In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Contract Heating Ltd.

review stars review stars review stars review stars review stars
 4.9 out of 5 based on 160 reviews and feedback
Trusted Trader since 2016
Contract Heating Ltd.
2B Bankhead Crossway South, Sighthill
Edinburgh
EH11 4EX
0131 458 3377

Trade Associations

Images and Photographs

Select any image to see a larger version.
Image 1 for Contract Heating Ltd. Image 2 for Contract Heating Ltd. Image 3 for Contract Heating Ltd. Image 4 for Contract Heating Ltd. Image 5 for Contract Heating Ltd. Image 6 for Contract Heating Ltd. Image 7 for Contract Heating Ltd. Image 8 for Contract Heating Ltd. Image 9 for Contract Heating Ltd. Image 10 for Contract Heating Ltd. Image 11 for Contract Heating Ltd. Image 12 for Contract Heating Ltd.

Business Information

Contract Heating have a proven track record that spans more than 20 years. In that time we have continued to provided landlords and tenants with a first class boiler repair and installation service.

We are Gas Safe Registered and our gas engineers are supported by a highly trained team of people based in at our office Edinburgh, the office staff ensure our customers jobs are managed and completed with the minimum of disruption to the customer.

We provide a range of services to landlords, property managers and private clients. The services we provide include:

Pat & Electrical Testing, Gas Safety Checks, Electrical Testing, Service Contracts, EPC's Fixed Price Repairs, Gas Engineer Training, Landlord Gas Awareness, Legionella Risk Assessment, Domestic Water System Periodic Inspection and Fire Alarm Domestic Maintenance

Contract Heating are members of NICEIC which means that you are in safe hands with us.

The NICEIC, a regulatory body which sets the industry standards for electrical work thereby helping to protect homeowners and landlords from the dangers that can result from unsafe electrical installation or repairs. As an NICEIC member we undergo regular checks to ensure that we have the best electrical engineers in the business.

When you call Contract Heating you can rest assured that you’re dealing with a company built on a solid reputation.

Social Media

Share this traders details on social media.

Trader Map Location

Reviews and Feedback

review stars review stars review stars review stars review stars
4.9 out of 5 based on 160 reviews.
Order by:
review stars review stars review stars review stars review stars   2nd April 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
The engineer was polite, professional and real took the time to explain what he had done and why which helped me understand the issue and possible future issues.
The engineer was very experienced and I will definitely use this company for future boiler work as it was definitely the best service I’ve received in 16 years of living in Edinburgh
review stars review stars review stars review stars review stars   29th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Contract Heating carried out several landlord safety checks, both gas and electric, for my HMO property. I was very pleased with the service provided and I will be using them again in the future.
review stars review stars   16th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars
Review Comments
Boiler Installation Saga (summarised):

Pros -
- The Equipment installed is of a very good quality.
- If they make a mess of the installation they will repair any damage to a good standard.

Cons -
- 18 days between reporting a repair they carried out had not worked, to then starting work replacing the boiler.
- 4 days to actually install the boiler. 1 day to install it in the wrong room and 3 to install in the cupboard it should have been in.
- Further 9 weeks for the holes in the wall to be repaired after initially installing the boiler in the bedroom.
- Further 5 weeks of emails, phone calls, written letters, stress and a visit to Citizens Advice Scotland, to eventually receive an invoice that contained any Compensation, in recognition for the shambles that took place.

I could right an essay incorporating all the things I was surprised and unhappy with, but the summary is, there was a complete mess of the installation,
- Leaving me with no working boiler for weeks in December,
- Leaving holes in my bedroom wall for weeks,
- Having to take time off work twice to let the builder in to assess and then repair the holes (interior wall in 2 rooms and exterior wall),
- Leaving me with permanent patches on the exterior wall.

I was incredibly patient with Contract Heating throughout the experience. But repeatedly I was sent invoices that not only offered zero compensation, they at times even included the cost of work that wasn’t carried out (specifically the services of a joiner was invoiced to box in the flue pipe, but I had cancelled the joiner, as I wanted to find my own joiner and have my dealings with Contract Heating over).

I find it insulting that after showing a great deal of understanding and patience, there was repeatedly no offer of fair compensation. The best I received after several attempts equated to 3.6% discount and 2 free services - as I don’t intend on using Contract Heating again, I didn’t feel 2 free services was a serious offer.

In the end I took another morning off work and visited Citizens Advice Scotland for the first time in my life. It took a written letter, sent by recorded delivery, which requested an Alternative Dispute Resolution (ADR) Process, if fair compensation wasn't offered - to eventually gain a fair invoice, reflecting the nature of what had taken place.

I would suggest to anyone considering using Contract Heating to make sure they get at least 2 other quotes from competitors before booking them. If you do then hire them and there is anything at all you are not happy with, put it in writing in an email right from the very start and make sure all replies are in writing. Take photos of anything you aren’t happy with too.

Funny enough the answer on how to progress is then found in the copy and paste response the owner has put in every Google review that isn’t 5 stars - have your notes and photos concisely prepared and ready to submit to Edinburgh Trusted Traders and NICEIC. I did not require an ADR, I was eventually offered fair compensation and the matter is finally closed.
Moderator Response
Response from Contract Heating:

At the time of this response, we have now reviewed all correspondence with Finlay; he has confirmed that he is satisfied with the product, the completed job and the invoice which has now been settled. We have invited Finlay to our premises to review all aspects of the work but he has declined the invite.

The boiler was initially installed in the wrong location as a result of a misunderstanding between Finlay and Andrew (estimating engineer), a discrepancy on the initial estimate and our understanding of the use of the premises. When working in an owner occupied property the engineer would discuss the job with the owner on arrival and it is highly unlikely in this scenario that an appliance could be installed in the wrong location. When arranging access Finlay said he would not be present but his partner would, however Alan was given access to the property by a tenant who advised they were not aware of the work that was to be carried out. Had we known this we would have had a more detailed discussion with Finlay before arrival as we always do with any tenanted property.

On completion of the works Craig arranged a contractor to carry out what would be considered snagging works, patching holes that were caused by the incorrect siting, we had a problem with the initial contractor which caused a delay but all contact with Finlay was amicable and suitable arrangements were then made with an alternative contractor.

On completion of the works to Finlay’s satisfaction an invoice was issued which was based on the original estimate, this included a joinery fee for boxing in a cupboard which was now not necessary. When Finlay notified of the error, this charge was removed and the invoice was re-issued, Finlay then asked for compensation and declined the initial offer made which was for services with a value of approx. £150. Finlay then negotiated a £200 discount with Craig which he said was satisfactory to him.

In Summary: The main problem was the siting of the boiler; this was the result of communication problems which both we and Finlay contributed to. There was a delay completing remedial works and negotiation on compensation which were all resolved without dispute. We understand the mistakes we have made and from now on all estimates will be provided showing photos from site of existing and new boiler location.
review stars review stars review stars review stars review stars   15th March 2019
Value of Products/Services or Work Performed: £2,680
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I have used Contract Heating for the last 10 years for service and repairs to boiler. I needed to replace the old boiler and work was completed within a day, efficiently and to high standard. Thanks to Alan and Liam for their good work.
I would strongly recommend using Contract Heating to anyone.

review stars review stars review stars review stars review stars   9th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
My mum's boiler packed up and a wonderful employee called Lockie came today sorted the boiler waited till heating came on and made sure my mum who is 84 was warm and safe thank you lockie your a credit to your company and I do hope they value a decent human being like yourself your family must be so proud x

review stars review stars review stars review stars review stars   23rd February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Excellent service today from contract heating. Boiler broken down , needed a new part which engineer did not have with him - and it was a Saturday making things tricky. They sourced the part , engineer went and picked it up and came back within half an hour , all fixed perfectly. Great job and really helpful.

review stars review stars review stars review stars review stars   10th February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Fantastic service from the organising of visit to the completion of all Landlord Checks. Friendly and knowledgeable staff ... Highly Recommended

review stars review stars review stars review stars review stars   23rd January 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We had a problem with our central heating system at a particularly cold time of year. Contract Heating, whom we use for all our central heating work, responded to our call immediately and effected the repairs rapidly. As always, the service was excellent. Again as always, we were told in advance excatly what, including cost and timescale, would be involved. Contract Heating's engineers are always courteous and helpful and take the time to explain both problem and remedy. We would always be happy to recommend Contract Heating. Contract Heating is 100% reliable.
review stars review stars review stars review stars review stars   23rd January 2019
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Contract Heating gave us unbeatable service when we needed a new central heating boiler installed. From the estimate survey, to the installation, to the assistance needed to explain the thermostat- they have been superb. Austin removed our old boiler and fitted our new one with no fuss or mess- at all. It was painless for us- and extremely clean and professionaly done. The system is working perfectly- and Contract Heating personnel have been incredibly helpful and courteous throughout. I have no hesitation in recommending them. Very well done!

review stars review stars review stars review stars review stars   22nd January 2019
Value of Products/Services or Work Performed: £3,000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I had an Ariston central heating and hot water combi boiler installed and the trader completed the work satisfactorily.
review stars review stars review stars review stars review stars   21st January 2019
Value of Products/Services or Work Performed: £100
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I don't know the value of services as my landlord will be paying for our annual HMO gas flat check. But I would like to live a review for an exceptionally great service by Colin I had today! Thank you very much everything dealt with in a professional manner, fixed the radiator needed a bleed, put the detector in the right place and most importantly identified and remover a small gas leak in the kitchen!
On top is very nice to chat to and answered all the possible questions I had in my head! A seven star service! Will ask for Colin on my next year check too))
I have to say that the radiator bleed and kitchen leak maybe could have been dealt with last year, but I didn't mention it, so do mention all things that worry you!
Best regards,
Taisiya
review stars review stars review stars review stars review stars   21st December 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
They have done various works for me dealing with problems on a large domestic heating system. Very professional. They know their business and have experienced engineers who can work out what needs to be done quickly. Attentive to detail. Highly recommended
review stars review stars review stars review stars review stars   18th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Prompt efficient service. Would definitely use them again

review stars review stars review stars review stars review stars   24th November 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Contract Heating installed a new Ariston boiler and thermostat at my home. The engineers, Alan and Liam, arrived promptly and were able to carry out the installation in one day, without causing too much disruption and mess. Contract made each step of the process hassle free, from arranging a visit to provide a quote, answering questions that I had about the work, and organising a date for the installation. I am very happy to recommend Contract Heating.
review stars review stars review stars review stars review stars   21st November 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Excellent customer service. I was really impressed with the way Contract Heating handled a complaint I made. Their response was extremely quick, the took responsibility of the situation and provided solutions. They turned my experience of them around and I would definitely recommend them.
review stars review stars review stars review stars review stars   13th November 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Quick response to enquiry. Offered a fast installation date. Most helpful fitters. Communication great from Estimator, Office staff and Fitters. Ideal process, and a very tidy job done. Time taken to explain new boiler controls, including Web based control.
review stars review stars review stars review stars review stars   31st October 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Replaced our boiler in East Lothian - excellent service from our first approach for a quote to finishing the job and going over the controls. Well done.

review stars review stars review stars review stars review stars   22nd October 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Alan and Lewis did a super job installing our new boiler. Well done.
review stars review stars review stars review stars review stars   20th October 2018
Value of Products/Services or Work Performed: £2,500
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Excellent service, managed to get us a quick appointment to have our boiler replaced at a reasonable price.

Alan and Liam carried out the work and they were polite, efficient and friendly and they did a brilliant job. They even fixed a floorboard in our loft while they were up there to help secure our loft ladder.

I’ve used contract heating for years and would continue to do so.

Thanks Alan and Liam.

review stars review stars review stars review stars review stars   19th October 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I have recently had a new combi boiler 5 radiators and a new gas cooker fitted by Contract Heating and can’t praise them enough. From Craig coming out to give me a quote, which I thought was a very fair price to the fitting of it went very smoothly. Chris and Ryan who came to install it were on time, professional, friendly and very efficient. A friend who popped in while they were there commented on how polite they were. They cleaned up after themselves in a very timely manner and cleaned up at the end. Would not hesitate to recommend them to anyone and they took the warranties away to sort out and will send back to me.
« 1 2 3 4 5 6 7 8 »