In association with East Lothian Council
East Lothian
Trusted Trader

W.H.KAY

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 5.0 out of 5 based on 222 reviews and feedback
W.H.KAY
Spring House
Pencaitland
EH34 5BJ
01875 341348
07712 710 952

Business Information

We are a small family run Building, Joinery & Roofing business established over 45 years, we are based near Pencaitland East Lothian.

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Reviews and Feedback

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5.0 out of 5 based on 222 reviews.
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review stars review stars review stars review stars review stars   14th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service
review stars review stars review stars review stars review stars   10th September 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Steading refurbishment. replace rotten window with new. Cut out rotten wood on 4 doors, replace and treat with preservative. What was falling to pieces is now good for several years. They quickly assessed what was required, kept us informed of the lead time before start and competed the work in the estimated time & price.
I would recommend W. H. Kay
review stars review stars review stars review stars review stars   9th September 2019
Value of Products/Services or Work Performed: £1 - £1000
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David and his team were recommended to me and I am very happy with the service. David came round immediately when I phoned and fixed two bad leaks. He then came back and did some remedial work so that I shouldn't have any more problems in the future. I was very impressed with his prompt help and the price was very reasonable.

I would recommend the company to anyone.

Thanks!
review stars review stars review stars review stars review stars   24th August 2019
Value of Products/Services or Work Performed: £1 - £1000
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We had a blocked down-pipe on a double-height building. The blockage caused cascades of water on to the walls during heavy rainfall.
Mr Kay attended despite having a heavy workload and worked hard to clear the blockage but was unable to do so on the first visit. He returned within days and spent a considerable time on the job which eventually required the removal and replacement of some cast-iron piping.
I would have no hesitation in recommending the firm of W H Kay.
review stars review stars review stars review stars review stars   16th August 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Alan and David have now done three pieces of work for us. The latest was the removal of an old garage which had an asbestos roof. Alan arranged all the necessary with the third party contractors who were removing the roof. As always he was great at communicating with us too, ensuring that we knew exactly what was happening, when and what was needed. Alan and David took the block work down and as always left the site spotless. This pair have an eye for detail, they are great craftsmen and totally trustworthy and reliable.
review stars review stars review stars review stars review stars   12th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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General repairs on roof and particularly to counteract water penetration in bedroom. Problem seemed to be solved but we still had some water penetration and Kay’s we’re back within hours to assess the situation and a few days later made time to get to the root of the problem and fix it.
Excellent service.
review stars review stars review stars review stars review stars   9th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Replacing mirrored wardrobe doors. Very positive

review stars review stars review stars review stars review stars   9th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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Very nice job done removing an old and re-building a new cupboard in our bathroom to house water tanks and underfloor heating control gear etc. Quoted promptly for the works, gave an estimated time to do the job and then was able to fit us in quicker when a gap appeared in work schedule. Arrived on time, carried out job to high standard and cleared up really well afterwards. Many thanks.
review stars review stars review stars review stars review stars   16th June 2019
Value of Products/Services or Work Performed: £1 - £1000
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Alan and William restored our faith in tradesmen after a bad experience. They were professional from point of providing the quote to finishing the job. The standard of service and workmanship was second to none. They did exactly what they said they would do and more. Would highly recommend these guys and if we should need any work carried out in the future they will be our first port of call.
review stars review stars review stars review stars review stars   31st May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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We had new patio doors fitted. David was able to provide us with a quote very quickly and also managed to install the doors for us earlier than expected. David and his team were excellent and made a beautiful, neat job. I hope to use him again later in the year for double glazing throughout the house.
review stars review stars review stars review stars review stars   20th May 2019
Value of Products/Services or Work Performed: £986.00
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wall repair

review stars review stars review stars review stars review stars   19th May 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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WH Kay are a local builder in East Lothian. I contacted them for a quote which was carried out quickly & Alan was very helpful & knowledgeable. WH Kay arrived when they said they would, reliable & trustworthy & a very high standard of Finnish. We are delighted with our new flat roof, finishing off inside & working within time & quote. Thank you Alan & team. We wouldn’t hesitate to use you again or recommend to others.
review stars review stars review stars review stars review stars   4th May 2019
Value of Products/Services or Work Performed: £96.00
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Alan and his co-workers re-sealed my shower after a small leak caused water to show through on the ceiling below. Previously, I had arranged a local plumber to complete the work but he failed to show on the date arranged - VERY annoying!
Alan was very dependable, staying in touch by phone/text and coming when he said he would. I found him friendly and courteous, and the job was completed to a high standard.
Although this was a very small job, I still felt like a valued customer and this inspired confidence in Alan and his team.
I would be very happy to use W.H Kay again in the future and can confidently recommend the firm.

review stars review stars review stars review stars review stars   3rd May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Repairs made to roof, house walls and drain pipe.
Excellent job done by Alan and his workers. Came when he said he would. Very pleased with results.
Would definitely use again.
review stars review stars review stars review stars review stars   8th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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Thank you to David and his team for the excellent service and professionalism they provided when repairing a recurring problem we were having with the roof on our extension. David identified the problem, explained what the problem was and how it could be resolved - he even sent photographs of this to me. David and his team carried out the work promptly and we have had no problems since with our leaking roof. Thank you so much - I would definitely recommend W H Kay and will use them again in the future as they also provide joinery services along with roof repairs.
review stars review stars review stars review stars review stars   1st April 2019
Value of Products/Services or Work Performed: £1 - £1000
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We had an internal boundary wall repaired in our conservatory (damp issues). Afterwards, they arranged the plastering and this work was also completed to a very high standard.

Communication before, during and after the project either via phone, text or email was excellent.

This is the second lot of work we have used W H Kay for and would use them again with no hesitation.

review stars review stars review stars review stars review stars   31st March 2019
Value of Products/Services or Work Performed: £1,600
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General roof repairs and maintenance (long overdue). Alan and his team/family are a pleasure to do business with. In particular, he communicates his plans, giving plenty of notice of when he anticipates doing the work. He then turns up as promised. He provides clear and frank feedback on the issues/faults identified, and options for their remediation. The team arrive early, work a long day, taking very strict coffee/lunch breaks, and then clear up afterwards. Indeed, they are very tidy workers. I have absolutely no hesitation in recommending them.
review stars review stars review stars review stars review stars   26th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
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new composite front door and 2 cills replaced at rear

Prior to the job was given sound advice and referred elsewhere for other required works.

Mr Kay and his team are friendly and very efficient. More than happy with the quality and value of the works done.
review stars review stars review stars review stars review stars   16th March 2019
Value of Products/Services or Work Performed: £390
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Very impressed with every aspect of our communication and contact with David and his brother. We contacted them as they were local traders in Pencaitland; I like to use local suppliers and traders where possible. We had a number of minor roof repairs to be carried out. David provided a quote and I suggested that as the work was minor, I was happy for him to fit it in between other jobs in the next few weeks - which he agreed to. I received a call about 3 weeks later to say that he could come round the following day and would that be ok? The work was carried out cleanly and quickly. We agreed that gutters could also cleared out - which saved me a job. The job came in on quote, and it was convenient that we were able to make our payment via BACs. Very happy with all aspects of the work and the communication. We would happily recommend to anyone else looking for a reliable local trader.
review stars review stars review stars review stars review stars   14th March 2019
Value of Products/Services or Work Performed: £8,802
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Replacement of 3 upstairs windows and deep windowsills and one set of French doors.
David is extremely friendly and helpful, as are the guys who attended with him to carry out the work. On each visit, from the quote to final installation David arrived exactly when he said he would. The work itself was carried out to an exceptional standard.
Whilst replacement of the upstairs windows was in progress it was noticed that our guttering was leaking, so they also carried out repairs as required.
Prior to leaving, the guys ensured that everything was clean and tidy.
We would definitely use this company again, and wouldnt hesitate to recommend to others.

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