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BR Domestic Appliance Specialist

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 5.0 out of 5 based on 80 reviews and feedback

BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 80 reviews.
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review stars review stars review stars review stars review stars   26th May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Reliable and friendly, arrived when expected to. Kept us informed throughout of timing of parts.

review stars review stars review stars review stars review stars   23rd May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Had been highly recommended by another company who do not cover call outs in the Rutherford, West Linton Area. Although had a busy day ahead Billy was able to call at lunch time and fix the problem with my oven, having made the phone call earlier in the morning.
Appreciated call out fee being given prior to visit.
Excellent customer service and would have no hesitation in using again.

review stars review stars review stars review stars review stars   16th May 2018
Value of Products/Services or Work Performed: £35
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I called Billy when my washing machine broke down, he was very responsive friendly and helpful. He gave good advice and I felt under no obligation. I ordered a new washing machine, it arrived very early I messaged him (very early in the morning) to fit it and he was here and the job was completed within an hour.
Fantastic service.
Highly recommend.
review stars review stars review stars review stars review stars   10th May 2018
Value of Products/Services or Work Performed: £105
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I called at 9am from Cockenzie, and had a visit early afternoon the same day.
All costs explained during the phone call, and the Engineer turned up exactly on time. Found the problem, and explained the full cost before starting work.
Work done was, quick and tidy. Everything working, and given all contact details for followup.
All in all, excellent service. Had my oven up and running the same day I called.

review stars review stars review stars review stars review stars   6th May 2018
Value of Products/Services or Work Performed: £115
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Billy arrived within less than an hour of me calling him to fix my washing machine. He did a good job and repaired it in less than an hour for a very reasonable price. I would recommend his services to others.

review stars review stars review stars review stars review stars   3rd May 2018
Value of Products/Services or Work Performed: £35
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Great service. My washing machine broke down last night. Within 24 hours, Billy quoted call out cost and fixed it on the same day. He explained problem and completed the work quickly. Very reasonable costs and extremely friendly service. Would happily use him again and recommend.
review stars review stars review stars review stars review stars   2nd May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Absolutely brilliant . Phoned back when he said and arrived on time. Explained about costs and call out fee on phone before arranging appointment. Very honestly explained on inspection that my dishwasher was too old to be worthwhile repairing . But did not tout for additional business . However, went above and beyond to help replace said machine, on my request, and all at a reasonable cost. Would highly recommend.
review stars review stars review stars review stars review stars   2nd May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Quick to reply and arrived as agreed and completed job
review stars review stars review stars review stars review stars   1st May 2018
Value of Products/Services or Work Performed: £1 - £1000
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My washine machine broke down over the weekend and using Trusted Trader I found Billy. I phoned him on Minday morning and he explained his rates and came down later in the day and had the problem fixed in about an hour.

Billy provided an excellent service and I would have no hesitation in recommending him and using his services again if required.
review stars review stars review stars review stars review stars   27th April 2018
Value of Products/Services or Work Performed: £120
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Arrived when he said he would and carried out a very quick and satisfactory repair.

review stars review stars review stars review stars review stars   19th April 2018
Value of Products/Services or Work Performed: £110
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Great service for replacement oven element. Can't fault it.

review stars review stars review stars review stars review stars   18th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy was quick to respond, professional and friendly. Went over and above to fix our dishwasher, including fixing something the installer should have done. Really happy with the service and price, will def call Billy next time we have any issues with our appliances.
review stars review stars review stars review stars review stars   17th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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We contacted Billy when our washing machine had started acting up. He arrived within a couple of hours of our call. The problem was identified and the nessary parts ordered. These were fitted promptly and efficiently as soon as they were available.
While he was fixing the washing machine we asked him to have a look at our oven which was also not working as it should. Again defective parts were identified and a price agreed and work completed the next working day.
All work was done efficiently and cleanly with minimum disruption to us.
I would definitely use Billy’s services again if the need arises and have no hesitation in recommending him to others
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Arrived promptly and dealt with the 3-4 problems we had in the kitchen in a clean and professional manner.
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Amazing service.

My oven element had blown and after 1 quick call I had someone coming out the next day to have a look and fix it.

I was warned that he may not have the element I needed in stock (he did) and gave me a rough cost (turned out to be exact).

Came to the house and not only did he replace the element he gave it a health check for us.

I would definitely recommend BR Domestic
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Location of work carried out- Aberlady, East Lothian:
I booked Billy to service a dishwasher which hadn’t been used for sometime - and then extended the job to include the installation of an under counter oven and check the recent installation of a new washing machine. He had to re-do the electrical connection to oven.
Billy attended earlier than originally booked - which was very useful as were on a tight time frame and carried out all work very professionally. He took away the old appliance. We are totally satisfied with the work, the price and the communication. Would not hesitate to recommend him. Thank you Billy.
review stars review stars review stars review stars review stars   29th March 2018
Value of Products/Services or Work Performed: £70
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Great service and value for money, experience shows, problem solved and would definitely recommend this company to anyone.
review stars review stars review stars review stars review stars   28th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Arrived when he said he would. Prompt service efficient and friendly. Good job done. Very reasonably priced. Would definitely use again.

review stars review stars review stars review stars review stars   27th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Great service from this trader. He quickly presented a solution to our problem and expertly advised us from the outset. Would definitely use this trader again.
review stars review stars review stars review stars review stars   24th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Our week could not have gotten much worse with the failure of our oven and dishwasher on top of a sick mummy!

I called Billy at 9.00am and he was at our house by 10am, admitadly due to a cancellation. He carried parts in his van so was able to replace the pump on the dishwasher and the fan on the oven there and then.

All carried out in an impeccable manner at a fair and honest price. I would not hesitate to recommend Billy to anyone.

Thanks for saving our weekend.
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