Supported by
Society of Chief Officers of Trading Standards in Scotland
Trusted Trader

Trusted Trader COVID-19 Support and Guidance

18th June 2020

As of Monday 9 August, Scotland will move out of the Covid level system.
Some protective measures will remain and others may be added in the future. Learn more at

*** In light of this news, this page will no longer be updated ***

For the latest information, please refer to the Scottish Government website.

Guidance and Support

1. Tradespeople providing services in other peoples homes - COVID levels 0 - 3
2. Requirements for Trusted Traders returning to work
3. Useful resources for businesses
4. Coronavirus Scottish official information

1. Tradespeople providing services in other people's homes in levels 0 - 3

  • For areas that are designated between levels 0 - 3, work carried out in people’s homes can continue, as long as Physical Distancing Guidance is followed and importantly, provided the tradesperson is well and is not showing coronavirus symptoms and neither they nor any of their household are self–isolating
  • For a full breakdown of work in other peoples home guidance, follow this link: - Work in other peoples homes FAQ
  • When working in someone’s house tradespeople should stay 2 metres apart from the people who live there, wear a face covering and follow good hand and respiratory hygiene.


2. Requirements for Trusted Traders returning to work

  • Social distancing restrictions need to be observed between traders and customers, with relevant PPE as appropriate
  • No sharing vehicles with colleagues if possible, no working in close proximity to others on a busy site, including homeowners, tenants or other residents
  • No work should be carried out in any household where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so
  • Office staff should be kept to a minimum with home working preferable and social distancing essential
  • No work should be carried out by a tradesperson who has coronavirus symptoms, however mild
  • Ensure all staff are educated about hygiene within working areas. Wipe down surfaces, equipment, regular hand washing. Remove all rubbish or waste
  • Be patient with customers, as customers need to be with traders. Some activities may take longer than usual, and levels of anxiety are higher than normal
  • Employers have a duty of care to their workforce and customers. Please ensure any traders being asked to work in people's houses are comfortable doing this, educated to the risks and requirements, and showing no symptoms.

Finally, if you have any concern that what you are doing may increase the spread of the virus or put someone in harm's way, then don't proceed. If in any doubt, err on the side of caution or seek advice first.

3. Useful resources for businesses

The Construction Industry Coronavirus Forum (CICV Forum) has been putting together many resources during the crisis, and it is worth visiting the CICV Forum download area as more are regularly added. Recommended are:

  • Restart signage pack
  • Returning from furlough guidance
  • Practical health and safety advice about a safe return and restart

They have also released this useful video emphasizing the need for tradespeople to keep socially distanced.


4. Coronavirus Scottish official information

This advice is provided as an interpretation of the guidance set down by the Scottish Government. This page will be updated as the situation continues to evolve, or more clarification is required.

If you need to contact us, email or telephone the Admin Team on 0333 444 7015.

Stay Safe