In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

GR Window & Door Specialists Ltd

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 4.9 out of 5 based on 120 reviews and feedback
Trusted Trader since 2015
GR Window & Door Specialists Ltd
7 Stenhouse Cross
Edinburgh
EH11 3JU
0131 629 5354
  

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Business Information

GR Window & Door Specialists Ltd is a small but growing, conscientious window and door business in Edinburgh. We specialise in window & door installation, window and door repairs. We also fully draftproof/overhaul as well as install sash & case windows.

Our Showroom is based at 7 Stenhouse Cross, Edinburgh. Covering Edinburgh and the Lothian's.

We promise to give an honest opinion on whether you require complete replacement of your windows and doors or if they can be repaired potentially saving you thousands of pounds.

We can honestly say if we cannot get a window part then you won’t get it anywhere.

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Reviews and Feedback

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4.9 out of 5 based on 120 reviews.
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review stars review stars review stars review stars review stars   9th February 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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We just had most of the windows in our house replaced and installed by GR window. It was quite a big job as there were quite a few windows to replace but the GR team have provided professional approach from start to finish - from all our emails and queries to the office ( Wes was very patient thank you !) to the actual window fitting. The final finish is great, the windows themselves look really nice and the house already feels less draughty. The team worked really hard, got the job done in good time, tidied up, took all the rubbish away and were all very cheerful. We had one ‘fleck’ in one of the windows , but a new one is already on order and will be fitted shortly. Great job. Thank you GR Windows we will definitely recommend you and use you again ...
review stars   6th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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I asked G. R. Windows to install a vent in my bathroom window. Upon arrival they asked me wither it should go in the top window or the bottom one. I said I was unsure and they advised me it was to go in the bottom one. I asked if this would mean we could still open the window and they said it wouldn't matter, the window could still be opened. They successfully installed the vent, and as soon as they tried to close the window the vent hit the top window pain and the glass cracked. The individual carrying out the work then stated the vent should have gone in the top window, and that they would replace the lower window and install the vent in the top window. A few days later I was contacted by G. R. Windows who told me they were going to replace the lower window with a pane of glass with a pre-cut hole for the vent. I again asked if this was the correct place for the vent, explaining what had happened and was told I was wrong and it didn't matter. It took a second, extremely heated phone call, before G. R. Windows admitted the vent was going in the wrong place but only because "That's what you told us to do." At no point did I state which window I wanted the vent in and asking G. R. Windows was clearly a mistake. They then wanted to charge me £100 to replace the lower window, as well as a further £100 to install the vent in the correct place. I am extremely angry with G. R. Windows and want nothing further to do with them.
Moderator Response
Response from business: Before we went to this job everything was agreed by email. We were asked to put the vent in the bottom sash against our glaziers advice. We managed to cut the whole in the glass but as advised there was a possibility of this cracking as the glass was old and it did crack when we were trying to re hang the sash. We then took the size of the glass to get a new piece made with a pre cut hole.

I then received a phone call from the customer and I certainly can’t recall it being heated. He asked me which sash the vent should be in and I advised it should have been in the top but the glazier was instructed differently on his visit. He asked if this could be changed to the top and I advised we would need to come back and take a size of the top sash pane as we only had the size of the bottom. The customer then advised he will just stick with the bottom pane being done so we organised a return date and I ordered the glass.

The morning we were due to return, the customer got in touch to say he had changed his mind. I had to cancel the job, losing an hours labour time and also left with a bit glass with a pre cut hole I had paid for. I then emailed the customer to explain we could still attend and install the glass pane with the pre-cut hole into the bottom pane for him. I then waited a week for the customer to get back to me but had no reply. I then invoiced for our first visit but not for the missed appointment or the glass I had made on the customers instruction.

We then got an email saying he had paid the invoice. I checked our banking and discovered in place of the invoice number he had resorted to using profanity as reference for the payment.

It really is a shame customers seem to be able to say what they want affecting peoples business/livelihoods. If it was true I wouldn’t mind but it isn’t and even after this reply explaining myself our rating will still go down
review stars review stars review stars review stars review stars   28th January 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We had our front door replaced with a new composite door fitted. Has made a huge difference to our home not only aesthetically but in terms of insulation and the overall temperature of hall/indoors as well as a huge reduction in noise (there is no draft/noise now at all). Really impressed with the product and very happy. GR employees were professional and friendly throughout process, very easy to deal with and quick communication. The guys that completed the job were effective and polite, did not take them long and took all rubbish away with them.
Very happy overall and would definitely use again.

***before and after photos attached***

Review Image 1 for GR Window & Door Specialists Ltd by Stevan Sutherland Review Image 2 for GR Window & Door Specialists Ltd by Stevan Sutherland 
review stars review stars review stars review stars review stars   16th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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The shower room window in my new flat was replaced with a double glazed opaque window. Since the design I chose was a bit unusual it took some effort to arrange.
The people at G-R were always helpful and I am delighted with the result.
review stars review stars review stars review stars review stars   30th November 2019
Value of Products/Services or Work Performed: £850
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Solved a problem with dormer windows front and back. Great attitude and evidently very skilled people.
review stars review stars review stars review stars review stars   23rd November 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Had windows fitted a few months ago and should have left a comment then but a terrible experience with a different contractor hightlighted how important good feedback is for the people who do a good job. Really nice people (when I saw them because I was working most of the time they were in)! They were so quiet and left so little mess that when the job was finished and I came home from work it took me a while to realise that I had sparkling new windows! Really efficent, cost effectice and communicated really well (although very little was required with everything going so smoothly!). I felt safe and at ease with having them into the property (I live alone) as the gentleman doing the quote was really nice and genuine.
review stars review stars review stars review stars review stars   4th November 2019
Value of Products/Services or Work Performed: £1001 - £5000
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New Rock door is fantastic. Hassle free, competent service from the company , beginning to end of the process.
review stars review stars review stars review stars review stars   28th October 2019
Value of Products/Services or Work Performed: £1001 - £5000
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I had the wooden sash and case windows in my tenement flat refurbished by GR Windows. Throughout the process they seemed knowledgeable, provided helpful advice and were really efficient in communication. They did the work with a minimum of disruption and were very friendly and respectful of the flat. I was really pleased with the whole process and am very happy with the final result. I would use them again without hesitation.
review stars review stars review stars review stars review stars   14th October 2019
Value of Products/Services or Work Performed: £192
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First class service
First class job
Prompt on arrival
Great crew who done a first class job
review stars review stars review stars review stars review stars   22nd September 2019
Value of Products/Services or Work Performed: £1,080
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brilliant job, everything was seamless from start to finish. Great quality sturdy door that everyone compliments on. Thank you!
review stars review stars review stars review stars review stars   7th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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Can’t thank these guys enough for the fantastic job they did on my back door at my old farmhouse. Very professional service, clean, friendly and extremely good at their job. Any time I need any doors or windows replaced, this company will be my first port of call. I would highly recommend this firm to anyone, very good, reliable, great prices and all staff extremely courteous. Thanks again guys, fantastic service all round.
review stars review stars review stars review stars review stars   31st July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent and professional. New windows are looking great.
review stars review stars review stars review stars review stars   29th June 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Everything I required from ordering to fitting was done very professionally. I do have other work I will require to be done in future and I will definitely be using GR Windows again. I can’t recommend them more highly than that.

review stars review stars review stars review stars review stars   22nd May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had doors and 5 windows done and received great service. The weather was pretty terrible one day but the team soldiered on to get the work complete! Had a couple of issues which were quickly resolved. I Wouldn’t hesitate to recommend GR windows to anyone. Very happy with the work and the team ????
review stars review stars   18th May 2019
Value of Products/Services or Work Performed: £4,900
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I had 6 windows replaced in my flat.

The entire experience was terrible. The final product is terrible. Each time I open a window I regret using this company. The silicon is still dirty and the section between both windows still has residual leftover in it. The cracks are visible in the corners, overall it was a huge disappointment.

The company broke personal items, used my vacuum to clear up concrete, left the common stair in poor condition, left concrete in my carpet.... the list goes on.

I would not recommend this company.

review stars review stars review stars review stars review stars   2nd May 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had a failed double glazed window unit replaced and the whole process was frankly exemplary. I was delighted with the product, the service & the price seemed reasonable. I would highly recommend this company and I would definitely use them again.

Everyone that I dealt with was very pleasant & helpful & communication was excellent throughout;
A survey visit was carried out promptly & the quote was with me the same day;
Manufacture & delivery time seemed very reasonable & the old unit was removed & replaced very quickly & efficiently;
The installer left the new window glass sparkling & the worksite spotless;
Invoicing was clear & the price was as quoted.

I couldn't have asked for more - an easy 5 stars!
review stars review stars review stars review stars review stars   5th April 2019
Value of Products/Services or Work Performed: £1001 - £5000
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We had 3 windows replaced. Initial appointment was professional, friendly and informative. Quote was reasonable and received promptly. Work was completed within half a day to a high standard. Would highly recommend!

review stars review stars review stars review stars review stars   20th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had a double glazed window replaced. The service received was great - from the initial contact to providing an estimate of the cost and likely timescale through to completion of the work. The guys turned up when they said they would and were polite and personable. I’d definitely use GR Services again and have already recommended to friends.

review stars review stars review stars review stars review stars   13th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
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I had two brand new sash and case windows replaced in my flat and one window refurbed. The work carried out by GR Services was excellent. Everything was done as planned, the finish is great and the guys were very friendly, helpful and professional. I would highly recommend and will use again.
review stars review stars review stars review stars review stars   21st February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Phoned for a quote about 4 weeks ago and a friendly guy arrived when they said he would. Got a very reasonable quote for replacing 4 large windows. I was pretty specific on when I needed them done due to other work being done in my flat and GR were able to meet the timescale
Guys arrived yesterday with the windows and promptly set about removing the old ones. I stayed in for an hour or so then left them too it. There were 3 of them and they were all lovely guys. Returned about an hour before they expected to finish checked everything was going ok and left them again to return just before they were tidying up to leave
The tidy everywhere and vacuumed up the dust
Extremely happy with the calibration of the windows and also the staff. Will definitely recommend and will use again
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