Supported by
Society of Chief Officers of Trading Standards in Scotland
Trusted Trader

Have a safe journey to an energy efficient home

17th August 2023

This will tell you:

  • Which energy efficiency measures will have the maximum impact and will be most beneficial for your home
  • Which measures should be installed and in which order
  • If there is any work that needs to be carried out in your property before measures are installed (such as damp/ ventilation/ structure)


Check trusted sources to find out as much as you can about the energy efficiency measures you hope to install.
Find a list of trusted sources at



Or scan the QR code for more information.


Get quotes from companies/traders who have been vetted by Trading Standards and who have made a

commitment to treat their customers fairly at

Find Microgeneration Certification Scheme (MCS) certified installers in your area via the Renewables Installer

Finder at


Before having any work carried out, check that financial protection is offered in case anything goes wrong. This

could be product warranties, insurance backed guarantees or another form of financial protection.

Check if any grants or funding schemes are available in your area via


If you have received a grant or loan to help with the installation of the energy measures:

  • make sure you know any upfront fees and the total length and cost of the agreement
  • find out whether the finance is tied to your home or energy use

Don’t sign any paperwork until you have read and understood the terms and conditions.


Check whether any pre-permissions or notifications are required before installation (such as planning

permission or building control).

Check whether you will need to carry out maintenance or servicing going forward to maintain the safety and efficiency of
the products.


Turn Down Energy Scams


  • Avoid cold callers or adverts on social media
    Don’t accept any information about energy saving measures from these sources without doing independent research, particularly if they tell you there are grants or funding schemes available.
  • Don’t take part in phone surveys or fill out online forms/questionnaires
    These are often designed to collect data and generate leads for companies who may cold call you and provide misleading information about energy efficiency products.
  • Don’t agree to allow a company who cold calls you to carry out a survey on your property
    They won’t provide impartial information and may provide misleading information about the safety of existing energy efficiency measures in your home such as insulation or solar panels.
  • Be wary of cold callers who say they work for Home Energy Scotland
    Home Energy Scotland NEVER cold call people. Scammers may phone or knock on your door and provide misleading information about grants or funding.
  • Report energy scams to Advice Direct Scotland on 0808 164 6000 or via
    If a cold caller refuses to leave your property, call Police Scotland on 101 or 999 in an emergency.