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Edinburgh
Trusted Trader

BR Domestic Appliance Specialist

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 5.0 out of 5 based on 429 reviews and feedback.
Trusted Trader member since 2018.

BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 429 reviews.
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review stars review stars review stars review stars review stars   17th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Billy very kindly arranged to see us urgently to fix our LG washing machine. Fantastic service. Took the time to assess the machine properly and ensured the machine was in full working order before leaving. Will definitely be calling on Billy again for any appliance needs. Cannot recommend highly enough.
review stars review stars review stars review stars review stars   6th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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emailed for quote for double oven element. emailed back promptly.

Arranged visit for very next day. Billy gave us quote there and then also had the part needed. Job done very efficient,would recommend to anyone.

Will be our first choice again if needed.
review stars review stars review stars review stars review stars   5th August 2022
Value of Products/Services or Work Performed: £1 - £1000
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I got in touch about a fault with my washing machine. I was told on the phone about the pricing and the work was carried out the next day.
I even called after about something I wasn't sure on and was given great advice.
Would recommend for sure!

review stars review stars review stars review stars review stars   28th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Highly highly recommend William Rutherford. Excellent service and professional manner helping advise on the disconnecting and reconnecting a new washing machine for my elderly Mum. He was also so reliable in terms of timings and a lovely manner. Fully trustworthy and professional. Many thanks Billy - will definitely be back in touch in the future.
review stars review stars review stars review stars review stars   19th March 2025
Value of Products/Services or Work Performed: £1 - £1000
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Our oven heating element packed in and Billy was recommended by an electrician. He was on our premises within 90 mins and returned with the part later in the morning. We were back up and running by lunch time. Excellent service and personable character. Highly recommended.

review stars review stars review stars review stars review stars   8th August 2019
Value of Products/Services or Work Performed: £0
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Have fridge freezer (eleven years old), temperatures much too low and green on light flashing, in hot weather.
Found BR's number in Edinburgh Trusted Traders and phoned.
Received very good, helpful advice which appears to have worked.
Very grateful for this and would use again.

review stars review stars review stars review stars review stars   17th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Washing machine door lock mechanism replaced.

A friend recommended Billy to me, and when I spoke to him just after lunch he said he would pop out in the afternoon to see me. He was absolutely true to his word and arrived promptly and fixed the washing machine door lock in no time. All in all, from first call to repair was just under two hours, and all for a very reasonable price.

I am very pleased and impressed with the speed and quality of the service and would definitely recommend Billy.
review stars review stars review stars review stars review stars   6th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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Billy replaced a faulty grill element on our range cooker. Excellent service and would fully recommend.
review stars review stars review stars review stars review stars   27th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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Our dishwasher was broken and Billy came out very quickly to repair it. He is friendly and incredibly knowledgeable I wouldn't hesitate to recommend him.
review stars review stars review stars review stars review stars   12th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy came out to fix my dishwasher the same day as I called him. He explained costs and charges before coming out so I knew what to expect. He came at exactly the time he said he would which meant no hanging around or follow up calls.
He managed to fix the problem really quickly and explained simply what caused the problem.
I was so happy with the work I have him coming back to fix my oven.
Very polite, knowledgeable and professional.
Thanks Billy
review stars review stars review stars review stars review stars   29th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Bill came out on the same day I called him and had my oven fixed within half an hour. He also made sure to keep to the guidelines for social distancing. He was professional, efficient, and I'm happy with the job and the price.
review stars review stars review stars review stars review stars   24th October 2022
Value of Products/Services or Work Performed: £1 - £1000
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Did a good job fixing my washing machine, it broke again after he left and he came right back at no extra cost. Again the machine seemed to be working, he said if it broke again he'd come back in a couple of days with a new part. The machine did break again but my wife decided to get a new machine. He refunded half what we'd paid as per his original quote.

All round happy, would definitely recommend.
review stars review stars review stars review stars review stars   26th July 2024
Value of Products/Services or Work Performed: £1 - £1000
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Called William and he was out the next morning and had the job done within an our. Delighted with the service he provided.

review stars review stars review stars review stars review stars   26th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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I called Billy to install my washing machine. He came next day (Saturday) and did the job professionally and at a reasonable price. I am not surprised at his 5 star rating from every customer because he really deserves it. I would recommend him any time.
Many thanks.
Irene
review stars review stars review stars review stars review stars   14th April 2023
Value of Products/Services or Work Performed: £1 - £1000
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I needed help with the overall working and instructions of all my new Zanussi appliances in a new kitchen . I called several businesses to no avail but William was fantastic , happy and willing to help . He came around the next day and even left his number and time if ever needed when in need . I would definitely use Billy again thanks to his professionalism and friendliness .
review stars review stars review stars review stars review stars   9th July 2018
Value of Products/Services or Work Performed: £1 - £1000
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I have used Billy twice now after he was recommended on another site. The first time he fixed my dishwasher the day after I called him. I was really impressed so contacted him to fix a washing machine in my rental property. He visited the same day (a Friday) and as the machine was so old and too expensive to fix, he sourced and fitted new machine and took the other one away within 2 days. Excellent service and highly recommend!
review stars review stars review stars review stars review stars   6th May 2018
Value of Products/Services or Work Performed: £115
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Billy arrived within less than an hour of me calling him to fix my washing machine. He did a good job and repaired it in less than an hour for a very reasonable price. I would recommend his services to others.

review stars review stars review stars review stars review stars   15th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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My problem was quickly solved. Bill was very friendly and helpful and I would thoroughly recommend his services to anyone.
review stars review stars review stars review stars review stars   27th January 2019
Value of Products/Services or Work Performed: £100
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Diagnose and replace faulty heater element on integrated washing machine.

Came on time as arranged and did the job with no mess or fuss.

Very happy.
review stars review stars review stars review stars review stars   18th March 2024
Value of Products/Services or Work Performed: £1 - £1000
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BR Domestic Appliance Specialist provided a quick and professional repair to my oven that kept tripping the main circuit breaker. Would recommend BR Domestic Appliance Specialist to anyone that needs their faulty appliances repaired and would use them again in a heartbeat.
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