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Society of Chief Officers of Trading Standards in Scotland
Scotland
Trusted Trader

Trusted Trader news and updates


For any media or PR enquiries about any official Trusted Trader scheme displayed on this website, please use our contact form. Provide as much information as possible and we will forward your request to the relevant department.

Specialist alarms update - Think Telecare

News: Friday 12 November 2021

Specialist alarms update - Think Telecare
Telecare smoke, heat and carbon monoxide devices are IN ADDITION to internally interlinked smoke alarms.

Telecare devices should NOT be removed during installation of new fire and CO system installations. read more

The new fire alarms standard - the law is changing

News: Wednesday 20 October 2021

The new Scottish fire alarms standard
By February 2022 every home in Scotland must have interlinked fire alarms

Interlinked fire alarms talk to each other. When one goes off, they all go off so you will hear them wherever you are in the house. This should help you to react quicker and could save your life. read more

Protect yourself from doorstep crime and rogue traders

News: Friday 11 June 2021

Protect yourself from doorstep crime and rogue traders
If anyone knocks on your front door claiming you need work doing to your house, tell them "No Thanks".

Rogue traders will look and sound very convincing, and typically target the more elderly and vulnerable. read more

A simple mistake that could cost you thousands

News: Tuesday 6 April 2021

A simple mistake that could cost you thousands
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are a bit of a mouthful, but get the law wrong and they could leave a bad taste in your mouth!

"Not only will you have to refund the consumer, you could have a fine to pay as well" read more

West Dunbartonshire Trusted Trader joins trustedtrader.scot

News: Tuesday 6 April 2021

West Dunbartonshire Trusted Trader joins trustedtrader.scot
On 1 April 2021, the West Dunbartonshire Trusted Trader scheme moved over to the purpose built trustedtrader.scot platform.

Applications are invited from West Dunbartonshire based businesses and surrounding areas who can demonstrate that a significant proportion of their work is conducted in West Dunbartonshire. read more

10 years of Fife Trusted Trader

News: Thursday 1 April 2021

10 years of Fife Trusted Trader
Fife Trusted Trader was formally launched on 1 April 2011. It is the only trader scheme in Fife that is Council backed, supported by Police Scotland.

Read some of the feedback from founding members that helped create the scheme back in 2011. read more

Planned Easing of Trader Restrictions

News: Friday 19 March 2021

Planned Easing of Trader Restrictions
The Scottish Government has outlined the plan to ease restrictions. The following sections are taken from the Scottish Government website to help provide clarity for our members.

26 April - assuming the data supports the decision at the time, then restrictions are expected to be significantly reduced. read more

Feedback awards for 2020

News: Friday 8 January 2021

Feedback awards for 2020
Generating customer feedback can be a challenge for any business and human nature means we can all be very quick to criticise and very slow to praise.

So in no particular order, here is a list of the traders that have achieved the highest number of positive reviews during 2020 read more

Trusted Trader in Review 2020

News: Friday 18 December 2020

Trusted Trader in review 2020
The sheer volume of work requests and positive reviews, versus the relatively few negative reviews and complaints is a superb testament to the professionalism of the Trading Standards Trusted Traders that make up the various Trusted Trader schemes.

read more

Trusted Trader COVID-19 Support and Guidance

News: Thursday 18 June 2020

COVID-19 Guidance
The construction industry which includes domestic work and home improvements, will be moving to Phase 3 of it's construction restart model from Monday 22 June.

This is described as "steady state operation (only where physical distancing can be maintained)" read more

Safer Communities Safer Scotland

News: Friday 15 May 2020

Safer Scotland
Neighbourhood Watch Scotland have produced a booklet packed with practical tips on how to keep you, your family and your community safe.

From protecting your home and possessions to being aware of scams. read more

Police Advice on securing Zoom

News: Monday 04 May 2020

Coronavirus Support
Zoom has emerged as a very popular tool for online meetings, training and other communication activities during the coronavirus pandemic of 2020.

The following guide outlines the risks and shows you how to address them. read more

Trusted Trader Coronavirus Support and FAQs

News: Monday 23 March 2020

Coronavirus Support
For the latest up to date and official source of information in Scotland, visit NHS Inform.

The following information is to try and answer some of the most common questions from both traders and their customers. read more

15 year anniversary for Dundee Trusted Trader

News: Tuesday 10 March 2020

Dundee Trusted Trader is 15
2020 is a year of celebration and milestones for the Trusted Trader scheme, as this March is the 15th anniversary of Dundee Trusted Trader.

For 15 years Trusted Trader has been providing trusted tradespeople right across Scotland. read more

Membership milestones for Edinburgh Trusted Trader

News: Monday 02 March 2020

Edinburgh Trusted Trader
This is an important year for Edinburgh Trusted Trader. The scheme first went live to the world in March 2015, before its formal launch in June, making this its fifth birthday.

We have also just reached 200 vetted members, with another 40+ applications underway. read more

Highest amount of feedback awards for 2019

News: Tuesday 28 January 2020

Best reviews 2019
Generating customer feedback can be a challenge for any business, human nature means we can be very quick to criticise and very slow to praise.

Here are the traders that generated the most positive feedback in 2019. read more

Fife Flyers Ice Hockey Club Sponsorship

News: Wednesday 06 November 2019

Fife Flyers Trusted Trader promotion
Fife Trading Standards are excited to announce that they are helping promote the Fife Trusted Trader Scheme by sponsoring the Fife Flyers ice hockey team.

The Fife Trusted Trader Scheme logo and branding will be seen in key areas. read more

Shut Out Scammers - Beat Doorstep Crime

News: Monday 15 April 2019

Shut Out Scammers - Beat Doorstep Crime
Doorstep crime is significantly underreported, often due to stigma where victims feel foolish or embarrassed about being deceived. Doorstep crime can happen to anyone.

You should come forward and report incidents without being embarrassed. read more

New consumer advice helpline - 0808 164 6000

News: Tuesday 2 April 2019

New Scottish consumer advice helpline
consumeradvice.scot has taken over from Citizens Advice Scotland providing Scottish consumers with advice and help about consumer issues, as well as escalating to Trading Standards.

Advisors will be able to give you the correct advice to help resolve your complaint. read more

Crime Prevention Magazine Warning

News: Monday 21 January 2019

Police, Crime Prevention and Charity Magazine warning
East Lothian Trading Standards have had reports of cold calling from people claiming to be from the “Crime Prevention Team”, pressure selling magazine adverts. Never agree to anything from a cold call.

If the caller attempts to engage you in pressure selling, put the phone down. read more

National Consumer Week 2018

News: Tuesday 27 November 2018

Citizens Advice Scotland
National Consumer Week is an annual campaign by Citizens Advice, this year focusing on online marketplaces and the rights of consumers using them.

For more information, tips and advice about using online market places, visit the Citizens Advice Scotland website. read more

Renfrewshire Trusted Trader joins trustedtrader.scot

News: Friday 29 June 2018

Renfrewshire Trusted Trader
On the 29 June, the Renfrewshire Trusted Trader scheme officially moved over from the Renfrewshire Council website to the trustedtrader.scot platform.

Renfrewshire Trusted Trader is a collaboration between Renfrewshire Council, Trading Standards, Ombudsman Services and Trusted Directory Services. read more

The Edinburgh Guarantee

News: Wednesday 6 June 2018

The Edinburgh Guarantee
Have you considered employing a young person?

The Edinburgh Guarantee works with employers across the city to provide school leavers with the choice of a job, training or college place. read more

Lothian Buses Trusted Trader Promotion

News: Wednesday 11 April 2018

Lothian Bus Banner
On the 2nd of April, Edinburgh Trusted Trader began a marketing campaign with Lothian Buses.

32 buses, operating out of Edinburgh based depots, are displaying rear facing Edinburgh Trusted Trader banners. read more


East Lothian Trusted Trader joins trustedtrader.scot

News: Sunday 1 April 2018

East Lothian Trusted Trader
On 1st April the East Lothian Trusted Trader scheme officially moved over from the East Lothian Council website to the trustedtrader.scot platform.

The East Lothian Trusted Trader scheme was set up in March 2012 and is now well established. read more

Fife Trusted Trader joins trustedtrader.scot

News: Sunday 1 April 2018

East Lothian Trusted Trader
On 1st April the Fife Trusted Trader scheme relaunched on the trustedtrader.scot platform.

Fife Trusted Trader is a collaboration between Fife Council, Fife Trading Standards, Ombudsman Services and Trusted Directory Services. read more

Vehicle Tool Theft and Crime Prevention

News: Tuesday 05 December 2017

immobilise database image
With the Christmas break approaching please be extra vigilant when it comes to storing tools and equipment. Power tools and high value but easily transported equipment is most at risk.

Most thefts are opportunistic. Try and remove any obvious opportunity. read more

Edinburgh Trade Waste

News: Thursday 09 November 2017

Trade Waste Duty of Care
Whether you operate out of a shop, office, restaurant, van or your home you need to make sure you’re using the right bins and have your waste collected by a licensed waste carrier.

Trade waste is any waste or recycling produced by any type of business. read more

Beware of Trusted Trader impersonators

News: Friday 07 July 2017

Beware of Trusted Trader impersonators
Scotland Trusted Trader is the only Trading Standards approved trader scheme within Edinburgh.

We have had complaints from traders who have been contacted by other commercial approval schemes who claim to be affiliated with Scotland Trusted Trader. read more

Introducing the trader review widget

News: Friday 31 March 2017

Review Widget
We have had requests from traders asking if there is a way to show their Trusted Trader status and reviews on their own website.

So we have come up with a review widget which will display your rating and the last two positive reviews. read more

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