In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

The Edinburgh Shutter Company

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 4.9 out of 5 based on 358 reviews and feedback
Trusted Trader since 2015

The Edinburgh Shutter Company
49 London Road (Showroom)
Edinburgh
EH7 5SP
0131 302 0092
     

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Business Information

The Edinburgh Shutter Co. provide a unique, bespoke service tailored to meet the needs and vision of our customers.

From the initial design to choosing colours and finishes our fully trained designers will guide you and help you make the right choices. We never focus on the price of shutters, we firstly make sure the product is well designed; and suitable for you windows and doors.

We have a dedicated team at The Edinburgh Shutter Co. and each and every member of staff is employed by the business, and we never use subcontractors! This ensures that quality of service and continuity are kept to the highest level.

Points to remember about our business:

1. Edinburgh Trusted Trader Member
2. Local family run Business
3. Interest Free Credit options available
4. Local showroom with extensive shutter displays
5. No Salesmen, you will be meeting the owners.
6. No Subcontractors, all our staff are employed by the business.
7. 3 Years extensive guarantee
8. Price promise (We will match any genuine price for a like for like product)

We hope the above points make a difference and make the The Edinburgh Shutter Company a unique business and one that stands out from the crowd.

Trader Map Location

Reviews and Feedback

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4.9 out of 5 based on 358 reviews.
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review stars review stars review stars review stars review stars   14th February 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service from start to finish. Very professional and the oak shutters are lovely. Shutters fit to perfection and the joiners (Stevie & Gary) both very helpful.
review stars review stars review stars review stars review stars   31st January 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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We are very happy with our shutters and commend Stevie, Gary and Andy on their professionalism and helpfulness during the recent installation.
review stars review stars review stars review stars review stars   24th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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We had our downstairs windows fitted with shutters last year and were so impressed we have now just had our upstairs fitted. A very efficient company with competitive prices. Would certainly recommend. Thanks to Chris, Gary and Stevie for another excellent job.
review stars review stars   24th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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In regards to my negative feedback if I may I believe most sincerely that I have not received a first rate customer service. I can honestly say that I have never experienced a more personal,unprofessional approach to business as I have with your company.
I have absolutely no hesitation,and will be blunt,about where I believe Edinburgh Shutter Company failure lies. After my problem ( wrong measurements 9 November )with one of my four shutters, I received lots of promise and priority comments that never came to fruition,only more disappointment and unprofessional customer service. To add insult to injury I was astounded to here back from The Manage Director the lies that one individual relay back to cover his unprofessional approach to what should have been a first rate customer service. I have not had the pleasure of working with ( and the wording 'with' is key ) some supremely industrious diligent staff. In overview the team consistently failed to exceeded my expectations, hope things change when the problem of my outstanding shutter is fitted on the 11 February.
Moderator Response
The Edinburgh Shutter Co has asked for the following comments to be added by way of reply to the review :

Dear Mr Gibson

Many thanks for your positive comments. We at the Edinburgh shutter company strive to provide a smooth, faultless service for each and every one of our customers. Customer care is part of the amazing package we provide and our customer feedback and reviews clearly show this. We run an efficient and professional service for all our customers.

With positive feedback like yours we hope to continue and even improve the business for all customers.

Thanks again

Edinburgh Shutter Co.
review stars review stars review stars review stars review stars   23rd January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Our shutter requirements were somewhat complicated by the size and configuration of the very large window involved. However, from initial visit through to completion of the job, we were very impressed by the knowledge, skill and experience of all involved. Our needs and expectations were always to the fore, particularly in the overall management of the work and in the highly skilled installation work of Stevie and Gary.
review stars review stars review stars review stars review stars   18th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic service and product.
Stevie and Gary could not have been more experienced and professional.
Delighted customer.

review stars review stars review stars review stars review stars   2nd December 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Hugely pleased with the 3 shutter blinds I had installed and they arrived and were fitted in less than the 8 week lead-in time. Staff were friendly and the Joiners very professional - they were a pleasure to have around (blinds and their fitting... perfect!) Any mess cleaned up and all the packaging taken away.
review stars review stars review stars review stars review stars   7th November 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service.
Very professional.
Shutters look beautiful - fitters were excellent. I am a very happy customer!

Review Image 1 for The Edinburgh Shutter Company by Jennifer Krueger 
review stars review stars review stars review stars review stars   2nd November 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Really easy to contact, reliable, friendly and efficient.
review stars review stars review stars review stars review stars   2nd November 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Colin & Chris: Provided great friendly and relaxed advice about what would work best in each room, considering colours, designs, fittings and dimensions of shutters to work well in the specific rooms.

Stevie & Gary: Excellent professional joiners that strive to ensure a great aesthetic finish. Their work is first class and they are very tidy and respectful in your home.

First class service and highly recommended - would't look elsewhere in the future. Everyone involved is passionate about doing a great job and installing shutters that stand out from the crowd.
review stars review stars review stars review stars review stars   3rd October 2016
Value of Products/Services or Work Performed: £1 - £1000
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The initial visit from the salesman was excellent. We were immediately put at ease. Chris then came to measure up, ordered the shutters and their team then came and fitted them. Not the cheapest, not the most expensive. I would gladly recommend. Top class sales and finished product.
review stars review stars review stars review stars review stars   3rd October 2016
Value of Products/Services or Work Performed: £1001 - £5000
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We are absolutely delighted with our shutters! We really appreciated the help of 'Stevie' who fitted and measured the shutters. He was able to guide us on colours and shutter style that would suit our house which was a great help for such a large feature in our house. I was extremely impressed with the service and the fact they charge no deposit at all. I had priced around and this was by far the best quality for money. Fantastic service, fantastic quality and delighted with the finish! Would highly recommend.
review stars review stars review stars review stars review stars   9th September 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Stevie and Gary very good at their job. Excellent work.
review stars review stars review stars review stars review stars   9th August 2016
Value of Products/Services or Work Performed: £1001 - £5000
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We were very impressed with Edinburgh Shutter Company from the initial discussions right through to fitting. They were very helpful with professional and reliable staff. We are delighted with our blinds and shutters and have already recommended to both a work colleague and a neighbour.

review stars review stars review stars review stars review stars   9th July 2016
Value of Products/Services or Work Performed: £5001 - £25,000
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The whole process was very efficient and hassle free. Quoting to measurement and installation was faultless. Garry and Stevie did the installation and they were extremely competent and helpful. Great job. Thanks.

Review Image 1 for The Edinburgh Shutter Company 
review stars review stars review stars review stars review stars   20th June 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Great product, excellent sales info before ordering from Chris Wishart and the installation was done very professionally by Steve and Gary who know their 'fitting of shutters' extremely well. Everything was explained as they installed the shutters and they cleaned up before leaving. Excellent service by everyone concerned. We would definitely suggest their services to family and friends.
review stars review stars review stars review stars review stars   12th June 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Absolutely delighted with our gorgeous shutters. Stevie and Gary delivered what was promised. Brilliant workmanship, friendly, professional and helpful. Thoroughly recommend a shutter installation on a property. Sets the whole place off beautifully . Thanks to the Edinburgh shutter company team for their service.
review stars review stars review stars review stars review stars   26th May 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent company. Chris made the process very straightforward. No hassle or pressure. Great service from initial contact, choosing the product and fitting of window shutters. Stevie and Garry arrived on time completed the work quickly and efficiently. Service second to none. Will call on their services again.
review stars review stars review stars review stars review stars   24th May 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Have used this trader on two separate occasions now. Both times an excellent job was done which I was very happy with, the shutters were very good quality, look great and importantly, are very effective at keeping noise and light out and heat in.
Stevie and Gary did the most recent job in April 2016 and did a first class job in record time.
I wouldn't look any further if requiring shutters to be fitted.
review stars review stars review stars review stars review stars   24th May 2016
Value of Products/Services or Work Performed: £1001 - £5000
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Simply superb shutter installation from Stevie and Gary. We have now replaced our second room with shutters (from curtains) and the transformation is amazing. Fabulous quality and great dealing with Chris. The whole process extremely professional. I would highly recommend The Edinburgh Shutter Co.
Thanks!
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