Thomson Heating Group Ltd

Phoned Thomson Heating for a broken down boiler on Boxing Day. Customer service was great. Was given a 1 hour time slot for the next day. Was then called the next day to tell me the engineer could come 2 hours earlier, which he did. Boiler was fixed quickly and cleanly. The engineer was very professional and friendly and provided sensible advice.

Definitely recommend to anyone.

I will be using Thomson Heating again.

We have used David twice now for boiler repairs. He is knowledgeable and thorough with his work, arrives on time, works cleanly and offers full explanation of works required. He’s friendly and professional, and his work is very reasonably priced. I won’t go anywhere else in future - highly recommended.

New warm air heating installation and Combi Boiler included removal of cold and hot water tanks. Quality of work, professional team, tidy and completed ahead of schedule. Excellent customer service throughout.

I’ve had Thomson heating out twice now for repairs and both times they have been nothing but professional and efficient.

Very reliable and timely, thanks again guys!

Thomson's replaced all my radiators, David gave me a very competitive quote and scheduled the job in. Unfortunately I was Ill and had to move the date forward , Hazel was able to do this with no fuss. Chris came in to do the job, he worked away making sure he tidied everything up once he was finished. They always do a good job with great customer service.

I had a combi boiler fitted by Thomson Heating group. The service from start to finish was excellent. David clearly explained the options I had for my replacement boiler and his quote was highly competitive. All communications were dealt with very professionally by Hazel in the office who kept me informed throughout the whole process. The install went very smoothly and with minimal disruption and mess. I would highly recommend this company and would have no hesitations using them again.

Replacement of a 23 year old Glow Worm boiler .....still working reliably and serviced annually by David but time for an upgrade to something more efficient.

David and his colleagues are always reliable, turn up on time, do the work required quickly and efficiently and leave a minimum of mess at a reasonable cost.

New boiler and radiators installed. Very professional from start to finish.

David listened to concern with old system and advised everything at site visit to replace with a combi from open system, I had confidence to place order and was kept informed by office before an installation around a week later. The two day job to replace with a Worcester Compact boiler and remove tank, old pipes and even the two tanks in loft was carried out efficiently despite hot weather (especially in hard working in loft). The engineer did a great job and kept us informed when was required during job, all the old system parts were cleared away, minimal mess and could hardly tell where old flue was! Sadly a small leak on towel rail needs resolved later as was discovered when system was pressurised, but everything else seems perfect, the 32cdi boiler is excellent and Google Nest too. I'd recommend this company anytime, great job and very fair price. I might not use heating for a month or two mind you!

I needed a boiler fitted plus 4 rads & a towel rail to replace the existing which was 20 years old also to add a Hive system to bring everything up to date and more convenient going forward, I can now get Alexa to turn the heating on/off/up or down. I did my homework checking reviews and Gas Safe Reg info, as I had been in the gas industry for 48 years before I retired 2 years ago. After having quotes and taking everything into consideration I chose Thomson Heating Group, not just on price alone but I decided they were the best company to carry out the work I wanted done.
I am glad to say and echo so many of the other reviews, I was not disappointed. From the initial contact with Hazel, David's survey and finally Chris's professionalism during the 2 day installation, I was well impressed and would have no qualms using them again or recommending them to friends and family in the future.
I wish the Thomson Heating Group all the very best for the future.

Thomson Heating installed a new boiler, all new radiators + towel rails and also replaced all of the central heating pipework. We also had a Nest thermostat installed.

I spoke with Hazel on the phone initially and she was very helpful.

David carried out the initial quote and survey and I found him to be very knowledgeable and helpful, but with no pressure - for example, the replacement of the pipework was at my own request. The overall pricing was very reasonable in comparison to other quotes i had received.

David & Chris did excellent work, working quickly and efficiently. Disruption was kept to a minimum and they were both very clean and tidy.

The new system seems so much better than our previous one, although it'll be winter when we can see the real benefit.

Their nominated builder also did great work patching the old flue hole in the brickwork, you wouldn't know it had even been there.

In summary, we are very happy with the work carried out and would have no hesitation in recommending Thomson Heating to any of our friends and family.

A faulty radiator valve replaced.
When making the appointment I was given a time slot and the engineer arrived promptly within this time. He was very helpful and efficient.
Have used this company before and would highly recommend it.

Used Thomson heating for various tasks around the house now. Always on time. Work is finished very tidy and the price is always within reasonable and range. No hidden costs and very knowledgeable.

Couldn’t be happier and will certainly use in future

Maintaining central heating boiler. Quick response to trouble shooting.
Always very pleasant & helpful team.
Very cheery engineer, nothing a bother.

We have a new Johnson & Starley Warm Air Unit and a Worcestershire Bosch Greenstar Combi Boiler. The Warm Air unit as well as radiators are heated by the Combi Boiler. My previous Heating company of many years had no idea how to tackle our heating issue of controlling temperature in separate rooms properly and left us with a real problem.
What a relief to find David of Thomson Heating Group. In a matter of just over 3 hours he undid the damage done by the previous established company, and fitted a system that provides total control of both warm air and individual radiators. As a time served and professionally qualified engineer I was amazed and delighted to observe the skill and neatness of the transformation. His tutoring of the system was patient and lucid. We hope to have a long and enduring relationship with Thomson Heating Group Ltd.

Have used this company before and they always do an excellent job. The boiler gave up and they were able to get out to me quickly. Ended up getting a new boiler and the engineer was really friendly and did a brilliant job and cleaned up after installation.

Thoroughly recommend.

New combi boiler installed, Chris was brilliant, after care is amazing. Great experience from start to finish, booked with Hazel, could not be more helpful, David explained the job in great detail, definitely pay attention to the finer details, get back to you straight away if you need to speak to them, left house immaculate, just such a great Firm to deal with start to finish, Ian was really good also, needed work done fitting oven and hob, really knew his stuff, absolutely no hesitation in using them in the future, infact I have ordered new radiators from them to be fitted next week ???? cannot recommend them all highly enough, a pleasure to deal with!

I have used David Thomson’s company for the last 3 years, primarily for servicing our boiler, but also for other repairs. They have always been very responsive and efficient. Only once could they not respond to a small repair request but they did recommend another company . Always been happy with their service and would highly recommend them. All their engineers are very friendly. Hazel is also fab.

Excellent service and quality of work would highly recommend this company.

New boiler fitted. Very happy with work done. Gas engineer explained how to use boiler and controller, very polite and professional