In association with Edinburgh City Council
Edinburgh
Trusted Trader

The Edinburgh Shutter Co

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 4.9 out of 5 based on 54 reviews and feedback

The Edinburgh Shutter Co
49 London Road
Edinburgh
EH7 5SP
0131 302 0092
07867 524621
     
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Business Information

The Edinburgh Shutter Co. provide a unique, bespoke service tailored to meet the needs and vision of our customers.

From the initial design to choosing colours and finishes our fully trained designers will guide you and help you make the right choices. We never focus on the price of shutters, we firstly make sure the product is well designed; and suitable for you windows and doors.

We have a dedicated team at ESC and each and every member of staff is employed by the business, and we never use subcontractors! This ensures that quality of service and continuity are kept to the highest level.

Points to remember about our business:

1. Edinburgh Trusted Trader Member
2. Local family run Business
3. We dont take any money up front (Not even a deposit)
4. Up to 24 months to pay with 12 months Interest free credit available
5. Extensive local showroom
6. Scraft product range
7. Scraft Master Partner
8. No Subcontractors
9. 3 Years extensive guarantee
10. Price promise (We will match any genuine price for a like for like product)

We hope the above points make a difference and make the The Edinburgh Shutter Company a unique business and one that stands out from the crowd.

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Reviews and Feedback

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4.9 out of 5 based on 54 reviews.
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review stars review stars review stars review stars review stars   21st August 2017
Value of Products/Services or Work Performed: £1 - £1000
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Our experience with the Edinburgh Shutter Company was exceptional from start to finish. Many thanks to Chris, Diane, Stevie and David. Your knowledge, professionalism, workmanship, friendliness and enthusiasm are impressive - a great team! Our new shutters are beautiful.
review stars review stars review stars review stars review stars   16th August 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Professional and quality service from this company. Good service and information from initial online contact from Chris and the job was done very professionally by the installation team. We are very pleased with the shutters, especially with the special shape ones, they look great.
They delivered what they promised in the planned timescale. Highly recommended.
review stars review stars review stars review stars review stars   15th August 2017
Value of Products/Services or Work Performed: £1001 - £5000
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First class service and no complaints at all👍🏻
review stars review stars review stars review stars review stars   25th July 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Stevie and Gary did an excellent job of installing our shutters and are both friendly too. The quality and finish is just as I expected. I would definitely recommend using them and believe my mum will be there next customer after seeing the quality of their job.

Review Image 1 for The Edinburgh Shutter Co by Ross Adamson 
review stars review stars review stars review stars review stars   7th July 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service from start to finish. Fitters were especially good.
review stars review stars review stars review stars review stars   28th June 2017
Value of Products/Services or Work Performed: £1001 - £5000
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We have just had beautiful shutters installed by the Edinburgh Shutter Company. From the booking appointment to the installation we enjoyed 5 star service.
Chris explained our options at first, measured up and completed our order quoting a competitive price. Then when our shutters were ready (2 weeks earlier than expected) the joiners arrived, they were pleasant and efficient and did a brilliant job. The shutters are stunning and have transformed our house. Thanks Chris and the team for your good old fashioned customer service!

Review Image 1 for The Edinburgh Shutter Co by Louise Hislop Review Image 2 for The Edinburgh Shutter Co by Louise Hislop Review Image 3 for The Edinburgh Shutter Co by Louise Hislop 
review stars review stars review stars review stars review stars   16th June 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Outstanding service from initial quote from Kate to the installation from Stevie and Gary.
The professionalism in the workmanship is very hard to find these days but the service provided by all at The Edinburgh Shutter Co is second to none!
Would highly recommend not just on price but craftsmanship too.

review stars review stars review stars review stars review stars   25th April 2017
Value of Products/Services or Work Performed: £1 - £1000
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this is the third time we have used the Edinburgh shutter company, great service and great product.
review stars review stars review stars review stars review stars   24th April 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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Edinburgh Shutters are very bespoke, attention to detail orientated and really listen hard to what you want. Chris, Stevie and Gary did a great job in our home. We were very impressed with the finish of the fitting and the end product has brought a wonderful feel to our home. We can 100% recommend them. Thank you

Review Image 1 for The Edinburgh Shutter Co by Stephen 
review stars review stars review stars review stars review stars   21st April 2017
Value of Products/Services or Work Performed: £1001 - £5000
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A positive experience at every stage. Initial home visit from the company was very informative, with lots of good advice offered, and no hard sell. Price agreed was very reasonable (based on other quotes received) and the shutters arrived bang on schedule (10 weeks following order). Steve and Gary did a great job, fitting the shutters in half a day. They obviously take great pride in their work, and no wonder. Our shutters look great -
many thanks!

review stars review stars review stars review stars review stars   21st April 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Gary and Steve fitted my bay window shutters and they were extremely professional .
Delighted with their work !

Review Image 1 for The Edinburgh Shutter Co by Moira 
review stars review stars review stars review stars review stars   17th April 2017
Value of Products/Services or Work Performed: £1 - £1000
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Stevie and Gary came to fit my shutters in 3 rooms, very reliable, excellent workmanship. Nothing was to much trouble. Would definitely recommend, better than Hilary's.
review stars review stars review stars review stars review stars   27th February 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Delighted with the result and in particular the excellent service from Stevie. He is professional & friendly and did a first class job
review stars review stars review stars review stars review stars   24th February 2017
Value of Products/Services or Work Performed: £1001 - £5000
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We have used these guys on 2 occasions now. Very helpful, good quality product and quick and profession installation. Highly recommend!
review stars review stars review stars review stars review stars   18th February 2017
Value of Products/Services or Work Performed: £1001 - £5000
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The Edinburgh shutter company made a perfect job of supply and installation of my shutters. Not inexpensive but high quality product and very neatly fitted. Would absolutely recommend.
review stars review stars review stars review stars review stars   15th February 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Steve and Gary arrived this morning as planned and installed 9 shutters. Both have been a pleasure to have on site and have completed the works to a very high standard. Really pleased with the results and provides the ideal finishing touch.

Well done guys!
review stars review stars review stars review stars review stars   14th February 2017
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent service from start to finish. Very professional and the oak shutters are lovely. Shutters fit to perfection and the joiners (Stevie & Gary) both very helpful.
review stars review stars review stars review stars review stars   31st January 2017
Value of Products/Services or Work Performed: £5001 - £25,000
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We are very happy with our shutters and commend Stevie, Gary and Andy on their professionalism and helpfulness during the recent installation.
review stars review stars review stars review stars review stars   24th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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We had our downstairs windows fitted with shutters last year and were so impressed we have now just had our upstairs fitted. A very efficient company with competitive prices. Would certainly recommend. Thanks to Chris, Gary and Stevie for another excellent job.
review stars review stars   24th January 2017
Value of Products/Services or Work Performed: £1001 - £5000
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In regards to my negative feedback if I may I believe most sincerely that I have not received a first rate customer service. I can honestly say that I have never experienced a more personal,unprofessional approach to business as I have with your company.
I have absolutely no hesitation,and will be blunt,about where I believe Edinburgh Shutter Company failure lies. After my problem ( wrong measurements 9 November )with one of my four shutters, I received lots of promise and priority comments that never came to fruition,only more disappointment and unprofessional customer service. To add insult to injury I was astounded to here back from The Manage Director the lies that one individual relay back to cover his unprofessional approach to what should have been a first rate customer service. I have not had the pleasure of working with ( and the wording 'with' is key ) some supremely industrious diligent staff. In overview the team consistently failed to exceeded my expectations, hope things change when the problem of my outstanding shutter is fitted on the 11 February.
Moderator Response
The Edinburgh Shutter Co has asked for the following comments to be added by way of reply to the review :

Dear Mr Gibson

Many thanks for your positive comments. We at the Edinburgh shutter company strive to provide a smooth, faultless service for each and every one of our customers. Customer care is part of the amazing package we provide and our customer feedback and reviews clearly show this. We run an efficient and professional service for all our customers.

With positive feedback like yours we hope to continue and even improve the business for all customers.

Thanks again

Edinburgh Shutter Co.
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