In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

City Glass UK Ltd

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 4.9 out of 5 based on 54 reviews and feedback
Trusted Trader since 2016
City Glass UK Ltd
Unit 24 Dumbryden Industrial Estate, Dumbryden Road
Edinburgh
EH14 2AB
0131 442 3860
07770 881 124
        

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Business Information

City Glass UK Ltd was established with a passion for the glass industry and glazing services. We have been in the glazing business for more than 25 years. What began as a family-run business has gone from strength-to-strength, and we now operate a team of specialist glass fitters who can oversee any glazing project. We provide excellent levels of personalised care to our customers across Edinburgh and the Lothians, while maintaining high-quality British standards on material and service for windows, door services, and speciality glass.

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Reviews and Feedback

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4.9 out of 5 based on 54 reviews.
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review stars review stars review stars review stars review stars   2nd August 2019
Value of Products/Services or Work Performed: £1 - £1000
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We needed a replacement double glazed unit and we emailed three local companies for a price.

City Glass got the order. One company didn't reply and the other was more than twice as expensive.

Excellent price, excellent service and we will certainly use City Glass again.
review stars review stars review stars review stars review stars   1st August 2019
Value of Products/Services or Work Performed: £1 - £1000
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City Glass have made two toughened glass table tops for us, each to specific templated sizes. Both were perfect.
review stars review stars review stars review stars review stars   5th June 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement dg windows
review stars review stars review stars review stars review stars   28th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Cannot recommend City Glass UK Ltd enough! Phoned and spoke to Alan on Saturday 25th May a Bank Holiday Weekend regarding a glass repair. He assured me that he could have someone come along today Tuesday 28th to assess and make the repair. Stevie came along this afternoon and did a brilliant professional repair job at a very reasonable price!
I don’t live in Edinburgh so it is quite daunting to try and find someone friendly, reliable and trustworthy when it comes to repairs.
I looked up Edinburgh Trusted Traders and found City Glass in their contacts.
So glad I picked them!
Please don’t hesitate to contact them if you need a Glazier..I’m glad I did. Their service is 1st Class! ????
review stars review stars review stars review stars review stars   13th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had a large bifold door intstalled by City Glass UK Ltd. They have done a very neat job, the door is excellent quality and works really well. The fitters were extremely good as it was very difficult to get such a large frame into the property but they managed it and it was installed quickly and very tidily.
review stars review stars review stars review stars review stars   10th May 2019
Value of Products/Services or Work Performed: £2,400
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Top floor flat, 4 window units replaced.
Two workmen arrived promptly, I left them to it with instructions about keys, securing the two cats and left my mobile number to contact me when job completed. All went smoothly and the flat and stair left clean and tidy. If it wasn't for new windows I would hardly know they'd been there! Very pleased with product and the courteous glazers.
review stars review stars review stars review stars review stars   7th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Despite a hitch that caused a two week delay to completion we are delighted with the service received. Przemek and Nicos were excellent workers, extremely courteous to us and to each other. Happy to have them work in our home in future.
review stars review stars review stars review stars review stars   29th April 2019
Value of Products/Services or Work Performed: £1001 - £5000
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This is the second time we have used City Glass to install Secondary Glazing and would happily use them again. The fitter (whose name I can't recall - sorry!) arrived on time and fitted the windows speedily. The windows fit perfectly and have made such a difference - hardly any sound from the busy road outside!!

I can't recommend City Glass highly enough.
review stars review stars review stars review stars review stars   28th April 2019
Value of Products/Services or Work Performed: £9,000
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City Glass has installed 5 new double-glazed, sash and case timber windows for me, replacing 40 year old single-glazed windows. I couldn't be happier with the overall service, the standard of the work and the high quality of the windows.
The fitters were friendly, polite and efficient, tidying up well behind themselves, and didn't bat an eyelid at the awkward position of one of the windows (above a toilet and a bath).
The office staff helped me out by organising for the first 2 windows to be done before the winter, and then the other 3 in the spring, which helped me to spread the cost.
Over the winter the difference was very obvious on cold mornings, because the new windows had virtually no condensation on them (99.9% clear), in marked contrast to the old windows which were running with condensation!
The sound-proofing is excellent too and they are a dream to open and close now, including swinging the lower half in to allow for cleaning.
This company was originally recommended to me by a neighbour, and I will now happily recommend them to others myself.

Review Image 1 for City Glass UK Ltd by Tricia Review Image 2 for City Glass UK Ltd by Tricia Review Image 3 for City Glass UK Ltd by Tricia 
review stars   12th April 2019
Value of Products/Services or Work Performed: £1 - £1000
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We chose City Glass because one of us had actually previously had a good experience with them at work and we always like to support smaller local businesses when possible. Unfortunately, this turned out to be a bad decision on our part.

Replacing one window eventually took 5 months and 5 separate visits, each where we had to get time to work from home etc.

The first visit they came with the wrong window completely (we had originally asked for a quote for two windows but decided to only go with one for the time being due to finances and with clear communication about this they still ordered and brought the wrong window).

The second visit they came with the right window but wrong handle (the fitter said this was a common occurrence) and the glass was scratched.

The third visit a young director of the company came and replaced the handle and checked the glass to confirm the scratch but in the time between visits we had found that the window hadn’t been fitted properly and was actually letting in a draft and he confirmed this was also the case and fixed the issue while he was there.

The fourth visit they replaced the glass with another unit that had even worse scratches in the glass.

The fifth visit was the young director again, Dale, who had been out on the third visit and in both our meetings with him we found him to be good and cleaned up after himself etc. He installed a good glass unit and the window which was ordered in November was finally installed properly in the last few days of March.

At every point in the process we were always chasing them despite them saying they would get in touch when the window/handle/new glass came in. We would call a couple of days after the timeline they had given us had expired and get responses like, “Oh I meant to call you about that yesterday.” We were willing to overlook the first couple of mistakes and lack of communication but after that it just became a huge inconvenience and a bit of a farce. My boss must have thought I was at it with the amount of times I was asking to work from home for this one window.

Other annoyances were telling the fitter to either take his shoes off or wear foot covers for the carpet and then finding him walking about on the carpet with his boots on.

There were some apologies but these were always followed up by blaming their suppliers. I would point out that suppliers didn’t order the wrong window in the first place or the wrong handle and they didn’t fit the window incorrectly either. When the glass arrives with City Glass from their supplier they could then check it for scratches before bringing it out and wasting everyone’s time…especially when there had been so many issues.

When they sent the invoice through after their fifth visit I was quite surprised to see that they had taken no money off the original quote so I queried this saying that had I known it would be such a hassle I would have not thought the price quoted was good value. They got back to me and blamed their suppliers again saying that was the price. Doubly surprising seeing as they have a wrongly ordered window made to measure for my bathroom which we may have taken at a later date had they made things right. Not to mention all the other windows in the house which will need done over the next few years.

Moderator Response
We apologise once again and admit that yes, on this occasion, we did not meet our usual high standards and failed to get it right the first time.

The ordering of the wrong window was an Administration error. Di, who made this mistake, was assured by your partner, who was very understanding, that “mistakes happen”.

Admittedly , under scrutinization, you found flaws in both Glass Units. We changed the Glass as soon as we were aware of the flaws. These units are made to measure and cannot just be picked off the shelf, so yes this took extra time. We can also assure you that the window was not fitted incorrectly and had settled and only required a slight adjustment, this is quite normal.

At our final visit to your home, our Director, Dale Wight asked if there was anything further which he could do to ensure you were 100% fully satisfied with the installation. No one raised any further issues. This, we feel, was your opportunity to raise the other points that you mention for the 1st time, in your review.

Lastly, the price you were given was already discounted because of the association Di had with your partner.

Diane Wight
City Glass UK Ltd
review stars review stars review stars review stars review stars   27th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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Great work and communication. Would recommend
review stars review stars review stars review stars review stars   20th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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It was an emergency work, they came they assessed the work and repaired on the same day.
Great communication.
Thanks
review stars review stars review stars review stars review stars   8th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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This is the second time we have used City Glass and have no hesitation in recommending them. They are very good value for money, arrived when they said they would and the fitter did an amazing job and cleaned up afterwards

review stars review stars review stars review stars review stars   16th October 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Very pleased with the new double glazed wall and sliding patio doors. Stripped out old glazing and replaced on first day and came back the next to finish off plaster work. Such a difference compared to the old single glazing! Only issue was the wait for their supplier to deliver the glazing.

Review Image 1 for City Glass UK Ltd by Ross Review Image 2 for City Glass UK Ltd by Ross 
review stars review stars review stars review stars review stars   24th September 2018
Value of Products/Services or Work Performed: £1 - £1000
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City Glass repaired a tilt and turn window at our house. Prompt, professional, tidy and reasonable. A happy customer.
review stars review stars review stars review stars review stars   25th August 2018
Value of Products/Services or Work Performed: £1 - £1000
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An outstanding job, friendly service and excellent value for money.
review stars review stars review stars review stars review stars   19th July 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Really pleased with my new windows and doors. The service from quote to completion was superb. Thanks Dale, Dean & Shamek
review stars review stars review stars review stars review stars   29th June 2018
Value of Products/Services or Work Performed: £1,673.00
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Renewed 12 old discoloured composite polycarbonate roof panels in conservatory.
Excellent tiday workmanship completed in a single day. No hesitation in recommending this company.
review stars review stars review stars review stars review stars   27th June 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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I was extremely satisfied with the work that was carried out by City Glass UK Ltd. Excellent quality windows fitted by very pleasant workmen at a very competitive price.
review stars review stars review stars review stars review stars   26th June 2018
Value of Products/Services or Work Performed: £73.20
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Prompt quote and visit arrangement. Arrived on time and quickly carried work. Happy with the job. Would use again.
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