In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Contract Heating Ltd

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 4.9 out of 5 based on 240 reviews and feedback
Trusted Trader since 2016

Contract Heating Ltd
2B Bankhead Crossway South, Sighthill
Edinburgh
EH11 4EX
0131 458 3377

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Business Information

Contract Heating have a proven track record that spans more than 20 years. In that time we have continued to provide landlords and tenants with a first class boiler repair and installation service.

We are Gas Safe Registered and our gas engineers are supported by a highly trained team of people based at our office in Edinburgh, the office staff ensure our customers jobs are managed and completed with the minimum of disruption to the customer.

We provide a range of services to landlords, property managers and private clients. The services we provide include:
PAT & Electrical Testing, Gas Safety Checks, Legionella Risk Assessment, Domestic Water System Periodic Inspection, Fire Alarm Maintenance, EICR, Fire Risk Assessment, Service Contracts, EPC's, boiler repair and installation, Gas Engineer Training, Landlord Gas Awareness Training.

Contract Heating are third party certified for each type of work we carry out. This ensures high standards as we are audited by each certification body - Gas Safe Register, NICEIC, BAFE and The Legionella Control Association. This means that you are in safe hands with us and can easily verify our competency.

When you call Contract Heating you can rest assured that you’re dealing with a company built on a solid reputation.

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Reviews and Feedback

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4.9 out of 5 based on 240 reviews.
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review stars review stars review stars review stars review stars   15th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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My annual boiler service was carried out this morning, quickly and efficiently by a polite and tidy engineer, I have been a customer for many, many years and always find the service exemplary.
review stars review stars review stars review stars review stars   27th June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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First heard of Contract Heating in 2008 and used them until I moved away in 2020. They are reliable, skilful and courteous. Their prices are always fair and the work is first class. They conserved my ageing Worcester boiler in an older property and upgraded the heating system making it more sensitive and responsive. Their one-off non-contractual charging system for annual services makes them very competitive.

review stars review stars review stars review stars review stars   24th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Torquil, Leanne, Patrick and the rest of the team have provided an excellent service.
review stars review stars review stars review stars review stars   22nd June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement boiler install, removal of old boiler.
Friendly, efficient and hard working, with their emphasis on getting hot water restored by end of the first day - achieved to our great relief !

Neat install, with directions given on how to use boiler and control from app on my phone.

Very happy with the results.

I have used Contract Heating for some years for boiler maintenance and have always found them to be quick, friendly and efficient.
They may not be the cheapest around but "you gets what you pays for" – and they are worth it !
review stars review stars review stars review stars review stars   10th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Brian attended my flat today and carried out a service of my gas boiler. He arrived on time and was very efficient, checking the gas main and testing all the radiators after the boiler had been serviced. I would thoroughly recommend Contract Heating.
review stars review stars review stars review stars review stars   8th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Leak at boiler hot water pipe.
From phone call booking to repair being carried was completely hassle free. Excellent service. Eric, the engineer, was efficient, polite and a pleasure to have in my home.

review stars review stars review stars review stars review stars   18th May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Safety check and service for an aging boiler and central heating system. Gas safety checks for a six burner industrial cooker/oven. Excellent service in every respect, signed up for annual visit. Highly recommend this company.
review stars review stars review stars review stars review stars   16th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I have been using Contract Heating for many years for the provision and servicing of my gas boilers. They have always been highly efficient, extremely helpful and very friendly when dealing with my requirements. Recently, I had a new Ariston boiler installed. It was done in a day by Rob and Mark and was followed up, at my request, by two visits from Craig who adjusted and explained its settings and operation to its somewhat confused new owner!! The ladies in the office have also been extremely pleasant and helpful when I have called. Thank you very much.
review stars review stars review stars review stars review stars   14th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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We have used Contract Heating Ltd to service our boiler in our house for the last 3-4 years. We are now remodelling our kitchen and we employed Contract Heating to renew our boiler and adjust the pipework to relocate the new boiler in a new position in the kitchen along with a new radiator . They undertook all the works in a very professional manner. The installation team for our new boiler was led by Rob Hamilton, and he had Mark and Austin working with him. They were all polite, Covid respectful and their standard of work was excellent. They were in our house for 3 days and always kept their work area clean and tidy. Every day they cleaned up after them and turned up every day at the time they said they would. I have had a similar positive experience during the three years of servicing our old boiler. I have got to know a few of the Contract Heating engineers over the last few years and it is always to good to hear reports from them about the high regard they have for Contract Heating as a company. I would recommend Contract Heating unreservedly.
review stars review stars review stars review stars review stars   4th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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We have used Contract Heating for safety certification in 4 rental properties we own for over 10 years. The service they have provided is above exemplary. The staff are knowledgeable and extremely helpful. The service is delivered with utmost efficiency. I cannot fault them and highly recommend Contract Heating.
review stars review stars   16th April 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Short version - If you are a small scale private landlord (I have <10 flats) you are not the kind of customer ContractHeating want or will look after these days.

Longer version - I used their landlord services for about 10 years and they used to be fine but I have got more and more unhappy with their service as they have grown. Boiler service contracts - as soon as you have one year where it costs them more than your annual premium they do not renew. DD debits continued to be taken even when service contract cancelled BY THEM. Their quotes for new boilers are not competitive in my experience. I did have them replace one and it was a nightmare with them having to come back several times because of issues with the flue siting, eventually resulting in me having to have the boiler relocated. Recent electrical fault is final straw, fault not even identified and unnecessary, unrelated work was done and then quoted another day's investigative work being required which could not be scheduled by them for approx 2 weeks, meantime tenants with no power. Another electrical firm identified the problem in 5 minutes and fixed it in about 30 mins on a same day call out. ContractHeating also wanted to charge me for an EICR which reported a fail due to the fault I called them out for and they did not fix! When I complained ContractHeating boss Pat said he was happy with his guy's work, but they would not charge me for that visit. Then when the next routine safety check came up on another flat a few weeks later he asked did I still want to work with them. I said OK, because I had not looked at alternatives - this stuff is just a chore. Then he came back and said well they would rather not continue our relationship. Why didn't he just say that in the first place? So agreed that will I take my business elsewhere, and having looked at alternatives there are certainly several that offer better value for money on the face of it, and the recent service standards from ContractHeating can't be hard to beat.

Moderator Response
Business Response: This complaint has come about following a disagreement relating to electrical work that included an EICR which we carried out for the customer. The EICR had recommended improvement as the plastic consumer unit was installed on the only escape route from the property and it had a crack in the outer casing which is to be classified as potentially dangerous.
I provided evidence from an external source to support the classification that we had used but the other contractor’s opinion (“since nothing is exposed and the crack is not such that the cover is likely to fall off/fall apart, he doesn't see it as a significant risk, especially if a bit of glue or tape was applied.”) was considered to be more relevant than ours, and therefore we were not to be paid for the EICR we had carried out. I felt the criticism we received relating to this work had been unjustified and that our advice had been unfairly ignored in preference of that given by another contractor. Unable to reach agreement on this I made no charge for the work we had carried out.
The customer did want us to proceed with other work but not EICRs and indicated this was because we had not done a good job. There are jobs that do go wrong and there are times when we make refunds and rectify mistakes, but it is difficult to move forward with a working relationship when you are receiving criticism and cannot agree that what you have done was incorrect. I explained this to the customer and he asked us to close his existing service contracts and refund in full unless works had been carried out. Although this would not be the usual terms for cancellation we did this in order to bring things to a close as amicably as possible.
In summary, this customer has been a customer of ours for 10 years and it is not a good outcome for us that the relationship has come to an end in this way. We have tried to do this as amicably as possible all in the hope that we could move on without any further ill feeling. Unfortunately this review would suggest that we were unable to achieve that and I can now only hope that on reading this response the customer will consider this from our perspective, and at some point accept that as a contractor the position we were placed in was not conducive to a good working relationship moving forward.
review stars review stars review stars review stars review stars   12th April 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Removal of old gas central heating boiler and installation of a new one. The people working with this company were all very professional, communicative and helpful. This includes the staff answering the telephone, the engineers and the joiner. They turned-up when they said they would, kept me informed about progress and next steps, and they were careful about tidiness. The initial cost estimate provided was based on a thorough on-site survey and conversation. The final cost was just below the estimate. In summary, very professional and very reliable.
review stars review stars review stars review stars review stars   5th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Required repair to boiler . All done extremely efficiently from initial call , with prompt visit to undertake the repair. The engineer was very pleasant and mindful of the covid restrictions. Boiler up and running within the hour. Very impressed with service throughout .
review stars review stars review stars review stars review stars   29th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Boiler replacement went really well, with minimum disruption, guys onsite Rob and Mark were fantastic, were really good with my dog, all steps were explained before, during and after, clear instructions received on how to operate the new boiler/cube/app. Communication from back office/customer service was prompt, super helpful and friendly, I am really glad to be their customer. Many thanks to you all.

review stars review stars review stars review stars review stars   22nd March 2021
Value of Products/Services or Work Performed: £1 - £1000
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I have been using Contract Heating for years for a number of repairs, and for a very good reason – trust. They are really helpful, turn up when then say they will and pretty decent on cost too, plus all the staff are really nice folk. Really slick operation, good work!
review stars review stars review stars review stars review stars   19th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I have used Contract Heating in my own home and in a church manse for several years and have always had excellent service. At Christmas 2020 the manse heating boiler came to the end of its life. Despite the obvious difficulties of timing and weather (external boiler room) a new boiler was fitted within a day and heating to the manse restored. A further visit was scheduled to install new controls and flush the system which also went well. I was completely satisfied with the care and attention given by the Design Engineer Craig Hunter and the two Installation Engineers, Alan and Dean. Covid procedures were properly applied and the manse family have expressed their appreciation of the respectful way in which work within every room of the manse was carried out. I can recommend Contract Heating without hesitation.
review stars review stars review stars review stars review stars   16th March 2021
Value of Products/Services or Work Performed: £1 - £1000
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Thank you for your amazing services. Colin is an amazing and efficient contractor, prompt and professional, knowledgeable and very organized in his services.
review stars review stars review stars review stars review stars   10th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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The engineer (Alan Reid) was very informative and considerate within my home. He replaced my boiler very neatly and all within 1 day. From the initial inspection to tidy up I felt very confident of the works being done.
review stars review stars review stars review stars review stars   7th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Central heating boiler broke down , British Gas (in spite of expensive
contract) and local Heroes unable to help. Contract heating engineer
defined problem in 24 hours . within 4 days new boiler and three new radiators installed without mess or fuss . Very helpful engineer and assistant (Rob Hamilton and Mark Harrigan ) explained controls and for me it could not have been easier . Full marks. Thank you.

review stars review stars review stars review stars review stars   1st March 2021
Value of Products/Services or Work Performed: £1 - £1000
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The team at Contract Heating are very efficient, reminding me annually of my certificates required, patiently trying the tenant several times and completing the job with a reasonable bill.
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