In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

City Glass UK Ltd

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 4.9 out of 5 based on 58 reviews and feedback
Trusted Trader since 2016
City Glass UK Ltd
Unit 24 Dumbryden Industrial Estate, Dumbryden Road
Edinburgh
EH14 2AB
0131 442 3860
07770 881 124
        

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Business Information

City Glass UK Ltd was established with a passion for the glass industry and glazing services. We have been in the glazing business for more than 25 years. What began as a family-run business has gone from strength-to-strength, and we now operate a team of specialist glass fitters who can oversee any glazing project. We provide excellent levels of personalised care to our customers across Edinburgh and the Lothians, while maintaining high-quality British standards on material and service for windows, door services, and speciality glass.

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4.9 out of 5 based on 58 reviews.
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review stars review stars review stars review stars review stars   3rd December 2019
Value of Products/Services or Work Performed: £1001 - £5000
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5 windows replaced in a flat, From first contact to finished install was seamless. Turned up on time, completed job quickly and tidied up.
Competitive price, good product and good people.
What more would you want?
Recommended.

review stars review stars review stars review stars review stars   29th November 2019
Value of Products/Services or Work Performed: £2,300
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City Glass advised on replacing 2 leaky tilt and turn windows (above terrace doors) with a "Stormguard" double unit made by Nordan.
There was about an 8 week wait for the unit to be manufactured but it was certainly worth the wait as we now have water-tight windows which have been well-tested during several prolonged periods of rain since the installation.
The fitters are skilled at what they do and very pleasant with it.
We would use this company again and have no hesitation in recommending them to others.

Review Image 1 for City Glass UK Ltd by J Smith Review Image 2 for City Glass UK Ltd by J Smith 
review stars review stars review stars review stars review stars   9th November 2019
Value of Products/Services or Work Performed: £1001 - £5000
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City Glass installed secondary glassing on 5 windows in our flat and we are very happy with the result. They were friendly, reliable and cleaned everything up after finishing the job. We especially liked that they didn't send one of those sales people that would try to talk you into buying their most expensive product. Instead they sent someone who understood what we were looking for and took measurements right away. Highly recommended!
review stars review stars review stars review stars review stars   8th November 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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City Glass replaced all 10 windows in my flat. I am extremely happy with the results. All the tradesmen working on the job were very professional and answered any queries I had. They always cleaned up after themselves before they left for the day.
I would have no problem recommending this company as they made such a good job.

review stars review stars review stars review stars review stars   2nd August 2019
Value of Products/Services or Work Performed: £1 - £1000
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We needed a replacement double glazed unit and we emailed three local companies for a price.

City Glass got the order. One company didn't reply and the other was more than twice as expensive.

Excellent price, excellent service and we will certainly use City Glass again.
review stars review stars review stars review stars review stars   1st August 2019
Value of Products/Services or Work Performed: £1 - £1000
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City Glass have made two toughened glass table tops for us, each to specific templated sizes. Both were perfect.
review stars review stars review stars review stars review stars   5th June 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement dg windows
review stars review stars review stars review stars review stars   28th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Cannot recommend City Glass UK Ltd enough! Phoned and spoke to Alan on Saturday 25th May a Bank Holiday Weekend regarding a glass repair. He assured me that he could have someone come along today Tuesday 28th to assess and make the repair. Stevie came along this afternoon and did a brilliant professional repair job at a very reasonable price!
I don’t live in Edinburgh so it is quite daunting to try and find someone friendly, reliable and trustworthy when it comes to repairs.
I looked up Edinburgh Trusted Traders and found City Glass in their contacts.
So glad I picked them!
Please don’t hesitate to contact them if you need a Glazier..I’m glad I did. Their service is 1st Class! ????
review stars review stars review stars review stars review stars   13th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had a large bifold door intstalled by City Glass UK Ltd. They have done a very neat job, the door is excellent quality and works really well. The fitters were extremely good as it was very difficult to get such a large frame into the property but they managed it and it was installed quickly and very tidily.
review stars review stars review stars review stars review stars   10th May 2019
Value of Products/Services or Work Performed: £2,400
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Top floor flat, 4 window units replaced.
Two workmen arrived promptly, I left them to it with instructions about keys, securing the two cats and left my mobile number to contact me when job completed. All went smoothly and the flat and stair left clean and tidy. If it wasn't for new windows I would hardly know they'd been there! Very pleased with product and the courteous glazers.
review stars review stars review stars review stars review stars   7th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Despite a hitch that caused a two week delay to completion we are delighted with the service received. Przemek and Nicos were excellent workers, extremely courteous to us and to each other. Happy to have them work in our home in future.
review stars review stars review stars review stars review stars   29th April 2019
Value of Products/Services or Work Performed: £1001 - £5000
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This is the second time we have used City Glass to install Secondary Glazing and would happily use them again. The fitter (whose name I can't recall - sorry!) arrived on time and fitted the windows speedily. The windows fit perfectly and have made such a difference - hardly any sound from the busy road outside!!

I can't recommend City Glass highly enough.
review stars review stars review stars review stars review stars   28th April 2019
Value of Products/Services or Work Performed: £9,000
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City Glass has installed 5 new double-glazed, sash and case timber windows for me, replacing 40 year old single-glazed windows. I couldn't be happier with the overall service, the standard of the work and the high quality of the windows.
The fitters were friendly, polite and efficient, tidying up well behind themselves, and didn't bat an eyelid at the awkward position of one of the windows (above a toilet and a bath).
The office staff helped me out by organising for the first 2 windows to be done before the winter, and then the other 3 in the spring, which helped me to spread the cost.
Over the winter the difference was very obvious on cold mornings, because the new windows had virtually no condensation on them (99.9% clear), in marked contrast to the old windows which were running with condensation!
The sound-proofing is excellent too and they are a dream to open and close now, including swinging the lower half in to allow for cleaning.
This company was originally recommended to me by a neighbour, and I will now happily recommend them to others myself.

Review Image 1 for City Glass UK Ltd by Tricia Review Image 2 for City Glass UK Ltd by Tricia Review Image 3 for City Glass UK Ltd by Tricia 
review stars   12th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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We chose City Glass because one of us had actually previously had a good experience with them at work and we always like to support smaller local businesses when possible. Unfortunately, this turned out to be a bad decision on our part.

Replacing one window eventually took 5 months and 5 separate visits, each where we had to get time to work from home etc.

The first visit they came with the wrong window completely (we had originally asked for a quote for two windows but decided to only go with one for the time being due to finances and with clear communication about this they still ordered and brought the wrong window).

The second visit they came with the right window but wrong handle (the fitter said this was a common occurrence) and the glass was scratched.

The third visit a young director of the company came and replaced the handle and checked the glass to confirm the scratch but in the time between visits we had found that the window hadn’t been fitted properly and was actually letting in a draft and he confirmed this was also the case and fixed the issue while he was there.

The fourth visit they replaced the glass with another unit that had even worse scratches in the glass.

The fifth visit was the young director again, Dale, who had been out on the third visit and in both our meetings with him we found him to be good and cleaned up after himself etc. He installed a good glass unit and the window which was ordered in November was finally installed properly in the last few days of March.

At every point in the process we were always chasing them despite them saying they would get in touch when the window/handle/new glass came in. We would call a couple of days after the timeline they had given us had expired and get responses like, “Oh I meant to call you about that yesterday.” We were willing to overlook the first couple of mistakes and lack of communication but after that it just became a huge inconvenience and a bit of a farce. My boss must have thought I was at it with the amount of times I was asking to work from home for this one window.

Other annoyances were telling the fitter to either take his shoes off or wear foot covers for the carpet and then finding him walking about on the carpet with his boots on.

There were some apologies but these were always followed up by blaming their suppliers. I would point out that suppliers didn’t order the wrong window in the first place or the wrong handle and they didn’t fit the window incorrectly either. When the glass arrives with City Glass from their supplier they could then check it for scratches before bringing it out and wasting everyone’s time…especially when there had been so many issues.

When they sent the invoice through after their fifth visit I was quite surprised to see that they had taken no money off the original quote so I queried this saying that had I known it would be such a hassle I would have not thought the price quoted was good value. They got back to me and blamed their suppliers again saying that was the price. Doubly surprising seeing as they have a wrongly ordered window made to measure for my bathroom which we may have taken at a later date had they made things right. Not to mention all the other windows in the house which will need done over the next few years.

Moderator Response
We apologise once again and admit that yes, on this occasion, we did not meet our usual high standards and failed to get it right the first time.

The ordering of the wrong window was an Administration error. Di, who made this mistake, was assured by your partner, who was very understanding, that “mistakes happen”.

Admittedly , under scrutinization, you found flaws in both Glass Units. We changed the Glass as soon as we were aware of the flaws. These units are made to measure and cannot just be picked off the shelf, so yes this took extra time. We can also assure you that the window was not fitted incorrectly and had settled and only required a slight adjustment, this is quite normal.

At our final visit to your home, our Director, Dale Wight asked if there was anything further which he could do to ensure you were 100% fully satisfied with the installation. No one raised any further issues. This, we feel, was your opportunity to raise the other points that you mention for the 1st time, in your review.

Lastly, the price you were given was already discounted because of the association Di had with your partner.

Diane Wight
City Glass UK Ltd
review stars review stars review stars review stars review stars   27th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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Great work and communication. Would recommend
review stars review stars review stars review stars review stars   20th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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It was an emergency work, they came they assessed the work and repaired on the same day.
Great communication.
Thanks
review stars review stars review stars review stars review stars   8th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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This is the second time we have used City Glass and have no hesitation in recommending them. They are very good value for money, arrived when they said they would and the fitter did an amazing job and cleaned up afterwards

review stars review stars review stars review stars review stars   16th October 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Very pleased with the new double glazed wall and sliding patio doors. Stripped out old glazing and replaced on first day and came back the next to finish off plaster work. Such a difference compared to the old single glazing! Only issue was the wait for their supplier to deliver the glazing.

Review Image 1 for City Glass UK Ltd by Ross Review Image 2 for City Glass UK Ltd by Ross 
review stars review stars review stars review stars review stars   24th September 2018
Value of Products/Services or Work Performed: £1 - £1000
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City Glass repaired a tilt and turn window at our house. Prompt, professional, tidy and reasonable. A happy customer.
review stars review stars review stars review stars review stars   25th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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An outstanding job, friendly service and excellent value for money.
review stars review stars review stars review stars review stars   19th July 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Really pleased with my new windows and doors. The service from quote to completion was superb. Thanks Dale, Dean & Shamek
review stars review stars review stars review stars review stars   29th June 2018
Value of Products/Services or Work Performed: £1,673.00
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Renewed 12 old discoloured composite polycarbonate roof panels in conservatory.
Excellent tiday workmanship completed in a single day. No hesitation in recommending this company.
review stars review stars review stars review stars review stars   27th June 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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I was extremely satisfied with the work that was carried out by City Glass UK Ltd. Excellent quality windows fitted by very pleasant workmen at a very competitive price.
review stars review stars review stars review stars review stars   26th June 2018
Value of Products/Services or Work Performed: £73.20
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Prompt quote and visit arrangement. Arrived on time and quickly carried work. Happy with the job. Would use again.
review stars review stars review stars review stars review stars   6th June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service, good quality and competitive price.

The quote from City Glass for double glazing on my flat was significantly cheaper than competitors, but I was fully satisfied with the speed of service, quality of the work and customer service.

I would use City Glass again and recommend them to all.
review stars review stars review stars review stars review stars   16th February 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I have known City Glass for many years as they used to be a contractor in my previous job that is why I got them to renew my windows in my home. They were polite & courteous, job done in two days, all mess cleaned up, they were great....... My next job is my kitchen & i will definitely be using City Glass as I want glass splash-backs, NO need to go elsewhere.
review stars review stars review stars review stars review stars   12th January 2018
Value of Products/Services or Work Performed: £1001 - £5000
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We couldn't be happier with the new windows. Very quick and professional, a pleasure to deal with. Left no mess and finished off everything neatly and matching to surrounding features. Great service
review stars review stars review stars review stars review stars   20th December 2017
Value of Products/Services or Work Performed: £1001 - £5000
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I had secondary glazing installed in my flat. Great local company to deal with, makes life very easy for you and they turn up when they said they would. The guys on the day were polite, professional and did a brilliant job installing the windows.
Would definitely recommend using this company.
review stars review stars review stars review stars review stars   14th November 2017
Value of Products/Services or Work Performed: £1001 - £5000
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We are very pleased with the service we received from City Glass and would highly recommend them. The work has been carried out and finished to a high standard.
review stars review stars review stars review stars review stars   2nd November 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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City Glass fitted new windows throughout my property. From the initial quote stage to fitting & completion they were great to deal with, very helpful and the quality of the work is excellent.

Highly recommended!
review stars review stars review stars review stars review stars   26th October 2017
Value of Products/Services or Work Performed: £1001 - £5000
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I selected City Glass to replace the windows in my tenement flat following discussions with three or four local suppliers. Dale was extremely helpful and very knowledgeable. The team were very flexible over the timing of the work and were able to provide exactly the products that I wanted; at the time that suited me best. The installation went very smoothly and the guys were very polite and respectful of my property. They left no mess; just a set of lovely new windows. I am very satisfied with the whole experience; the price was competitive and the service could not be faulted.
review stars review stars review stars review stars review stars   24th September 2017
Value of Products/Services or Work Performed: £1 - £1000
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Secondary glazing installed and pane of glass repaired. All done professionally and quickly. Unit looks good and doing what its supposed to. Had a number of quotes from different firms and most of the prices were in the same region, went with city glass based on being a trusted trader and the reviews on this site.

review stars review stars review stars review stars review stars   16th September 2017
Value of Products/Services or Work Performed: £1001 - £5000
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We had City Glass replace the balustrade round the front of out holiday lodge with new glass panels. The service was excellent. They promptly came out to measure up and give us a quote. Work was completed on time and to our full satisfaction. Very polite staff and tidy workmanship.
review stars review stars review stars review stars review stars   13th September 2017
Value of Products/Services or Work Performed: £1 - £1000
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I was impressed with the customer service, the professionalism and reliability of City Glass. There was a small issue with the initial work carried out to repair a window, which they quickly resolved to my satisfaction. Finding companies of this quality are sometimes hard to find, as I discovered in my initial search for a company to carry out the repair. For these reasons, I will use City Glass again and highly recommend them to friends.

review stars review stars review stars review stars review stars   27th August 2017
Value of Products/Services or Work Performed: £1 - £1000
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excellent service.friendly and hard working team.very pleased with the professional finish.would highly recommend to family and friends.
review stars review stars review stars review stars review stars   25th August 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Ordered 11 large, custom-made hardwood windows which were expertly fitted and completely satisfied my requirements. Only quibble was the lapse time between placing order and completion. Expectation was 12 weeks but actual was more like 16.
review stars review stars review stars review stars review stars   25th August 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Cannot fault this company or the workers, absolutely delighted with everything.

These companies are few and far between & thank goodness for them.

Wonderful !
review stars review stars review stars review stars review stars   5th July 2017
Value of Products/Services or Work Performed: £1 - £1000
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The company came to estimate the job, sent the estimate and did the work as arranged. All the staff were polite and I was very pleased with the job. Stevie who did the job worked hard and tidied up very well when the job was finished. That was much appreciated !
A very positive experience all round.
review stars review stars review stars review stars review stars   22nd May 2017
Value of Products/Services or Work Performed: £1001 - £5000
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City Glass arrived when they said they would, both for the templating and fitting of the splashback. They carried out the work with the minimum of fuss and we would definitely recommend them. A job very well done.
review stars review stars review stars review stars review stars   15th April 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Can't recommend city glass enough. From start to finish their service was efficiency and professional. I had them in initially for a custom glass splash back and after being very impressed with the results had them return to fit a bespoke bath panel. Once again i was very impressed with the result and now have had all doors and Windows fitted with the addition of French doors to the rear of the house which previously weren't there. Overall very impressed and over the moon with the work done.
review stars review stars review stars review stars review stars   22nd March 2017
Value of Products/Services or Work Performed: £1001 - £5000
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The employees carrying out this work were superb and we are both delighted with the outcome. It was everything we hoped for and Stevie and Dale did a wonderful clean up after.

This firm also did work for my daughter and she too was delighted with them.
review stars review stars review stars review stars review stars   2nd March 2017
Value of Products/Services or Work Performed: £1001 - £5000
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We would highly recommend both Rehau Windows & Doors along with Alan and his team at City Glass UK. We were extending/developing our house and CGU were extremely flexible and accommodating doing the job in more than one visit to fit into our work schedule. The final finish is excellent and overall great value for money.
review stars review stars review stars review stars review stars   30th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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City Glass UK fitted a large (3.5 x 1 m) double-glazed horizontal rooflight in a copper surround. This is very heavy work. (1) They contacted me to tell me when an expert would be sent to quote for the work. (2) They kept me informed about the construction of the panel. (3) They consulted me about exactly when it should be fitted, co-ordinating with a skilled roofer to deal with the copper fitting.
The planned morning turned out to have a sub-zero temperature. Seven men worked for four hours to remove the old (damaged) unit and insert and seal the new unit, finally cleaning up both outside and inside the room. It was a very tidy and expert job, much appreciated.
I had contacted several other firms but the others were unable to undertake this sort of specialised work.
review stars review stars review stars review stars review stars   20th December 2016
Value of Products/Services or Work Performed: £1 - £1000
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Brilliant service and value for money as always! Cannot recommend City Glass UK enough, they are just superb!

review stars review stars review stars review stars review stars   3rd December 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Very happy with city glass. They replaced a wooden cupola with a double thick Perspex dome and they made a brilliant job. Very tidy and diligent - the price was very good as another Edinburgh company was looking for thousands for a similar job. I was not ripped off and would certainly use city glass again and fully recommend them for price and workmanship
review stars review stars review stars review stars review stars   10th November 2016
Value of Products/Services or Work Performed: £1001 - £5000
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I needed to get new windows fitted for my elderly mum's flat. I don't live in Edinburgh so needed a company I could trust. They just got fitted today and my mum said how fantastic the fitters were. She is more than delighted by City Glass UK. Very good price too. Highly recommend them! Thank you so much.

review stars review stars review stars review stars review stars   19th October 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Absolutely brilliant company, the lads worked really hard, were very organised and competent and obviously very proud of the finish. There was no mess left, they cleaned up after themselves and were very skilled workman. Would highly recommend this company to everyone, very good communication, a very friendly family run company and competitive value for money. The door looks fabulous, we are very happy, thank you.
review stars review stars review stars review stars review stars   18th August 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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We used City Glass UK Ltd to remove and replace the windows on our house including front door and two sets of French Doors. From start to finish they were fantastic. Alan in visiting, advising and providing the very competitive quote and keeping in touch until the work started. Dean, Chamak and Dale were excellent, on time, tidy and friendly throughout and kept the disruption to a minimum, also took the time to talk us through what they were doing and help us decide on some options, they weren't content until the job was completed perfectly. We are delighted with the quality of the windows and door and the finish from the fitters. I would highly recommend them to anyone, our house has been transformed. Di in the office was also excellent in keeping us informed and with any questions we had.
Great company
review stars review stars review stars review stars review stars   2nd August 2016
Value of Products/Services or Work Performed: £1001 - £5000
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I had 5 new UPVc sash windows installed and the old ones taken away by Dale who was very knowledgeable and helpful throughout. Di and Dale kept in contact during the ordering and installation. Wouldn't hesitate to use the team again.
review stars review stars review stars review stars review stars   4th July 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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Within hours of asking for a quote a City Glass UK representative visited my premises. The quote was emailed to me the next day. I am very pleased with the way the company communicated with me. My email queries were answered promptly and efficiently and all the staff I have had contact with were very personable and courteous.

review stars review stars review stars review stars review stars   31st May 2016
Value of Products/Services or Work Performed: £1 - £1000
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Prompt , friendly and professional service.

review stars review stars review stars review stars review stars   20th May 2016
Value of Products/Services or Work Performed: £1001 - £5000
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City Glass was very professional in every aspect of their work. They were punctual, work carried out was to the highest standard and tidied well after themselves.
review stars review stars review stars review stars review stars   5th May 2016
Value of Products/Services or Work Performed: £1 - £1000
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Estimate received the day of the inspection. They identified the best cost method of remedial and carried out the work in a timely fashion to a high standard.
review stars review stars review stars review stars review stars   20th April 2016
Value of Products/Services or Work Performed: £1001 - £5000
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I had a full house of double glazed windows and french doors fitted last year, City Glass were very reliable, efficient and professional in all aspects of the job. I needed the windows & doors fitted prior to moving into my new home as I have three young children and City Glass met all time scales I had given them. I was so impressed with their standard of workmanship that I later had them supply & fit splashbacks in my kitchen.
review stars review stars review stars review stars review stars   18th April 2016
Value of Products/Services or Work Performed: £1 - £1000
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Used City Glass a couple of times now and wouldn't go anywhere else.
Professional team of guys,clean tidy work.Nice job,definitely recommend!
review stars review stars review stars review stars review stars   16th April 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent team of workers from the office staff to the joiners and glaziers! Thanks all!

review stars review stars review stars review stars review stars   14th April 2016
Value of Products/Services or Work Performed: £1 - £1000
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Wanted a window with a leaded design. Competitive quote, hassle free installation, good quality finish. Have recommended this company to others and would use again as my first choice.
review stars review stars review stars review stars review stars   14th April 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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I was absolutely delighted with the service from my first consultation for measuring and pricing to the finished product. The quality of new door and windows and workmanship was excellent. The installers were courteous, professional and left the place immaculate. I would have no hesitation whatsoever in recommending City Glass.