In association with East Lothian Council
East Lothian
Trusted Trader

W.H.KAY

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 5.0 out of 5 based on 217 reviews and feedback
W.H.KAY
Spring House
Pencaitland
EH34 5BJ
01875 341348
07712 710 952

Business Information

We are a small family run Building, Joinery & Roofing business established over 45 years, we are based near Pencaitland East Lothian.

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Reviews and Feedback

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5.0 out of 5 based on 217 reviews.
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review stars review stars review stars review stars review stars   12th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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General repairs on roof and particularly to counteract water penetration in bedroom. Problem seemed to be solved but we still had some water penetration and Kay’s we’re back within hours to assess the situation and a few days later made time to get to the root of the problem and fix it.
Excellent service.
review stars review stars review stars review stars review stars   9th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Replacing mirrored wardrobe doors. Very positive

review stars review stars review stars review stars review stars   9th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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Very nice job done removing an old and re-building a new cupboard in our bathroom to house water tanks and underfloor heating control gear etc. Quoted promptly for the works, gave an estimated time to do the job and then was able to fit us in quicker when a gap appeared in work schedule. Arrived on time, carried out job to high standard and cleared up really well afterwards. Many thanks.
review stars review stars review stars review stars review stars   16th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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Alan and William restored our faith in tradesmen after a bad experience. They were professional from point of providing the quote to finishing the job. The standard of service and workmanship was second to none. They did exactly what they said they would do and more. Would highly recommend these guys and if we should need any work carried out in the future they will be our first port of call.
review stars review stars review stars review stars review stars   31st May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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We had new patio doors fitted. David was able to provide us with a quote very quickly and also managed to install the doors for us earlier than expected. David and his team were excellent and made a beautiful, neat job. I hope to use him again later in the year for double glazing throughout the house.
review stars review stars review stars review stars review stars   20th May 2019
Value of Products/Services or Work Performed: £986.00
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wall repair

review stars review stars review stars review stars review stars   19th May 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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WH Kay are a local builder in East Lothian. I contacted them for a quote which was carried out quickly & Alan was very helpful & knowledgeable. WH Kay arrived when they said they would, reliable & trustworthy & a very high standard of Finnish. We are delighted with our new flat roof, finishing off inside & working within time & quote. Thank you Alan & team. We wouldn’t hesitate to use you again or recommend to others.
review stars review stars review stars review stars review stars   4th May 2019
Value of Products/Services or Work Performed: £96.00
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Alan and his co-workers re-sealed my shower after a small leak caused water to show through on the ceiling below. Previously, I had arranged a local plumber to complete the work but he failed to show on the date arranged - VERY annoying!
Alan was very dependable, staying in touch by phone/text and coming when he said he would. I found him friendly and courteous, and the job was completed to a high standard.
Although this was a very small job, I still felt like a valued customer and this inspired confidence in Alan and his team.
I would be very happy to use W.H Kay again in the future and can confidently recommend the firm.

review stars review stars review stars review stars review stars   3rd May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Repairs made to roof, house walls and drain pipe.
Excellent job done by Alan and his workers. Came when he said he would. Very pleased with results.
Would definitely use again.
review stars review stars review stars review stars review stars   8th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Thank you to David and his team for the excellent service and professionalism they provided when repairing a recurring problem we were having with the roof on our extension. David identified the problem, explained what the problem was and how it could be resolved - he even sent photographs of this to me. David and his team carried out the work promptly and we have had no problems since with our leaking roof. Thank you so much - I would definitely recommend W H Kay and will use them again in the future as they also provide joinery services along with roof repairs.
review stars review stars review stars review stars review stars   1st April 2019
Value of Products/Services or Work Performed: £1 - £1000
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We had an internal boundary wall repaired in our conservatory (damp issues). Afterwards, they arranged the plastering and this work was also completed to a very high standard.

Communication before, during and after the project either via phone, text or email was excellent.

This is the second lot of work we have used W H Kay for and would use them again with no hesitation.

review stars review stars review stars review stars review stars   31st March 2019
Value of Products/Services or Work Performed: £1,600
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General roof repairs and maintenance (long overdue). Alan and his team/family are a pleasure to do business with. In particular, he communicates his plans, giving plenty of notice of when he anticipates doing the work. He then turns up as promised. He provides clear and frank feedback on the issues/faults identified, and options for their remediation. The team arrive early, work a long day, taking very strict coffee/lunch breaks, and then clear up afterwards. Indeed, they are very tidy workers. I have absolutely no hesitation in recommending them.
review stars review stars review stars review stars review stars   26th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
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new composite front door and 2 cills replaced at rear

Prior to the job was given sound advice and referred elsewhere for other required works.

Mr Kay and his team are friendly and very efficient. More than happy with the quality and value of the works done.
review stars review stars review stars review stars review stars   16th March 2019
Value of Products/Services or Work Performed: £390
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Very impressed with every aspect of our communication and contact with David and his brother. We contacted them as they were local traders in Pencaitland; I like to use local suppliers and traders where possible. We had a number of minor roof repairs to be carried out. David provided a quote and I suggested that as the work was minor, I was happy for him to fit it in between other jobs in the next few weeks - which he agreed to. I received a call about 3 weeks later to say that he could come round the following day and would that be ok? The work was carried out cleanly and quickly. We agreed that gutters could also cleared out - which saved me a job. The job came in on quote, and it was convenient that we were able to make our payment via BACs. Very happy with all aspects of the work and the communication. We would happily recommend to anyone else looking for a reliable local trader.
review stars review stars review stars review stars review stars   14th March 2019
Value of Products/Services or Work Performed: £8,802
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Replacement of 3 upstairs windows and deep windowsills and one set of French doors.
David is extremely friendly and helpful, as are the guys who attended with him to carry out the work. On each visit, from the quote to final installation David arrived exactly when he said he would. The work itself was carried out to an exceptional standard.
Whilst replacement of the upstairs windows was in progress it was noticed that our guttering was leaking, so they also carried out repairs as required.
Prior to leaving, the guys ensured that everything was clean and tidy.
We would definitely use this company again, and wouldnt hesitate to recommend to others.

review stars review stars review stars review stars   28th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Realignment and maintenance of double glazed windows and doors.
review stars review stars review stars review stars review stars   23rd February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Four new timber internal doors and two timber windows replaced.
Excellent work, carried out to a very high standard. We found the workers to be friendly, professional, flexible and trustworthy. We would highly recommend them and will definitely use them again.
review stars review stars review stars review stars review stars   22nd February 2019
Value of Products/Services or Work Performed: £2,238
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The work included repairs and fitting new panels to a Victorian front door, fitting new door furniture, fitting new vestibule door, fitting new etched glass to 2 fanlights and vestibule door, building cupboards and panelling the vestibule, applying mastic seal to front door & hanging a very large mirror.
Alan Kay was reliable as ever and his work of high quality. I have no hesitation in recommending him.

review stars review stars review stars review stars review stars   16th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Mr Kay provided excellent advice regarding maintenance of my roof and the repair work carried out was completed to a high standard. Would most certainly recommend.
review stars review stars review stars review stars review stars   14th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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I had some small emergency work carried out on the chimney of my house. Although only minor work was required it was carried out efficiently and professionally with excellent customer care.
On the strength of this work I have booked them to come back and carry out further repair work required to the roofing.
I would have no hesitation in recommending this company to anyone.
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