In association with East Lothian Council
East Lothian
Trusted Trader

Melville Whitson and Muir Ltd

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 5.0 out of 5 based on 193 reviews and feedback
Trusted Trader since 2017

Melville Whitson and Muir Ltd
22A Edinburgh Road
Dalkeith
EH22 1JR
0131 660 1480
     

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Business Information

Welcome to Melville & Whitson Plumbing and Heating Engineers, a family owned and run business, established in 1978.

Trader Map Location

Videos

Corstorphine Old Parish Church
Boiler upgrade at Corstorphine Old Parish Church Hall

Reviews and Feedback

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5.0 out of 5 based on 193 reviews.
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review stars review stars review stars review stars review stars   11th May 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Excellent job when fitting my new boiler. Was impressed with service and work.
I therefore asked them to refurbish my bathroom. Fantastic job, excellent service and delighted with the transformation and finish look. Great team of excellent tradesmen. Can't thank you all enough. Highly recommend.
review stars review stars review stars review stars review stars   16th March 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Fantastic job done by Kevin and his team. From Kevin’s initial survey right thru to last wipe down of the floor these guys have shown how professional they are.
Complete bathroom refit, removing old cast bath and replacing it with a fab walk in shower. New wet wall, floor, toilet and sink. Well done to the joiner who managed to save my wooden panelling and refit it. As for John the plumber, I want him on speed dial for all future work/problems we might have. Great job John, lovely guy too!
Most of all thanks Kevin for the excellent customer care when we changed our mind about an item and it had to be replaced after it was fitted. Nothing was too much trouble.
Will definitely use M&W again and would highly recommend to everyone
review stars review stars review stars review stars review stars   28th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Had a new shower cubicle installed new flooring and a new radiator. From quote to completion very friendly and professional, I'd highly recommend this company 5 ⭐️⭐️⭐️⭐️⭐️
review stars review stars review stars review stars review stars   23rd February 2022
Value of Products/Services or Work Performed: £1001 - £5000
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We have had this Company renew our Central Heating Boiler and remove a bath and install a shower all in the past two months we are so pleased with the workmanship and professional conduct of these hard working tradesmen and would recommend them to anyone
review stars review stars review stars review stars review stars   17th December 2021
Value of Products/Services or Work Performed: £1 - £1000
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Chris fitted a Drayton Wiser smart heating thermostat and radiator valves. He was friendly, quick and efficient, and we're very satisfied with the result.
review stars review stars review stars review stars review stars   12th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Second time I have had work done by this company and on both occasions I found them professional, efficient and reliable. Work done by very competent tradesperson was very satisfactory.
I would most certainly recommend, and also use this company again.
Many thanks.

review stars review stars review stars review stars review stars   8th November 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New oil boiler, very well done by first class tradesmen and hope to use the firm in the not too distant future to do further work
review stars review stars review stars review stars review stars   1st November 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Elderly, frail parents required bathroom conversion to a shower, as unable to use bath. Kevin was extremely helpful and patient with them, going to great lengths to ensure they understood what was planned, and would meet their needs, and helping choose appropriate shower cubicle, flooring etc. The work was done within a good timescale, at a fair price, and on time. All the team on site were very pleasant, tidy and considerate, and the finished work is excellent quality with every little detail as planned. In fact a small piece of additional work done at no extra cost.
Have used them before for my own house, for a boiler replacement, and would highly recommend them.
review stars review stars review stars review stars review stars   31st October 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Work was some bathroom upgrades - a new sink and unit, new toilet and new bath panel.
Experience was very good - when coming out to quote and then planning in the job, they did everything they said they would, when they said they'd do it - exactly what you want!
On-site Kevin and John were friendly and professional and even though there were a couple of unexpected extra little jobs which needed doing, they sorted these quickly and made sure I understood everything they were doing.
review stars review stars review stars review stars review stars   12th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
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This review not only covers work undertaken by M&W but in hindsight, also looks back over 12 months to Sept '20. Hopefully this will give the reader a fuller perspective.

The work involved. New boiler & water cylinder. New pump/valves/significant pipework & rewiring. Installation of Hive. M&W engineer - Chris Muir. Plumbing engineer - John.

Also: replacement of kitchen tap

Reason for work? 25+ yr old boiler/slight leak from cylinder/tap failure.

Three preferred suppliers were sourced. 3 pitches were made after which Melville & Whitson were chosen. They were significantly more professional and thorough than the other two under detailed questioning of their proposals.

Scoping: Chris arrived at our home - on time. Full assessment done of needs. Open & frank discussion of what solutions would solve the issues. Convincing reasons given to back these up e.g. optimum Kwh size of boiler - flexibility to reduce/increase power if desired e.g. if we wanted to install additional radiators.

Written quotation produced for work agreed - sent within timescales promised. Date agreed for work to be completed ( over 2 days).

Work commenced on date agreed - no delays.

Friendly but equally business like disposition throughout.

Preparation of workplace: time spent securing safety of home contents (e.g. carpets etc) Full explanation given as to what was to be done and how it would be carried out. Minimised disruption at all times. Updates also provided as work progressed. Were fully informed at all times.

All work completed and tested to make sure fully operational.

Not left between day 1 and day 2 without hot water.

New boiler/system controls fully explained and demonstration given.

Hive system set up via broadband. Again, fully tested and explained.

Vaillant boiler maintenance/invalidation of 10 year warranty conditions talked through e.g. regular annual services/adding of inhibitor to system.

Outcome? Extremely successful. Brand new, powerful, high quality efficient heating/water system installed at a fair price.

Post installations - all old materials/components taken away and debris tidied up.

Invoice received - as per quote agreed. Efficient over the phone payment taken.

12 months on - so looking back did the solution meet our needs? Yes. Totally. Not one issue.
Home heating and hot water at the touch of the App/Hive control. Very quiet boiler and pump systems.

Warranty service done - October '22. Chris returned, inspected all aspects of the system. No faults. Performance level readings extremely high. Minute residue in filtration - normal. Overall, the system and its components are doing what they should.

Chris made sure service book stamped to preserve warranty terms. Pointed out that at next service inhibitor needed to be added to system. If it wasn't and the boiler developed a fault due to the PH level, Vaillant would fall back on that to excuse itself from liability.

Overall/Summary

M&W via Chris are a 1st class company and its people strive to do the very best for their customers. They pride themselves in delivering the best they can as reputation is clearly very important to them.
Chris in particular takes a personal interest in his work and should he ever get it wrong he will be the first to admit fault but make sure he puts it right. He is a trades person customers want to deal with. He comes up with logical ideas. He always makes himself available at the end of the phone to discuss any issues/worries.

If you're contemplating whether to consider using M&W for any work at your home/place of work you'd be very wise to.

Hope this assists you in your deliberations about choice of supplier.
review stars review stars review stars review stars review stars   28th September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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New central heating system designed and installed in a development; annual service; repairs and maintenance on an existing system.

review stars review stars review stars review stars review stars   16th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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New part fitted in boiler following fault with the gas flue.
Engineer was friendly and professional.
Good experience all round.
review stars review stars review stars review stars review stars   2nd September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Thank you to Chris and his team for their prompt and efficient service
review stars review stars review stars review stars review stars   2nd September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Used this company to install a new oil boiler and upgrade to the heating and radiator controls. Company stuck to their quote, arrived on time, completed their work in the period quoted, were very clean and tidy leaving the house as they found it each day and all members of staff involved were courteous and helpful, explaining what was happening at each stage of the process. Would highly recommend.
review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Melville Whitson regularly service my boiler, but in addition they have sorted numerous plumbing issues over the years. They are very reliable and have great customer service. I would highly recommend them to anybody needing a quality plumbing service.
review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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We have used Melville & Whitson for a number of years for our gas boiler in our office and have found the company to be very reliable and efficient. Their engineers always turn up on time and are courteous and professional. We would recommend Melville & Whitson to anyone looking for a reliable company.

review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Work was done to a boiler within historical building the guys were very professional and friendly would definitely call again.

review stars review stars review stars review stars review stars   11th December 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Having recently moved to the area, we had no prior experience with any local tradespeople nor did we know anyone to ask for recommendations. We were encouraged by the numerous excellent reviews on trusted trader so made contact with Melville and Whitson in order to replace our ancient boiler and water tank and install a new Combi boiler. Chris came to our home and couldn’t have been more helpful, taking the time to explain everything to us and answering any questions we had.
As for the work itself, we moved out for a couple of days as we have a small baby so left the guys to it. They completed the job on time and ensured everything was cleaned up for our return home.
We are delighted with the work they did and would not hesitate to use them again.
review stars review stars review stars review stars review stars   9th November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of central heating boiler. From requesting quotation to completion of installation everything went smoothly. The 2 tradesmen who fitted the boiler put down coverings on the floor and surfaces. We were kept informed as job progressed. They tidied up after themselves and removed all rubbish.

review stars review stars review stars review stars review stars   24th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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We required remedial work to replace taps and a cistern in a bathroom.

The plumber first attended to look at issues and we then received a quote within 24 hours. Quote was accepted and an appointment to carry out the work made the next day for 3 days time.

Workman turned up on time, carried out all work as quoted, and left a clean and tidy workplace.

Subsequently invoice for the amount quoted.

Highly satisfactory
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