In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

GR Window & Door Specialists Ltd

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 4.9 out of 5 based on 135 reviews and feedback
Trusted Trader since 2015

GR Window & Door Specialists Ltd
7 Stenhouse Cross
Edinburgh
EH11 3JU
0131 629 5354
  

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Business Information

GR Window & Door Specialists Ltd are an established local business.

We install Upvc windows, doors, French doors, patio doors and composite doors.
We fully draftproof/overhaul as well as install timber sash & case windows.
We also replace single glazing & double glazed units

If you would like a visit to your home it is a tradesman that will come who will be able to answer all your questions. We do not have a salesman that would attempt a hard sell

You can see products at our Showroom is based at 7 Stenhouse Cross, Edinburgh. Covering Edinburgh and the Lothian's.

Trader Map Location

Reviews and Feedback

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4.9 out of 5 based on 135 reviews.
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review stars review stars review stars review stars review stars   12th June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
We had four UPVC windows replaced on the front of our property. From measuring through to fitting we received an excellent level of service and the new windows are high quality and look great. I would highly recommend GR Window & Door Specialists.
review stars review stars review stars review stars review stars   12th April 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I am in a top floor tenement flat and my old wooden windows were very much in need of replacing. G R Window & Doors came out to measure up and they went on to supply and install 5 vertical sliding uPVC windows, the whole process was made very easy from start to finish and I would have no hesitation in recommending them. Well done lads, a fantastic job!

review stars review stars review stars review stars review stars   22nd March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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These guys are brilliant the young lad that fitted my door was so polite and pleasant and took time out to make sure i was happy with everything.highly recommend them

review stars review stars review stars review stars review stars   10th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I had a Rockdoor Colonial front door supplied and fitted, whilst expensive the quality of the door is excellent.

Excellent service from GR Windows and Doors from start to finish. The installation team that completed the work were very efficient and tidied up when finished. My thanks also to the office team for there help and assistance throughout the whole process.

I would highly recommend this company and certainly use them again.
review stars review stars   31st December 2020
Value of Products/Services or Work Performed: £1 - £1000
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We used GR Windows to replace a garage window.  They certainly did not live up to our normal experience from other Trusted Trader members. The quote was competitive and the workers turned up on time, but the quality of work and the attitude to customer service left much to be desired.

The window was not properly fitted and leaked in two places; sealant was sloppily applied and missing in some places; the work area was left in a mess with shards of glass and debris from the old window left on the floor and on the ground outside; a light fitting was broken (and no mention made of this at the time); and there was no making good of chipping to the harling caused by the removal of the old window frame.  The company at first refused to do any making good, even though all that was needed was a small patch of cement or mastic.  

Most disappointing was the hustling approach to signing of the completion sheet, dismissing questions and then, when problems were identified, citing small print in the contract as an excuse not to take any action and threatening debt collectors if payment was not immediately made.

After some unpleasant email exchanges, workers returned to reveal the window, albeit rather untidily, and it now appears to be watertight.  They did replace the broken light fitting and put some decorator’s caulk to patch the chipped harling, although this does not appear to be of good quality and is gradually being washed away by the rain.

Whilst the end result is adequate, the attitude of GR windows falls well below what I would expect of a Trusted Trader and I would not recommend their services.

Review Image 1 for GR Window & Door Specialists Ltd Review Image 2 for GR Window & Door Specialists Ltd Review Image 3 for GR Window & Door Specialists Ltd 
Moderator Response
Business Response: The window was fitted properly and was completely sealed on the outside so no water could get in. We took out a very old single glazed rotting timber window in a garage which had clearly been leaking for a long time. The wall was wet due to a long period of this window needing replaced
We also ask that the work area is clear for the fitters before they arrive, it wasn't. We ask this for 2 reasons -
1, we do not want to move anything to reduce the risk of damage for both of our benefit
2, we want to touch as little as possible to reduce any risk of transference for COVID.
The fitters are also adamant they did not touch your bulb but I got this fixed for you no questions asked.
If we had hit a bulb with a window it would have been in a thousand pieces all over the ground, it wasn’t. There was a tiny bit of the case broken, which we replaced for you to save any argument.
We are not liable for blown or loose rendering and payment terms are within 7 days of installation not withstanding snagging. All agreed to and signed off by yourself before anything was even ordered. You broke both of these terms.
The small print you say we cited is there for a reason not an excuse and has been checked by Trading Standards.
As for the caulk, we have already covered we did not need to do anything with the small piece of rendering that came off but as it was so small we recommended sealing it with white silicon where it would have been unnoticeable, water tight and set almost immediately. You instructed our fitters you did not want this, you asked for caulk so you could paint over it
You also signed a checklist on the day of installation when the fitters go over the completed job with you to ensure you are happy with everything which you clearly were on the day.
review stars review stars review stars review stars review stars   21st December 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I could not recommend G R Window & Door Specialists highly enough. Last year I had two bedroom windows replaced by one of the big Companies. The work was fine. This year, with lockdown I wanted to use the services of a local business and I am so glad that I did.

The work wasn't fine but EXCEPTIONAL! Higher standard of finishing and attention to detail than the bigger company.
From quotation stage to fitting, I was kept up to date with developments in a professional manner. Huge thanks to Colin and Shane, the fitters who were friendly and professional and left no hint that I had windows replaced.

I will be returning to GR Window and Door Specialists in the new year for further work and will be singing their praises to anyone that is looking to have their windows/doors replaced.

Thank you!
review stars review stars review stars review stars review stars   18th December 2020
Value of Products/Services or Work Performed: £1001 - £5000
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GR Windows supplied and installed replacement vertical sliding uPVC windows in my 2nd floor tenement flat.

The whole process was very smooth. The initial visit was done by a fitter, who explained the options and had no trouble answering my questions. The quote was competitive and the communication was excellent throughout. The work was done on schedule (in one day) to a great standard and everything was left clean and tidy afterwards. A minor snag was put right without any fuss. The new windows have been in for about a month and all is well.

I would definitely use them again.
review stars review stars review stars review stars review stars   14th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from GR Window and Door Specialists LTD from start to finish. Very helpful company that guided us well in what we needed. The guys that completed the work were tidy and efficient. I would highly recommend this company. Great job!
review stars review stars review stars review stars review stars   12th October 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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GR Windows & Doors recently fitted replacement windows for our home. From the initial contact, quote through to the fitting, we have been so impressed with the quality and value for money. The fitters were excellent with a really impressive finish to the work and they were clean and tidy throughout.

- No hard sell - just a fair price and everything laid out simply so that we understood how the job would go if we were to go ahead.
- Quality - we had sash and case windows replaced and due to the way they scoped the job, were able to retain all of the existing wood facings and architraves with minimal impact on the existing frames - just some paint touch up.

I wouldn't hesitate to recommend this company to anyone looking for windows and doors for their home.
review stars review stars review stars review stars review stars   8th October 2020
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Fitted a window vent and quadrant.
Attended when they said they would, both to assess and complete job.
Staff were helpful, friendly and efficient and made useful suggestions to solve other problems.
Have used previously for broken garage door and would recommend to others.
review stars review stars review stars review stars review stars   26th September 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Had 3 kitchen windows supplied and fitted. This is the fourth time I have used this company so that should tell you that I have always been satisfied with all aspects of the service provided and the competitive prices. Would highly recommend them.
review stars review stars review stars review stars review stars   11th September 2020
Value of Products/Services or Work Performed: £1001 - £5000
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GR provided the cheapest quote for replacement of 6 windows and one door in my two rental properties. The quality of the windows and door was excellent and they installed them on time and with minimal fuss or mess. My tenants said they caused no disturbance. I would have no problem in recommending GR.
review stars review stars review stars review stars review stars   15th July 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Last August the GR team arrived to fit new double glazing to the front windows of my tenement flat and to refurbish the windows to the back. The work was completed in 2 days to a very good standard by 3 hard working, efficient and friendly workmen. Some minor remedial work has recently needed done and one of the workmen arrived within 2 days of me getting in touch with the firm to carry out the job. I have been very impressed and would not hesitate to recommend this firm.
review stars review stars review stars review stars review stars   1st July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Three-storey Victorian house: Removal of top floor balcony door & windows (rotting wooden frames) and supply and installation of new door with sidescreens – UPVC frames, door and windows glazed full length.

This trader was a pleasure to deal with throughout (from estimate to completion). Office staff were easy to contact both by email and by phone and were polite, helpful and efficient – all our questions were responded to quickly, patiently and clearly.
Although put on hold by Covid-19 lockdown restrictions, the trader contacted us at the first opportunity and carried out the work within two weeks of re-opening.
The work was undertaken on the date agreed and completed as promised in a single day. All the tradesmen were professional, adhered to current health and safety requirements and left the work area tidy.
The result is excellent – aesthetically a great improvement (inside and out), the room's interior is considerable brighter and we are delighted with it.
The trader was recommended to us and more than lived up to expectations.
review stars review stars review stars review stars review stars   19th May 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Great advice, zero pressure sales, great pre & post customer service. Throughly recommended.

Review Image 1 for GR Window & Door Specialists Ltd by David Cairns 
review stars review stars review stars review stars review stars   9th February 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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We just had most of the windows in our house replaced and installed by GR window. It was quite a big job as there were quite a few windows to replace but the GR team have provided professional approach from start to finish - from all our emails and queries to the office ( Wes was very patient thank you !) to the actual window fitting. The final finish is great, the windows themselves look really nice and the house already feels less draughty. The team worked really hard, got the job done in good time, tidied up, took all the rubbish away and were all very cheerful. We had one ‘fleck’ in one of the windows , but a new one is already on order and will be fitted shortly. Great job. Thank you GR Windows we will definitely recommend you and use you again ...
review stars   6th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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I asked G. R. Windows to install a vent in my bathroom window. Upon arrival they asked me wither it should go in the top window or the bottom one. I said I was unsure and they advised me it was to go in the bottom one. I asked if this would mean we could still open the window and they said it wouldn't matter, the window could still be opened. They successfully installed the vent, and as soon as they tried to close the window the vent hit the top window pain and the glass cracked. The individual carrying out the work then stated the vent should have gone in the top window, and that they would replace the lower window and install the vent in the top window. A few days later I was contacted by G. R. Windows who told me they were going to replace the lower window with a pane of glass with a pre-cut hole for the vent. I again asked if this was the correct place for the vent, explaining what had happened and was told I was wrong and it didn't matter. It took a second, extremely heated phone call, before G. R. Windows admitted the vent was going in the wrong place but only because "That's what you told us to do." At no point did I state which window I wanted the vent in and asking G. R. Windows was clearly a mistake. They then wanted to charge me £100 to replace the lower window, as well as a further £100 to install the vent in the correct place. I am extremely angry with G. R. Windows and want nothing further to do with them.
Moderator Response
Response from business: Before we went to this job everything was agreed by email. We were asked to put the vent in the bottom sash against our glaziers advice. We managed to cut the whole in the glass but as advised there was a possibility of this cracking as the glass was old and it did crack when we were trying to re hang the sash. We then took the size of the glass to get a new piece made with a pre cut hole.

I then received a phone call from the customer and I certainly can’t recall it being heated. He asked me which sash the vent should be in and I advised it should have been in the top but the glazier was instructed differently on his visit. He asked if this could be changed to the top and I advised we would need to come back and take a size of the top sash pane as we only had the size of the bottom. The customer then advised he will just stick with the bottom pane being done so we organised a return date and I ordered the glass.

The morning we were due to return, the customer got in touch to say he had changed his mind. I had to cancel the job, losing an hours labour time and also left with a bit glass with a pre cut hole I had paid for. I then emailed the customer to explain we could still attend and install the glass pane with the pre-cut hole into the bottom pane for him. I then waited a week for the customer to get back to me but had no reply. I then invoiced for our first visit but not for the missed appointment or the glass I had made on the customers instruction.

We then got an email saying he had paid the invoice. I checked our banking and discovered in place of the invoice number he had resorted to using profanity as reference for the payment.

It really is a shame customers seem to be able to say what they want affecting peoples business/livelihoods. If it was true I wouldn’t mind but it isn’t and even after this reply explaining myself our rating will still go down
review stars review stars review stars review stars review stars   28th January 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We had our front door replaced with a new composite door fitted. Has made a huge difference to our home not only aesthetically but in terms of insulation and the overall temperature of hall/indoors as well as a huge reduction in noise (there is no draft/noise now at all). Really impressed with the product and very happy. GR employees were professional and friendly throughout process, very easy to deal with and quick communication. The guys that completed the job were effective and polite, did not take them long and took all rubbish away with them.
Very happy overall and would definitely use again.

***before and after photos attached***

Review Image 1 for GR Window & Door Specialists Ltd by Stevan Sutherland Review Image 2 for GR Window & Door Specialists Ltd by Stevan Sutherland 
review stars review stars review stars review stars review stars   16th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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The shower room window in my new flat was replaced with a double glazed opaque window. Since the design I chose was a bit unusual it took some effort to arrange.
The people at G-R were always helpful and I am delighted with the result.
review stars review stars review stars review stars review stars   30th November 2019
Value of Products/Services or Work Performed: £850
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Solved a problem with dormer windows front and back. Great attitude and evidently very skilled people.
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