In association with East Lothian Council
East Lothian
Trusted Trader

Surrey Aerials

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 4.9 out of 5 based on 66 reviews and feedback
Trusted Trader since 2017

Surrey Aerials
12-14 Joppa Road
Edinburgh
EH15 2EU
0131 669 7025
07944 945 469

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Business Information

With more than 45 years of experience, Surrey Aerials is a family run business that undertakes a range of aerial installation and repair work at highly competitive prices.

We work with local residents and businesses that require digital TV requirements. Get in touch with us today for a free no-obligation quote.

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Reviews and Feedback

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4.9 out of 5 based on 66 reviews.
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review stars review stars review stars review stars review stars   31st October 2022
Value of Products/Services or Work Performed: £1 - £1000
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Fitted loft aerial to our new build home. Cabling was fitted by builder. Very timely service with minimal disturbance. Fitter checked whether amplifier was required and also if the hard to get channels were working.
review stars review stars review stars review stars review stars   13th October 2022
Value of Products/Services or Work Performed: £1 - £1000
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Replacing a broken aerial on a high and somewhat inaccessible chimney and restoring and testing for a good TV signal.
Keith went above and beyond in the two visits needed and can thoroughly recommend him. Many thanks for your efforts Keith!
review stars review stars review stars review stars review stars   4th October 2022
Value of Products/Services or Work Performed: £1 - £1000
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TV aerial installed in bedroom, Keith went above &beyond what he had to do, pointed out I had a tile missing on my roof &filled it, can't recommend enough, thank you!

review stars review stars review stars review stars review stars   14th September 2022
Value of Products/Services or Work Performed: £1 - £1000
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Keith worked hard to solve the aerial problem. Arrived on time, very tidy work and good cost. First class service would recommend.

review stars review stars review stars review stars review stars   9th September 2022
Value of Products/Services or Work Performed: £1 - £1000
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Great company!! Had the pleasure of meeting Keith. Nice guy and hard working. Very happy with Surrey Aerials, would highly recommend them.
review stars review stars review stars review stars review stars   8th September 2022
Value of Products/Services or Work Performed: £1 - £1000
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Keith arrived within an hour of my call to him and when I had further issues resolved them for me again within the hour
review stars review stars review stars review stars review stars   19th August 2022
Value of Products/Services or Work Performed: £1 - £1000
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Keith from Surrey Ariels came round the same day that we called about an ariel extension for my 90 year old mother. He was able to do the job there and then with no mess and no fuss and at an extremely competitive price. I would have no hesitation about recommending Surrey Ariels.
review stars review stars review stars review stars review stars   22nd June 2022
Value of Products/Services or Work Performed: £1 - £1000
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Keith is excellent. I phoned yesterday and the problem was fixed within 24 hours. He quickly diagnosed the problem and left us with excellent TV reception. The service was professional and the cost was very reasonable. We have been Surry Aerial customers for many years. I can recommend Keith very highly.
review stars review stars review stars review stars review stars   21st February 2022
Value of Products/Services or Work Performed: £1 - £1000
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Replaced old aerial and traced aerial line fault (and fixed a couple of slipped roof slates while he was at it).
Very experienced, suggesting pragmatic, rather than the most profitable, solutions. Explained everything.
review stars review stars review stars review stars review stars   14th February 2022
Value of Products/Services or Work Performed: £1 - £1000
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Keith was installing a dish some 2 years ago. Now I called on his service again, because the gails must have slightly moved the dish. Keith did again an excellent job. He is very thorough, friendly, explains what he does and carries out a professional job. He even didn't take any money, because he told me that his service was covered by the warranty he had given.
I can highly recommend him.
review stars review stars review stars review stars review stars   30th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Storm Malik took our TV aerial off our roof. We phoned Surrey Aerials at 2 p.m. they said they could come at 4 they arrived early and within an hour (in the rain) fitted a brand new aerial.

Many thanks
review stars review stars review stars review stars review stars   19th January 2022
Value of Products/Services or Work Performed: £1 - £1000
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Very happy with work that was done arrived on time an was very pleasant Would recommend
review stars   23rd November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Consumer Beware.


I understand we can all have bad days but the aerial fitter’s anger management (or lack of it) was completely off the scale/disproportionate and unapologetic.

My regret is that I didn’t insist on him providing the work/quote in writing. However, in hindsight he was clearly out of his depth for this job and customer service means absolutely nothing to him.

Most of the work, taking a tv lead from the attic down through the floorboards, landing stairs and directly to the TV had already been carried out by my joiner. So, after the aerial guy had been to the house I phoned him with a simple enquiry about the aerial lead and TV power cable which he was meant to be put through the wall (which is what he said he was going to do) instead of choosing to cut and then splice the two leads together. He became rude, arrogant, agitated and at times incoherent, talking about kettle leads, John Lewis and we still haven’t a clue or see any relevance as to why he would even mention this?

Having a civil and polite conversation with him was not possible and he found it necessary to shout /scream down the phone, hang up, then several minutes later phone again for another screaming rant.

This was then followed up with him sending impolite, ill-mannered texts to my phone. Any attempt I made to deescalate his aggressive tone was met with his sarcasm and bully behaviour as his rage went from 0-100 within seconds. He was not prepared to reason or resolve anything!

He charged £120 for his work (sloppy) which I’ve paid but would have paid a lot more if it meant doing the job correctly -what I had asked him to do -which he agreed to do and said he could do. How did he get on to East Lothian’s Trusted trader?

I wouldn’t normally leave an internet review (he encouraged me to do so)-but I feel the consumer needs to be warned about his behaviour and as he was not willing to resolve the matter- he is a poor representative for surrey Aerials.

I wouldn’t use them again- unprofessional!

Moderator Response
I strongly dispute most of what was said. I mentioned John Lewis as this was mentioned by the customer. They paid me £120 for the work I did, and didn't complain. I did the work as best as I could in the circumstances I was presented with.
review stars review stars review stars review stars review stars   21st November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Above and beyond the call of duty. Phoned Keith late on a Thursday night and by the next afternoon I had a new aerial, cabling and TV set up on the first floor of a 3-storey Victorian building. Manner and professionalism was exemplary. Would highly recommend Surrey Aerials to one and all. Thank you Keith. Best wishes Brian.
review stars review stars review stars review stars review stars   25th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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I had a new aerial fitted and cable replaced. Very happy with the work completed. Come recommend by my neighbour and I would definitely use again

review stars review stars review stars review stars review stars   19th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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I've used Surrey Aerials a few times now and will call on their services again. Keith is very thorough, offers great advice and carries out a professional job.
review stars review stars review stars review stars review stars   14th August 2021
Value of Products/Services or Work Performed: £1 - £1000
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sky dish needed moving. Keith arrived when arranged, was very pleasant and very efficient. Would highly recommend him
review stars review stars review stars review stars review stars   14th July 2021
Value of Products/Services or Work Performed: £1 - £1000
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Keith fixed my aerial and is very conscientious and professional. I would recommend his work highly.
review stars review stars review stars review stars review stars   23rd May 2021
Value of Products/Services or Work Performed: £1 - £1000
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Aerial engineer Keith was both friendly and professional.
His attention to detail was remarkable, as evidenced by his prompt re-visit to sort out a TV reception issue, while declining to take payment for this second house call.

Thankyou, for a job well and thoroughly done!
review stars review stars review stars review stars review stars   26th February 2021
Value of Products/Services or Work Performed: £1001 - £5000
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We had 8 aerials with needing installed with 48 connections. It was a big job but Keith was more than helpful in carrying out the work. There were some issues along the way but Keith worked with us to come to a solution in his usual thoughtful and pragmatic way.

Great value for the experience which Keith has. Would happily recommend!

review stars review stars review stars review stars review stars   13th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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All I can say is brilliant.
During Covid it was so nice getting someone to help with my TV aerial problem.
Keith was such a nice guy.
Well recommend.
review stars review stars review stars review stars review stars   9th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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They did a brilliant job. Came very promptly, problem solved a complex aerial problem at a very reasonable rate. I highly recommend them
review stars review stars review stars review stars review stars   15th June 2020
Value of Products/Services or Work Performed: £1 - £1000
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New digital aerial fitted and televisions tuned in.
Installer went above and beyond to ensure satisfaction - and on a Sunday!
review stars review stars review stars review stars review stars   6th March 2020
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service provided by Surrey Aeriels. Great and helpful workmen, would not hesitate to recommend.

Patrick Murphy.
review stars review stars review stars review stars review stars   2nd January 2020
Value of Products/Services or Work Performed: £1 - £1000
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New aerial, including post, on roof.

I have no hesitation in recommending Keith for any aerial work. Keith carried out the work at the agreed price. In addition, he also connected our new television to the aerial to make sure that everything was working. He was polite and courteous, and explained how he would carry out the work. It was a pleasure to do business with him.

review stars review stars review stars review stars review stars   23rd November 2019
Value of Products/Services or Work Performed: £1 - £1000
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I have no hesitation in recommending Surrey Aerials to anyone, thanks Keith for fixing the aerial would definitely use again
review stars review stars review stars review stars review stars   28th August 2019
Value of Products/Services or Work Performed: £1 - £1000
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Extension of aerial cable to another room, outside the property and back in. Work completed to a very high standard.
review stars review stars review stars review stars review stars   27th May 2019
Value of Products/Services or Work Performed: £1 - £1000
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Keith replaced our entire aerial assembly (which had originally been fitted by his father, over 40 years ago!). He arrived on time, tidied up afterwards, and charged us the amount he’d quoted, even though the job was more difficult and took longer than anticipated. Excellent service and great value for money. No hesitation in recommending and would definitely use him again.

review stars review stars review stars review stars review stars   13th March 2019
Value of Products/Services or Work Performed: £270
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Surrey Aerials installed a new aerial and amplifier on the roof, along with cables running to 3 aerial points throughout the house. The installer demonstrated knowledge of the area's geography, helping him recommend what it was that I needed. The standard of the installation is good, and I get a great picture in every room. Pricewise, he came in a whisker under his estimate. I would definitely use him again, the next time I need work like this doing.

review stars review stars review stars review stars review stars   28th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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Used their services regularily over the years.Keith knows his business just like
his father before him.Found him to be very reliable always turning up when
promised.
review stars review stars review stars review stars review stars   15th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Excellent Trader, bang on time for the appointment, job done neatly and promptly and the cost was as per estimate
review stars review stars review stars review stars review stars   24th October 2018
Value of Products/Services or Work Performed: £1 - £1000
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Keith was friendly, knowledgeable and helpful. He did a great job of installing an aerial under difficult conditions. Highly recommended.
review stars review stars review stars review stars   12th August 2018
Value of Products/Services or Work Performed: £100
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I would have given 5/5 but I just feel I didn't get what I asked for. I simply asked for someone to come and get my aerial working again, I was delighted when the guy got it working quickly and checked all the points in the house, this was done in about half an hour. The guy was very polite and helpful and I should have just said thank you once that was done but he found lots of other jobs to do and ended up staying for two hours. I didn't know how I was being charged and it just seemed like he was doing all these other jobs to be kind. I wouldn't have minded paying for an hour even if he'd left after half that but two hours charging for work I hadn't asked for still doesn't sit right with me. I would use this company again as the work was good but I would be a lot clearer about what I didn't need done. £100 would have been fine for the work I had done, its not a huge amount but its not what I had asked for and that's why I'm not giving full marks.

review stars review stars review stars review stars review stars   10th August 2018
Value of Products/Services or Work Performed: £120
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Speedy response to my enquiry. Required new aerial and cabling as well as an old satellite dish removed.

Job done with courtesy, speed and efficiency and at a reasonable price.

Excellent service, would recommend Surrey Ariels.

Thank you

review stars review stars review stars review stars review stars   27th September 2017
Value of Products/Services or Work Performed: £75
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All items supplied and fitted - relocated loft aerial, extended down lead, fitted 46 filter, re-tuned TVs x 3, re-tuned Talk Talk viewbox: Clive is an excellent workman.  This is the second time I have had him.  He came same day as I called.  He explained everything he did.  He is extremely thorough and only left when he was completely satisfied that he had resolved the problem.  His manner is polite and very unobtrusive.  I have NO HESITATION in RECOMMENDING him HIGHLY!

review stars review stars review stars review stars review stars   29th February 2016
Value of Products/Services or Work Performed: £130
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New aerial and cabling and re-positioning to a different transmitter: Excellent service, would DEFINITELY use Surrey again.  A very experienced and knowledgeable tradesman who did the job quickly and efficiently and with a great end result.

review stars review stars review stars review stars review stars   31st July 2015
Value of Products/Services or Work Performed: £85
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Extension from roof to bedroom: Carried out efficiently

review stars review stars review stars review stars review stars   16th June 2015
Value of Products/Services or Work Performed: £95
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Reposition Sky dish: Efficient and good quality quality work.

review stars review stars review stars review stars review stars   22nd May 2015
Value of Products/Services or Work Performed: £95
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Put up and connected tv aerial.  Tuned channels on TV: Very helpful.  Explained everything.  Tuned channels so I didn't have to.  Would definitely recommend.

review stars review stars review stars review stars review stars   18th May 2015
Value of Products/Services or Work Performed: £120
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New aerial and cable: I have dealt with Stuart for a number of years and would have no hesitation in recommending him to anyone.

review stars review stars review stars review stars review stars   7th May 2015
Value of Products/Services or Work Performed: £170
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Aerial and amplifier installation: no comment given on form.

review stars review stars review stars review stars review stars   4th May 2015
Value of Products/Services or Work Performed: £120
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New aerial and cable: As far as I am concerned Mr Whitehead went beyond the call of duty and programmed my television for me!  I felt he advised me of the best way to get a satisfactory end product.