Surrey Aerials

What a wonderful service, I had unsightly cables from several flats after they hadn't tied into the building, so Keith a lovely man came along to look over and gave a quote which was then fixed and looks fantastic and very safe now.

Very well done and would highly recommend, he knows his stuff....

Keith came when he said he would to look at installing a tv aerial for which another company had offered a solution and quote. Keith's solution and quote was much more attractive. He returned to do the job when he said he would and completed the job and more. He checked everything very carefully and cleared up nicely after installing the aerial. He clearly has a lot of experience and practical solutions at a very reasonable cost.

Keith's communication was great from start to finish. He came out promptly to secure an old co-ax cable from an aerial on our chimney that had come loose during stormy weather. He turned up on time and neatly secured the cable. We are very pleased with his professionalism and workmanship and wouldn't hesitate to recommend Surrey Aerials to family and friends.

Keith is highly professional, thorough and efficient. I had a problem with TV-reception and with lot's of patience and perseverance he managed to find the reason, some cable wasn't functional. He repaired it and now all works perfectly again.

I needed a contractor to install an aerial. It was not the usual TV type aerial, rather it was a large aerial of the type used by amateur radio operators (Radio Ham). The installation location was also difficult, being high and with restricted access. Keith (the owner) came round and after some consideration agreed to take on the job.

Keith made a fantastic job of the installation and used 2 very strong brackets to ensure the aerial was fixed securely. I am so pleased at not only the quality of the work, but also being able to find someone prepared to take on the job. I am fairly sure that few contractors would have taken on the work, at least without using expensive cherry pickers etc.

Keith is polite and friendly and timekeeping was extremely good.

I cant recommend Keith and Surrey Ariels highly enough. An absolutely first class service.

Keith was fantastic. Great service in fixing our ariel Falcon Avenue

Fabulous service. Fixed the botched wiring left by another contractor and we now have TV service in both rooms. Excellent service. Really efficient came within 24hrs, knowledgeable and tidy work too.

Polite and helpful.

Would highly recommend.

I got Keith to obtain high definition reception for my new TV

Excellent friendly and efficient service by Keith at Surrey Aerials.

I had sudden signal loss on two televisions recently, and arranged for Surrey Aerials to take a look at the issue. Keith arrived and started diagnosing the problem. I am an ex TV Engineer and when Keith was explaining what the possible technical issues were, I understood exactly what he was saying, and it was apparent that he clearly knew his business. Keith was here less than an hour and fixed the issue, which turned out to be a signal amplifier/splitter connected at the aerial end on the roof. Keith took the time to retune and check multiple channels on both televisions.

I would definitely recommend Surrey Aerials, and they would be my first choice should i need aerial work done in the future. The cost of the work was very reasonable and the service warranted a small tip from me.

Keith was very helpful and explained each step of the work he undertook. He came promptly to install a new tv aerial. His work was carried out conscientiously and took much care to ensure the installation suited my needs. He was courteous and respectful throughout his visit. I’m delighted with the job.

I’ve been using this company for ages, Keith has really really helped us with our move to our new home: with aerials, setting up our internet and just now has set up Netflix etc on my television. I would have gone nuts without his help

I had an outside aerial installed . I would highly recommend Surrey Aerials . Attended the job as and when agreed despite the fact we had icy weather only to explain the obvious reasons he was unable to complete the job for safety reasons. Kept in touch to arrange the next suitable day . However in the meantime obliged by tuning my tv into free view . I required an aerial as I had switched from Satellite to BT .
Friendly , obliging and value for money.
Delighted I now have my Tv apps and great reception. 10 /10 . Many thanks!

Fitted loft aerial to our new build home. Cabling was fitted by builder. Very timely service with minimal disturbance. Fitter checked whether amplifier was required and also if the hard to get channels were working.

Replacing a broken aerial on a high and somewhat inaccessible chimney and restoring and testing for a good TV signal.
Keith went above and beyond in the two visits needed and can thoroughly recommend him. Many thanks for your efforts Keith!

TV aerial installed in bedroom, Keith went above &beyond what he had to do, pointed out I had a tile missing on my roof &filled it, can't recommend enough, thank you!

Keith worked hard to solve the aerial problem. Arrived on time, very tidy work and good cost. First class service would recommend.

Great company!! Had the pleasure of meeting Keith. Nice guy and hard working. Very happy with Surrey Aerials, would highly recommend them.

Keith arrived within an hour of my call to him and when I had further issues resolved them for me again within the hour

Keith from Surrey Ariels came round the same day that we called about an ariel extension for my 90 year old mother. He was able to do the job there and then with no mess and no fuss and at an extremely competitive price. I would have no hesitation about recommending Surrey Ariels.

Keith is excellent. I phoned yesterday and the problem was fixed within 24 hours. He quickly diagnosed the problem and left us with excellent TV reception. The service was professional and the cost was very reasonable. We have been Surry Aerial customers for many years. I can recommend Keith very highly.

Replaced old aerial and traced aerial line fault (and fixed a couple of slipped roof slates while he was at it).
Very experienced, suggesting pragmatic, rather than the most profitable, solutions. Explained everything.

Keith was installing a dish some 2 years ago. Now I called on his service again, because the gails must have slightly moved the dish. Keith did again an excellent job. He is very thorough, friendly, explains what he does and carries out a professional job. He even didn't take any money, because he told me that his service was covered by the warranty he had given.
I can highly recommend him.

Storm Malik took our TV aerial off our roof. We phoned Surrey Aerials at 2 p.m. they said they could come at 4 they arrived early and within an hour (in the rain) fitted a brand new aerial.

Many thanks

Very happy with work that was done arrived on time an was very pleasant Would recommend

Consumer Beware.


I understand we can all have bad days but the aerial fitter’s anger management (or lack of it) was completely off the scale/disproportionate and unapologetic.

My regret is that I didn’t insist on him providing the work/quote in writing. However, in hindsight he was clearly out of his depth for this job and customer service means absolutely nothing to him.

Most of the work, taking a tv lead from the attic down through the floorboards, landing stairs and directly to the TV had already been carried out by my joiner. So, after the aerial guy had been to the house I phoned him with a simple enquiry about the aerial lead and TV power cable which he was meant to be put through the wall (which is what he said he was going to do) instead of choosing to cut and then splice the two leads together. He became rude, arrogant, agitated and at times incoherent, talking about kettle leads, John Lewis and we still haven’t a clue or see any relevance as to why he would even mention this?

Having a civil and polite conversation with him was not possible and he found it necessary to shout /scream down the phone, hang up, then several minutes later phone again for another screaming rant.

This was then followed up with him sending impolite, ill-mannered texts to my phone. Any attempt I made to deescalate his aggressive tone was met with his sarcasm and bully behaviour as his rage went from 0-100 within seconds. He was not prepared to reason or resolve anything!

He charged £120 for his work (sloppy) which I’ve paid but would have paid a lot more if it meant doing the job correctly -what I had asked him to do -which he agreed to do and said he could do. How did he get on to East Lothian’s Trusted trader?

I wouldn’t normally leave an internet review (he encouraged me to do so)-but I feel the consumer needs to be warned about his behaviour and as he was not willing to resolve the matter- he is a poor representative for surrey Aerials.

I wouldn’t use them again- unprofessional!

Above and beyond the call of duty. Phoned Keith late on a Thursday night and by the next afternoon I had a new aerial, cabling and TV set up on the first floor of a 3-storey Victorian building. Manner and professionalism was exemplary. Would highly recommend Surrey Aerials to one and all. Thank you Keith. Best wishes Brian.

I had a new aerial fitted and cable replaced. Very happy with the work completed. Come recommend by my neighbour and I would definitely use again

I've used Surrey Aerials a few times now and will call on their services again. Keith is very thorough, offers great advice and carries out a professional job.

sky dish needed moving. Keith arrived when arranged, was very pleasant and very efficient. Would highly recommend him

Keith fixed my aerial and is very conscientious and professional. I would recommend his work highly.

Aerial engineer Keith was both friendly and professional.
His attention to detail was remarkable, as evidenced by his prompt re-visit to sort out a TV reception issue, while declining to take payment for this second house call.

Thankyou, for a job well and thoroughly done!

We had 8 aerials with needing installed with 48 connections. It was a big job but Keith was more than helpful in carrying out the work. There were some issues along the way but Keith worked with us to come to a solution in his usual thoughtful and pragmatic way.

Great value for the experience which Keith has. Would happily recommend!

All I can say is brilliant.
During Covid it was so nice getting someone to help with my TV aerial problem.
Keith was such a nice guy.
Well recommend.

They did a brilliant job. Came very promptly, problem solved a complex aerial problem at a very reasonable rate. I highly recommend them

New digital aerial fitted and televisions tuned in.
Installer went above and beyond to ensure satisfaction - and on a Sunday!

Excellent service provided by Surrey Aeriels. Great and helpful workmen, would not hesitate to recommend.

Patrick Murphy.

New aerial, including post, on roof.

I have no hesitation in recommending Keith for any aerial work. Keith carried out the work at the agreed price. In addition, he also connected our new television to the aerial to make sure that everything was working. He was polite and courteous, and explained how he would carry out the work. It was a pleasure to do business with him.

I have no hesitation in recommending Surrey Aerials to anyone, thanks Keith for fixing the aerial would definitely use again

Extension of aerial cable to another room, outside the property and back in. Work completed to a very high standard.

Keith replaced our entire aerial assembly (which had originally been fitted by his father, over 40 years ago!). He arrived on time, tidied up afterwards, and charged us the amount he’d quoted, even though the job was more difficult and took longer than anticipated. Excellent service and great value for money. No hesitation in recommending and would definitely use him again.

Surrey Aerials installed a new aerial and amplifier on the roof, along with cables running to 3 aerial points throughout the house. The installer demonstrated knowledge of the area's geography, helping him recommend what it was that I needed. The standard of the installation is good, and I get a great picture in every room. Pricewise, he came in a whisker under his estimate. I would definitely use him again, the next time I need work like this doing.

Used their services regularily over the years.Keith knows his business just like
his father before him.Found him to be very reliable always turning up when
promised.

Excellent Trader, bang on time for the appointment, job done neatly and promptly and the cost was as per estimate

Keith was friendly, knowledgeable and helpful. He did a great job of installing an aerial under difficult conditions. Highly recommended.

I would have given 5/5 but I just feel I didn't get what I asked for. I simply asked for someone to come and get my aerial working again, I was delighted when the guy got it working quickly and checked all the points in the house, this was done in about half an hour. The guy was very polite and helpful and I should have just said thank you once that was done but he found lots of other jobs to do and ended up staying for two hours. I didn't know how I was being charged and it just seemed like he was doing all these other jobs to be kind. I wouldn't have minded paying for an hour even if he'd left after half that but two hours charging for work I hadn't asked for still doesn't sit right with me. I would use this company again as the work was good but I would be a lot clearer about what I didn't need done. £100 would have been fine for the work I had done, its not a huge amount but its not what I had asked for and that's why I'm not giving full marks.

Speedy response to my enquiry. Required new aerial and cabling as well as an old satellite dish removed.

Job done with courtesy, speed and efficiency and at a reasonable price.

Excellent service, would recommend Surrey Ariels.

Thank you

All items supplied and fitted - relocated loft aerial, extended down lead, fitted 46 filter, re-tuned TVs x 3, re-tuned Talk Talk viewbox: Clive is an excellent workman.  This is the second time I have had him.  He came same day as I called.  He explained everything he did.  He is extremely thorough and only left when he was completely satisfied that he had resolved the problem.  His manner is polite and very unobtrusive.  I have NO HESITATION in RECOMMENDING him HIGHLY!

New aerial and cabling and re-positioning to a different transmitter: Excellent service, would DEFINITELY use Surrey again.  A very experienced and knowledgeable tradesman who did the job quickly and efficiently and with a great end result.

Extension from roof to bedroom: Carried out efficiently

Reposition Sky dish: Efficient and good quality quality work.

Put up and connected tv aerial.  Tuned channels on TV: Very helpful.  Explained everything.  Tuned channels so I didn't have to.  Would definitely recommend.

New aerial and cable: I have dealt with Stuart for a number of years and would have no hesitation in recommending him to anyone.

Aerial and amplifier installation: no comment given on form.

New aerial and cable: As far as I am concerned Mr Whitehead went beyond the call of duty and programmed my television for me!  I felt he advised me of the best way to get a satisfactory end product.