In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

City Glass UK Limited

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 4.9 out of 5 based on 84 reviews and feedback.
Trusted Trader member since 2016.

City Glass UK Limited
Unit 24 Dumbryden Industrial Estate, Dumbryden Road
Edinburgh
EH14 2AB
0131 442 3860
07770 881 124
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Business Information

City Glass UK Ltd was established with a passion for the glass industry and glazing services. We have been in the glazing business for more than 25 years. What began as a family-run business has gone from strength-to-strength, and we now operate a team of specialist glass fitters who can oversee any glazing project. We provide excellent levels of personalised care to our customers across Edinburgh and the Lothians, while maintaining high-quality British standards on material and service for windows, door services, and speciality glass.

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Reviews and Feedback

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4.9 out of 5 based on 84 reviews.
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review stars review stars review stars review stars review stars   5th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Dale and colleague refitted the poorly fitted sliding doors in the upstairs of my duplex flat. Before, there was water coming in. After, there is not. Great service, communication and was a pleasure to have them on site. Thanks both.
review stars review stars review stars review stars review stars   15th January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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I have used City Glass personally and professionally for 2 years now. I have always had great service, great workmanship and competitive prices. Would recommend.
review stars review stars review stars review stars review stars   11th January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Best in the business. Recently got a new front door installed, from the quote to the door being fitted was seamless, absolutely no hassle whatsoever. The old door was replaced and fitted within 3 hours of arrival and you wouldn’t even know they had been. I could not recommend Cityglass enough and will definitely be recommending to friends and family. Thanks again guys, top class service.
review stars review stars review stars review stars review stars   9th January 2024
Value of Products/Services or Work Performed: £5001 - £25,000
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Full refit of front door and 6 windows. The team were absolutely fantastic from start to finish. Dale the joiner who did the installation was excellent! Would recommend this company to everyone!

Review Image 1 for City Glass UK Limited by Carol 
review stars review stars review stars review stars review stars   13th December 2023
Value of Products/Services or Work Performed: £1001 - £5000
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City glass double glazed all my windows over a period of time. Last week Dale created a wonderful double glazing solution for the ice cold cupula. The difference in the normally chilly staircase is incredible. Most grateful.
review stars review stars review stars review stars review stars   20th November 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Absolutely love my doors with side windows. The quality and look is exactly what I was expecting. The fitters done an amazing job and left the place spotless. Great value for money and would definitely use again in the future ☺️
review stars review stars review stars review stars review stars   20th November 2023
Value of Products/Services or Work Performed: £1001 - £5000
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I had an old wooden front door replaced with new white pvc door it looks amazing and is more secure, also had old wooden single glazed dining room window replaced with a double glazed pvc one which looks great.
Fitters were polite professional guys and never stopped the whole time they were. I'm
very pleased with the workmanship ,quality and cost from this company, I highly recommend them.
review stars review stars review stars review stars review stars   24th August 2023
Value of Products/Services or Work Performed: £1001 - £5000
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City Glass replaced several failed double glazing units in our house and three rotten sashes. They were excellent - the estimate was competitive and allowed for a helpful discussion about what was required.

When it came to the work it became apparent that more work was required than estimated. This was dealt with extremely reasonably and professionally by Dale and the team, and I was kept fully appraised throughout.

The work was completed to a high quality and they were very accommodating to our timescale. Thank you for an excellent job!
review stars review stars review stars review stars review stars   18th May 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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All sash windows in flat replaced. Very satisfied with result, team was helpful and considerate, came back promptly to fix minor issues. The quote was not actually the lowest but glad nevertheless with my choice.
review stars review stars review stars review stars review stars   14th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Conservatory glass roof leaking

Repaired some sections
review stars review stars review stars review stars review stars   3rd February 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Double glazed traditional sash and case windows fitted to 7 windows of second floor tenement flat. I was very impressed with service of City Glass. Right from getting a quote to installation. Everything went smoothly - the quote was clear, my queries answered promptly and the installation team, Dale and the boys, were great - very quick and efficient. They were installed in a day and a half and on the date agreed. I'm extremely pleased with the windows...they have made such a big difference to my flat. Its warmer and quieter and they look great.
review stars review stars review stars review stars review stars   1st July 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Can I take this opportunity to say what a great job the guys did when fitting the windows. They were polite and took the time to discuss what they were going to do before starting. They didn't stop working the entire time they were on site. What was also nice was that I didn't hear any swearing or shouting even though it was a difficult job due to the wall and building construction. Over all it was a professional installation. Although it was a long lead time from order to installation, the office staff were spot on with dates and we were able to plan around the install date.

review stars review stars review stars review stars review stars   20th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Replacement of 6 double-glazed window-panes, which had become "misted".

Work expertly and quickly done. I was especially grateful for the care taken to leave the windows sparkling-clean and the work place as clean and tidy as they found it. A first-class job altogether!

review stars review stars review stars review stars review stars   3rd December 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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We had City Glass replace all the windows in a tenement flat we purchased. It included large bay window plus odd sized other windows. The job was done on time, to a high standard, they cleaned up after themselves, and no extra costs. I wasn't left with any joinery or issues with the mouldings/surroundings of the windows, despite the age of the property.

I would highly recommend this company and use them again.

Melanie Lawrence
review stars review stars review stars review stars review stars   27th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of sash and case windows.
The guys turned up exactly on time. They explained what the overall work would be and the time frame involved.they tidied up as they went along, I was really impressed with the professional job and the craftsmanship of City Glass. The finished result is a very high quality, I would recommend them to anyone looking for replacement windows.
review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Hi,
I have had 2 windows replaced and one window replaced with patio doors and I received a high quality standard and service with this company.
Dale is very professional and listens to what you want and gives good advice and has always done our work to a great satisfaction for us.
We are definitely using this company again in the near future.
Also always clean up after themselves.
Shirley Edinburgh
review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I was delighted with my new windows. Guys more than helpful. Moved my dining table which was in bay window. Left them to get on with it. Came back from work left house spotless. My neighbours have also been impressed and using company to put their windows in. Would have no hesitation recommending this company.
review stars review stars review stars review stars review stars   16th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Replacement double glazed units with integrated blind in my French Doors. This will be the 3rd or 4th time I have used City Glass and I have never been disappointed
review stars   7th July 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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City Glass installed 7 windows, French doors and composite front door.

Concerned about the quality of the installation I employed Greg Adams to complete a survey of the installation. Greg Adams has BSc (Hons) in Building Surveying and is a Fellow of The Royal Institution of Chartered Surveyors 2014 and Fellow of Chartered Association of Building Engineers. He has 16 years practical experience of all aspects of Building Surveying with particular in relation to building pathology, condition related aspects of buildings, workmanship and building disputes.

The following are extracts, in verbatim, from his report:
My initial inspection of the window and door installations revealed sizeable gaps between the newly rendered ingoes and lintel soffits to the door/window frames, which is unusual for a property that is undergoing window and door replacement combined with new rendering. Review of the apertures externally and then internally revealed that the gaps were in my opinion resultant from the new frames being undersized within the aperture
As an example the rear patio doors at the jamb location was noted to have a gap internally of in excess of 20mm, where 5mm would be a normal tolerance if installed to the reasonable standard to be expected of an ordinary competent contractor exercising reasonable skill and care. In essence the patio doors are 30mm short in width to the aperture.
A 45mm gap was evident at the head of the entrance door filled with PU foam, outlining that the door unit and side glazed panel is undersized.
Various non-compliances were noted during my inspection, with evidence of corner fixings located too close to the external corner and a lack of fixings to sills and heads.
It should be noted that large gaps leave the window and doors installations vulnerable to failure in relation to weather tightness whilst compromise the thermal capabilities of the installation.
In conclusion, I am of the opinion that the window and door contractual works fall below the reasonable standard to be expected of an ordinarily competent contractor exercising reasonable skill and care. Specifically and of most concern in my opinion, is that the manufactured sizes of the windows have not been correctly measured to suit the aperture resulting in excessive gaps around the frames. Further issues were also evident to the contracted works including the frames being set forward and not bridging the vertical DPC as would typically be expected whilst inadequate fixing arrangements were also noted.

To resolve this matter I had to employ a solicitor as City Glass initially refused to replace the windows with correctly sized units. Then, they offered to replace the units but requested that I sign pre-installation agreement taking responsibly for sizing the windows, which was refused. They then requested that Greg Adams supply the dimensions. Again this was refused.

Finally, I requested a refund and sourced another company to install Rehau units.

Moderator Response
BUSINESS RESPONSE: This review is for work carried out almost 2 years ago. and after over 12 months of offering suitable solutions, advised to us by trusted and respected individuals throughout the building trade, window manufacturers and others. Providing documentation supporting that these solutions did not compromise the window products or have any effect on the thermal performance of the windows that would have achieved the level of expectation of the client. These offers were refused. There are many facts that this review fails to cover and, after 2 years and having reached, what we thought was an amicable agreement we would like to decline further comment. Except to say that this review is based on selected information and does not cover the full situation.
review stars review stars review stars review stars review stars   15th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Alan for an urgent repair to my 90 year old mother's double glazed front door-she was struggling to lock the door, which caused concerns for her safety. My Mum lives in Edinburgh and I'm in Dundee so was unable to help at short notice. However, when I called the number listed at 20.50, Alan answered and he said he'd visit her the next day. He called me the next day and said he'd be at her house at 12 ish and could I let her know as he didn't want to worry her with a stranger call. He arrived when he said he would and fixed the lock- taking no payment as it was 'only a loose screw'. He was considerate, kind and reassured her to call again if she need help, this type of service is priceless and I can not recommend City Glass UK highly enough. Thank you so much Alan you have epitomised that there really are good guys out there and you are truly a trusted trader. Once again thank you from my Mum and I. Dawn and Chrissy Kirk.
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