In association with East Lothian Council
East Lothian
Trusted Trader

Surrey Aerials

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 4.9 out of 5 based on 58 reviews and feedback
Trusted Trader since 2017

Surrey Aerials
12-14 Joppa Road
Edinburgh
EH15 2EU
0131 669 7025
07944 945 469

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Business Information

With more than 45 years of experience, Surrey Aerials is a family run business that undertakes a range of aerial installation and repair work at highly competitive prices.

We work with local residents and businesses that require digital TV requirements. Get in touch with us today for a free no-obligation quote.

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Reviews and Feedback

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4.9 out of 5 based on 58 reviews.
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review stars review stars review stars review stars review stars   21st February 2022
Value of Products/Services or Work Performed: £1 - £1000
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Replaced old aerial and traced aerial line fault (and fixed a couple of slipped roof slates while he was at it).
Very experienced, suggesting pragmatic, rather than the most profitable, solutions. Explained everything.
review stars review stars review stars review stars review stars   14th February 2022
Value of Products/Services or Work Performed: £1 - £1000
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Keith was installing a dish some 2 years ago. Now I called on his service again, because the gails must have slightly moved the dish. Keith did again an excellent job. He is very thorough, friendly, explains what he does and carries out a professional job. He even didn't take any money, because he told me that his service was covered by the warranty he had given.
I can highly recommend him.
review stars review stars review stars review stars review stars   30th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Storm Malik took our TV aerial off our roof. We phoned Surrey Aerials at 2 p.m. they said they could come at 4 they arrived early and within an hour (in the rain) fitted a brand new aerial.

Many thanks
review stars review stars review stars review stars review stars   19th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Very happy with work that was done arrived on time an was very pleasant Would recommend
review stars   23rd November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Consumer Beware.


I understand we can all have bad days but the aerial fitter’s anger management (or lack of it) was completely off the scale/disproportionate and unapologetic.

My regret is that I didn’t insist on him providing the work/quote in writing. However, in hindsight he was clearly out of his depth for this job and customer service means absolutely nothing to him.

Most of the work, taking a tv lead from the attic down through the floorboards, landing stairs and directly to the TV had already been carried out by my joiner. So, after the aerial guy had been to the house I phoned him with a simple enquiry about the aerial lead and TV power cable which he was meant to be put through the wall (which is what he said he was going to do) instead of choosing to cut and then splice the two leads together. He became rude, arrogant, agitated and at times incoherent, talking about kettle leads, John Lewis and we still haven’t a clue or see any relevance as to why he would even mention this?

Having a civil and polite conversation with him was not possible and he found it necessary to shout /scream down the phone, hang up, then several minutes later phone again for another screaming rant.

This was then followed up with him sending impolite, ill-mannered texts to my phone. Any attempt I made to deescalate his aggressive tone was met with his sarcasm and bully behaviour as his rage went from 0-100 within seconds. He was not prepared to reason or resolve anything!

He charged £120 for his work (sloppy) which I’ve paid but would have paid a lot more if it meant doing the job correctly -what I had asked him to do -which he agreed to do and said he could do. How did he get on to East Lothian’s Trusted trader?

I wouldn’t normally leave an internet review (he encouraged me to do so)-but I feel the consumer needs to be warned about his behaviour and as he was not willing to resolve the matter- he is a poor representative for surrey Aerials.

I wouldn’t use them again- unprofessional!

Moderator Response
I strongly dispute most of what was said. I mentioned John Lewis as this was mentioned by the customer. They paid me £120 for the work I did, and didn't complain. I did the work as best as I could in the circumstances I was presented with.
review stars review stars review stars review stars review stars   21st November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Above and beyond the call of duty. Phoned Keith late on a Thursday night and by the next afternoon I had a new aerial, cabling and TV set up on the first floor of a 3-storey Victorian building. Manner and professionalism was exemplary. Would highly recommend Surrey Aerials to one and all. Thank you Keith. Best wishes Brian.
review stars review stars review stars review stars review stars   25th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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I had a new aerial fitted and cable replaced. Very happy with the work completed. Come recommend by my neighbour and I would definitely use again

review stars review stars review stars review stars review stars   19th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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I've used Surrey Aerials a few times now and will call on their services again. Keith is very thorough, offers great advice and carries out a professional job.
review stars review stars review stars review stars review stars   14th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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sky dish needed moving. Keith arrived when arranged, was very pleasant and very efficient. Would highly recommend him
review stars review stars review stars review stars review stars   14th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Keith fixed my aerial and is very conscientious and professional. I would recommend his work highly.
review stars review stars review stars review stars review stars   23rd May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Aerial engineer Keith was both friendly and professional.
His attention to detail was remarkable, as evidenced by his prompt re-visit to sort out a TV reception issue, while declining to take payment for this second house call.

Thankyou, for a job well and thoroughly done!
review stars review stars review stars review stars review stars   26th February 2021
Value of Products/Services or Work Performed: £1001 - £5000
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We had 8 aerials with needing installed with 48 connections. It was a big job but Keith was more than helpful in carrying out the work. There were some issues along the way but Keith worked with us to come to a solution in his usual thoughtful and pragmatic way.

Great value for the experience which Keith has. Would happily recommend!

review stars review stars review stars review stars review stars   13th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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All I can say is brilliant.
During Covid it was so nice getting someone to help with my TV aerial problem.
Keith was such a nice guy.
Well recommend.
review stars review stars review stars review stars review stars   9th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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They did a brilliant job. Came very promptly, problem solved a complex aerial problem at a very reasonable rate. I highly recommend them
review stars review stars review stars review stars review stars   15th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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New digital aerial fitted and televisions tuned in.
Installer went above and beyond to ensure satisfaction - and on a Sunday!
review stars review stars review stars review stars review stars   6th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service provided by Surrey Aeriels. Great and helpful workmen, would not hesitate to recommend.

Patrick Murphy.
review stars review stars review stars review stars review stars   2nd January 2020
Value of Products/Services or Work Performed: £1 - £1000
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New aerial, including post, on roof.

I have no hesitation in recommending Keith for any aerial work. Keith carried out the work at the agreed price. In addition, he also connected our new television to the aerial to make sure that everything was working. He was polite and courteous, and explained how he would carry out the work. It was a pleasure to do business with him.

review stars review stars review stars review stars review stars   23rd November 2019
Value of Products/Services or Work Performed: £1 - £1000
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I have no hesitation in recommending Surrey Aerials to anyone, thanks Keith for fixing the aerial would definitely use again
review stars review stars review stars review stars review stars   28th August 2019
Value of Products/Services or Work Performed: £1 - £1000
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Extension of aerial cable to another room, outside the property and back in. Work completed to a very high standard.
review stars review stars review stars review stars review stars   27th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Keith replaced our entire aerial assembly (which had originally been fitted by his father, over 40 years ago!). He arrived on time, tidied up afterwards, and charged us the amount he’d quoted, even though the job was more difficult and took longer than anticipated. Excellent service and great value for money. No hesitation in recommending and would definitely use him again.

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