J & E MacGregor Plumbing & Heating | Edinburgh Trusted Trader
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J & E MacGregor Plumbing & Heating

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 4.7 out of 5 based on 34 reviews and feedback

J & E MacGregor Plumbing & Heating
Unit 1/4 Borthwick View, Pentland Industrial Estate
Loanhead
EH20 9QH
0131 440 0041
  

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Business Information

At J & E MacGregor Ltd., we aim to provide a reliable, friendly and quality service for all types of plumbing, heating and gas, throughout the Edinburgh area.

From minor maintenance and repair through to complete kitchen, bath & shower room refurbishments. We can also supply and install a wide range of gas fires, along with aftercare maintenance and servicing.

We also carry out boiler servicing, through to full boiler and heating system replacements, and can provide free estimates for these projects. We can also carry out Landlord Certification, if required.

We use only fully trained and qualified engineers to provide our service and are established members of SNIPEF, the Institute of Plumbing & Heating Engineering, SEPA, Safe Contractor and The Gas Safe Register.

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Reviews and Feedback

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4.7 out of 5 based on 34 reviews.
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review stars review stars review stars review stars   21st January 2019
Value of Products/Services or Work Performed: £116.40
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J & E MacGregor's engineer replaced one faulty thermostatic radiator valve. I noted the time the engineer arrived. As he left, I remarked that I was glad the job had only taken thirty-five minutes. I had been informed house calls were charged at £65.00 + VAT per hour. The invoice I received was £89.00 + VAT for one and a half hours' labour and £32.00 plus VAT for the thermostatic valve, which I later found could be purchased at Screwfix for £18.29 including VAT. I complained to Mr Ewan MacGregor who explained that their company vans were fitted with a monitoring system and calls were priced according to the amount of time their van was parked at a customer's address. I was offered a thirty pounds discount, which I accepted, but since I am not happy with this means of charging, I won't be using the company again.
review stars review stars review stars review stars review stars   11th January 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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I used J&E MacGregor to install a new boiler for my central heating system. They discussed my needs, explained what was required, gave me a price and installed the boiler in time to allow me to move into my new house. Throughout, they were courteous, helpful, reassuring and prompt. I recommend them warmly.
review stars review stars review stars review stars review stars   8th January 2019
Value of Products/Services or Work Performed: £1 - £1000
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Great service - friendly, efficient and reliable. I would not hesitate to recommend.

review stars review stars review stars review stars review stars   7th January 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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I found Euan and all the team to be first class from quote to completion. They installed a complex system within my business without any problems. I found the whole firm to be very knowledgable, professional and courteous. Steven who installed the system is an exceptional heating engineer. The job was completed within the time frames keeping my business with the essential services it needed. I highly recommend the professional service they provide. If you need heating and plumbing engineers in Edinburgh look no further.
review stars review stars review stars review stars review stars   21st December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Very professional and reliable. Very easy to contact. They did an excellent job!
review stars review stars review stars review stars review stars   17th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
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First class. Their engineers turn up when they say they will, know their job, work till the tasks are finished and tidy up after themselves. I would have no hesitation in recommending them to anyone who asked me.
review stars   6th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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This trader carried out a basic plumbing repair to my WC. Half an hour after the plumber left there was water all over the floor. There is no out of hours number for this firm so from 4.30 on Friday until 8.30 on Monday it is not possible to contact them to tell them of a problem. We had no WC for 5 days. The fault was fixed simply by putting in a seal that should have been there in the first place. In contacting the firm to query whether any discount had been applied to the invoice they clarified that did not charge for the second visit but the flatly refused to accept that there had been anything wrong with the work carried out the first time. No apology for inconvenience. No discount. Most annoying the refusal to admit that a mistake was made. Very poor customer service and sloppy work.

Moderator Response
J & E MacGregor response is as follows:
The job in question was to replace a faulty flush valve along with a slow draining bath issue, which from our records was finished at 1pm on the Friday. It's a pity that the Customer was unable to call our offices when the leak was first noticed, as we could have got the Engineer back that day to rectify the situation before we closed for the weekend. As we explained on the Monday, our daily rotas are booked up, days in advance so we were not able to come back until the following Wednesday. It was also explained that a leak at the cistern wouldn't stop the use of the toilet. On the Wednesday, the leak at the cistern was rectified and, as no further contact was made, I assume all is still working satisfactory.
Sometime jobs don't go as we plan, but once we are made aware, we try to rectify the situation to the satisfaction of the Customer as quickly as possible. In this instance, we are sorry that you feel you haven't been treated in a fair and considerate manner and will endeavour to do better in the future
review stars review stars review stars review stars review stars   30th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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A prompt and efficient service was provided.
The emergency was rectified in 15 minutes.
review stars review stars review stars review stars review stars   27th June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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really happy with the work done - shower cubicle replaced, new shower installed. Alan visited a couple of times in advance to make sure he knew what needed done. Was very flexible with a couple of changes I wanted done and revised the quote promptly.
Work done was to a high standard, little disruption while the work was going on, installers friendly
would have no qualms in recommending to others
review stars review stars review stars review stars review stars   25th May 2018
Value of Products/Services or Work Performed: £1 - £1000
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I have used this company several times now. They are so reliable and turn up when they say they will. The quality of their work is second to none and their prices are very acceptable.
As an older user, it is reassuring that the engineers are dressed in work clothes showing the name of the company. From experience, I know, they will do everything possible to assist the customer in an emergency.
The staff are friendly and helpful.
review stars review stars review stars review stars review stars   6th April 2018
Value of Products/Services or Work Performed: £1 - £1000
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I phoned and spoke to a Mr McGregor at 08.30 and he was so lovely and supportive on the phone and I had everything arranged with him in minutes. I always hate phoning trade companies as it’s an area I don’t really know and It’s always been something my ex dealt with but I can honestly say that I have never felt so confident and comfortable knowing that I had left my mum and son in the hands of your company. Mr McGregor took all my stress away by dealing with my mini emergency so promptly and actually made me feel like i was a valued customer (even though I had only spoken to him for the first time and for 5 minutes).

Anyway I just wanted to say thank you - you made my life a whole lot easier that day and one of your engineers had fixed my leaking water mains by noon that same day.

Would definitely recommend you and will definitely be using your services again.
review stars review stars review stars review stars review stars   2nd February 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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This is a fantastic company who has restored my faith in plumbers.

Turned up on time, reliable, tidy, polite and did a great job after having so many problems.

Would highly recommend.
review stars review stars review stars review stars review stars   26th August 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Reliable, efficient, friendly. Work is to a high standard and the whole process was made easy by the helpfulness of all involved.
review stars review stars review stars review stars review stars   25th June 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Happy with the work from initial quote right through to installation sign off. Thanks to Alan and the team for a great job.
review stars review stars review stars review stars review stars   8th June 2017
Value of Products/Services or Work Performed: £1 - £1000
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The service provided by this company was outstanding. From start to finish I received excellent customer service from Mr MacGregor and his team. The plumber who carried out the work was punctual, polite and tidy and completed the work efficiently and to a high standard. Although not a particularly big job (installing a new WC) the care and attention given were as good as I would hope for if undertaking a major project. Highly recommended!
review stars review stars review stars review stars review stars   15th May 2017
Value of Products/Services or Work Performed: £1 - £1000
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First class from beginning to end very reliable firm prompt attention to annual service of boiler and cooker and sump pump and I would never go to anybody else I cannot recommend highly enough
review stars review stars review stars review stars review stars   1st March 2017
Value of Products/Services or Work Performed: £1001 - £5000
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They replaced an old gas fire with new one. Job well done. One of the most reliable companies we have dealt with. Customers are well looked after.

review stars review stars review stars review stars review stars   6th November 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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J&E MacGregor have carried out 2 projects for us this year - the renewal of our central heating system, including pressure tank, radiators and all pipework, and the installation of a new bathroom. Both projects were priced competitively and carried out by experienced, courteous tradesmen, and both were delivered to a high standard within the agreed timescales. Highly recommended.

review stars review stars review stars review stars review stars   30th October 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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New radiators and a new combi boiler had to be fitted and pipework for gas and water had to be replaced under existing wooden flooring. Turned out to be a more complex job than was anticipated, but with the assistance of a skilled joiner who carefully cut a few hatches and almost invisibly replaced the flooring the heating engineers of MacGregor did a great job. We highly recommend this company.
review stars review stars review stars review stars review stars   4th October 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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I found J & E MacGregor to be an extremely good firm of plumbers to work with.
Having used the company before I had no hesitation in going back to them when I needed to replace my boiler. I found them to be extremely friendly as well as being very reliable, punctual and clean and tidy.
I would certainly have no hesitation in using the company again and would thoroughly recommend them to one and all.
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