Supported by
Society of Chief Officers of Trading Standards in Scotland
Trusted Trader

Complaint and dispute resolution process

Each participating Council operates their own Trusted Trader scheme, so the complaints process may vary slightly from scheme to scheme. You can select the relevant Council below for all schemes hosted on and follow the link to their complaint and dispute resolution process.

For Trusted Trader schemes hosted elsewhere, scroll to the bottom and follow the link to the relevant schemes website to find more information about making a complaint.