In association with Fife Council
Fife
Trusted Trader

Sean Brown Plumbing and Heating Ltd

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 4.9 out of 5 based on 273 reviews and feedback
Trusted Trader since 2019.

Sean Brown Plumbing and Heating Ltd
Unit 5 Carwhinney, Mitchelston Industrial Estate
Kirkcaldy
KY1 3LS
01592 328998
        

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Business Information

Sean Brown Plumbing and Heating Ltd is a well established plumbing and heating installation company based in Kirkcaldy, Fife.
We cover Fife, Edinburgh, The Lothian and Tayside.

After completing a full 4 year apprenticeship and a further 6 years as an advanced plumbing and heating engineer Sean decided to set up the company in November 2003.
We have seen the business grow from strength to strength over the years mainly due to word of mouth recommendations from the high level of work carried out and excellent levels of customer service.

Our fully qualified plumbing and heating engineers have over 80 years of combined experience within the industry.
We employ local guys and also apprentices ensuring the next generation of plumbers are trained to a high standard, this is all managed by our office manager ensuring our customers receive the highest level of service throughout all workscopes.

We specialise in central heating and boiler installation, servicing, maintenance and repair, full bathroom renovations with a full design service offered at our new luxury bathroom showroom located in Mitchelston Industrial Estate, Kirkcaldy.

We are fully insured, gas safe registered, SNIPEF registered and fully compliant with Health and Safety Work Practices.

We are happy to discuss any work requirements whether it be a leaky tap, a new high efficiency boiler installation or full house installations.

The standard of our work can be found on our Facebook page under Sean Brown Plumbing and Heating Ltd.

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Reviews and Feedback

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4.9 out of 5 based on 273 reviews.
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review stars review stars review stars review stars review stars   12th October 2021
Value of Products/Services or Work Performed: £1 - £1000
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We are very pleased with the reliability and professionalism of the plumbers from Sean Brown Plumbers , would definitely use their services again.
review stars review stars review stars review stars review stars   3rd October 2021
Value of Products/Services or Work Performed: £1 - £1000
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Sean gave me confidence in his trade ability and was quick and efficient in the work required to be done. He answered all of my questions about the job being done and what he needed to do before carrying the work out.
His business was efficient in all aspects of booking appointment, to time of arrival and job completion. The billing aspect was efficient and simple to.
review stars review stars review stars review stars review stars   21st September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Conversion of old bathroom into new shower room. Excellent work throughout, with amazing attention to detail, and everyone involved always courteous and considerate.

review stars review stars review stars review stars review stars   17th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Quick and very efficient work helped us get our new oven installed thanks no hesitation in recommending your company
review stars review stars review stars review stars review stars   17th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Very helpful and great service, will de use again.

review stars review stars review stars review stars review stars   13th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Kitchen sink installation. Good communication with office. Plumbers arrived on time. Highly recommended.

review stars review stars review stars review stars review stars   9th September 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent work, on time, did what they said and more, very clean and would highly recommend and have done so. Brilliant workers.

review stars review stars review stars review stars review stars   8th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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We have used Sean Brown many times over the past 15 years for basic plumbing jobs as well as refurbishments for shower rooms. Excellent work and good attention to detail
review stars review stars review stars review stars review stars   28th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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I had a leak in my Valiant boiler two weeks after the Valiant guarantee. Sean had one of his plumbers come out same day and identified the problem. Unknown to me, Sean contacted Valiant and suggested that in view of the situation over the last year, they might address the problem. They did, without charge. same day. Great service all round.
review stars review stars review stars review stars review stars   27th August 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New vaillant combo boiler, new radiators resited and installed.
All work carried out with great professionalism, old property proved difficult access for parts of work but the team persevered and the end work was faultless!
I have used Sean for previous work and highly recommend his small company for any
heating/plumbing projects!
review stars review stars review stars review stars review stars   23rd August 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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New boiler and radiators.
Excellent workmanship, really nice guys, clean and tidy job.
Would recommend 110%.
review stars review stars review stars review stars review stars   23rd August 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I have used Sean Brown Plumbing several times now - and always find the team very professional- helpful- friendly and reliable. The latest job was fitting a new combo boiler in my retail premises- on a short deadline. Fast and efficient. Highly recommend.
review stars review stars review stars   20th August 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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I have used Sean Brown for a boiler & water tank installation, replacement of radiators & an en-suite, in excess of £20k. Brian & Brian + others are great...knowledgeable, reliable & helpful. We've been repeat customers until the installation of the en-suite, where we had a flawed design (by Brown&Co B'rooms), errors in the installation (mistakes happen & we are reasonable!), 2 leaks, 1 caused by a poorly fitted sink trap being propped up (no enquiry of damage from Sean or apology!), an attempt to repair a damaged radiator with what I assume was a 'sharpie' pen! End to end this has been nearly 9 weeks of frustration. Sean expects his customers to accept a catalogue of mistakes/inconvenience/compromise, he promotes a high end product and his show room, vans, employees look/act the part, unfortunately the owner himself doesn't seem to follow his own principles. Proactive customer service from the person who should take ownership in the event of inevitable 'issues' is non existent. If you do find cause for complaint, don't expect Sean to care about anything other than getting full payment, you might be lucky and get a grudged apology but certainly don't expect him to get in touch, or be reasonable when it comes to compensation for his errors! If you get a job with no issues, the installers do a great job, just a shame they are let down by the management. We have taken the rest of our business elsewhere.

Moderator Response
Thankyou for your feedback which we certainly take on board and learn from personally and as a company.

There is no doubt the en-suite installation did not go as it should have or what is expected from us as a company.

When the initial design flaw was found, you were offered to make the change at no additional cost, however you decided to leave as is and were happy to accept the change that was required and continue with the installation.

The length of time the install took to complete was due to issues with sub standard material supplied by our suppliers and shortages and material ( this is being seen country wide through all industries ) and was out with our control, respective of us constantly chasing our suppliers for an update on expected delivery time to allow us to fully complete your en-suite, the part required did not stop you from using it however.

The damage to the towel warmer was noted and you were advised of during the install, at which time a repair was done and you were notified if you weren’t happy with the repair a replacement would be ordered without any issue, this was this case and a replacement was fitted ( no sharpie was used during this repair ) .

At every stage of the install you were kept informed of all updates of outstanding material when we had the information on hand and as soon as we had the parts on site, these were installed within an agreed and prompt timescale with yourself.

By all accounts I can assure you that no one was more frustrated than myself, this isn’t or how I expect jobs to go.

However being told that I shouldn’t be in business and don’t know how to run a business and that you will not be paying the balance without any discussion, equally this isn’t acceptable to hear, given the challenging times we live in and for the effort I and our team put in.

Apologies were given throughout the delay however I apologise publicly for these.

Best wishes,

Sean
review stars review stars review stars review stars review stars   19th August 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler resited, old one taken away and hole in wall filled in, neat and tidy pipework, flushing out of radiators. A professional and competent job. I am very pleased with the result.
review stars review stars review stars review stars review stars   19th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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I recently used Sean Brown plumbing.. The work undertaken was to upgrade taps and install a new bath panel. This was carried out very professionally and efficiently to a high standard and the plumbers went above and beyond to ensure that the finished result was to my satisfaction. This is the first review I have ever completed as I was very impressed with the ease of whole process from the point of initial office contact to completion of the work and I have absolutely no hesitation in recommending them.

review stars review stars review stars review stars review stars   15th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Great job, quick and reliable. Very easy to recommend these folks! Thank you.

review stars review stars review stars review stars review stars   1st July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Sean Browns company replaced my bathroom taps, they were fast, friendly and efficient. Thank you to all.
review stars review stars review stars review stars   18th June 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Full Oil heating system installation. New pressurised water tank and associated pipework.
Overall the job went smoothly. The guys were efficient. John who lead the first part of job was very good.

Only negative is that they left all redundant pipes sticking out the floor on the ground floor and weren’t that good at tidying up after themselves.
Moderator Response
BUSINESS RESPONSE: Thankyou for your feedback and the points raised.

This is not something we like to hear given we have had many reviews to the contrary, we have had a discussion with the engineers involved in this job and made them aware that this is not suitable and feel this is an isolated matter.
Moving forward they have ensured us extra checks will be made regarding housekeeping on future jobs.
review stars review stars review stars review stars review stars   16th June 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Sean Brown helped me get water to a recently acquired property. They worked really hard to find contractors to dig the tracks, and were there immediately to lay the pipes and connect them up at our end. Sharon and Christian have been really helpful throughout and have gone above and beyond to help and make sure it was done properly. Excellent service, would definitely recommend.
review stars review stars review stars review stars review stars   15th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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After being let down by other plumbers not turning up, we turned to Sean Brown Plumbing. Their quote came within a couple of days and the job was started within a week of my accepting the quote. The two workmen turned up 15 minutes before they were scheduled and installed a new hot water tank promptly without any fuss or mess. They finished earlier than originally estimated, and the final account reflected this.
We would happily use the company again and recommend it to friends.
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