Citywide Gas Services

John from Citywide Gas Services provided a gas safety check for a new property we moved into on short notice, and he was a pleasure to deal with: Good communication, on-time, courteous and he thoroughly explained the entire process, along with some good tips.

I had gas central heating installed and a new boiler and I can highly recommend John, who was very professional and efficient, with the minimum of upheaval. From beginning to end, John worked hard to get the work finished as soon as possible, and also explained to me everything that he was doing and answered any questions in a
friendly manner, which put my mind at ease. Definitely the best in every way.

John replaced a very old boiler and so far the boiler which we have now had for over two years has been problem free. They installed it expertly and answered all my questions happily explaining how the boiler works. Left the room very tidy when finished and took away all the old boiler too. Always hot water and heating. Citywide Gas Services is a very professional and friendly company which I would positively recommend 100%.

Woke up on the Sunday before Christmas to find our boiler wasn't working. Disaster! However, having looked at the reviews for John at Citywide Gas Service, I rang him up straightaway. He said he could come out that afternoon which was perfect. John phoned, as promised, before he arrived to let us know he was coming. When he arrived he got straight on with the job, cleared the blockage and checked the boiler was working without leaks. He was an excellent workman and we wouldn't hesitate to recommend him.

Delighted to use and recommend these guys, who came out on a Saturday at short notice when most others were saying they were tied up til New Year. Our Baxi combi boiler was not giving hot water and then made a horrid grating moose and the temp reading flying up to over 90 and back down as it tried to fire up. I assumed the pump had failed and fully expected a hefty bill, but they thought this was a one-off caused by a dip in pressure, as once set to the right pressure, it worked fine. They then checked all the combustion levels, essentially giving it a service and were happy with what seemed like a token cash payment, we’ll under what I would expect to pay for a weekend call out fee. Both guys who showed up were friendly, informative and refreshingly honest. Highly recommended!

Citywide have done several jobs for us since we moved into our house as well as coming out at very short notice when we had an emergency. On every occasion, the work has been of the highest standard, the advice offered accurate and the charges very reasonable. We have found John and his colleagues to be friendly and professional on every occasion. Very highly recommended.

I phoned Citywide because after trying to reset my boiler four times it kept cutting out. I called citywide and they came out the following day. I didn’t realise that my boiler was still in warranty but Citywide did after asking me when it was fitted and they phoned Worcester with my details and didn’t charge me a penny. It would have been very easy for Citywide to investigate the problem and solve it themselves and take my money but they didn’t . As it happened, the problem was a blocked filter which Worcester found and cleared free of charge under warranty. What price a knowledgeable tradesman with integrity. Invaluable.

TLDR: Simply the best gas engineer I've ever come across.

John came at short notice to check on my 5 year old Worcester-Bosch compact combi boiler, which was dripping water whenever it was switched on. He was very busy that day but kept me updated on his arrival time. He quickly diagnosed two possible problems with the boiler, one of which (heat exchanger) would have been extremely expensive to fix. He then suggested that the boiler should still be under warranty but, a check on the website came up negative - turns out that the previous owners never bothered to register it. He then suggested we should call Worcester-Bosch while he was there so he could speak to them himself and waited patiently for 25(!) mins on hold. After speaking with them, Worcester-Bosch registered my boiler, which had 1(!) month left on it's warranty and arranged for one of their engineers to come round and fix it for free. Despite having clearly had a very long day, John was friendly and professional throughout and kindly removed his shoes at the front door to protect our newly cleaned carpets. I offered to pay him (the initial callout and diagnosis visit was free) but he said no so, the price of his time and excellent advice - which saved me a lot of money - was a cup of coffee and an apple. He's the best gas engineer I've ever come across, my mum and I were both very impressed by his competency, professionalism and attitude and I cannot recommend him enough.

Was recommended John by a friend to fix a leak in my bathroom. Excellent service from start to finish. Really easy to deal with, efficient, thorough and friendly. John talked me through the issue and the problem was sorted quickly. Highly recommend and would definitely use the services again.

Turned up on time as arranged, very good service.

John fixed our boiler. He came out at short notice, sourced replacement parts & fixed it really quickly. I’ll definitely go back to him in future.

As always with Dave, reliable, good value and thorough.

As a new customer I was really impressed by the prompt service and friendly, helpful attitude. The job was done quickly and professionally to my complete satisfaction. I will use Citywide again and am happy to recommend them to anyone else.

John arrived on time and got straight down to finding out the problem. Checked the boiler over and talked me through the readings and honestly recommended that it didnt need any service. Refreshingly honest. Fault was in the timer so John went straight away and picked up replacement part and fitted it within 45 mins from start to finish. The worry with some tradesmen is the messing about and charging work that isnt necessary. John from Citywide is the exact opposite and I would highly recommend him for anything you need done.

Will always use Citywide for any of may has needs. Very reliable and friendly.

Gas Boiler Service + Safety Inspection:

I have used Citiwide Gas Services for a number of years, they are reliable trustworthy firm, the engineers always being pleasant and professional. Quality service that comes with a quality price. Highly recommended.

I contacted citywide gas services due to the 5 star reviews on trust a trader, if there was 6 stars I would give these guys that!

Over the last year or so we have had trouble with our boiler system not being in full working order, call outs to insurance boiler cover never really sorted the issue, pump replaced but house still never as warm as it should be, the previous engineers never seemed to get to the route of the problem and insisted the system be power flushed (it seems a cop out) John & his team were straightforward in word and actions, talked me through what they thought was wrong with the system and how they were going to go about it to fix it, this was not an easy job to fix with our boiler being as old as the house (30 years) I knew straight away I could trust citywide to get to the bottom of the problem.
The guys worked hard all day and delivered, our house is now hotter than its ever been!!
I would not hesitate to recommend citywide to family & friends and know who to use in future for any heating services.
5 *

Great boiler service and review of radiator pipes and controls. They went above and beyond to help fix and advise on other plumbing related issues. Will definitely be using again and highly recommend.

The work entailed installing a new boiler and central heating system as well as installing a new shower room. John is a very enthusiastic individual and keen to ensure at each stage of the work that the customer is happy. I particularly liked the neat and tidy installation of new pipework and radiators compared to the maze of old pipework in property. He also had great recommendations for bathroom fixtures and fittings.

John completed the following work:
1) - Boiler service and replace defective parts.
2) - Installation of new Kitchen in new room including new drainage and water supplies, new gas hob and relocated supplies.
3) - Complete refurbishment of first floor Bathroom including all new fittings.
4) - New Shower Room En-Suite to ground floor bathroom in place of Utility.
5) - Re-locate radiators and service system.
John was courteous, friendly and reliable. He did all of the work above when many Contractors could only do parts of the work. The work was carried out to a high standard. I have no hesitation in recommending John.