In association with East Lothian Council
East Lothian
Trusted Trader

James W Alexander

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 5.0 out of 5 based on 79 reviews and feedback.
Trusted Trader member since 2017.

James W Alexander
120 North High Street
Musselburgh
EH21 6AS
0131 665 9960

Trade Associations

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Business Information

Over the years, our team has been able to carry our all types of small scale building projects. Within our team we have a variety of skills and knowledge, and if we don’t know how to do something ourselves, we will know someone who can.

From flooring to wiring, brickwork to roofing, bathroom refurbishment to kitchen fitting and of course plumbing we can oversee any job and save you having to co-ordinate several different tradesmen. Please contact us with your requirements.

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Reviews and Feedback

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5.0 out of 5 based on 79 reviews.
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review stars review stars review stars review stars review stars   24th March 2024
Value of Products/Services or Work Performed: £1001 - £5000
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We have had our kitchen done, and various plumbing works completed by the team at JW Alexander and what a great job they done. Fast, reliable, experienced and top quality, very good communication and great value for money for the service they provide. I will definitely be recommending to friends and family.

review stars review stars review stars review stars review stars   24th February 2024
Value of Products/Services or Work Performed: £1001 - £5000
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James W Alexander, installed a new boiler last year,and were really impressed with a great seamless service, everything from quotation, to ordering to installation.

just a couple of week ago we contacted J.W.A again as required two inline vents to be suppplied and installed one in kitchen and one in the showeroom, both were fitted into the ceiling and vented up through the roof, another great job done.
its really pleasing to have a local company that offers a great service at a fair price.
review stars review stars review stars review stars review stars   16th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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I had work completed in my new home from one of the Joiners which I was anxious about prior to working with JWA. The customer service received was fantastic, really polite and well mannered. In regards to the works completed it was very efficient and delivered to an exceptional standard. Everything was kept clean and tidy which gave me comfort my home was treated with care. Given the quality of work I was pleasantly surprised with the pricing of the job! I couldn’t recommend this company enough as they really put you the customer first. I’d happily have them back for future works!

review stars review stars   14th February 2024
Value of Products/Services or Work Performed: £5001 - £25,000
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Replacement of a shower, replacement of 5 radiators, replacement of oven, hob and sink. The work carried out took 5 months to complete.

Despite calls and e-mails the firm would not respond in a timely manner.
Frequently weeks between anyone coming to continue the work, which was not extensive or complicated.

Overall, all the quality of the work was acceptable once snagging was complete. The electrician was friendly and very efficient, finished in one afternoon.

The constant chasing, requesting information and lack of communication was unprofessional and had an impact on the trades I had to get to do the rest of the work.

I would not use again nor recommend.
review stars review stars review stars review stars review stars   19th April 2023
Value of Products/Services or Work Performed: £1 - £1000
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Wanted a small job done. Came next day. Great job. 2nd time a have used them and Would use them again. Would recommend.
review stars review stars review stars review stars review stars   24th March 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Old boiler taken out of bedroom and new one installed in the attic, new radiators in stall in every room. Plug socket and new light in attic all extra that we didn’t t think of but it wasn’t a problem to the boys. No mess and friendly. Used for another house so did t hesitate to use again. Thanks.

review stars review stars review stars review stars review stars   26th January 2023
Value of Products/Services or Work Performed: £1 - £1000
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I've used them 3 times over the past few years for emergency work and have not been disappointed yet. I would recommend them unreservedly.
review stars review stars review stars review stars review stars   13th May 2022
Value of Products/Services or Work Performed: £1 - £1000
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I've used James W Alexander on multiple occasions for ad-hoc repairs. They have been consistently excellent with a rapid response, excellent communication, high quality work, friendly staff and great pricing. Thoroughly recommended.
review stars review stars review stars review stars review stars   21st April 2022
Value of Products/Services or Work Performed: £1 - £1000
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We had four fairly small jobs to be done in our house and from the initial call to James Alexander, through the estimate to the completion of all the work, we received outstanding service. I recommend James Alexander unreservedly for courtesy, efficiency, tidiness, time-keeping and cost. A great business to choose.
review stars review stars review stars review stars review stars   20th April 2022
Value of Products/Services or Work Performed: £1 - £1000
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New hot water pump fitted and pipes adjusted. Picked up on issues no other plumbers had, very professional start to finish. Great work done in a efficient manner. Would highly recommend.
review stars review stars review stars review stars review stars   11th April 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Fitted my new kitchen to my full satisfaction. Also very courteous and punctual.
review stars review stars review stars review stars review stars   5th April 2022
Value of Products/Services or Work Performed: £1 - £1000
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We always use JWA for gas boiler servicing.The engineers arrive at the time slot previously specified and are polite and clear away any mess if any has been made,They also wear masks.
We've also had an electrical work survey carried out and reported on for a council completion certificate. Again, no problems, every procedure explained and work completed in the specified time.
We wouldn't use any other firm now.
review stars review stars review stars review stars review stars   25th October 2021
Value of Products/Services or Work Performed: £1 - £1000
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I needed lots of little jobs done, replacing toilet flush and tightening up the kitchen tap. A couple of plugs not working and a loose connection to a light fitting. I HATE having to call and deal with trades people, nothing personal, just a general anxiety.
The guys that came out were amazing, they were on time the work was done within an hour and they didn’t make me feel silly for calling.
I would highly recommend and will be using again in the future.
review stars review stars review stars review stars review stars   30th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Boiler and gas fire service.

First class service again, prompt, efficient, clean and tidy. Although slightly delayed due to Covid-19 restrictions they were able to get this completed early in May. Also sorted out a WC flush and replaced some tap washers during same visit. Both men were very polite and not intrusive at all. Been using JWA for a number of years now and always been delighted with their service and attitude.
review stars review stars review stars review stars review stars   16th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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Had problem with toilet flushing. Plumber came about 2 hours later. Had to go to Macmerry for a part. Did the job very quickly. No problems since. Would certainly use the company again and would reccommend them.
review stars review stars review stars review stars review stars   11th May 2021
Value of Products/Services or Work Performed: £1001 - £5000
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First class service and quality workmanship all round from initial assessment to timeliness and efficiency of tradesmen. Quality check also covered by manager when work completed for further reassurance. Would definitely use this company again and recommend to anyone looking for top quality and service to match.
review stars review stars review stars review stars review stars   4th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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I needed a toilet flush changed and have previously had problems with other companies in trying to get good service/people turning up on time, answering the phone etc.
This was straightforward from start to finish, easy to book an appointment with friendly service, the plumber turned up right on time, followed all the current rules and was polite and friendly and did a really good job. I would definitely use again for large or smaller jobs.
review stars review stars review stars review stars review stars   27th November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Plumbing work carried out. Very satisfied with workmanship. Men arrived on time. Very courteous and well mannered. Left everything clean and tidy afterwards.

Would definitely use them again and recommend them.

review stars review stars review stars review stars review stars   19th November 2020
Value of Products/Services or Work Performed: £1 - £1000
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I’ve used the firm at least 3 times for a blocked toilet, water not refilling in cistern over the last few years. Each time they have come on the same day I contacted them and fixed the problem. And each time the workmen are polite and friendly. And there’s no ridiculous £100 call out charge b4 they look at a problem which seems to be the case with a lot of firms. I’ve found the bill to be a fair price. Thoroughly recommend them.
review stars review stars review stars review stars review stars   12th October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Everything was done to perfection and more came on time everyday finished when they said they would job done so well.
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