In association with East Lothian Council
East Lothian
Trusted Trader

W.H.KAY

review stars review stars review stars review stars review stars
 5.0 out of 5 based on 488 reviews and feedback.
Trusted Trader member since 2017.

W.H.KAY
Spring House, 41 Boggs Holdings
Pencaitland
EH34 5BJ
01875 341348
07712 710 952

Business Information

We are a small family run Joinery & Roofing business established over 45 years, we are based near Pencaitland East Lothian.
Please note that we do not work out with East Lothian. Thanks

Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 488 reviews.
Order by:
review stars review stars review stars review stars review stars   3rd July 2025
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
This traderrepaired the flashing around the solar panes on my roof. They did the work at a time suitable to us, were quick and explained what needed repaired and what they had done to repair it. Very happy with W. H. Kay.
review stars review stars review stars review stars review stars   12th January 2020
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I contacted W H Kay when we experienced water ingress to a first floor dormer window in our 1940s semi detached. David responded quickly and unlike others, checked the roof immediately instead of doing it from the ground. He removed a couple of tiles and discovered the problem, returned to ground level for some supplies and fixed the issue there and then. I then asked him to check some guttering and he completed a really good temporary fix ahead of returning after Xmas to replace two lengths of guttering. I’d asked him to also check a corner joint and rather than charge for another length, he used the removed damaged section to manufacture a replacement corner joint on site. Excellent communication and immediately generated a sense of trust. He’s going into the contact book as my first call in the event of any future repair work on the house!
review stars review stars review stars review stars review stars   29th August 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I had a new loft hatch and ladder fitted including insulation, 3 double glazed window units replaced and shower screen fitted.

I have used this company before and David and Alan are excellent professionals. They are completely reliable, come when they say they will come, undertake the work very effectively, clean up afterwards and nothing is too much bother. They provide an excellent, quality service.

review stars review stars review stars review stars review stars   2nd December 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Highly satisfied with the work carried out on my roof by this company. This was the first instance of use; the team turned up on schedule and worked diligently throughout the day to complete the work required, to a very high standard.

Great flexibility was also shown in that, problems identified during the work, were brought into scope and, rectified as part of the scheduled work. More than happy to recommend this company to other people. First class job done, including the removal of all debris/surplus materials.
review stars review stars review stars review stars review stars   2nd December 2024
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
W.H. Kay renewed a corner of plastic guttering at the front of our house, and also reset and stuck in place a couple of lose roof tiles at the rear of our house - due to wind damage.

We are very happy with these repairs. David and Alan came out to do the work, and we found them to be professional, happy, and easy to work with. This company had done some work for us in the past to a very satisfactory standard, and as a result we had no hesitation in contacting them again to do these most recent repairs. They respond to your e-mails. They admit that they are very busy with work, but they will make time for you, if you are willing to wait a few weeks for the work to be done. Unlike some companies nowadays, they are able/willing to do small repairs/jobs - not just the big jobs. So we would very much recommend them.

from Alison A

review stars review stars review stars review stars review stars   9th January 2026
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We needed some very old doors replaced and some other doors eased to fit. There were also several door closing mechanisms to remove. This is in a very old house where no job is ever simple and all the doors were on a squint. There is no such thing as a right angle here!
The work was planned meticulously and the doors they supplied are excellent quality. They look great, and it has made a huge difference for a really great price. Furthermore, the guys fixed a loose footplate and sorted out a badly damaged door architrave where a lock had been gouged out by a previous occupant some point in the past, without extra charge.
I highly recommend this company and will return to them again when more joinery is required here.
review stars review stars review stars review stars review stars   9th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Replacing mirrored wardrobe doors. Very positive

review stars review stars review stars review stars review stars   15th August 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Alan and David Kay were asked to carry out repairs to an interior wall prior to the refitting of a radiator.
We have used Alan and David on several occasions before and their work is first class and cannot be faulted. They are exceptionally professional and reliable and we would recommend them without hesitation.
review stars review stars review stars review stars review stars   28th January 2023
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
W. H. Kay fitted us with an extra hand rail in our new house
They arrived on time the workmanship was excellent they stuck to the price which happily we accepted they did every possible to keep the area tidy and completely finished they cleaned up and left no mess would not hesitate to use them again and also would be happy to recommend them to any Thank you Job well done
review stars review stars review stars review stars review stars   25th July 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Replacement and securing of fallen cowls.
The Kays come as promptly as possible, are reliable workers and are good communicators.
review stars review stars review stars review stars review stars   14th February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I had some small emergency work carried out on the chimney of my house. Although only minor work was required it was carried out efficiently and professionally with excellent customer care.
On the strength of this work I have booked them to come back and carry out further repair work required to the roofing.
I would have no hesitation in recommending this company to anyone.
review stars review stars review stars review stars review stars   5th April 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We've used David and his team for several years now, always do a great job on our roof and guttering. Totally recommend; they're 100% reliable, trustworthy and great at what they do. Wouldn't go elsewhere!
review stars review stars review stars review stars review stars   25th July 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Having used William .H Kay before we had no hesitation in using them again an excellent job all done and cleared up in a day .
Stripping down numerous drain pipes clearing all gutters .
5 star all round.

review stars review stars review stars review stars review stars   13th October 2023
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Had a roof leak and from start to finish I found W.H KAY builders to be very professional in carrying out the repair , 100% would use and recommend again .
review stars review stars review stars review stars review stars   12th September 2025
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
What more can I say than every five star rating is fully deserved.

review stars review stars review stars review stars review stars   14th December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Our kitchen roof was in a bad state after storm Arwen. A neighbour recommended David so I rang him on the Sunday lunchtime fully expecting to get a voice mail since I recognised demand for roofers would be massive! David answered, discussed the damage and after I mailed photos had sent me a quote by mid afternoon - amazing given the circumstances. Even better was he rang me on the Monday morning to say his first job he'd had to cancel as there was no power so he was on his way. Really efficient and will do their very best to help you out. They came and promptly fixed the broken parts with much better quality materials and did a thorough inspection and fixed any other damaged parts. Definitely keeping this number in my phone book and would recommend to anyone needing roofer/builder.

review stars review stars review stars review stars review stars   23rd March 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Removal of cracked iron downpipe and replacement. Very happy with the work undertaken - before David arrived the area that the pipe was in and surrounding drains was in a poor state. Following the work it's completely transformed. Not only was new case iron pipe installed but existing loose drain covers fixed in place, and loose tap fixed to wall.

Excellent communications and very reliable. I would recommend highly.

review stars review stars review stars review stars review stars   23rd February 2025
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We had some roof damage following Storm Éowyn - some ridge tiles lifted and damaged a number of other tiles as a result.
David came out to see us very quickly afterwards, surveyed the damage and provided photographs. The work was completed quickly and all the debris cleanly removed. We've used William H Kay on a number of previous occasion and have always been impressed by their professionalism and the quality of their work. I'd always recommend them for building work.

review stars review stars review stars review stars review stars   12th February 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
cast iron down pipe replaced, damaged roof tiles replaced, gutters and valleys cleaned. good job done in tricky weather, professional, would recommend and use David again.

review stars review stars review stars review stars review stars   10th April 2024
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Three new windows fitted in one day - all done very efficiently and cleanly. The quality of fit and finish inside and outside around the window frames is excellent - we're very happy with the result. The windows have made a tremendous difference to the warmth of our house too. We'll certainly use WH Kay again for further home improvements and would recommend them.

« 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 »