Surrey Aerials

Very happy with work that was done arrived on time an was very pleasant Would recommend

Consumer Beware.


I understand we can all have bad days but the aerial fitter’s anger management (or lack of it) was completely off the scale/disproportionate and unapologetic.

My regret is that I didn’t insist on him providing the work/quote in writing. However, in hindsight he was clearly out of his depth for this job and customer service means absolutely nothing to him.

Most of the work, taking a tv lead from the attic down through the floorboards, landing stairs and directly to the TV had already been carried out by my joiner. So, after the aerial guy had been to the house I phoned him with a simple enquiry about the aerial lead and TV power cable which he was meant to be put through the wall (which is what he said he was going to do) instead of choosing to cut and then splice the two leads together. He became rude, arrogant, agitated and at times incoherent, talking about kettle leads, John Lewis and we still haven’t a clue or see any relevance as to why he would even mention this?

Having a civil and polite conversation with him was not possible and he found it necessary to shout /scream down the phone, hang up, then several minutes later phone again for another screaming rant.

This was then followed up with him sending impolite, ill-mannered texts to my phone. Any attempt I made to deescalate his aggressive tone was met with his sarcasm and bully behaviour as his rage went from 0-100 within seconds. He was not prepared to reason or resolve anything!

He charged £120 for his work (sloppy) which I’ve paid but would have paid a lot more if it meant doing the job correctly -what I had asked him to do -which he agreed to do and said he could do. How did he get on to East Lothian’s Trusted trader?

I wouldn’t normally leave an internet review (he encouraged me to do so)-but I feel the consumer needs to be warned about his behaviour and as he was not willing to resolve the matter- he is a poor representative for surrey Aerials.

I wouldn’t use them again- unprofessional!

Above and beyond the call of duty. Phoned Keith late on a Thursday night and by the next afternoon I had a new aerial, cabling and TV set up on the first floor of a 3-storey Victorian building. Manner and professionalism was exemplary. Would highly recommend Surrey Aerials to one and all. Thank you Keith. Best wishes Brian.

I had a new aerial fitted and cable replaced. Very happy with the work completed. Come recommend by my neighbour and I would definitely use again

I've used Surrey Aerials a few times now and will call on their services again. Keith is very thorough, offers great advice and carries out a professional job.

sky dish needed moving. Keith arrived when arranged, was very pleasant and very efficient. Would highly recommend him

Keith fixed my aerial and is very conscientious and professional. I would recommend his work highly.

Aerial engineer Keith was both friendly and professional.
His attention to detail was remarkable, as evidenced by his prompt re-visit to sort out a TV reception issue, while declining to take payment for this second house call.

Thankyou, for a job well and thoroughly done!

We had 8 aerials with needing installed with 48 connections. It was a big job but Keith was more than helpful in carrying out the work. There were some issues along the way but Keith worked with us to come to a solution in his usual thoughtful and pragmatic way.

Great value for the experience which Keith has. Would happily recommend!

All I can say is brilliant.
During Covid it was so nice getting someone to help with my TV aerial problem.
Keith was such a nice guy.
Well recommend.

They did a brilliant job. Came very promptly, problem solved a complex aerial problem at a very reasonable rate. I highly recommend them

New digital aerial fitted and televisions tuned in.
Installer went above and beyond to ensure satisfaction - and on a Sunday!

Excellent service provided by Surrey Aeriels. Great and helpful workmen, would not hesitate to recommend.

Patrick Murphy.

New aerial, including post, on roof.

I have no hesitation in recommending Keith for any aerial work. Keith carried out the work at the agreed price. In addition, he also connected our new television to the aerial to make sure that everything was working. He was polite and courteous, and explained how he would carry out the work. It was a pleasure to do business with him.

I have no hesitation in recommending Surrey Aerials to anyone, thanks Keith for fixing the aerial would definitely use again

Extension of aerial cable to another room, outside the property and back in. Work completed to a very high standard.

Keith replaced our entire aerial assembly (which had originally been fitted by his father, over 40 years ago!). He arrived on time, tidied up afterwards, and charged us the amount he’d quoted, even though the job was more difficult and took longer than anticipated. Excellent service and great value for money. No hesitation in recommending and would definitely use him again.

Surrey Aerials installed a new aerial and amplifier on the roof, along with cables running to 3 aerial points throughout the house. The installer demonstrated knowledge of the area's geography, helping him recommend what it was that I needed. The standard of the installation is good, and I get a great picture in every room. Pricewise, he came in a whisker under his estimate. I would definitely use him again, the next time I need work like this doing.

Used their services regularily over the years.Keith knows his business just like
his father before him.Found him to be very reliable always turning up when
promised.

Excellent Trader, bang on time for the appointment, job done neatly and promptly and the cost was as per estimate