GR Window & Door Specialists Ltd

Very helpful over phone, came at agreed time, effected the repair efficiently. Excellent service - nice people.

GR Services was recommended by a friend.

The service was exceptional, they came when they said they would, provided a quote very quickly and did the work efficiently and to a high standard.

My house is quieter and warmer as a result.

I would use again and happily recommend.

I really higihly recommend this company, not only for the excellent job done at my flat, and their attention to detail, but also for their skills in communication. So often I had been disappointed by tradesmen not able to reply to emails or phone calls, especially if not available or not interested, that it was a breath of fresh air to actually have a normal and easy exchange of messages to find a suitable time for both of us!
Then Robert visited at the agreed time, checked both large double-glazed windows for two different problems, and was clear about my options from the start. It was such a relief when, after inspection, he found he could fix both, and even improve on one of them!
I can postpone the cost of replacement windows, so feel very relieved about that. And when I do, I will be sure to come to them for the quote!

We had our front door replaced with a new composite door fitted. Has made a huge difference to our home not only aesthetically but in terms of insulation and the overall temperature of hall/indoors as well as a huge reduction in noise (there is no draft/noise now at all). Really impressed with the product and very happy. GR employees were professional and friendly throughout process, very easy to deal with and quick communication. The guys that completed the job were effective and polite, did not take them long and took all rubbish away with them.
Very happy overall and would definitely use again.

***before and after photos attached***

Great advice, zero pressure sales, great pre & post customer service. Throughly recommended.

Guys were nice. Seem professional/ Came on time, made suggestions etc with what we should go with.
After doors installed, the frames installed were not the right ones (but more expensive so that is a bonus to us apparently, ultimately not what we asked for - but fine because they looked good).

The doors were left in poor state (lots of badly damaged plaster work, holes, door was a bit wonky). This is ok as things can go wrong but it was left as a finished job, so had to chase on it otherwise we'd have been treated as finished.
Called and owners and they agreed it wasn't good enough. Several more visits, work is now "finished" but I'm left with painting to redo which I had specifically asked about (I was told it would be a "finished job"), and the seal had to be redone so looks bumpy/uneven.
I can't be bothered with another call at this stage so will have to fix myself.

All in all, I would have been happy with price for a hassle free job, but one day turnaround turned into 4 visits, and painting still to be done in my own time.
Expensive given the service provided and inconvenience caused. Appreciate some of it was out of the company's control, but ultimately as the customer I still don't have a finished job and wouldn't use the company again unless they were the cheapest available and I was willing to finish it up myself.

Overall, average service but with a 5* price tag.

I had 6 windows replaced in my flat.

The entire experience was terrible. The final product is terrible. Each time I open a window I regret using this company. The silicon is still dirty and the section between both windows still has residual leftover in it. The cracks are visible in the corners, overall it was a huge disappointment.

The company broke personal items, used my vacuum to clear up concrete, left the common stair in poor condition, left concrete in my carpet.... the list goes on.

I would not recommend this company.

We used GR Windows to replace a garage window.  They certainly did not live up to our normal experience from other Trusted Trader members. The quote was competitive and the workers turned up on time, but the quality of work and the attitude to customer service left much to be desired.

The window was not properly fitted and leaked in two places; sealant was sloppily applied and missing in some places; the work area was left in a mess with shards of glass and debris from the old window left on the floor and on the ground outside; a light fitting was broken (and no mention made of this at the time); and there was no making good of chipping to the harling caused by the removal of the old window frame.  The company at first refused to do any making good, even though all that was needed was a small patch of cement or mastic.  

Most disappointing was the hustling approach to signing of the completion sheet, dismissing questions and then, when problems were identified, citing small print in the contract as an excuse not to take any action and threatening debt collectors if payment was not immediately made.

After some unpleasant email exchanges, workers returned to reveal the window, albeit rather untidily, and it now appears to be watertight.  They did replace the broken light fitting and put some decorator’s caulk to patch the chipped harling, although this does not appear to be of good quality and is gradually being washed away by the rain.

Whilst the end result is adequate, the attitude of GR windows falls well below what I would expect of a Trusted Trader and I would not recommend their services.

I asked G. R. Windows to install a vent in my bathroom window. Upon arrival they asked me wither it should go in the top window or the bottom one. I said I was unsure and they advised me it was to go in the bottom one. I asked if this would mean we could still open the window and they said it wouldn't matter, the window could still be opened. They successfully installed the vent, and as soon as they tried to close the window the vent hit the top window pain and the glass cracked. The individual carrying out the work then stated the vent should have gone in the top window, and that they would replace the lower window and install the vent in the top window. A few days later I was contacted by G. R. Windows who told me they were going to replace the lower window with a pane of glass with a pre-cut hole for the vent. I again asked if this was the correct place for the vent, explaining what had happened and was told I was wrong and it didn't matter. It took a second, extremely heated phone call, before G. R. Windows admitted the vent was going in the wrong place but only because "That's what you told us to do." At no point did I state which window I wanted the vent in and asking G. R. Windows was clearly a mistake. They then wanted to charge me £100 to replace the lower window, as well as a further £100 to install the vent in the correct place. I am extremely angry with G. R. Windows and want nothing further to do with them.

I chose GR Services after having sought quotes from several glaziers in the area including multiple Which? recommended glaziers with good reputations. GR services were last on the list from the perspective of professionalism and trustworthiness but the company did offer low prices. I went ahead and entered into an agreement for their services mainly because there was a long wait for the other glaziers to become available. I sorely regret not having simply waited longer for the other glaziers to become available.
GR Services' statements in their emails sounded promising. One such statement is "Our fitting team will Lay dust sheets, ensure area tidied after completion and windows/door are cleaned when job completed."
On the prescheduled fitting date, the GR Services two employees turned up to perform the job only to then realise the company had ordered the wrong glass. This led to a 15-day delay.
On the second visit, during the height of the pandemic, the two GR Services employees entered my property showing little regard for safety by not wearing masks nor offering to. They hurried to the window carrying glass panes, a replacement window handle, a mallet and a chisel then started hammering at the window with these tools. It was surprising how rushed they appeared to be in their work which left me nervous about their duty of care.
When they reported having completed the job, I discovered the room was scattered with dust and fragments. Large amounts of dust and residue covered the bed nearby and covered the floor below the window. Dust sheets were not used as had been promised in writing.
There were stretches of black oil smeared across the new glass panes with fingerprints showing, having been covered in the oil. This also covered the window frame and the area below the window. The source of the oil was the handle being replaced, but with no care taken. Fortunately, oil was not dropped to the carpet although a glass shard was later found to have been. The window was not cleaned after the job, as had been promised in writing. The complete opposite had been done.
The two employees pressed me to sign a piece of paper stating they had done their work then hurried off. Not long after, I discovered there was damage all across the window frame with beadings misaligned and indents on the frame.
To add to the unfolding nightmare of contracting GR Services, the quality of the glass was found to be a major concern. While attempting to resolve a complaint with the company, GR Services revealed the certifier of the glass was named Independent Glass Co. Search for information on the company Independent Glass Co and you'll see all of the customer reviews are highly critical.
I sorely regret going with GR Services. I wish I had been more patient and waited for one of the Which? recommended local glaziers to become available. Dealing with the complaints process against GR Services exhausted huge amounts of time. A nightmare I'll try hard to forget.