Celsius Plumbing and Heating

This was a boiler service for the boiler installed by Celsius three years ago.
The firm contacted me with a reminder, booked the service and confirmed this by email. They also gave a time frame and said the engineer, Keith would call ahead when on his way.All this was very reassuring.
Keith was professional and courteous, and left the kitchen spotless, he had disinfected surfaces before leaving
Excellent service again from Celsius.

We are very impressed with how Celsius have responded to the current lockdown situation. We had fears about letting anyone outside of the immediate family into the house for fears of COVID spreading however they have totally taken care of our fears in the very thorough process they have implemented. Well done Celsius.

Prompt and friendly same-day service. Fixed my broken boiler straight away.

Booked an appointment for very soon after I called. Quick service. No complaints. I would use them again.

Mark was very nice and did an excellent job. I'm very pleased and would happily use Celsius Plumbing again.

Very efficient and courteous

I used the free virtual help service that Celsius has set up to help customers during the COVID 19 situation. It was to fix a small leak with our washing machine u bend.
Mark was brilliant on a video call talking me through how to fix the problem and he was extremely helpful with his advice.
Sebastian was great at setting it all up and I was really impressed he called me afterwards to make sure everything went OK.
It is fantastic to see a company providing a service like this as this difficult time and they should be commended.

Responded to an emergency call at 6am and was on site by 7.30 to rectify the issue. The service was quick, efficient and would definitely use them again for an emergency.

I had a leak in my boiler repaired. The work was done promptly and the repair was fine (so far). However, what people need to be aware of when contracting this company is that they charge 90 pounds even if they are unable to do the repair work when they visit. This is what happened to me. They then quoted me for the full cost of the repair. So effectively you pay 90 pounds to get a quote. That sum does not come off the repair bill. Some people, including the Trusted Trader representative that I communicated with after submitting a complaint, seem to think that is fine. I don't, although I do understand their frustration when people get a quote for work from them and then proceed to contract someone else. They say that this is fair recompense for the time the sometimes spend diagnosing the problem. Maybe, but in my business I spend far more time preparing bids and quotes and sometimes I don't get the contract. As far as I'm concerned that's a normal part of doing business.

Really excellent boiler installation at short notice. Clear communication and considerate working. I would highly recommend Celsius

Leaking pipe in the middle of lock down. Quickly and easily repaired, disinfected everything he touched on the way out. Have used this company several times before, prices are reasonable and work always first class and done by knowledgeable people.

Very considerate and efficient

Boiler service and gas safety certification.
Very professional, a great job at a fair price.
Many thanks Neil!

Excellent work in dofficult times. Well done. Great job. Most certainly I would recommend celcius plumber.

The toilet at my elderly parents' home ceased to work. I called Celsius and an engineer (Mark) was on site around an hour later. He had protective clothes and kept a safe distance (due to the present Coronavirus). He diagnosed, fixed & tested a faulty syphon. All payment was taken over the phone and was very reasonable.
An all round good service.

Keith has came to my house today to service my boiler very professional wearing foot covers and hand gloves. Keith was very pleasant explained why he was there and got on with the job. Excellent customer service and would recommend this company.

I have got the boiler fixed. The first technician didn’t see the problem and I had to call for another appointment. The second technician fixed it quickly and efficiently. I do recommend them.

Excellent service for boiler that stopped working. Good provisions for social distancing, gloves and shoe protection worn, cleaned boiler after servicing.
Very happy with work from engineer.

Very quick a thorough job.

Replacing tap and repairing boiler