City Glass UK Limited

City Glass replaced several failed double glazing units in our house and three rotten sashes. They were excellent - the estimate was competitive and allowed for a helpful discussion about what was required.

When it came to the work it became apparent that more work was required than estimated. This was dealt with extremely reasonably and professionally by Dale and the team, and I was kept fully appraised throughout.

The work was completed to a high quality and they were very accommodating to our timescale. Thank you for an excellent job!

All sash windows in flat replaced. Very satisfied with result, team was helpful and considerate, came back promptly to fix minor issues. The quote was not actually the lowest but glad nevertheless with my choice.

Conservatory glass roof leaking

Repaired some sections

Double glazed traditional sash and case windows fitted to 7 windows of second floor tenement flat. I was very impressed with service of City Glass. Right from getting a quote to installation. Everything went smoothly - the quote was clear, my queries answered promptly and the installation team, Dale and the boys, were great - very quick and efficient. They were installed in a day and a half and on the date agreed. I'm extremely pleased with the windows...they have made such a big difference to my flat. Its warmer and quieter and they look great.

Can I take this opportunity to say what a great job the guys did when fitting the windows. They were polite and took the time to discuss what they were going to do before starting. They didn't stop working the entire time they were on site. What was also nice was that I didn't hear any swearing or shouting even though it was a difficult job due to the wall and building construction. Over all it was a professional installation. Although it was a long lead time from order to installation, the office staff were spot on with dates and we were able to plan around the install date.

Replacement of 6 double-glazed window-panes, which had become "misted".

Work expertly and quickly done. I was especially grateful for the care taken to leave the windows sparkling-clean and the work place as clean and tidy as they found it. A first-class job altogether!

We had City Glass replace all the windows in a tenement flat we purchased. It included large bay window plus odd sized other windows. The job was done on time, to a high standard, they cleaned up after themselves, and no extra costs. I wasn't left with any joinery or issues with the mouldings/surroundings of the windows, despite the age of the property.

I would highly recommend this company and use them again.

Melanie Lawrence

Replacement of sash and case windows.
The guys turned up exactly on time. They explained what the overall work would be and the time frame involved.they tidied up as they went along, I was really impressed with the professional job and the craftsmanship of City Glass. The finished result is a very high quality, I would recommend them to anyone looking for replacement windows.

Hi,
I have had 2 windows replaced and one window replaced with patio doors and I received a high quality standard and service with this company.
Dale is very professional and listens to what you want and gives good advice and has always done our work to a great satisfaction for us.
We are definitely using this company again in the near future.
Also always clean up after themselves.
Shirley Edinburgh

I was delighted with my new windows. Guys more than helpful. Moved my dining table which was in bay window. Left them to get on with it. Came back from work left house spotless. My neighbours have also been impressed and using company to put their windows in. Would have no hesitation recommending this company.

Replacement double glazed units with integrated blind in my French Doors. This will be the 3rd or 4th time I have used City Glass and I have never been disappointed

City Glass installed 7 windows, French doors and composite front door.

Concerned about the quality of the installation I employed Greg Adams to complete a survey of the installation. Greg Adams has BSc (Hons) in Building Surveying and is a Fellow of The Royal Institution of Chartered Surveyors 2014 and Fellow of Chartered Association of Building Engineers. He has 16 years practical experience of all aspects of Building Surveying with particular in relation to building pathology, condition related aspects of buildings, workmanship and building disputes.

The following are extracts, in verbatim, from his report:
My initial inspection of the window and door installations revealed sizeable gaps between the newly rendered ingoes and lintel soffits to the door/window frames, which is unusual for a property that is undergoing window and door replacement combined with new rendering. Review of the apertures externally and then internally revealed that the gaps were in my opinion resultant from the new frames being undersized within the aperture
As an example the rear patio doors at the jamb location was noted to have a gap internally of in excess of 20mm, where 5mm would be a normal tolerance if installed to the reasonable standard to be expected of an ordinary competent contractor exercising reasonable skill and care. In essence the patio doors are 30mm short in width to the aperture.
A 45mm gap was evident at the head of the entrance door filled with PU foam, outlining that the door unit and side glazed panel is undersized.
Various non-compliances were noted during my inspection, with evidence of corner fixings located too close to the external corner and a lack of fixings to sills and heads.
It should be noted that large gaps leave the window and doors installations vulnerable to failure in relation to weather tightness whilst compromise the thermal capabilities of the installation.
In conclusion, I am of the opinion that the window and door contractual works fall below the reasonable standard to be expected of an ordinarily competent contractor exercising reasonable skill and care. Specifically and of most concern in my opinion, is that the manufactured sizes of the windows have not been correctly measured to suit the aperture resulting in excessive gaps around the frames. Further issues were also evident to the contracted works including the frames being set forward and not bridging the vertical DPC as would typically be expected whilst inadequate fixing arrangements were also noted.

To resolve this matter I had to employ a solicitor as City Glass initially refused to replace the windows with correctly sized units. Then, they offered to replace the units but requested that I sign pre-installation agreement taking responsibly for sizing the windows, which was refused. They then requested that Greg Adams supply the dimensions. Again this was refused.

Finally, I requested a refund and sourced another company to install Rehau units.

I contacted Alan for an urgent repair to my 90 year old mother's double glazed front door-she was struggling to lock the door, which caused concerns for her safety. My Mum lives in Edinburgh and I'm in Dundee so was unable to help at short notice. However, when I called the number listed at 20.50, Alan answered and he said he'd visit her the next day. He called me the next day and said he'd be at her house at 12 ish and could I let her know as he didn't want to worry her with a stranger call. He arrived when he said he would and fixed the lock- taking no payment as it was 'only a loose screw'. He was considerate, kind and reassured her to call again if she need help, this type of service is priceless and I can not recommend City Glass UK highly enough. Thank you so much Alan you have epitomised that there really are good guys out there and you are truly a trusted trader. Once again thank you from my Mum and I. Dawn and Chrissy Kirk.

Excellent from start to finish ! Alan came out to price the work, Di in the office was amazing - if you want great customer service this is who to call - and Ellis who done the work was very professional.
3 blown double glazing seals fixed, uPVC door locks adjusted and new silicon round 3 windows and door.
Great company to have dealt with, would recommend to anyone needing glaziers. Thanks again guys, great work.

I needed to get four windows replaced. I asked around a few tradesmen for price estimates and CityGlass came to see the property, and offered a very reasonable price, by far and away the best value for money. They booked me in as soon as they could, stayed in contact with me, and came exactly when they said they would. They did an excellent job, were done within the day, and left the place looking as clean and as tidy as they could.

We had our full flat re-glazed: 3-section bay window and bedroom window (PVC double glazed sash and case), a further bedroom, bathroom, kitchen and utility (PVC double glazed tilt and turn) and a new back door (PVC with stippolyte glass panel).

The customer service from Di at City Glass was fantastic. Always helpful on the phone and communicative via email about progress. We'd had our measurements taken, placed our order and paid a deposit right before lock down started but the team at City Glass handled the situation extremely well.

I'm really pleased with the quality of the glazing units themselves and after a couple of snags around the surrounding woodwork finishing, Dean came out to finish the job and it's all looking great now.

I would highly recommend using City Glass, in fact, we've already gone back to them for quotes on an internal skylight replacement which we intend to proceed with.

window had dropped and was difficult to open and close,
I phoned CITY GLASS and my problem was fixed quickly,
I have forgotten the name of the glazier who was very polite and
showed what had been the problem, excellent service and excellent staff

Amazing work carried out by Dale and his team. Replaced all windows and doors in the property with ease and left the house so clean, you wouldn’t have known anyone had been there.

Excellent job by the City Glass team and would recommend to anyone wanting replacements windows.

5 windows replaced in a flat, From first contact to finished install was seamless. Turned up on time, completed job quickly and tidied up.
Competitive price, good product and good people.
What more would you want?
Recommended.