In association with East Lothian Council
East Lothian
Trusted Trader

W.H.KAY

review stars review stars review stars review stars review stars
 5.0 out of 5 based on 345 reviews and feedback
Trusted Trader since 2017

W.H.KAY
Spring House
Pencaitland
EH34 5BJ
01875 341348
07712 710 952

Business Information

We are a small family run Building, Joinery & Roofing business established over 45 years, we are based near Pencaitland East Lothian.

Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 345 reviews.
Order by:
review stars review stars review stars review stars review stars   9th January 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Storm Arwen caused damage to our property including displaced and damaged slates and guttering.

With concerns about safety and with water getting into our property we were so relieved after spending days trying to get someone to carry out a repair (due to demand at this time) when David and Alan stepped in.

Despite being extremely busy and having the extra hassle of getting scaffolding and permit for this in place they kept us updated, came at agreed times and worked very hard for 2 full days to complete the repairs. We feel the work was carried out to a high standard.

We would definitely use WHKay again and recommend to others.
review stars review stars review stars review stars review stars   29th December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
The work involved replacing about a dozen ridge tiles on both my roof and garage. The work was first class in every respect and Davy and his brother are obviously very good tradesmen.
review stars review stars review stars review stars review stars   29th December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Minor storm repair to tiles and slates. Good communication, careful and unhurried work.
review stars review stars review stars review stars review stars   20th December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Mr Kay arrived at exactly the time specified and did an excellent job in repairing our roof. We would recommend them without hesitation.

review stars review stars review stars review stars review stars   17th December 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Cracks and holes in the lead flashings were sealed and repaired. Coping stones were recemented. Broken slates were replaced. Leaking cast iron gutters were stripped, cleaned resecured and sealed. All gutters were cleared.
I was recommended Mr Kay by a neighbour. The service provided was second to none. They remained at my property until all the work was completed. I will be approaching Mr Kay for any and all future roofing maintenance and would thoroughly recommend him to anybody.
review stars review stars review stars review stars review stars   14th December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We had damage to our roof caused by Storm Arwen. After being let down by our insurance company I tried to find roofers to fix the damage. We left messages with various firms who never returned our calls and a company who said they would look at the damage but never turned up. I found W H Kay on the Trusted Trader website. David spoke to us about the damage, gave us a quote for the work and fixed the damage within a week. The work included removing and replacing a damaged ridge cap and reinforcing clips. He returned our phone calls and emails and turned up when he said he would. We are very pleased with the work and would definitely recommend him.
review stars review stars review stars review stars review stars   14th December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Following storm Arwen in November 2021, we suffered damage to the pantiles on our roof. In several places, tiles had been displaced and broken and there were gaps allowing ingress of rain.
At very short notice considering the widespread damage in the area, David and Alan Kay arranged to come and check the roof and repair where possible.
This they did and spent several hours up ladders removing broken tiles and replacing those with salvaged tiles.
We have now used the company over many years for various tasks and have found them to be excellent workers and would have no hesitation in recommending them.
review stars review stars review stars review stars review stars   14th December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Our kitchen roof was in a bad state after storm Arwen. A neighbour recommended David so I rang him on the Sunday lunchtime fully expecting to get a voice mail since I recognised demand for roofers would be massive! David answered, discussed the damage and after I mailed photos had sent me a quote by mid afternoon - amazing given the circumstances. Even better was he rang me on the Monday morning to say his first job he'd had to cancel as there was no power so he was on his way. Really efficient and will do their very best to help you out. They came and promptly fixed the broken parts with much better quality materials and did a thorough inspection and fixed any other damaged parts. Definitely keeping this number in my phone book and would recommend to anyone needing roofer/builder.

review stars review stars review stars review stars review stars   6th December 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Making good and fixing a substantial leak underneath the shower unit. Fixing various other issues in the bathroom (all due to bad workmanship from another company)

Replacing our sitting-room ceiling and sorting out electrical work.

They helped us out when companies would not, giving us a realistic time frame for the work and has essentially gone above and beyond to sort out what was required.

Superb work carried out by Mr Kay and his company. Good professional attitude with good clean work carried out with the minimum of fuss form all involved.

We cannot recommend them enough and we would certainly use them again should we need to.
review stars review stars review stars review stars review stars   2nd December 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Highly satisfied with the work carried out on my roof by this company. This was the first instance of use; the team turned up on schedule and worked diligently throughout the day to complete the work required, to a very high standard.

Great flexibility was also shown in that, problems identified during the work, were brought into scope and, rectified as part of the scheduled work. More than happy to recommend this company to other people. First class job done, including the removal of all debris/surplus materials.
review stars review stars review stars review stars review stars   1st December 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Remove and replace rotten lintel. Strip back portion of roof to repair gully. Clear gutters, check over house roof and make a small repair.

The work had been booked in earlier this year. David kept in touch about timescales for them coming to do the work. They arrived when they said they would and carried out the work to a high standard. The work area was cleared of all debris. Friendly professional service. I highly recommend them.
review stars review stars review stars review stars   1st December 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars
Review Comments
Our pantile roof was overhauled and repaired as required. Some additional work arose on investigation and they were happy to attend to that while on the job. They did a good job and were careful with the building (newly decorated). Some tiles were replaced or cut, gutters cleaned, fascia board repaired and colour matched pointing applied as necessary. They were recommended to us by friends and we have similarly recommended them to others.
review stars review stars review stars review stars review stars   26th November 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
All work caried out as expected, job left very clean and tidy. Company easy to contact and deal with, they discussed what was to be done and were always ready to change anything or to look at alternatives.

review stars review stars review stars review stars review stars   8th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Remove broken guttering from Conservatory and replace with new to match existing. In addition, grind out old cement on front roof, repoint with colour mixed waterproof material.
Remove all rubbish.

We have used the boys before and would do so again. We find them to be wholly reliable, very professional and extremely thorough. They are a pleasure to deal with and would highly recommend them.
review stars review stars review stars review stars review stars   8th October 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
WE approached W. H. Kay at a time when they were being asked to do a lot of work and so could not carry out our job until spring 2022. However, they said if it was possible they would come before that. This is what they did. It was timely because shortly afterwards there was a spate of very wet weather.
The job involved accessing a roof and replacing broken pantiles and related repairs.
We are very pleased with their work.
review stars review stars review stars review stars review stars   6th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We have had several jobs performed by W H Kay, mainly roof repairs. Work has been good, on time and reasonably priced. In particular they have an excellent customer-friendly approach which provides the much needed assurance that is so important throughout the job from initial contact to invoicing. This particular job was the fitting of an electronic garage door. The work was performed by a third party, facilitated by W H Kay, who shared their attributes and did an excellent job..
review stars review stars review stars review stars review stars   6th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
David and Alan arrived on time, lovely guys just got on with their work for the 2 days they were here.

I have had all broken and cracked slates replaced also the rhone right round the house new bolts where necessary, excellent service from W H Kay would recommend.
review stars review stars review stars review stars review stars   5th October 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Yearly roof inspection and repairs where needed.

David always does a fantastic job. Very trustworthy , friendly and professional company - I am always happy to recommend them. Excellent!
review stars review stars review stars review stars review stars   2nd October 2021
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Roof maintenance- very happy with work done, extremely tidy, came when arranged and accommodated an extra job.
review stars review stars review stars review stars review stars   20th September 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I cannot rate the boys high enough, it makes a change to meet someone who excels at what they do.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 »