In association with East Lothian Council
East Lothian
Trusted Trader

MP Windows Direct Ltd

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 5.0 out of 5 based on 290 reviews and feedback.
Trusted Trader member since 2017.
MP Windows Direct Ltd
Unit 5, Inveresk Mills Industrial Park
Musselburgh
EH21 7UQ
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Business Information

Based in the Lothian region we are a family run company who offer a truly personal service.

Our owner Jay Pollard believes in dealing directly with each customer, ensuring that his years of experience and expert knowledge goes into every quote we do.

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Reviews and Feedback

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5.0 out of 5 based on 290 reviews.
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review stars review stars review stars review stars review stars   4th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Martin is very friendly to deal with, straightforward about options and no big sales pitch. We had windows replaced in two rooms. Martin and his son came and dealt with them efficiently and quickly. They also tidied up! They have made a fantastic difference to our living room, we no longer have a gale blowing through every time it's windy. They look great and are excellent quality. I wouldn't hesitate in recommending his firm.
review stars review stars review stars review stars review stars   10th March 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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M P Windows fitted double glazing windows to our property. Martin gave us excellent advice and a very detailed estimate. Work was carried out within an agreed timescale to a very professional standard. Would not hesitate to recommend this company.

review stars review stars review stars review stars review stars   21st December 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Replaced my windows and doors. Really happy with all aspects of the work from the discussion of the details when specifying to the quality of the finished installation. Work carried out to agreed schedule, efficiently and cleanly. Happy to recommend.
review stars review stars review stars review stars review stars   7th October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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New windows and front door. To be fair we didn't shop around and only asked for a quote from MP based on website customer ratings and we wanted someone local. Liked Martin as soon as we met him. Straight forward and honest. Kept in regular contact after placing our order and did the work professionally, tidied up when finished. Delighted with the end result and would definitely use Martin again if required.

review stars review stars review stars review stars review stars   2nd October 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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M P windows replaced all our windows and patio doors.
We would highly recommend Martin. Great workmanship, very reliable, very good on price and left the job very tidy.
Martin is also very friendly and trustworthy.

review stars review stars review stars review stars review stars   29th August 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Martin Pollard fitted ten new windows for us. From first contact to the final finishing touches he was highly professional and very caring about the job. Everything happened on time, the work is excellent and to a high standard. MP Windows was recommended to us by several people and we had also seen previous work done by Martin in our area. It has been a pleasure to have the work done by him.
review stars review stars review stars review stars review stars   26th August 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I have used M P Windows several times and just had a new patio door and window fitted last week. I wouldn't hesitate to recommend them for value for money and great service, and I wouldn't use anyone else!
review stars review stars review stars review stars review stars   7th August 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Martin provided an excellent service from start to finish. The job was handled efficiently, with minimum disruption and everything was left in good order at the end. Communication was good throughout. We are delighted with our new windows and front door.
review stars review stars review stars review stars review stars   30th July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I have no hesitation in highly recommending MP Windows. This is the second time we have asked Martin to replace windows and a door to our property and we are relighted with the result! Martin is very Knowledgable & professional in his approach. Fred the cat thinks he did a purrrfect job of installing his new cat flap too!
Thanks Martin

review stars review stars review stars review stars review stars   23rd July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We are new to the area and were recommended to MP Windows. This proved to be an excellent recommendation. Martin (from MP Windows) was punctual on all visits, gave good advice and a competitive quote. He kept in touch throughout the Covid-19 crisis and as soon as was possible arranged for the installation of the rear door and patio doors to take place. He completed the work in a day, with the excellent assistance of Rab, leaving the area clean and tidy. They both observed all precautions in respect of Covid=19. The quality of the product and workmanship was excellent. I have no hesitation in recommending MP Windows. Thank you Martin and Rab (and Graeme). Pleased you enjoyed the coffee!!!
review stars review stars review stars review stars review stars   22nd July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I’ve used MP twice now and most recently had 3 new PVC windows and a front door fitted. The majority of the work was completed in one day and the place was left spotless. Excellent service and would use again in the future.

review stars review stars review stars review stars review stars   15th July 2020
Value of Products/Services or Work Performed: £1001 - £5000
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House windows replaced - one of the windows being replaced with French doors. Very professional workmanship from start to finish; delighted with the end result!
review stars review stars review stars review stars review stars   31st March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Couldn't recommend Martin enough. He was prompt, efficient and very fair on pricing. The work was carried out to a high standard and our finished windows look excellent.

Review Image 1 for MP Windows Direct Ltd by Andy Mackie 
review stars review stars review stars review stars review stars   26th March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Martin fitted 3 double glazed windows to replace old sash and case windows in a rental property. The work was done to a superb standard and Martin was very clean and tidy, you'd never have known he was there apart from the new windows. Very pleased.
review stars review stars review stars review stars review stars   17th March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We had two windows and kitchen door fitted in a day.
Wouldn't hesitate to use M P Windows again.
review stars review stars review stars review stars review stars   6th March 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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We've just had 7 sash n case style windows installed by MP Windows to the front of our property. They look amazing! Martin and Rab were very professional and all work was finished to a very high standard. I would have no hesitation in recommending them or using them again.
review stars review stars review stars review stars review stars   13th December 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Brilliant all round service, had new door and full house of windows replaced.
Would fully recommend this company 5 stars
review stars review stars review stars review stars review stars   7th December 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Supply and fit 4 off tilt and turn windows. Excellent service at a very fair price. Using a local company where the installer (rather than a sales person) viewed and priced the works lead to a smooth and efficient installation - which is something i have found lacking in the past when I have used large nationwide companies.
review stars review stars review stars review stars review stars   3rd December 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had a new back door installed. Very pleased with the door,great service.
Would certainly recommend this company.
review stars review stars review stars review stars review stars   2nd December 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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Martin supplied and fitted 10 new windows, a front door, side door and 2 automated garage doors. He worked with Rab to install the new units and provided a professional service. The quality of the joinery is excellent as is the quality of the units they supplied. Both Martin and Rab are experienced tradesmen who arrived when they said they would, did a great job and left our house clean and tidy at the end of each day’s installation. We have further modernisation work to complete and we will not hesitate to use Martin again.
review stars review stars review stars review stars review stars   30th November 2019
Value of Products/Services or Work Performed: £1001 - £5000
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I have used MP windows for house and rented properties .
I am delighted with martins services and windows .
In fact I just call him up and arrange for my tenants to deal directly .

The actual windows are superior to CR Smiths
review stars review stars review stars review stars review stars   29th November 2019
Value of Products/Services or Work Performed: £2,500
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5 new windows installed. Excellent service. Would highly recommend.
review stars review stars review stars review stars review stars   7th November 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Work that was done First Class. House was left spotless arrived on time . Would highly recommend Martin and crew anytime.
review stars review stars review stars review stars review stars   31st October 2019
Value of Products/Services or Work Performed: £1001 - £5000
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We had a new back door and 3 windows replaced. Quote was reasonable and similar to other places. Martin provides excellent service from the start. He was quick to reply to enquiries and to provide quotes. The work done was excellent, the windows and doors seem to be of good quality. They fitted them all with no issues and tidied up after.
No problems recommending them to others and would use again easily.
review stars review stars review stars review stars review stars   24th October 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement windows in flat.Martin gave sound advice,dealt with all enquiries efficiently and carried out all work in a professional manner removing the old windows and making the rooms tidy using their own hoover.
review stars review stars review stars review stars review stars   13th September 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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We had all our old windows replaced - 11 in total. All the wood surrounds were replaced in oak which many other firms were not willing to do or quoting huge premiums over the standard price for. Martin was recommended by a colleague, his price was competitive and his willingness to supply the oak made us choose them.

We had also been told that the original windows boxes would need replaced but Martin said it was unlikely and they would look at them properly when the old windows were removed, replacing them only if required. Turned out to be nothing wrong with them so they were left in place.

We had one small issue but as soon as it was brought to Martin's attention he sent Rab (the joiner) round to fix. We are delighted with the work done by Martin and Rab - especially given the challenge of fitting oak surrounds. We have already recommended MP windows and will be happily do so again.

Review Image 1 for MP Windows Direct Ltd by Allan Fyfe 
review stars review stars review stars review stars review stars   8th August 2019
Value of Products/Services or Work Performed: £6,500
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We had an excellent service from Martin from initial enquiry through to completion of the work of quite a large job of windows and doors replacement. All emails were answered the same day, the estimate was very detailed. Martin and joiner Rab, were friendly, helpful and arrived on time/as stated. The area was left tidy and clean at the end of each day. I have no hesitation in recommending this company and indeed intend to use them next year for a conservatory repair/refurbish.
review stars review stars review stars review stars review stars   10th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had our windows replaced by Martin on recommendation from numerous neighbours, and he didn’t disappoint. Excellent service, value for money and we are really impressed with the quality of the windows. Very quick, clean and efficient service, would not hesitate to recommend.

review stars review stars review stars review stars review stars   9th July 2019
Value of Products/Services or Work Performed: £1 - £1000
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Martin fitted a new back door for us with the design and look we requested. He gave us a competitive quote and carried out the work to our total satisfaction. He arrived at the arranged time and completed the work efficiently and tidily.
It’s not the first installation MP has done for us and we still get people admiring the front door and windows he fitted several years ago.
We would have no hesitation in recommending Martin if want replacement doors or windows.
review stars review stars review stars review stars review stars   16th June 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Martin has just installed new windows and his work is outstanding. Trustworthy, reliable and very clear and tidy. Have had him before and certainly will have him again. We will not hesitate to recommend him to anyone.

review stars review stars review stars review stars review stars   24th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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All brand new windows fitted throughout my house. Brilliant service, windows look great. Would definitely recommend!
review stars review stars review stars review stars review stars   24th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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All new double glazing windows fitted. Excellent service and very reliable! Thanks again
review stars review stars review stars review stars review stars   3rd May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent quality of finish. Friendly. Cleaned up after himself. Worked with a second joiner who was on a par with Martin. Very quick and efficient service.
review stars review stars review stars review stars review stars   28th April 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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We had a number of new windows fitted, some other glazing in existing windows replaced, and internal glass doors replaced with safety glass. Throughout the process, Martin was always reliable, helpful, professional and skillful. I have no hestitation at all in recommending him very highly.

review stars review stars review stars review stars review stars   20th April 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Martin fitted a new front and back four for us. He is very reliable and always does a fantastic job. I would highly recommend to anyone and would definitely use again.

review stars   20th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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I’ve previously had work done by Martin on two other occasions when he did a fantastic job fitting 2 new external doors & 6 external windows. On both occasions I’ve left him a really positive 5* review.
However, on this occasion I’ve felt let down by the service provided.
Hence this negative review.
Ive found Martins communication on this occasion to be far from professional.
I contacted him 6 weeks ago in regards to replacing the locks on both external doors and as yet the issue remains unfixed.
Martin was meant to do the job 3 weeks ago but didn’t show and I’ve heard nothing since. It’s disappointing to say the least.
Moderator Response
Reply from the business owner.

I had a call from Roddy Maughan regarding the loss of a set of keys lost by himself may I add. He asked me if I could replace both the front door and back door cylinders. I ordered 2 sets of thumb turn cylinder replacements. I discussed the type of of cylinders with him. He contacted me to tell me he did not want that type of cylinder. I ordered 2 new cylinders.

I did explain I was extremely busy and I would get to him as soon as I could. I did call at the house on spec when I was passing but there was no one at home. I can only apologise for what has happened and make no excuses for it. As a person and as a Company I try to give 100% every time but on this occasion I have not done so which again I apologise.
review stars review stars review stars review stars review stars   11th March 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Reliable, trustworthy, clean and tidy.

review stars review stars review stars review stars review stars   5th March 2019
Value of Products/Services or Work Performed: £6,000
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Martin provided us with a prompt, tidy service and great results. He has a friendly and considerate approach and went out of his way on a number of occasions. Really happy with the results!

review stars review stars review stars review stars review stars   23rd February 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Delighted with the service we had by Martin and his team. Excellent value for the 7 windows we had fitted, and all done very professionally over 2 days. Contacting Martin was very easy, and he was a very nice person to deal with from the quote to the work.

Would definitely recommend.
review stars review stars review stars review stars review stars   22nd February 2019
Value of Products/Services or Work Performed: £1 - £1000
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Martin just fitted a new front door for me in Port Seton. His workmanship is excellent and surpassed my expectations. I am well pleased with the job and would have no hesitation in recommending M P Windows to anyone.

Review Image 1 for MP Windows Direct Ltd by Lynn Harrison 
review stars review stars review stars review stars review stars   31st January 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Professional and friendly.

Exceedingly good value for quality windows. Full house done over two days of very hard work and zero mess left behind.

Martin was easily contactable which made a big difference. Wouldn't hesitate to recommend to anyone.

They also very much got my puppys seal of approval!

review stars review stars review stars review stars review stars   2nd January 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Door supplied and fitted at very short notice. Door is beautiful, well fitted and totally secure. Old door removed and absolutely no mess. Professional, friendly and efficient tradesman, reliable and trustworthy.
review stars review stars review stars review stars review stars   24th December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Great service from start to finish. Reliable and friendly and really pleased with the end result. Would definitely recommend.

review stars review stars review stars review stars review stars   11th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Quality of work, tidiness and attention to detail was exceptional, with the work being completed spot on time. I would have no hesitation in recommending them to anyone, genuinely nice guys.
review stars review stars review stars review stars review stars   11th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service from start to finish. I LOVE my new patio doors, wish I’d got them years ago, good price and super, clean work! Martin provided a prompt inspection and estimate and I had every confidence that he’d carry out a professional job! I’d definitely use the company again and recommend them to everyone.
Thanks, Martin!
review stars review stars review stars review stars review stars   4th December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Great service at every stage from coming out to quote to clearing up. Really pleased with the windows and doors and would definitely recommend (have done already).
review stars review stars review stars review stars review stars   6th November 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic service from start to finish. Great job all complete on time and would hardly have know such a big job had been done when I got home.
review stars review stars review stars review stars review stars   5th November 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Quality windows as well as patio doors, professionally fitted and cleaned up afterwards. Friendly and efficient. Would definitely recommend.

review stars review stars review stars review stars review stars   1st November 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Friendly and professional, will definitely use again and would not hesitate to recommend.
review stars review stars review stars review stars review stars   1st November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Another excellent job from Martin. New door was fitted so well you wouldn’t know that he had replaced a door. No mess left at all. Highly recommend Martin if you are looking for replacement doors or windows.
review stars review stars review stars review stars review stars   14th August 2018
Value of Products/Services or Work Performed: £1001 - £5000
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We had a new front door fitted by Martin.
Price,service, quality all very good hassle free and easy. Would highly recommend
review stars review stars review stars review stars review stars   10th August 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Martin arrived when stated, worked solidly for two days fitting front windows, French windows and front door. Very happy with the finished product. We got a few quotes before going with Martin and he was very reasonably priced, would highly recommend.
review stars review stars review stars review stars review stars   10th August 2018
Value of Products/Services or Work Performed: £7,000
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MP windows supplied a full set of double glazed windows to our property. I compared other quotations and reviews before contracting MP, however, they were prompt with their quotation and returned all calls throughout the process.

They did what they said they would do and when, which I feel is important, many traders I have come across are not very prompt or do not turn up at all, however, Martin and his team were outstanding. Their product is also of excellent quality.

Happy to recommend!!
review stars review stars review stars review stars review stars   6th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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Martin supplied and fitted new front door at my property. Very pleased with his work and at a lower price than well-advertised suppliers.

review stars review stars review stars review stars review stars   30th July 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Martin was very neat. High quality workmanship and he was very personable. Work completed on date and within timescale. Highly recommended.
review stars review stars review stars review stars review stars   23rd July 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I had a full set of windows fitted to my home, I'm lost for words. All I can say is windows of quality, well fitted to perfection. Well admired by family and friends, and the tradesman fitted them and the surrounds to a perfect and tidy finish. I can't thank you enough.
review stars review stars review stars review stars review stars   6th June 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Five star service from start to finish, from contacting to completion.

Will be recommending to all.

review stars review stars review stars review stars review stars   2nd May 2018
Value of Products/Services or Work Performed: £1001 - £5000
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I was told about MP Windows by family members who had had windows fitted by them. I was very pleased with the quality of the products. Windows were fitted quickly on the pre-arranged date.
Friendly and efficient service. Old windows and debris cleared away.
Very happy with the job.
review stars review stars review stars review stars review stars   4th April 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Extremely professional job with a top quality finish throughout, covering all aspects of the work they undertook.
The professionals carrying out the work were extremely courteous and kept us informed of progress being made.

review stars review stars review stars review stars review stars   7th March 2018
Value of Products/Services or Work Performed: £3,750
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Replacement of windows. Double glazed windows installed in the same style as the original windows.

This is the second time I have used MP Windows because my first experience was first class. The second experience was as good as the first - the ease of organising time for quotation; we were shown the replacement windows before they were installed; the installation was speedy and efficient.

All dates suggested by MP Windows were kept. It's a first class service.

review stars review stars review stars review stars review stars   5th February 2018
Value of Products/Services or Work Performed: £1,850
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Two replacement doors.

Excellent company, have used them previously for double glazing throughout the house.

review stars review stars review stars review stars review stars   17th November 2017
Value of Products/Services or Work Performed: £5,200
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Replace existing double glazed windows for new ones on the upstairs of the property to match downstairs: Very satisfied with the work done.  Clean, tidy and fantastic workmanship.  Reliable, on time and didn't leave until the job was complete.

review stars review stars review stars review stars review stars   13th November 2017
Value of Products/Services or Work Performed: £2,350
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Replacing 5 windows: Martin and his colleague did a very satisfactory job and cleaned up after the job was completed.  No complaints at all.

review stars review stars review stars review stars review stars   2nd November 2017
Value of Products/Services or Work Performed: £2,300
Review Comments
Martin removed my two external doors (front and back).  Martin installed my two new external doors (front and back).  Martin took away all debris and mess.  Martin left my property as he found it: Martin did an absolutely fantastic job on our doors.  They look stylish and are very secure.  From the free quotation process through to the job completion, Martin has provided us with first class communication, reliability, professionalism and outstanding workmanship.  We will be using him again and recommending him to others.

review stars review stars review stars review stars review stars   9th October 2017
Value of Products/Services or Work Performed: £6,000
Review Comments
Full replacement of 6 windows plus door in our ex local authority 2nd floor flat in Musselburgh.  This included full removal of the old windows (including old sash cases) and removal of the old door and frame.  All old windows and doors were removed and disposed of by MP Windows: We are delighted with the end result.  Job was completed within the timescale estimated.  Service was second to none and Martin kept us informed of progress.  Neighbours have also commented about how good the windows look from the outside and have asked who installed the windows.  I would have no hesitation in recommending MP Windows.

review stars review stars review stars review stars review stars   20th September 2017
Value of Products/Services or Work Performed: £3,350
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6 x new windows: Great job, would recommend

review stars review stars review stars review stars review stars   25th August 2017
Value of Products/Services or Work Performed: £1,500
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Replaced three windows: No comment given on form but customer gave 10/10 scores for each question.

review stars review stars review stars review stars review stars   2nd August 2017
Review Comments
Windows sealed and new skylight: This trader could have said I needed new windows but said they just needed re-sealed.  I ask the trader to do the job at a time that suited me so he could work with the roofer so all the work was done at the same time.  Fab job.  Windows are fab now and skylight now lets in so much light, as he said it would.

review stars review stars review stars review stars review stars   9th June 2017
Value of Products/Services or Work Performed: £3,720
Review Comments
Replacement windows x 5, replacement front door and furnishings.  Frosted glass panel beside front door: Extremely happy with work done on my property.  Job commenced when scheduled and finished on time.  All work was carried out to a high standard and in a professional manner.  I would highly recommend MP Windows, Inveresk Mills Industrial Park, Musselburgh.

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