In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Citywide Gas Services

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 5.0 out of 5 based on 219 reviews and feedback
Trusted Trader since 2018

Citywide Gas Services
22 Whitehill Street
Edinburgh
EH21 8RA
0131 531 1838
07990 576 760

Trade Associations

Business Information

Citywide Gas Services are a Heating and Plumbing firm based in Midlothian, who pride ourselves on reliability and providing a top class service. We cover Edinburgh, the Lothians and Fife and offer a range of services, including Boiler Install, Replacement, Service and Repair.

We also undertake all Landlord Safety Checks and offer a full range of Plumbing Services.

Trader Map Location

Reviews and Feedback

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5.0 out of 5 based on 219 reviews.
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review stars review stars review stars review stars review stars   28th May 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Very happy, with Citywide Gas, they replaced my boiler.

They communicated well, arrived on time and they did a good job. I'd recommend them.

Review Image 1 for Citywide Gas Services by David Kettle 
review stars review stars review stars review stars review stars   19th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Good quick service from John, with good value for new valve required on my Alpha boiler. Recommended!
review stars review stars review stars review stars review stars   12th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Great service and good value. Will definitely use Citywide again
review stars review stars review stars review stars review stars   10th May 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic experience dealing with John and his team. Had a full replacement of my central heating system, gas piping, kitchen and bathroom plumbing. The guys were knowledgeable, flexible when working round the timelines of my property refurb, the price was very reasonable and the quailty of work was spot on. Would definately use them again and would recommend them.
review stars review stars review stars review stars review stars   4th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fast and reliable service, will definitely use in the future. Highly recommend.
review stars review stars review stars review stars review stars   1st April 2020
Value of Products/Services or Work Performed: £1 - £1000
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I am so grateful to Citywide Gas Services for coming out to my flat during these strange Covid-19 times. I was left with no hot water or heating with a 10 week old baby in the house after the emergency gas people capped my meter and left us like that. Citywide understood the seriousness and came out to me within two hours. It means so much that they were happy to do a job, putting their own safety aside, at a time most others help others had stopped working.
review stars review stars review stars review stars review stars   28th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Two months after getting my boiler serviced it packed in. My usual Engineer failed to turn up and would not respond to calls / texts the following morning. I found John through a google search and he attended promptly that evening. John found the spark generator needed replaced and promptly ordered the part and fixed my issue a day or two later and did try though his own contacts to get one sooner. John is a professional and with a friendly manner. Would highly recommend John again.
review stars review stars review stars review stars review stars   20th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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I couldn't recommend City Wide Gas Services enough. I had a problem with my boiler but John sorted it out for me in no time at all.

The service was excellent, he talked me through the issue and left me with a far better knowledge of boilers!

John was friendly and professional and I'd definitely go back to him in the future.
review stars review stars review stars review stars review stars   15th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Citywide Gas Services came to do a routine has boiler repair (after a succession of numpties and no shows). They were efficient and friendly. Theirs will be the first number dial if I need a gas engineer in the future.

review stars review stars review stars review stars review stars   14th March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Good communication, prompt and efficient service and did a very good with installing my new boiler. Will highly recommend John to anyone and any future jobs!
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Boiler given annual check. John is reliable and efficient and a very nice guy to deal with. I would be glad to recommend him.

review stars review stars review stars review stars review stars   1st March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Had a leaking boiler, so the heating wasn't working. But it was fixed quickly, with friendly service! Would recommend to a friend.

Thanks
review stars review stars review stars review stars review stars   1st March 2020
Value of Products/Services or Work Performed: £1 - £1000
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After being let down by my boiler care company and left without heating for over a week, John arrived promptly, spotted the problem, replaced the hot water cylinder and got my system up and running again.
review stars review stars review stars review stars review stars   29th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Responded promptly to a situation where the SSE had cut off the gas in a rented flat, leaving the tenants without heating or hot water. He identified the source of the leak and dealt with it in a professional and friendly manner.

review stars review stars review stars review stars review stars   21st February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I chose CityWide Gas Services after reading other 5 star reviews.
John recently installed a new boiler for me after discussing and recommending a couple that would be suitable for my needs and property. The installation went smoothly, on time and in budget. John and Chris patiently answered my many questions, nothing was too much trouble. He was also great at communicating with me before the job, keeping me up to date with arrival times, costs etc.
He also fitted a new kitchen tap and gave me some thoughts on updating my bathroom, which I had asked about. I will be asking John back to carry out this work in future. Thanks for a great job, carried out without issue!
review stars review stars review stars review stars review stars   19th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I moved into my flat 5 weeks ago and have had problem after problem with my boiler, the main thing being getting no hot water through my shower and taps. I have had multiple people out to look at it (one who charged me £96 purely to stand in my flat for 10 minutes and not even touch the boiler other than switching a few buttons), until it got to the point I thought it was going to need completely replaced.

I found Citywide Gas on trusted trader - I was originally calling to ask for someone to come out and give me a quote for a new boiler. Whoever I spoke to on the phone was so lovely and kind, and he assured me they would get it sorted for me one way or another (I was on the brink of tears at this point ????). John came up that night and instead of throwing quotes at me, he looked at the boiler and took the time to try and figure out the issue.

Before I knew it, I had hot water running from my shower for the first time in 5 weeks! He also found some parts which needed replaced which he has kept me in the loop about as they have needed to be ordered in and will be getting fitted next week.

I am SO happy I found John/Citywide Gas, they have been nothing but amazing from the start and have made me feel completely at ease.

It’s easy to feel like you can get taken advantage of when it comes to getting quotes for certain things, which is definitely something I’ve noticed since I’ve moved in on my own and had different trades people coming in. You can tell instantly that Citywide Gas (a family run business) are not about trying to get every last penny from you and they genuinely do care and want to help if they can. Couldn’t recommend enough. Thanks for all your help so far, it’s appreciated so so much.
review stars review stars review stars review stars review stars   14th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Replaced my boiler and checked,maintained and adjusted my radiators.
The service was excellent - out following day from initial call to talk through and give estimate. Took just one day to complete and cleaned up the mess before leaving.
My husband is unwell and John explained everything they were doing to both of us to ensure there was few disruptions to his care and he was not left out of decisions.
I would use them again and would recommend them.
review stars review stars review stars review stars review stars   12th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
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John is one of the most reliable and honest tradesman I have ever worked with. John took the time to fix properly the blockage in my central heating system, involving multiple visits at no extra charge - and my flat is finally warm properly for the first time in over 7 years! Thank you John!
review stars review stars review stars review stars review stars   10th February 2020
Value of Products/Services or Work Performed: £1 - £1000
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John was very responsive when I contacted him initially to repair some radiator valves. When he came he noticed a problem with our boiler extraction and organised replacement parts very promptly. He even came to finish the job in the evening rather than leave us another night without being able to turn on the boiler which was very impressive. He was very courteous and well mannered as well! I wouldn’t hesitate to use John again or to recommend him to others.

review stars review stars review stars review stars review stars   31st January 2020
Value of Products/Services or Work Performed: £1 - £1000
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John visited my flat in musselburgh to fix my tap which was loose until john tightened it up and made it safe to use again,

John worked quick, was very friendly , knew his stuff and nothing was to much.

I will use john in future for any other work that my be required.

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