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BR Domestic Appliance Specialist

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 5.0 out of 5 based on 104 reviews and feedback

BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 104 reviews.
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review stars review stars review stars review stars review stars   29th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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My initial query was followed up by Billy within five minutes and a visit arranged to suit me. The cost was clearly explained in advance. He arrived early, quickly identified the fault and the machine was repaired within an hour. I would not hesitate to use his services again and would recommend him very highly.
review stars review stars review stars review stars review stars   17th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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I contacted company 9am on Monday morning and Billy was here by lunchtime same day to fix my oven which was not heating up. He fitted a new element and job was done and dusted by 2pm. I was given a price before he started the job and I was very satisfied with the service and the price. I would not hesitate to use him again.
review stars review stars review stars review stars review stars   9th June 2018
Value of Products/Services or Work Performed: £1 - £1000
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My oven broke down and I found only a few of people able to fix it. I'm pleased I chose Billy because he came and diagnosed the problem very quickly, secured the necessary part required and came back again quickly to install the new part. I'd highly recommend Billy.

review stars review stars review stars review stars review stars   2nd June 2018
Value of Products/Services or Work Performed: £1 - £1000
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Service was excellent. Billy even phones from his holiday abroad to arrange to fix washing machine. Repair done in an hour and very reasonable cost. Highly recommend

review stars review stars review stars review stars review stars   26th May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Reliable and friendly, arrived when expected to. Kept us informed throughout of timing of parts.

review stars review stars review stars review stars review stars   23rd May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Had been highly recommended by another company who do not cover call outs in the Rutherford, West Linton Area. Although had a busy day ahead Billy was able to call at lunch time and fix the problem with my oven, having made the phone call earlier in the morning.
Appreciated call out fee being given prior to visit.
Excellent customer service and would have no hesitation in using again.

review stars review stars review stars review stars review stars   16th May 2018
Value of Products/Services or Work Performed: £35
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I called Billy when my washing machine broke down, he was very responsive friendly and helpful. He gave good advice and I felt under no obligation. I ordered a new washing machine, it arrived very early I messaged him (very early in the morning) to fit it and he was here and the job was completed within an hour.
Fantastic service.
Highly recommend.
review stars review stars review stars review stars review stars   10th May 2018
Value of Products/Services or Work Performed: £105
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I called at 9am from Cockenzie, and had a visit early afternoon the same day.
All costs explained during the phone call, and the Engineer turned up exactly on time. Found the problem, and explained the full cost before starting work.
Work done was, quick and tidy. Everything working, and given all contact details for followup.
All in all, excellent service. Had my oven up and running the same day I called.

review stars review stars review stars review stars review stars   6th May 2018
Value of Products/Services or Work Performed: £115
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Billy arrived within less than an hour of me calling him to fix my washing machine. He did a good job and repaired it in less than an hour for a very reasonable price. I would recommend his services to others.

review stars review stars review stars review stars review stars   3rd May 2018
Value of Products/Services or Work Performed: £35
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Great service. My washing machine broke down last night. Within 24 hours, Billy quoted call out cost and fixed it on the same day. He explained problem and completed the work quickly. Very reasonable costs and extremely friendly service. Would happily use him again and recommend.
review stars review stars review stars review stars review stars   2nd May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Absolutely brilliant . Phoned back when he said and arrived on time. Explained about costs and call out fee on phone before arranging appointment. Very honestly explained on inspection that my dishwasher was too old to be worthwhile repairing . But did not tout for additional business . However, went above and beyond to help replace said machine, on my request, and all at a reasonable cost. Would highly recommend.
review stars review stars review stars review stars review stars   2nd May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Quick to reply and arrived as agreed and completed job
review stars review stars review stars review stars review stars   1st May 2018
Value of Products/Services or Work Performed: £1 - £1000
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My washine machine broke down over the weekend and using Trusted Trader I found Billy. I phoned him on Minday morning and he explained his rates and came down later in the day and had the problem fixed in about an hour.

Billy provided an excellent service and I would have no hesitation in recommending him and using his services again if required.
review stars review stars review stars review stars review stars   27th April 2018
Value of Products/Services or Work Performed: £120
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Arrived when he said he would and carried out a very quick and satisfactory repair.

review stars review stars review stars review stars review stars   19th April 2018
Value of Products/Services or Work Performed: £110
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Great service for replacement oven element. Can't fault it.

review stars review stars review stars review stars review stars   18th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy was quick to respond, professional and friendly. Went over and above to fix our dishwasher, including fixing something the installer should have done. Really happy with the service and price, will def call Billy next time we have any issues with our appliances.
review stars review stars review stars review stars review stars   17th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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We contacted Billy when our washing machine had started acting up. He arrived within a couple of hours of our call. The problem was identified and the nessary parts ordered. These were fitted promptly and efficiently as soon as they were available.
While he was fixing the washing machine we asked him to have a look at our oven which was also not working as it should. Again defective parts were identified and a price agreed and work completed the next working day.
All work was done efficiently and cleanly with minimum disruption to us.
I would definitely use Billy’s services again if the need arises and have no hesitation in recommending him to others
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Arrived promptly and dealt with the 3-4 problems we had in the kitchen in a clean and professional manner.
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Amazing service.

My oven element had blown and after 1 quick call I had someone coming out the next day to have a look and fix it.

I was warned that he may not have the element I needed in stock (he did) and gave me a rough cost (turned out to be exact).

Came to the house and not only did he replace the element he gave it a health check for us.

I would definitely recommend BR Domestic
review stars review stars review stars review stars review stars   11th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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Location of work carried out- Aberlady, East Lothian:
I booked Billy to service a dishwasher which hadn’t been used for sometime - and then extended the job to include the installation of an under counter oven and check the recent installation of a new washing machine. He had to re-do the electrical connection to oven.
Billy attended earlier than originally booked - which was very useful as were on a tight time frame and carried out all work very professionally. He took away the old appliance. We are totally satisfied with the work, the price and the communication. Would not hesitate to recommend him. Thank you Billy.
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