Supported by
Society of Chief Officers of Trading Standards in Scotland
Trusted Trader

Reporting Traders to Trading Standards

Unless the trader is a vetted Trusted Trader Scheme member, you will need to report the problem to They will be able to give you free advice and information relating to your issue, as well as refer to the relevent Trading Standards team if required.

Consumer Advice helpline: 0808 164 6000

If the business is a Trading Standards Trusted Trader

  • If they are a member of an official Trusted Trader Scheme, then follow the relevant complaints process
  • If you are unsure, then use the search bar below to see if they are listed. You can enter a trade such as "builders" or try part or all of the company name.

About the helpline is the online identity of Advice Direct Scotland, a charity registered in Scotland (SC034473). They offer practical consumer advice and information via a Freephone number (0808 164 6000), as well as a wealth of information on their website,