In association with East Lothian Council
East Lothian
Trusted Trader

R3 Direct

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 4.7 out of 5 based on 43 reviews and feedback

R3 Direct
18-20 Market Street
Haddington
EH41 3JL
03000 999247
  

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Business Information

R3 Direct is available to Edinburgh, East Lothian and Scottish Borders residents. A dedicated and experienced team of skilled tradesmen are on hand to ensure your repair or construction project is completed to your satisfaction.

We have what you need - Plumbers, Joiners, Electricians, Roofing, Kitchens, Bathrooms, Showers, Drainage, Fencing, Windows, Doors and much more!

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Reviews and Feedback

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4.7 out of 5 based on 43 reviews.
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review stars review stars review stars review stars review stars   4th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
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So impressed with all the work we have had done by R3. The process is so easy, from first contact to finishing the job. Even when there was a slight blip in organisation, everybody went out of their way to help find a solution which worked well. Plumber, joiner and decorator were all great. We would definitely use again next time.

review stars review stars review stars review stars review stars   30th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Great service, very tidy worker & great quality of work. Would recommend.

review stars review stars review stars review stars review stars   14th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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This is the second time I have had some small electrical work done. Previously I suggested that the price seemed a bit high for the work done but I am now familiar with the way the jobs are costed and my earlier comments were perhaps a little unfair. Based on my most recent experience I felt I received value for money and the response was very prompt. The electrician turned up at the allotted time was very easy to talk to and he explained exactly what was needed.
review stars review stars review stars review stars review stars   8th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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R3 repaired the ceiling that had been damaged by a water leak in a small office.
I used R3 because they had done more major work for the school where I volunteer. They are reliable and turn up when they say they will. The tradesmen are all skilled, work safely and are courteous and careful.
R3 checked that the work is satisfactory before issuing an invoice.
I would not hesitate to recommend them and would use them for preference in the future.
review stars review stars review stars review stars review stars   11th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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A small electrical job. Was more expensive than I thought it would be for a 20 minute job (I might just be out of touch with costs) but I agreed the price. The positive points were a quick response to my enquiry, the friendly electrician turned up at the allotted time and did a good job, and that was more important to me than the cost.

review stars review stars review stars review stars review stars   30th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Plumbing came when they said did a neat and tidy job and the chap was very pleasant would definitely recommend and use them again thanks.
review stars review stars review stars review stars review stars   28th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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We needed a plumber urgently for an emergency repair job. The plumber arrived quickly and completed the job efficiently. He was helpful and took time to explain what he was doing. Would use them again.
review stars review stars review stars review stars review stars   23rd July 2021
Value of Products/Services or Work Performed: £1 - £1000
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I am happy to confirm that I had excellent service from your two employees on Tuesday 22nd and Thursday 24th June. They both worked hard and quickly with appropriate care and attention. They regularly liaised with me to ensure that what they were doing was what I was requiring. It was a friendly service that caused me no inconvenience and they carefully cleared away any mess and left everything neat and tidy. I will certainly recommend your company to friends and neighbours.
review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Remove and replace three bedroom doors and three full size cupboard doors to match. Joiners worked well together, did a first class job and tidied up after themselves. Happy with the job and the attitudes of the workers. Lost a star as we had a little trouble with our first appointed date when the joiner turned up minus the hardware and half the doors, which was the first time this firm had let us down, however, more than made up with the usual high standard of workmanship.
review stars review stars review stars review stars review stars   15th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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I got a large crack in the mullion between my windows repaired. Great job done. On time and very courteous too.

review stars review stars review stars review stars review stars   14th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Storage heater got two new parts. Very efficient and pleasant experience. Will use again if required.
review stars review stars review stars review stars review stars   7th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had a new toilet, shower unit & kitchen sink & taps installed. Workman got work done over two days & each day was only here for a couple of hours. Quick, efficient & friendly. Great customer service included for free!. Good quote price given & excepted. This company is definitely a trusted trader in our view, & will choose them again next time too.
review stars review stars review stars review stars review stars   16th June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Replacing rotten floorboards and bath in bathroom very high standard of work and tradesmen very helpful and punctual did the work in the time they stated
review stars review stars review stars review stars review stars   15th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Various leaks fixed; new taps fitted. Delighted with the quality of the work, the competence and friendly attitude of the tradesman who worked here.

review stars review stars   3rd June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had work done on a blocked waste pipe in Bathroom basin in Sept 2020. Recommended I get a new monobloc basin tap from Screwfix.
Eventually did this on 27/4/2021 and suggested it would be fitted at a discount. New tap fitted on 12/5. After fitting, was told I needed a low pressure tap. Hardly any pressure and my old tap had been taken away. Complained the work was not fit for purpose and I had acted as advised. Firm agreed to get another tap and fit. If the first new tap had been checked before fitting, I could have been refunded the cost.
Lessons learnt. 1. Question what is being done and check suitability of the product before work commences.
2. Charged labour for first fitting that was not suitable. At least the Business development manager later sourced a suitable tap.

Moderator Response
BUINESS RESPONSE: Our first visit to this property was to clear a blockage in the bathroom and we carried this out. We showed the customer the taps that we carry in our vans as stock, but they didn’t like these and purchased a tap themselves.
On the 12 May 2021 our plumber fitted the customers own tap and on testing found that the tap was not suitable for low pressure and informed John Dickson, who purchased a suitable tap at R3’s expense and arranged for it to be fitted, this was completed on the visit 27 May 2021.
The customers basis for the negative review is that the tap was not suitable and should have been checked.
The tap wasn’t purchased by R3 it was purchased by the customer. The plumber wouldn’t have known that it was low pressure and fitted the tap as purchased by the customer.

The second point the customer makes is about being charged for labour on the first visit.

Whether the labour charge was the first or second visit is irrelevant as the tap wasn’t fit for purpose by no fault of R3 and at R3’s cost the tap was replaced, I feel R3 operative’s and John Dickson couldn’t have done anymore.

For the reasons mentioned I feel this review is unfair
review stars review stars review stars review stars review stars   25th May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Two routine but necessary small plumbing jobs carried out on time, cheerfully and efficiently. Would definitely engage R3 again.
review stars review stars review stars review stars review stars   22nd May 2021
Value of Products/Services or Work Performed: £1 - £1000
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R3 are a first class company with first class service the engineers are very polite and professional I would recommend them to anyone
review stars review stars review stars review stars review stars   8th April 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Great experience, very happy with the standard of work. Value for money. Will use again
review stars review stars review stars review stars   13th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I have used R3 twice(to repair facing on an extension and to repair and paint gutters) and they have quickly provided estimates and completed work relatively quickly. However on both occassions they have overestimated the amount of time and effort needed for the work. The first occassion was minor, but on the second I was led to believe that the work would require external scaffolding and take two days. The onsite workers were clear they would not need the scaffold and completed the work in two (seperate) half days. I asked that this be considered in my invoice and after following up with a call and an email received this response from contract manager
'You are correct that our trades team didn’t feel the use of our temporary scaffold was necessary. Though this wouldn’t have had any real impact on the speed of the works being completed. Unfortunately the quote we provided was not an estimate and is always a fixed price for a fixed job, it is therefore not adjustable after the contract has been completed.'
I feel it is important to point this out to other customers, in effect it means that any savings in time and effort from overestimating work done remains with the company.
review stars review stars review stars review stars review stars   22nd December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Review Comments
Repairing damaged ceiling, replacing water heater, refreshing paint work.

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