In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Citywide Gas Services

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 5.0 out of 5 based on 196 reviews and feedback
Trusted Trader since 2018
Citywide Gas Services
22 Whitehill Street
Edinburgh
EH21 8RA
0131 531 1838
07990 576 760

Trade Associations

Business Information

Citywide Gas Services are a Heating and Plumbing firm based in Midlothian, who pride ourselves on reliability and providing a top class service. We cover Edinburgh, the Lothians and Fife and offer a range of services, including Boiler Install, Replacement, Service and Repair.

We also undertake all Landlord Safety Checks and offer a full range of Plumbing Services.

Trader Map Location

Reviews and Feedback

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5.0 out of 5 based on 196 reviews.
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review stars review stars review stars review stars review stars   21st January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Gas service done most efficiently. John was helpful and pleasant.
review stars review stars review stars review stars review stars   20th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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I called City Wide Gas Services when I had a leak coming from my tap. John came out without hesitation and stopped the leak. He then went out his way to get me a new tap and fitted the same day. I can’t recommend this company enough! Thank you!
review stars review stars review stars review stars review stars   20th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Boiler fixed and new parts fitted. Great trader would highly recommend to everyone.
review stars review stars review stars review stars review stars   16th January 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I had john over to fit my boiler. His work is neat, tidy and very professional. I wouldn’t hesitate to recommend John for all plumbing and heating needs. Another happy customer! Thanks!

review stars review stars review stars review stars review stars   8th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Five Star & First Class. Personable , knowledgeable , reliable, efficient & effective . I will definately recommend to friends & family.
review stars review stars review stars review stars review stars   7th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Great job done for the boiler service. Quick to respond to phone call and got someone sent out the next day. Excellent price too.
review stars review stars review stars review stars review stars   5th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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John from Citywide Gas Services provided a gas safety check for a new property we moved into on short notice, and he was a pleasure to deal with: Good communication, on-time, courteous and he thoroughly explained the entire process, along with some good tips.

review stars review stars review stars review stars review stars   31st December 2019
Value of Products/Services or Work Performed: £5,950
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I had gas central heating installed and a new boiler and I can highly recommend John, who was very professional and efficient, with the minimum of upheaval. From beginning to end, John worked hard to get the work finished as soon as possible, and also explained to me everything that he was doing and answered any questions in a
friendly manner, which put my mind at ease. Definitely the best in every way.
review stars review stars review stars review stars review stars   29th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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John replaced a very old boiler and so far the boiler which we have now had for over two years has been problem free. They installed it expertly and answered all my questions happily explaining how the boiler works. Left the room very tidy when finished and took away all the old boiler too. Always hot water and heating. Citywide Gas Services is a very professional and friendly company which I would positively recommend 100%.
review stars review stars review stars review stars review stars   22nd December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Woke up on the Sunday before Christmas to find our boiler wasn't working. Disaster! However, having looked at the reviews for John at Citywide Gas Service, I rang him up straightaway. He said he could come out that afternoon which was perfect. John phoned, as promised, before he arrived to let us know he was coming. When he arrived he got straight on with the job, cleared the blockage and checked the boiler was working without leaks. He was an excellent workman and we wouldn't hesitate to recommend him.

review stars review stars review stars review stars review stars   14th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Delighted to use and recommend these guys, who came out on a Saturday at short notice when most others were saying they were tied up til New Year. Our Baxi combi boiler was not giving hot water and then made a horrid grating moose and the temp reading flying up to over 90 and back down as it tried to fire up. I assumed the pump had failed and fully expected a hefty bill, but they thought this was a one-off caused by a dip in pressure, as once set to the right pressure, it worked fine. They then checked all the combustion levels, essentially giving it a service and were happy with what seemed like a token cash payment, we’ll under what I would expect to pay for a weekend call out fee. Both guys who showed up were friendly, informative and refreshingly honest. Highly recommended!
review stars review stars review stars review stars review stars   9th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Citywide have done several jobs for us since we moved into our house as well as coming out at very short notice when we had an emergency. On every occasion, the work has been of the highest standard, the advice offered accurate and the charges very reasonable. We have found John and his colleagues to be friendly and professional on every occasion. Very highly recommended.
review stars review stars review stars review stars review stars   9th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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I phoned Citywide because after trying to reset my boiler four times it kept cutting out. I called citywide and they came out the following day. I didn’t realise that my boiler was still in warranty but Citywide did after asking me when it was fitted and they phoned Worcester with my details and didn’t charge me a penny. It would have been very easy for Citywide to investigate the problem and solve it themselves and take my money but they didn’t . As it happened, the problem was a blocked filter which Worcester found and cleared free of charge under warranty. What price a knowledgeable tradesman with integrity. Invaluable.
review stars review stars review stars review stars review stars   9th December 2019
Value of Products/Services or Work Performed: £0
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TLDR: Simply the best gas engineer I've ever come across.

John came at short notice to check on my 5 year old Worcester-Bosch compact combi boiler, which was dripping water whenever it was switched on. He was very busy that day but kept me updated on his arrival time. He quickly diagnosed two possible problems with the boiler, one of which (heat exchanger) would have been extremely expensive to fix. He then suggested that the boiler should still be under warranty but, a check on the website came up negative - turns out that the previous owners never bothered to register it. He then suggested we should call Worcester-Bosch while he was there so he could speak to them himself and waited patiently for 25(!) mins on hold. After speaking with them, Worcester-Bosch registered my boiler, which had 1(!) month left on it's warranty and arranged for one of their engineers to come round and fix it for free. Despite having clearly had a very long day, John was friendly and professional throughout and kindly removed his shoes at the front door to protect our newly cleaned carpets. I offered to pay him (the initial callout and diagnosis visit was free) but he said no so, the price of his time and excellent advice - which saved me a lot of money - was a cup of coffee and an apple. He's the best gas engineer I've ever come across, my mum and I were both very impressed by his competency, professionalism and attitude and I cannot recommend him enough.
review stars review stars review stars review stars review stars   8th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Was recommended John by a friend to fix a leak in my bathroom. Excellent service from start to finish. Really easy to deal with, efficient, thorough and friendly. John talked me through the issue and the problem was sorted quickly. Highly recommend and would definitely use the services again.
review stars review stars review stars review stars review stars   6th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Turned up on time as arranged, very good service.

review stars review stars review stars review stars review stars   5th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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John fixed our boiler. He came out at short notice, sourced replacement parts & fixed it really quickly. I’ll definitely go back to him in future.
review stars review stars review stars review stars review stars   5th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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As always with Dave, reliable, good value and thorough.
review stars review stars review stars review stars review stars   5th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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As a new customer I was really impressed by the prompt service and friendly, helpful attitude. The job was done quickly and professionally to my complete satisfaction. I will use Citywide again and am happy to recommend them to anyone else.

review stars review stars review stars review stars review stars   3rd December 2019
Value of Products/Services or Work Performed: £130
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John arrived on time and got straight down to finding out the problem. Checked the boiler over and talked me through the readings and honestly recommended that it didnt need any service. Refreshingly honest. Fault was in the timer so John went straight away and picked up replacement part and fitted it within 45 mins from start to finish. The worry with some tradesmen is the messing about and charging work that isnt necessary. John from Citywide is the exact opposite and I would highly recommend him for anything you need done.
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