Contract Heating Ltd.

We have used Contract Heating Ltd to service our boiler in our house for the last 3-4 years. We are now remodelling our kitchen and we employed Contract Heating to renew our boiler and adjust the pipework to relocate the new boiler in a new position in the kitchen along with a new radiator . They undertook all the works in a very professional manner. The installation team for our new boiler was led by Rob Hamilton, and he had Mark and Austin working with him. They were all polite, Covid respectful and their standard of work was excellent. They were in our house for 3 days and always kept their work area clean and tidy. Every day they cleaned up after them and turned up every day at the time they said they would. I have had a similar positive experience during the three years of servicing our old boiler. I have got to know a few of the Contract Heating engineers over the last few years and it is always to good to hear reports from them about the high regard they have for Contract Heating as a company. I would recommend Contract Heating unreservedly.

We have used Contract Heating for safety certification in 4 rental properties we own for over 10 years. The service they have provided is above exemplary. The staff are knowledgeable and extremely helpful. The service is delivered with utmost efficiency. I cannot fault them and highly recommend Contract Heating.

Short version - If you are a small scale private landlord (I have <10 flats) you are not the kind of customer ContractHeating want or will look after these days.

Longer version - I used their landlord services for about 10 years and they used to be fine but I have got more and more unhappy with their service as they have grown. Boiler service contracts - as soon as you have one year where it costs them more than your annual premium they do not renew. DD debits continued to be taken even when service contract cancelled BY THEM. Their quotes for new boilers are not competitive in my experience. I did have them replace one and it was a nightmare with them having to come back several times because of issues with the flue siting, eventually resulting in me having to have the boiler relocated. Recent electrical fault is final straw, fault not even identified and unnecessary, unrelated work was done and then quoted another day's investigative work being required which could not be scheduled by them for approx 2 weeks, meantime tenants with no power. Another electrical firm identified the problem in 5 minutes and fixed it in about 30 mins on a same day call out. ContractHeating also wanted to charge me for an EICR which reported a fail due to the fault I called them out for and they did not fix! When I complained ContractHeating boss Pat said he was happy with his guy's work, but they would not charge me for that visit. Then when the next routine safety check came up on another flat a few weeks later he asked did I still want to work with them. I said OK, because I had not looked at alternatives - this stuff is just a chore. Then he came back and said well they would rather not continue our relationship. Why didn't he just say that in the first place? So agreed that will I take my business elsewhere, and having looked at alternatives there are certainly several that offer better value for money on the face of it, and the recent service standards from ContractHeating can't be hard to beat.

Removal of old gas central heating boiler and installation of a new one. The people working with this company were all very professional, communicative and helpful. This includes the staff answering the telephone, the engineers and the joiner. They turned-up when they said they would, kept me informed about progress and next steps, and they were careful about tidiness. The initial cost estimate provided was based on a thorough on-site survey and conversation. The final cost was just below the estimate. In summary, very professional and very reliable.

Required repair to boiler . All done extremely efficiently from initial call , with prompt visit to undertake the repair. The engineer was very pleasant and mindful of the covid restrictions. Boiler up and running within the hour. Very impressed with service throughout .

Boiler replacement went really well, with minimum disruption, guys onsite Rob and Mark were fantastic, were really good with my dog, all steps were explained before, during and after, clear instructions received on how to operate the new boiler/cube/app. Communication from back office/customer service was prompt, super helpful and friendly, I am really glad to be their customer. Many thanks to you all.

I have been using Contract Heating for years for a number of repairs, and for a very good reason – trust. They are really helpful, turn up when then say they will and pretty decent on cost too, plus all the staff are really nice folk. Really slick operation, good work!

I have used Contract Heating in my own home and in a church manse for several years and have always had excellent service. At Christmas 2020 the manse heating boiler came to the end of its life. Despite the obvious difficulties of timing and weather (external boiler room) a new boiler was fitted within a day and heating to the manse restored. A further visit was scheduled to install new controls and flush the system which also went well. I was completely satisfied with the care and attention given by the Design Engineer Craig Hunter and the two Installation Engineers, Alan and Dean. Covid procedures were properly applied and the manse family have expressed their appreciation of the respectful way in which work within every room of the manse was carried out. I can recommend Contract Heating without hesitation.

Thank you for your amazing services. Colin is an amazing and efficient contractor, prompt and professional, knowledgeable and very organized in his services.

The engineer (Alan Reid) was very informative and considerate within my home. He replaced my boiler very neatly and all within 1 day. From the initial inspection to tidy up I felt very confident of the works being done.

Central heating boiler broke down , British Gas (in spite of expensive
contract) and local Heroes unable to help. Contract heating engineer
defined problem in 24 hours . within 4 days new boiler and three new radiators installed without mess or fuss . Very helpful engineer and assistant (Rob Hamilton and Mark Harrigan ) explained controls and for me it could not have been easier . Full marks. Thank you.

The team at Contract Heating are very efficient, reminding me annually of my certificates required, patiently trying the tenant several times and completing the job with a reasonable bill.

Alan Reid and Dean were brilliant and very professional at all times. The new boiler was up and running in no time and Alan and Dean even cleaned up, moved all of our furniture back for us and even set our timers back on the new boiler. Great job- thanks!

Boiler was not working and Contract Heating sent out a lovely guy called Graham who replaced the part and had us all up and running again in 20minutes. Thanks again Graham!

Rob Hamilton and Austen from Contract Heating completed a Combi Boiler installation and conversion. From start to finish the work and the results were professional, prompt, and above best expectations. They even left us with heating and hot water after Day-1 before continuing the next day. They arrived on time, left everywhere clean and tidy, and removed all surplus packing and materials. They're good guys too. The new boiler and piping work looks great. Not a single gripe, hence a score of 5. Thanks guys!

Had a boiler replaced by Craig and Lewis, they were very considerate of COVID and wore masks the whole day. Were both really pleasant and I’d be more than happy to use their services again.

I have used Contract Heating Ltd since 2014 using the company to carry out annual PAT testing, boiler repairs, installation of hot water tank & most recently EICR testing.
On every occasion I have found the staff to be most helpful & their engineers to be friendly carrying out the works efficiently & to a high standard.
I would have no hesitation in recommending this company based on my dealings with them over the years.

Had an issue with boiler. Contacted contract heating who I have used for many years. Initial contact with office was excellent and then passed to engineer who was able to provide the information I needed.

We had annual safety checks and services on our gas appliances done. The service was great - the engineer turned up when they said, and was very thorough and tidy. Delighted and will use again.

Annual Boiler Service
I had forgotten all about the annual boiler service until Contract Heating sent a friendly email reminder, I booked an appointment and Graham arrived a couple of days later at a time to suit me. The staff in the office whether you speak to them by phone or email are extremely friendly and helpful - the engineers who attend are always very polite, smartly dressed, friendly, professional and efficient, they tidy up as they go and leave the house in the same condition as when they arrive. You can also track your engineer to get an indication of arrival time. I would highly recommend Contract Heating.