In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

BR Domestic Appliance Specialist

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 5.0 out of 5 based on 429 reviews and feedback.
Trusted Trader member since 2018.

BR Domestic Appliance Specialist
22 Parsonspool
Bonnyrigg
EH19 3NP
0131 510 7444
07979 646 519

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Business Information

With over 30 years experience in the Domestic Appliance Industry, I started my career with an Edinburgh firm, ACE Domestic Appliances. After 10 years service I moved to work with National Homecare (Servis UK) and was approached by Alan Wallace, of Wallace’s Domestic Appliances to take a position with his reputable company.

Having worked 18 years with Wallace’s I have now branched out to set up my own company, BR Domestic Appliance Specialist, based in Midlothian – covering Edinburgh and the Lothians.

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Reviews and Feedback

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5.0 out of 5 based on 429 reviews.
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review stars review stars review stars review stars review stars   17th May 2022
Value of Products/Services or Work Performed: £1 - £1000
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I rang Billy on Friday afternoon and he came out first thing on Saturday. He assessed the problem with our oven and ordered the part that was needed. He kept us up to date on the expected delivery time of the part and rang us as soon as it arrived. He was then able to install it first thing the next day. He was great at keeping us informed, arrived on time and worked quickly. Very happy with this service and will be using again.

review stars review stars review stars review stars review stars   29th May 2023
Value of Products/Services or Work Performed: £1 - £1000
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Great reliable service. I asked Billy to replace the seal on my washing machine as it had become mouldy. Billy arrived when he said he would and replaced this in no time at all, with a genuine part. He also gave me advice on how to prevent this happening in future.
review stars review stars review stars review stars review stars   27th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy responded to my washing machine SOS within a couple of hours. After discussion, it was obvious that a repair would not be cost effective. During this time Billy demonstrated a sound knowledge and understanding of his Craft, patience and, above all, no pressure was put on me.

Billy removed the old integrated washing machine and installed the new freestanding one. A first class job and worthy of 5+ stars!! I would have no hesitation in recommending this firm.
review stars review stars review stars review stars review stars   5th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy came round quickly, and very efficiently replaced the motor in our washing machine, which is now working perfectly.
review stars review stars review stars review stars review stars   15th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy installed a new dishwasher. He got back by text really quickly and asked for confirmation that you’d got his texts so everyone knew what you as going on! Would definitely use again.
review stars review stars review stars review stars review stars   2nd November 2022
Value of Products/Services or Work Performed: £1 - £1000
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Billy was fantastic. My Dyson stopped working so he picked it up and returned it the following day, all in working order. Competitively priced too. Great customer service from start to end. Billy himself was very friendly and certainly someone I would recommend and will be using in the future.

review stars review stars review stars review stars review stars   22nd January 2019
Value of Products/Services or Work Performed: £120
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Emailed Billy on a Sunday to give me a quote for supply and fit a washing machine seal and he replied same night. Quote was reasonable and I'm very happy with the finished job using genuine parts. Friendly, reliable & I would happily recommend him.
review stars review stars review stars review stars review stars   5th January 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called Billy to look at my washing machine and he came out the same morning. Found and fixed the problem quickly, reasonable price and will definitely use him again for any of my appliances.
review stars review stars review stars review stars review stars   2nd November 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Fast, reliable and professional. would recommend.
review stars review stars review stars review stars review stars   24th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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Billy is a gem, he was like a man on a mission to fix my elderly oven, (which had been incorrectly diagnosed by the manufacturer) and to my amazement, after a lot diagnostic checking and real effort, he managed it!

He didn’t give up when I suspect the vast majority of tradesmen would have, he was personable, chatty and I felt very comfortable having him in my house.

He arrived on time and as promised, kept me updated throughout and didn’t even eat my biscuits!

I now have a happy oven. I can’t recommend Billy enough - 5 star service.

Thank you!
review stars review stars review stars review stars review stars   29th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Phoned on behalf of an 87 year old neighbour, whose lower fan oven had stopped working.
Was talked through a quick fix, as it had gone into standby mode, and problem sorted in minutes. No charge!

Outstanding service. Will certainly recommend to anyone I know, or who asks

review stars review stars review stars review stars review stars   24th February 2018
Value of Products/Services or Work Performed: £1 - £1000
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BRILLIANT SERVICE AND VERY FAIR . CAME OUT THE SAME DAY.
DELIGHTED.
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Billy has installed a washing machine and repaired a dishwasher. Both times he has answered messages quickly, turned up when he said, and done the work very efficiently. It’s great knowing that there’s someone totally reliable I can always get hold of even when it is urgent, and who will do a really good job.
review stars review stars review stars review stars review stars   6th June 2024
Value of Products/Services or Work Performed: £1 - £1000
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Contacted yesterday and came this morning, replaced the element in the oven. Very pleased with the work. Thank you

review stars review stars review stars review stars review stars   8th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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I emailed late evening regarding a broken fan oven and had an appointment arranged for the next day. Billy arrived on time, replaced the fan and left things tidy. Would recommend.
review stars review stars review stars review stars review stars   13th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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My fan oven had stopped heating. I phoned BR and he came out the same day. He not only fixed the problem quickly but fitted an oven light too.
Excellent service.
review stars review stars review stars review stars review stars   27th April 2018
Value of Products/Services or Work Performed: £120
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Arrived when he said he would and carried out a very quick and satisfactory repair.

review stars review stars review stars review stars review stars   26th May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Reliable and friendly, arrived when expected to. Kept us informed throughout of timing of parts.

review stars review stars review stars review stars review stars   24th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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Short notice call to assist me with a washing machine drama. Billy replied toot sweet and turned up at time specified. Got me out of a hole, when others failed to produce the goods.

Professional, first class, high quality workmanship. Respect given!
review stars review stars review stars review stars review stars   9th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Phoned Billy to come and fix our Bosch washing machine which had started making some very loud grinding noises the previous night. He was amazing, he juggled his appointments around for that day and arrived at the house a couple of hours later.

Billy quickly identified the problem and had the machine fixed within minutes. Great customer service and a pleasure to deal with. Would highly recommend Billy to others in need.
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