In association with East Lothian Council
East Lothian
Trusted Trader

R3 Direct

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 4.7 out of 5 based on 47 reviews and feedback.
Trusted Trader member since 2017.

R3 Direct
18-20 Market Street
Haddington
EH41 3JL
03000 999247
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Business Information

R3 Direct is available to East Lothian and Edinburgh residents. A dedicated and experienced team of skilled tradesmen are on hand to ensure your repair or construction project is completed to your satisfaction.

We have what you need - Plumbers, Joiners, Electricians, Roofing, Kitchens, Bathrooms, Showers, Drainage, Fencing, Windows, Doors and much more!

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Reviews and Feedback

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4.7 out of 5 based on 47 reviews.
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review stars review stars review stars review stars review stars   30th March 2023
Value of Products/Services or Work Performed: £1 - £1000
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After a negative experience with another company who failed to fix an issue with our boiler leaving us with no hot water for an extended period, we turned to R3 Direct and our experience with them was excellent.

They came out the day I contacted them, identified the problem and quickly worked to fix it. We received great customer service from their tradespeople and call agents who kept us informed throughout the work. I would use this company again and certainly recommend them to others.

review stars review stars review stars review stars review stars   31st October 2022
Value of Products/Services or Work Performed: £1 - £1000
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We contacted R3 Direct to repair our bathroom shower which had resisted our own efforts. The plumber arrived on time. He was very polite, quick and efficient. Although we had expected that at least part of the shower would have to be replaced, he was able to deal with the problem with having to resort to this.
review stars review stars review stars review stars review stars   7th October 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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We had a wetroom installed. Wow what a team, day one the bathroom was gutted ready for all the tradesmen to do their parts. All waste removed daily.
Toilet was plumbed back in at the end of every shift and everything tidied up.
Special mention to Paul the joiner who was professional throughout and coordinated all the jobs and so hard working.
It was completed by day 5 and looked amazing. Can't thank the R3 team enough. Well done lads for a fantastic job.
review stars review stars review stars review stars review stars   11th July 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Wet Floor shower Room conversion
Great Tradesmen, very tidy and all works completed on time
review stars review stars review stars review stars review stars   4th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
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So impressed with all the work we have had done by R3. The process is so easy, from first contact to finishing the job. Even when there was a slight blip in organisation, everybody went out of their way to help find a solution which worked well. Plumber, joiner and decorator were all great. We would definitely use again next time.

review stars review stars review stars review stars review stars   30th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Great service, very tidy worker & great quality of work. Would recommend.

review stars review stars review stars review stars review stars   14th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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This is the second time I have had some small electrical work done. Previously I suggested that the price seemed a bit high for the work done but I am now familiar with the way the jobs are costed and my earlier comments were perhaps a little unfair. Based on my most recent experience I felt I received value for money and the response was very prompt. The electrician turned up at the allotted time was very easy to talk to and he explained exactly what was needed.
review stars review stars review stars review stars review stars   8th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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R3 repaired the ceiling that had been damaged by a water leak in a small office.
I used R3 because they had done more major work for the school where I volunteer. They are reliable and turn up when they say they will. The tradesmen are all skilled, work safely and are courteous and careful.
R3 checked that the work is satisfactory before issuing an invoice.
I would not hesitate to recommend them and would use them for preference in the future.
review stars review stars review stars review stars review stars   11th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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A small electrical job. Was more expensive than I thought it would be for a 20 minute job (I might just be out of touch with costs) but I agreed the price. The positive points were a quick response to my enquiry, the friendly electrician turned up at the allotted time and did a good job, and that was more important to me than the cost.

review stars review stars review stars review stars review stars   30th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Plumbing came when they said did a neat and tidy job and the chap was very pleasant would definitely recommend and use them again thanks.
review stars review stars review stars review stars review stars   28th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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We needed a plumber urgently for an emergency repair job. The plumber arrived quickly and completed the job efficiently. He was helpful and took time to explain what he was doing. Would use them again.
review stars review stars review stars review stars review stars   23rd July 2021
Value of Products/Services or Work Performed: £1 - £1000
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I am happy to confirm that I had excellent service from your two employees on Tuesday 22nd and Thursday 24th June. They both worked hard and quickly with appropriate care and attention. They regularly liaised with me to ensure that what they were doing was what I was requiring. It was a friendly service that caused me no inconvenience and they carefully cleared away any mess and left everything neat and tidy. I will certainly recommend your company to friends and neighbours.
review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Remove and replace three bedroom doors and three full size cupboard doors to match. Joiners worked well together, did a first class job and tidied up after themselves. Happy with the job and the attitudes of the workers. Lost a star as we had a little trouble with our first appointed date when the joiner turned up minus the hardware and half the doors, which was the first time this firm had let us down, however, more than made up with the usual high standard of workmanship.
review stars review stars review stars review stars review stars   15th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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I got a large crack in the mullion between my windows repaired. Great job done. On time and very courteous too.

review stars review stars review stars review stars review stars   14th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Storage heater got two new parts. Very efficient and pleasant experience. Will use again if required.
review stars review stars review stars review stars review stars   7th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had a new toilet, shower unit & kitchen sink & taps installed. Workman got work done over two days & each day was only here for a couple of hours. Quick, efficient & friendly. Great customer service included for free!. Good quote price given & excepted. This company is definitely a trusted trader in our view, & will choose them again next time too.
review stars review stars review stars review stars review stars   16th June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Replacing rotten floorboards and bath in bathroom very high standard of work and tradesmen very helpful and punctual did the work in the time they stated
review stars review stars review stars review stars review stars   15th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Various leaks fixed; new taps fitted. Delighted with the quality of the work, the competence and friendly attitude of the tradesman who worked here.

review stars review stars   3rd June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had work done on a blocked waste pipe in Bathroom basin in Sept 2020. Recommended I get a new monobloc basin tap from Screwfix.
Eventually did this on 27/4/2021 and suggested it would be fitted at a discount. New tap fitted on 12/5. After fitting, was told I needed a low pressure tap. Hardly any pressure and my old tap had been taken away. Complained the work was not fit for purpose and I had acted as advised. Firm agreed to get another tap and fit. If the first new tap had been checked before fitting, I could have been refunded the cost.
Lessons learnt. 1. Question what is being done and check suitability of the product before work commences.
2. Charged labour for first fitting that was not suitable. At least the Business development manager later sourced a suitable tap.

Moderator Response
BUINESS RESPONSE: Our first visit to this property was to clear a blockage in the bathroom and we carried this out. We showed the customer the taps that we carry in our vans as stock, but they didn’t like these and purchased a tap themselves.
On the 12 May 2021 our plumber fitted the customers own tap and on testing found that the tap was not suitable for low pressure and informed John Dickson, who purchased a suitable tap at R3’s expense and arranged for it to be fitted, this was completed on the visit 27 May 2021.
The customers basis for the negative review is that the tap was not suitable and should have been checked.
The tap wasn’t purchased by R3 it was purchased by the customer. The plumber wouldn’t have known that it was low pressure and fitted the tap as purchased by the customer.

The second point the customer makes is about being charged for labour on the first visit.

Whether the labour charge was the first or second visit is irrelevant as the tap wasn’t fit for purpose by no fault of R3 and at R3’s cost the tap was replaced, I feel R3 operative’s and John Dickson couldn’t have done anymore.

For the reasons mentioned I feel this review is unfair
review stars review stars review stars review stars review stars   25th May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Two routine but necessary small plumbing jobs carried out on time, cheerfully and efficiently. Would definitely engage R3 again.
review stars review stars review stars review stars review stars   22nd May 2021
Value of Products/Services or Work Performed: £1 - £1000
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R3 are a first class company with first class service the engineers are very polite and professional I would recommend them to anyone
review stars review stars review stars review stars review stars   8th April 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Great experience, very happy with the standard of work. Value for money. Will use again
review stars review stars review stars review stars   13th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I have used R3 twice(to repair facing on an extension and to repair and paint gutters) and they have quickly provided estimates and completed work relatively quickly. However on both occassions they have overestimated the amount of time and effort needed for the work. The first occassion was minor, but on the second I was led to believe that the work would require external scaffolding and take two days. The onsite workers were clear they would not need the scaffold and completed the work in two (seperate) half days. I asked that this be considered in my invoice and after following up with a call and an email received this response from contract manager
'You are correct that our trades team didn’t feel the use of our temporary scaffold was necessary. Though this wouldn’t have had any real impact on the speed of the works being completed. Unfortunately the quote we provided was not an estimate and is always a fixed price for a fixed job, it is therefore not adjustable after the contract has been completed.'
I feel it is important to point this out to other customers, in effect it means that any savings in time and effort from overestimating work done remains with the company.
review stars review stars review stars review stars review stars   22nd December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Repairing damaged ceiling, replacing water heater, refreshing paint work.

review stars review stars review stars review stars review stars   5th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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New taps fitted on sink and bath.
First class work and left every thing spotless.
review stars review stars review stars review stars review stars   1st December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Smoke, heat and carbon monoxide detectors fitted to comply with the new Scottish Government regulations, which were due to become law in February 2021, but possibly extended due to the Coronavirus lockdowns causing problems with getting these jobs done. That's ours done ahead of the regulations becoming law. Scott worked, safe distancing, but explaining every step of what he was doing, then talked through how the system worked. We also got our electrical wiring throughout checked and asked about getting single sockets replaced with double, so Scott said he'd get us a quote for that job. Very happy with the works done, Scott's friendly, professional attitude and he even cleaned up at the back of himself.
review stars review stars review stars review stars review stars   27th November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I had a combination of lights fitted internally and externally. My wooden staircase had a step in disrepair which is now fixed along with two internal doors sanded down. A bathroom tap’s water flow was improved. Bathroom Lino was laid. And my external walls were painted along with varnish application to the wooden soffits.

I’m very happy with the works carried out and glad I went for this all-in-one traded service!

Highly recommended!
review stars review stars review stars review stars review stars   24th November 2020
Value of Products/Services or Work Performed: £1 - £1000
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Removed broken cement all round the house base and renewed same.
The work was first class and when finished it was left clean and tidy.
review stars review stars review stars review stars review stars   17th November 2020
Value of Products/Services or Work Performed: £1 - £1000
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We had R3 fit 3 doors for us, as it was a larger job we had to have someone come and take a look to quote. We then had to accept the quote and have an appointment booked. This part of this service is really easy and everyone we spoke to was professional and friendly.
When the job was being done the person working on it was really nice and friendly, the work didn't take that long and was done to a really high standard. Very happy with our new doors, so happy that we are getting them to quote on another job. Definitely recommend.
review stars review stars review stars review stars review stars   5th November 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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R3 Direct, led by John Dickson, undertook installation of a new combi central heating boiler and installed two new bathrooms at my flat in Edinburgh. All work was completed to a high standard, on time and at a very reasonable price. A great service and I would highly recommend R3 to anyone.
review stars review stars review stars review stars review stars   19th October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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We had water damage to our bathroom which required removal of the bathroom fittings , floor tiles and floor. They treated affected areas, tied pipes, replaced floor, laid new floor tiles and replaced the bathroom. They also carried out additional work to downstairs toilet.

We had been let down by other companies and decided to contact R3. Although they might be slightly more expensive than other companies, they were very reliable and the standard of work with excellent. They were very tidy and left no mess what so ever.

It was easy to book an appointment on line and the contracts manager went through our requirements thoroughly and sent a quote within a few days. The workmen for the 2 days were very pleasant and hard working.

They followed all covid-19 guidance.

review stars review stars review stars review stars review stars   4th October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent refurbishment of en-suite very clean and tidy workers Discussed all issues found and non pressure to take advice.
Kind and considerate towards my mum who suffers dementia.
Exceeded price for very good job very happy with results

Review Image 1 for R3 Direct by Norma Review Image 2 for R3 Direct by Norma 
review stars review stars review stars review stars review stars   2nd October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of tank with Eco and immersion also solar link to heat water
The company recommended this option and I'm so pleased as I have no water heating bills. The job was done efficiently and no mess was left

Review Image 1 for R3 Direct by Susan C Review Image 2 for R3 Direct by Susan C 
review stars review stars review stars review stars review stars   28th September 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Cold water tank & hot water tank removed cold water connected to mains replaced a small hot water tank when finished you wouldn’t have known a work man had been in. I’ve used them twice since & they are coming to do another job for me

review stars review stars review stars review stars review stars   18th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Replacement of bathroom fan vent grid with hooded cover to prevent strong wind blowing dust into fan and the bathroom . We are very pleased with the work done by Findlay. He came within the scheduled time, phoning ahead to give arrival time. He went out of his way to make sure we were satisfied with his work including cleaning out, on our request, dust/sand which had accumulated in the street end of the fan tunnel. He neatly silicone sealed the vent in place with brown silicone.
Excellent job.
review stars review stars review stars review stars review stars   9th September 2020
Value of Products/Services or Work Performed: £1 - £1000
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Diagnosis and repair to leak in bathroom. Work carried out efficiently. Would use R3 again and no hesitation in recommending to others.
review stars review stars review stars review stars review stars   3rd September 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Renewing seal and plug in downstairs shower, installing new bath and shower/ vanity unit/ levelling floor upstairs.

The best thing about R3 is the workers are all very pleasant and helpful,give lots of useful advice. Made minimum amount of noise, very good when clients may be working from home.Managed to get work done after lifting of Covid restrictions pretty quickly .The system of a foreman coming to inspect after the job is done means anything needing improved is picked up quickly and completed, we were grateful for this.The advantage to having an unmbrella company like this is you have access to plumbers/joiners/electricians in a one -stop place.
review stars review stars review stars review stars review stars   26th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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Very happy. Excellent service on same day.
Prompt, considerate, helpful and fixed the problem window that would not shut!
review stars review stars review stars review stars review stars   24th September 2019
Value of Products/Services or Work Performed: £165
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Diagnosis and repair of 3kW immersion hearer.
Very prompt attendance, competent diagnosis and repair.
Very tidy.
Very friendly.
A pleasure to do business with!
R3 Direct sets the standard.
review stars review stars review stars review stars review stars   22nd March 2019
Value of Products/Services or Work Performed: £4,032
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Really delighted with our bathroom refurbishment. All tradesmen were very hard-working, careful, professional and very nice to know. Despite some unexpected problems, these were quickly solved with very good grace, leaving us happy customers. We readily recommend R3 and wish them continued success.
review stars review stars review stars review stars review stars   30th September 2018
Value of Products/Services or Work Performed: £1 - £1000
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Superb service delivered by competent, professional and friendly staff. Outcome exceeded expectation. They arrived on time and despite unexpected problems being encountered, completed the job with good grace and within the quote given. Work immaculate - no clearing up after these guys!

It is obvious why they won a SELECT Best Small Contractor Award some years ago. We wish them continued success and would highly recommend this company.
review stars review stars review stars review stars   23rd July 2018
Value of Products/Services or Work Performed: £1001 - £5000
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R3 workers made tremendous efforts to ease the worry of moving furniture, carpets etc - to complete works required. Kept us informed and worked in a tidy and helpful manner.

review stars review stars review stars review stars review stars   9th July 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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6 new windows, insulated exterior walls and new kitchen fitted. The work was done at a good price by a well organised, professional, helpful and tidy workforce.

review stars review stars review stars review stars review stars   18th August 2017
Value of Products/Services or Work Performed: £16,370
Review Comments
Large kitchen and upstairs small kitchen re-fitted, toilets upgraded.  Decoration to kitchens, toilets, stairs and landings.  Exterior doors re-fitted and decorated.  New floor coverings to kitchens, toilets and hall: Very pleased with the work carried out and assistance in having upgrading work.  Various trades, joiners, plumbers, plasterer, electrician all available when required.  Excellent having all trades available.

review stars review stars review stars review stars review stars   28th January 2013
Value of Products/Services or Work Performed: £40,000
Review Comments
Range of reactive and planned maintenance works, including preparation of void properties between tenancies.  Works let, rates agreed on and payments processed under a comprehensive schedule of rates and associates contract documents.  (forst year of 3-5 year appointment): We have found R3 to be very easy to work with.  Staff have been accommodating, work has been timeously completed and tenant satisfaction has been high.  I'd have no hesitation in recommending this contractor.

review stars review stars review stars review stars review stars   16th January 2013
Value of Products/Services or Work Performed: £2,000
Review Comments
Planned, cyclical, reactive maintenance: Maintenance contractor in our group.