In association with the City of Edinburgh Council
Trusted Trader

The Edinburgh Trusted Trader scheme

The City of Edinburgh Council Trusted Trader scheme was launched in June 2015 and is a local business partnership which aims to:
  • increase consumer confidence
  • promote good practice within local businesses
  • help prevent doorstep crime.
It is the only trader scheme in Edinburgh that is Council backed, fully vetted by Trading Standards and supported by Police Scotland. Edinburgh Trusted Trader is actively promoted to the 225,000 Edinburgh households.

The elements of the Edinburgh Trusted Trader scheme

The Edinburgh Trusted Trader scheme is made up of The City of Edinburgh Council, The City of Edinburgh Trading Standards Service, Kent County Council Trading Standards ADR and Trusted Directory Services (TDS).

The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.

Kent County Council Trading Standards ADR allows impartial adjudication when a dispute arises between consumer and business and can be settled outside of court. TDS is responsible for scheme administration, customer service and website support.

Colin Baxter, Licensing and Trading Standards Manager

"Welcome to the Edinburgh Trusted Trader scheme, supporting our local trusted and reliable businesses.

Through the scheme, we want to increase customer confidence by promoting good business practice, supporting our local businesses and helping cut down on cold calling and high pressure selling.

We will be working hard to make Edinburgh residents see the Trusted Trader directory as the “go-to” list of reputable businesses they can use free of charge to search for a trader when they need one. I’m confident that through traders' membership of the scheme they will benefit from increased visibility and recognition."

Councillor Cammy Day - Community Safety Leader, City of Edinburgh Council
Councillor Cammy Day
Depute Leader, The City of Edinburgh Council

"Our residents told us they didn’t know how or where to find reliable traders, so we’ve introduced the Trusted Trader scheme - a list of traders that residents can use with confidence.

The launch of the Edinburgh Trusted Trader scheme sees us supporting both our local traders and our residents by bringing them together, ensuring confidence and trust. Residents can be confident that all members have been vetted by Trading Standards and will have the comfort of knowing that a dispute resolution process is in place in the event that something does go wrong.

Traders will be able to promote themselves as a member of the scheme and will receive expert advice from Trading Standards on how to improve their processes and service to ensure they end up with happy customers. We look forward to seeing the scheme grow and with it our residents’ confidence in our local traders."