In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

City Glass UK Ltd

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 4.8 out of 5 based on 69 reviews and feedback
Trusted Trader since 2016

City Glass UK Ltd
Unit 24 Dumbryden Industrial Estate, Dumbryden Road
Edinburgh
EH14 2AB
0131 442 3860
07770 881 124
        

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Business Information

City Glass UK Ltd was established with a passion for the glass industry and glazing services. We have been in the glazing business for more than 25 years. What began as a family-run business has gone from strength-to-strength, and we now operate a team of specialist glass fitters who can oversee any glazing project. We provide excellent levels of personalised care to our customers across Edinburgh and the Lothians, while maintaining high-quality British standards on material and service for windows, door services, and speciality glass.

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Reviews and Feedback

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4.8 out of 5 based on 69 reviews.
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review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Hi,
I have had 2 windows replaced and one window replaced with patio doors and I received a high quality standard and service with this company.
Dale is very professional and listens to what you want and gives good advice and has always done our work to a great satisfaction for us.
We are definitely using this company again in the near future.
Also always clean up after themselves.
Shirley Edinburgh
review stars review stars review stars review stars review stars   20th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I was delighted with my new windows. Guys more than helpful. Moved my dining table which was in bay window. Left them to get on with it. Came back from work left house spotless. My neighbours have also been impressed and using company to put their windows in. Would have no hesitation recommending this company.
review stars review stars review stars review stars review stars   16th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Replacement double glazed units with integrated blind in my French Doors. This will be the 3rd or 4th time I have used City Glass and I have never been disappointed
review stars   7th July 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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City Glass installed 7 windows, French doors and composite front door.

Concerned about the quality of the installation I employed Greg Adams to complete a survey of the installation. Greg Adams has BSc (Hons) in Building Surveying and is a Fellow of The Royal Institution of Chartered Surveyors 2014 and Fellow of Chartered Association of Building Engineers. He has 16 years practical experience of all aspects of Building Surveying with particular in relation to building pathology, condition related aspects of buildings, workmanship and building disputes.

The following are extracts, in verbatim, from his report:
My initial inspection of the window and door installations revealed sizeable gaps between the newly rendered ingoes and lintel soffits to the door/window frames, which is unusual for a property that is undergoing window and door replacement combined with new rendering. Review of the apertures externally and then internally revealed that the gaps were in my opinion resultant from the new frames being undersized within the aperture
As an example the rear patio doors at the jamb location was noted to have a gap internally of in excess of 20mm, where 5mm would be a normal tolerance if installed to the reasonable standard to be expected of an ordinary competent contractor exercising reasonable skill and care. In essence the patio doors are 30mm short in width to the aperture.
A 45mm gap was evident at the head of the entrance door filled with PU foam, outlining that the door unit and side glazed panel is undersized.
Various non-compliances were noted during my inspection, with evidence of corner fixings located too close to the external corner and a lack of fixings to sills and heads.
It should be noted that large gaps leave the window and doors installations vulnerable to failure in relation to weather tightness whilst compromise the thermal capabilities of the installation.
In conclusion, I am of the opinion that the window and door contractual works fall below the reasonable standard to be expected of an ordinarily competent contractor exercising reasonable skill and care. Specifically and of most concern in my opinion, is that the manufactured sizes of the windows have not been correctly measured to suit the aperture resulting in excessive gaps around the frames. Further issues were also evident to the contracted works including the frames being set forward and not bridging the vertical DPC as would typically be expected whilst inadequate fixing arrangements were also noted.

To resolve this matter I had to employ a solicitor as City Glass initially refused to replace the windows with correctly sized units. Then, they offered to replace the units but requested that I sign pre-installation agreement taking responsibly for sizing the windows, which was refused. They then requested that Greg Adams supply the dimensions. Again this was refused.

Finally, I requested a refund and sourced another company to install Rehau units.

Moderator Response
BUSINESS RESPONSE: This review is for work carried out almost 2 years ago. and after over 12 months of offering suitable solutions, advised to us by trusted and respected individuals throughout the building trade, window manufacturers and others. Providing documentation supporting that these solutions did not compromise the window products or have any effect on the thermal performance of the windows that would have achieved the level of expectation of the client. These offers were refused. There are many facts that this review fails to cover and, after 2 years and having reached, what we thought was an amicable agreement we would like to decline further comment. Except to say that this review is based on selected information and does not cover the full situation.
review stars review stars review stars review stars review stars   15th June 2021
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Alan for an urgent repair to my 90 year old mother's double glazed front door-she was struggling to lock the door, which caused concerns for her safety. My Mum lives in Edinburgh and I'm in Dundee so was unable to help at short notice. However, when I called the number listed at 20.50, Alan answered and he said he'd visit her the next day. He called me the next day and said he'd be at her house at 12 ish and could I let her know as he didn't want to worry her with a stranger call. He arrived when he said he would and fixed the lock- taking no payment as it was 'only a loose screw'. He was considerate, kind and reassured her to call again if she need help, this type of service is priceless and I can not recommend City Glass UK highly enough. Thank you so much Alan you have epitomised that there really are good guys out there and you are truly a trusted trader. Once again thank you from my Mum and I. Dawn and Chrissy Kirk.
review stars review stars review stars review stars review stars   26th April 2021
Value of Products/Services or Work Performed: £1 - £1000
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Excellent from start to finish ! Alan came out to price the work, Di in the office was amazing - if you want great customer service this is who to call - and Ellis who done the work was very professional.
3 blown double glazing seals fixed, uPVC door locks adjusted and new silicon round 3 windows and door.
Great company to have dealt with, would recommend to anyone needing glaziers. Thanks again guys, great work.
review stars review stars review stars review stars review stars   18th March 2021
Value of Products/Services or Work Performed: £1001 - £5000
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I needed to get four windows replaced. I asked around a few tradesmen for price estimates and CityGlass came to see the property, and offered a very reasonable price, by far and away the best value for money. They booked me in as soon as they could, stayed in contact with me, and came exactly when they said they would. They did an excellent job, were done within the day, and left the place looking as clean and as tidy as they could.
review stars review stars review stars review stars review stars   27th August 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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We had our full flat re-glazed: 3-section bay window and bedroom window (PVC double glazed sash and case), a further bedroom, bathroom, kitchen and utility (PVC double glazed tilt and turn) and a new back door (PVC with stippolyte glass panel).

The customer service from Di at City Glass was fantastic. Always helpful on the phone and communicative via email about progress. We'd had our measurements taken, placed our order and paid a deposit right before lock down started but the team at City Glass handled the situation extremely well.

I'm really pleased with the quality of the glazing units themselves and after a couple of snags around the surrounding woodwork finishing, Dean came out to finish the job and it's all looking great now.

I would highly recommend using City Glass, in fact, we've already gone back to them for quotes on an internal skylight replacement which we intend to proceed with.
review stars review stars review stars review stars review stars   10th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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window had dropped and was difficult to open and close,
I phoned CITY GLASS and my problem was fixed quickly,
I have forgotten the name of the glazier who was very polite and
showed what had been the problem, excellent service and excellent staff
review stars review stars review stars review stars review stars   17th June 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Amazing work carried out by Dale and his team. Replaced all windows and doors in the property with ease and left the house so clean, you wouldn’t have known anyone had been there.
review stars review stars review stars review stars review stars   23rd December 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent job by the City Glass team and would recommend to anyone wanting replacements windows.

review stars review stars review stars review stars review stars   3rd December 2019
Value of Products/Services or Work Performed: £1001 - £5000
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5 windows replaced in a flat, From first contact to finished install was seamless. Turned up on time, completed job quickly and tidied up.
Competitive price, good product and good people.
What more would you want?
Recommended.

review stars review stars review stars review stars review stars   29th November 2019
Value of Products/Services or Work Performed: £2,300
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City Glass advised on replacing 2 leaky tilt and turn windows (above terrace doors) with a "Stormguard" double unit made by Nordan.
There was about an 8 week wait for the unit to be manufactured but it was certainly worth the wait as we now have water-tight windows which have been well-tested during several prolonged periods of rain since the installation.
The fitters are skilled at what they do and very pleasant with it.
We would use this company again and have no hesitation in recommending them to others.

Review Image 1 for City Glass UK Ltd by J Smith Review Image 2 for City Glass UK Ltd by J Smith 
review stars review stars review stars review stars review stars   9th November 2019
Value of Products/Services or Work Performed: £1001 - £5000
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City Glass installed secondary glassing on 5 windows in our flat and we are very happy with the result. They were friendly, reliable and cleaned everything up after finishing the job. We especially liked that they didn't send one of those sales people that would try to talk you into buying their most expensive product. Instead they sent someone who understood what we were looking for and took measurements right away. Highly recommended!
review stars review stars review stars review stars review stars   8th November 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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City Glass replaced all 10 windows in my flat. I am extremely happy with the results. All the tradesmen working on the job were very professional and answered any queries I had. They always cleaned up after themselves before they left for the day.
I would have no problem recommending this company as they made such a good job.

review stars review stars review stars review stars review stars   2nd August 2019
Value of Products/Services or Work Performed: £1 - £1000
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We needed a replacement double glazed unit and we emailed three local companies for a price.

City Glass got the order. One company didn't reply and the other was more than twice as expensive.

Excellent price, excellent service and we will certainly use City Glass again.
review stars review stars review stars review stars review stars   1st August 2019
Value of Products/Services or Work Performed: £1 - £1000
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City Glass have made two toughened glass table tops for us, each to specific templated sizes. Both were perfect.
review stars review stars review stars review stars review stars   5th June 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement dg windows
review stars review stars review stars review stars review stars   28th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Cannot recommend City Glass UK Ltd enough! Phoned and spoke to Alan on Saturday 25th May a Bank Holiday Weekend regarding a glass repair. He assured me that he could have someone come along today Tuesday 28th to assess and make the repair. Stevie came along this afternoon and did a brilliant professional repair job at a very reasonable price!
I don’t live in Edinburgh so it is quite daunting to try and find someone friendly, reliable and trustworthy when it comes to repairs.
I looked up Edinburgh Trusted Traders and found City Glass in their contacts.
So glad I picked them!
Please don’t hesitate to contact them if you need a Glazier..I’m glad I did. Their service is 1st Class! ????
review stars review stars review stars review stars review stars   13th May 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Recently had a large bifold door intstalled by City Glass UK Ltd. They have done a very neat job, the door is excellent quality and works really well. The fitters were extremely good as it was very difficult to get such a large frame into the property but they managed it and it was installed quickly and very tidily.
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