Contract Heating Limited

Boiler repair and service

Ariston boiler was installed quickly and efficiently. Because I had some difficulty following the instructions for the programming of the system, I contacted office staff on a number of occasions. I found that the advice I received was invariably helpful and given in a patient, clear manner. An engineer was sent specially at no extra cost to help me understand the system.

Repaired and restarted a boiler and showed family members how the system worked properly.
The engineer was very helpful. It was a simple job but invaluable to us.

The engineer was polite, professional and real took the time to explain what he had done and why which helped me understand the issue and possible future issues.
The engineer was very experienced and I will definitely use this company for future boiler work as it was definitely the best service I’ve received in 16 years of living in Edinburgh

Contract Heating carried out several landlord safety checks, both gas and electric, for my HMO property. I was very pleased with the service provided and I will be using them again in the future.

Boiler Installation Saga (summarised):

Pros -
- The Equipment installed is of a very good quality.
- If they make a mess of the installation they will repair any damage to a good standard.

Cons -
- 18 days between reporting a repair they carried out had not worked, to then starting work replacing the boiler.
- 4 days to actually install the boiler. 1 day to install it in the wrong room and 3 to install in the cupboard it should have been in.
- Further 9 weeks for the holes in the wall to be repaired after initially installing the boiler in the bedroom.
- Further 5 weeks of emails, phone calls, written letters, stress and a visit to Citizens Advice Scotland, to eventually receive an invoice that contained any Compensation, in recognition for the shambles that took place.

I could right an essay incorporating all the things I was surprised and unhappy with, but the summary is, there was a complete mess of the installation,
- Leaving me with no working boiler for weeks in December,
- Leaving holes in my bedroom wall for weeks,
- Having to take time off work twice to let the builder in to assess and then repair the holes (interior wall in 2 rooms and exterior wall),
- Leaving me with permanent patches on the exterior wall.

I was incredibly patient with Contract Heating throughout the experience. But repeatedly I was sent invoices that not only offered zero compensation, they at times even included the cost of work that wasn’t carried out (specifically the services of a joiner was invoiced to box in the flue pipe, but I had cancelled the joiner, as I wanted to find my own joiner and have my dealings with Contract Heating over).

I find it insulting that after showing a great deal of understanding and patience, there was repeatedly no offer of fair compensation. The best I received after several attempts equated to 3.6% discount and 2 free services - as I don’t intend on using Contract Heating again, I didn’t feel 2 free services was a serious offer.

In the end I took another morning off work and visited Citizens Advice Scotland for the first time in my life. It took a written letter, sent by recorded delivery, which requested an Alternative Dispute Resolution (ADR) Process, if fair compensation wasn't offered - to eventually gain a fair invoice, reflecting the nature of what had taken place.

I would suggest to anyone considering using Contract Heating to make sure they get at least 2 other quotes from competitors before booking them. If you do then hire them and there is anything at all you are not happy with, put it in writing in an email right from the very start and make sure all replies are in writing. Take photos of anything you aren’t happy with too.

Funny enough the answer on how to progress is then found in the copy and paste response the owner has put in every Google review that isn’t 5 stars - have your notes and photos concisely prepared and ready to submit to Edinburgh Trusted Traders and NICEIC. I did not require an ADR, I was eventually offered fair compensation and the matter is finally closed.

I have used Contract Heating for the last 10 years for service and repairs to boiler. I needed to replace the old boiler and work was completed within a day, efficiently and to high standard. Thanks to Alan and Liam for their good work.
I would strongly recommend using Contract Heating to anyone.

My mum's boiler packed up and a wonderful employee called Lockie came today sorted the boiler waited till heating came on and made sure my mum who is 84 was warm and safe thank you lockie your a credit to your company and I do hope they value a decent human being like yourself your family must be so proud x

Excellent service today from contract heating. Boiler broken down , needed a new part which engineer did not have with him - and it was a Saturday making things tricky. They sourced the part , engineer went and picked it up and came back within half an hour , all fixed perfectly. Great job and really helpful.

Fantastic service from the organising of visit to the completion of all Landlord Checks. Friendly and knowledgeable staff ... Highly Recommended

We had a problem with our central heating system at a particularly cold time of year. Contract Heating, whom we use for all our central heating work, responded to our call immediately and effected the repairs rapidly. As always, the service was excellent. Again as always, we were told in advance excatly what, including cost and timescale, would be involved. Contract Heating's engineers are always courteous and helpful and take the time to explain both problem and remedy. We would always be happy to recommend Contract Heating. Contract Heating is 100% reliable.

Contract Heating gave us unbeatable service when we needed a new central heating boiler installed. From the estimate survey, to the installation, to the assistance needed to explain the thermostat- they have been superb. Austin removed our old boiler and fitted our new one with no fuss or mess- at all. It was painless for us- and extremely clean and professionaly done. The system is working perfectly- and Contract Heating personnel have been incredibly helpful and courteous throughout. I have no hesitation in recommending them. Very well done!

I had an Ariston central heating and hot water combi boiler installed and the trader completed the work satisfactorily.

I don't know the value of services as my landlord will be paying for our annual HMO gas flat check. But I would like to live a review for an exceptionally great service by Colin I had today! Thank you very much everything dealt with in a professional manner, fixed the radiator needed a bleed, put the detector in the right place and most importantly identified and remover a small gas leak in the kitchen!
On top is very nice to chat to and answered all the possible questions I had in my head! A seven star service! Will ask for Colin on my next year check too))
I have to say that the radiator bleed and kitchen leak maybe could have been dealt with last year, but I didn't mention it, so do mention all things that worry you!
Best regards,
Taisiya

They have done various works for me dealing with problems on a large domestic heating system. Very professional. They know their business and have experienced engineers who can work out what needs to be done quickly. Attentive to detail. Highly recommended

Prompt efficient service. Would definitely use them again

Contract Heating installed a new Ariston boiler and thermostat at my home. The engineers, Alan and Liam, arrived promptly and were able to carry out the installation in one day, without causing too much disruption and mess. Contract made each step of the process hassle free, from arranging a visit to provide a quote, answering questions that I had about the work, and organising a date for the installation. I am very happy to recommend Contract Heating.

Excellent customer service. I was really impressed with the way Contract Heating handled a complaint I made. Their response was extremely quick, the took responsibility of the situation and provided solutions. They turned my experience of them around and I would definitely recommend them.

Quick response to enquiry. Offered a fast installation date. Most helpful fitters. Communication great from Estimator, Office staff and Fitters. Ideal process, and a very tidy job done. Time taken to explain new boiler controls, including Web based control.

Replaced our boiler in East Lothian - excellent service from our first approach for a quote to finishing the job and going over the controls. Well done.