Complaint and dispute resolution process
Each participating Council operates their own Trusted Trader scheme, so the complaints process may vary slightly from scheme to scheme. You can select the relevant Council below for all schemes hosted on trustedtrader.scot and follow the link to their complaint and dispute resolution process.
For Trusted Trader schemes hosted elsewhere, scroll to the bottom and follow the link to the relevant schemes website to find more information about making a complaint.
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The City of Edinburgh Trusted Trader Scheme
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East Lothian Trusted Trader Scheme
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Fife Trusted Trader Scheme
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Renfrewshire Trusted Trader
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East Renfrewshire Trusted Trader
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Angus Trusted Trader
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East Ayrshire Trusted Trader
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West Dunbartonshire Trusted Trader
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Moray Trusted Trader
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Aberdeenshire Trusted Trader
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View all Trusted Trader schemes