In association with East Lothian Council
East Lothian
Trusted Trader

Melville Whitson and Muir Ltd

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 5.0 out of 5 based on 240 reviews and feedback.
Trusted Trader member since 2017.

Melville Whitson and Muir Ltd
22A Edinburgh Road
Dalkeith
EH22 1JR
0131 660 1480
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Business Information

Welcome to Melville & Whitson Plumbing and Heating Engineers, a family owned and run business, established in 1978.

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Reviews and Feedback

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5.0 out of 5 based on 240 reviews.
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review stars review stars review stars review stars review stars   20th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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I use this firm for everything in my own home and also in a rental property. I appreciate that they diarise to remind me about landlord's checks etc; that they always respond quickly and always manage to fit in my job; that they seem glad to have my custom! It all works well.
review stars review stars review stars review stars review stars   9th February 2024
Value of Products/Services or Work Performed: £5001 - £25,000
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Replacement boiler, hot water tank and associated pipe work. Thermostatic valves on all radiators, remedial works to old hot water tank in the attic, removal of bathroom shower pump and shower replaced in utility room. I can highly recommend Chris and his team. Our situation was an emergency and Chris came out quickly to survey the job and gave us a quote within 24 hours. Despite being extremely busy, in view of our circumstances, he gave us the option of a slightly earlier install date if we were happy to have him and his team come and go over a period of a week. Very knowledgeable, courteous and everyone involved in the install worked cleanly and tidied up. Team turned up on time and when they said they would. I wouldn’t hesitate to use Melville Whitson Muir again.

Review Image 1 for Melville Whitson and Muir Ltd by Wendy 
review stars review stars review stars review stars review stars   8th February 2024
Value of Products/Services or Work Performed: £1 - £1000
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Repair to toilet cistern.
Enquiry answered promptly and suitable date arranged.
Workman pleasant and proficient.

review stars review stars review stars review stars review stars   29th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Have used MWM for boiler service for a few years now and more recently for installing smart thermostats and emergency repairs to our boiler flue when we had storm damage to our roof. Cannot recommend them highly enough - they are absolutely reliable, turn up when they say they will, great communication, friendly and helpful. I absolutely trust them and would recommend for any gas/boiler/heating issues.

review stars review stars review stars review stars review stars   19th January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Installed and serviced my office boiler (3000 sqft office space), and now serviced my aging home boiler.

Very reliable and have always done a great job for us. Highly recommended!
review stars review stars review stars review stars review stars   15th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service, recharge expansion vessel and replace channel timer.
Having been without hot water for some days Chris correctly identified our timer control box as being at fault and also told me how to reset the immersion heater which was not working either. Although they did not instal the underfloor CH & DHW system in our house they continue to maintain it and identify any issues arising. In an age of internet-only recommendations, MW&M carry on traditional levels of service whilst being up to date on all facets of residential boiler systems. I cannot recommend them highly enough.
review stars review stars review stars review stars review stars   12th January 2024
Value of Products/Services or Work Performed: £1 - £1000
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Annual Boiler Service - on time, polite and tidy. All done professionally and kept informed of progress
review stars review stars review stars review stars review stars   1st January 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Installation of a replacement gas boiler.
The work was carried out and completed on the day arranged. The work was carried out in a professional manner and the work area left clean and tidy. The engineers were pleasant and answered any questions we had.
This company has serviced our previous boiler for many years and is extremely reliable. Would certainly recommend them.
review stars review stars review stars review stars review stars   17th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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Boiler and gas fire service. We appreciate the excellent communication with the company. Our experience is that they always arrive when they say they will. They do not leave unsolved problems and will continue to work until there is a solution.
review stars review stars review stars review stars review stars   6th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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Leaking towel radiator fixed by Chris in a timely manner as usual. New boiler installed last year by Chris and his team. These guys are simply the best and thoroughly recommend them.
review stars review stars review stars review stars review stars   6th December 2023
Value of Products/Services or Work Performed: £1 - £1000
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Always come when they say they will, do the job, very friendly and informative and very easy to deal with when booking them in
review stars review stars review stars review stars review stars   22nd November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Replacement of Megaflo cylinder that had failed under guarantee, so we only paid for the labour and incidentals (we replace the pump and the other motorised valve as well). The work was carried out efficiently and on time with minimal disruption. Very good staff and I would not hesitate to recommend them.

review stars review stars review stars review stars review stars   9th November 2023
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. The workers from this company are always prompt, knowledgeable, polite and efficient. Great to have reliable heating engineers that I trust.
review stars review stars review stars review stars review stars   30th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service - this company was recommended to me and have used them now for several years. Would recommend to others.
review stars review stars review stars review stars review stars   13th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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Excellent work done on an old underfloor heating system that no other heating contractor would touch. They sourced a part at a price that was not astronomical compared with the manufacturers original. Also Chris was more than happy to give advice and recomendations for the rest of the heating system in conversation
Would definitely use Melville Whitson and Muir again
review stars review stars review stars review stars review stars   12th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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Gas fire required service and safety check - engineer took time to explain fully all that was to be done.
Full examination revealed fault in flue - will be rectified shortly.

review stars review stars review stars review stars   5th October 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Refitting of ensuite shower cubicle
Tradesman was excellent and very careful and tidy in the house, all floor coverings protected Cleaned up at the end of each day
Very pleased with the job
Two small snags which were dealt with
review stars review stars review stars review stars review stars   24th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Very pleasant plumber who arrived on time and fixed the leak, leaving no mess. Thank you.
review stars review stars review stars review stars review stars   22nd September 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Melville and Whitson replaced my gas boiler. The cost of this was much better than I feared and was carried out quickly and efficiently. I now can see in another winter with no heating or hot water worries! Many thanks to Chris for arranging this and Steven for his hard work and expertise fitting the boiler. The new boiler is quiet and efficient. Many thanks.
review stars review stars review stars review stars review stars   8th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Piping and parts replaced due to leak. Prompt ,efficient,polite service.Very reasonable bill.Would not hesitate to use this firm again.
review stars review stars review stars review stars review stars   6th September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Had a new external oil fired boiler fitted. Very happy with the quality of the survey,recommendations given and the work carried out.
review stars review stars review stars review stars review stars   1st September 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Where would we be without Chris and Stevie!! Another great job tackled by the boys. Hot water cylinder, immersion and three radiators replaced in the way you’d expect from MWM.
Quality job completed in a clean tidy manor. Any issues dealt with professionally.
Pleasure to have them working in the house again!
Looks like they’ll be back too. Cold water tank next.
Highly recommend. 5 stars again.
review stars review stars review stars review stars review stars   23rd August 2023
Value of Products/Services or Work Performed: £1 - £1000
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Carried out emergency work to leak from hidden toilet system. Came very quickly and fixed the problem and also sorted out an additional toilet in another bedroom en-suite that was starting to leak as well.

Very reliable, trusted and professional in the work they delivered.
review stars review stars review stars review stars review stars   17th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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we had our boiler serviced he arrived on time did an excellent job and cleaned up after himself I would recommend thank you

review stars review stars review stars review stars review stars   17th August 2023
Value of Products/Services or Work Performed: £1 - £1000
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We have used Melville Whitson for 8 years for the annual service of our hot water cylinder system .They have always been extremely efficient ,friendly and informative and reasonable with their charges .we highly recommend them .
review stars review stars review stars review stars review stars   1st August 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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We had a completely new bathroom installed.

Kevin spent time with us going through choices of materials and fittings and kept the project moving.

We had quotes from a few other companies but we liked the fact that we had a brochure to show us the type of sink and shower etc we would be getting and there was a large choice of wallboards. As the bathroom was going to be fitted out mainly with wallboards this was important to us. Also we only had to wait a few months before the job took place.

Nicky and Robbie arrived and pulled the old bathroom out and proceeded to fit in the new bathroom. Nicky made a great deal of effort making sure everything was perfect. He is very precise, resulting in a lovely job. Dean did the plastering and a special thanks to Martin (Potsy Paint) who Kevin recommended to us and who came at short notice and did an excellent job painting and the ceiling and the one remaining blank wall.

We could recommend all the above. We are thrilled with our new bathroom.
review stars review stars review stars review stars review stars   31st July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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The team at Melville Whitson & Muir were recommended by a friend and did not disappoint. I needed my hot water cylinder replaced and the process was really smooth from quote to installation. Once I accepted the quote the work was carried out really quickly and any questions I had were answered within a day. The work was carried out without any mess and they even reprogrammed my timer for me. I’d definitely use Kevin and his team again and would recommend them.

review stars review stars review stars review stars review stars   28th July 2023
Value of Products/Services or Work Performed: £1 - £1000
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A mystery slow clean water leak was soaking through the rear of our property. The bathroom fittings are built in and access is difficult. Leak was traced, parts procured and repair completed in short order with no structural or cosmetic damage to the bathroom tiling. Most impressed with both the work and the cost.
review stars review stars review stars review stars review stars   10th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Good job done and operatives were very clean an tidy.
review stars review stars review stars review stars review stars   4th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Had replacement shower tray as was cracked had to remove some wall boards which they hadn’t used before but made a good job replacing them from new
They were very tidy and cleaned up each day after they were finished
Arrived on time each morning and were very pleasant
Took 2 1/2 days which was good wouldn’t hesitate to use them again
review stars review stars review stars review stars review stars   28th June 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Shower over bath install including full height tiling, shower valves and shower door plus all seals/trims.

Very pleased with the work done. Neat and tidy job with minimal clean up required. Considerate trades keeping the house clean throughout.

Review Image 1 for Melville Whitson and Muir Ltd by Mr Wood 
review stars review stars review stars review stars review stars   11th June 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Upgrade of en-suite bathroom. Very pleased with work carried out. Good communication from quotation through to completion. Team arrived when indicated and tidied up at the end of the day. Work completed to high standard. Highly recommend Melville Whitson and Muir Ltd.
review stars review stars review stars review stars review stars   7th June 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Full refurbishment of our en-suite shower room including new shower, basin, toilet, new heated towel rail and decorating.

The work went very well, with one minor change being agreed and a good solution found when we discovered fewer tiles than expected under the old shower.

Really pleased with how it looks now, thanks to all the team.

review stars review stars review stars review stars review stars   28th May 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Power flush of central heating system and replacement of radiator valves.

Arrived on correct day and on time.
The team worked efficiently and in a pleasant and friendly manner
Gave clear explanations of the work involved

review stars review stars review stars review stars review stars   17th May 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Excellent from start to finish. Refurbished downstairs cloakroom,main bathroom and a couple of repairs in ensuite. Great advice from Kevin who came out to see what was required. Nicky arrived on time each day, worked extremely hard. Very nice person, easy to communicate with. Disruption was kept to a minimum. Very happy with results. Would use this company again.
review stars review stars review stars review stars review stars   13th February 2023
Value of Products/Services or Work Performed: £1001 - £5000
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New boiler installed in one of our rental properties, smooth process from start to finish. Happy tenant and landlord. Would recommend their services.
review stars review stars review stars review stars review stars   30th January 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Exceptional quality of service and product. Top tradesman ,exceeded my vision for the transformation of a dated bathroom. 2nd to none service would highly recommend them to anyone thinking of doing any sort of work with bathrooms. All materials supplied and fitted, all old fixtures and fittings removed and taking away. 10 out off 10

Review Image 1 for Melville Whitson and Muir Ltd by Kevin Butler Review Image 2 for Melville Whitson and Muir Ltd by Kevin Butler Review Image 3 for Melville Whitson and Muir Ltd by Kevin Butler Review Image 4 for Melville Whitson and Muir Ltd by Kevin Butler Review Image 5 for Melville Whitson and Muir Ltd by Kevin Butler 
review stars review stars review stars review stars review stars   7th January 2023
Value of Products/Services or Work Performed: £5001 - £25,000
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Cannot recommend MW&M highly enough. We had our en-suite completely refurbished and insulation added to the walls. Work was also carried out on another bathroom to upgrade the sink and bath taps. The team were a joy to have in the house and worked really hard. Chris and Nicky were excellent as were all the other guys that worked on the job. They’ve turned a cold, leaking and smelly bathroom into a wonderful warm classy space. Will definitely be using them for further plumbing works needing carried out. Wonderful company and all the guys are a credit to you.
review stars review stars review stars review stars review stars   22nd December 2022
Value of Products/Services or Work Performed: £1001 - £5000
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I have used this company over a number of years.They have installed a new bathroom suite, fitted a replacement gas fire,fixed a shower tray leak and installed a new shower head fitment, and carry out the annual gas fire service each year.They are very reliable and come at the time agreed.I find their charges are reasonable.Their work has been carried out competently and efficiently,and I have had no reason to complain to them.I have recommended them to a friend and her experience was also excellent,and she would use them again.
review stars review stars review stars review stars review stars   12th December 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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After recently having a new boiler system from Melville, Whitson and Muir, I was really pleased to also choose them to give me a completely new bathroom. It took 7 days to rip everything out and install the new bathroom. I am delighted with it and would recommend the company without hesitation. Every member of the team demonstrates skill and professionalism and they really care about the customer being happy with the result. Also worthy to note is that the team clear up afterwards making the total experience excellent.
review stars review stars review stars review stars review stars   8th November 2022
Value of Products/Services or Work Performed: £1 - £1000
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So delighted with the service from Melville Whitson and Muir. Came to service a hot water boiler which was done promptly and efficiently by Stevie. Very impressed and would not hesitate to recommend them.
review stars review stars review stars review stars review stars   11th October 2022
Value of Products/Services or Work Performed: £1001 - £5000
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En suite shower refurb & installation of shower screen. End to end process & service was excellent. Great quality work, very clean & extremely pleased with the work done
review stars review stars review stars review stars review stars   2nd October 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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We discovered Melville Whitson through this site and over the summer we employed them to fit a new gas boiler and upgrade our en-suite shower room along with some work in our kitchen. The team at Melville Whitson were excellent. They were very patient with us and accommodated a few changes of plan (some at very short notice!) and the tradesmen who carried out the work were top notch. They kept us fully informed of what they were doing at all times and were really clean and tidy keeping any mess to an absolute minimum.
Wouldn't hesitate to use them the next time we need work done.
review stars review stars review stars review stars review stars   29th September 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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The whole team demonstrate the very best quality of workmanship, customer care and commitment to their work. I cannot rate them highly enough. Chris and Kevin fitted my new boiler, radiators and hive controller, cleared up after the work and ensured I was happy with everything and knew how to operate the new system. Everything was excellent.
review stars review stars review stars review stars review stars   8th September 2022
Value of Products/Services or Work Performed: £1001 - £5000
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I have been using Melville Whitson & Muir for quite some time now, replacing boilers, servicing and general plumbing and heating work for my own house and my rental properties, they are my go-to company. I find them extremely knowledgeable, helpful and very competitive with their pricing. Their customer service is also excellent, I would highly recommend them.

review stars review stars review stars review stars review stars   23rd August 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Got my ensuite bathroom replaced. Really impressed by how neat and tidy this was - especially when the old one was ripped out. There were a couple of snagging things to fix but the team were really responsive and never acted like this was an issue.
Excellent quality and respectful and courteous team.

review stars review stars review stars review stars review stars   12th August 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Shower refurbishment completed as scheduled and finished to a high standard. Great customer care and very knowledgeable and professional tradesmen.
review stars review stars review stars review stars review stars   11th May 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Excellent job when fitting my new boiler. Was impressed with service and work.
I therefore asked them to refurbish my bathroom. Fantastic job, excellent service and delighted with the transformation and finish look. Great team of excellent tradesmen. Can't thank you all enough. Highly recommend.
review stars review stars review stars review stars review stars   16th March 2022
Value of Products/Services or Work Performed: £5001 - £25,000
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Fantastic job done by Kevin and his team. From Kevin’s initial survey right thru to last wipe down of the floor these guys have shown how professional they are.
Complete bathroom refit, removing old cast bath and replacing it with a fab walk in shower. New wet wall, floor, toilet and sink. Well done to the joiner who managed to save my wooden panelling and refit it. As for John the plumber, I want him on speed dial for all future work/problems we might have. Great job John, lovely guy too!
Most of all thanks Kevin for the excellent customer care when we changed our mind about an item and it had to be replaced after it was fitted. Nothing was too much trouble.
Will definitely use M&W again and would highly recommend to everyone
review stars review stars review stars review stars review stars   28th February 2022
Value of Products/Services or Work Performed: £1001 - £5000
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Had a new shower cubicle installed new flooring and a new radiator. From quote to completion very friendly and professional, I'd highly recommend this company 5 ⭐️⭐️⭐️⭐️⭐️
review stars review stars review stars review stars review stars   23rd February 2022
Value of Products/Services or Work Performed: £1001 - £5000
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We have had this Company renew our Central Heating Boiler and remove a bath and install a shower all in the past two months we are so pleased with the workmanship and professional conduct of these hard working tradesmen and would recommend them to anyone
review stars review stars review stars review stars review stars   17th December 2021
Value of Products/Services or Work Performed: £1 - £1000
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Chris fitted a Drayton Wiser smart heating thermostat and radiator valves. He was friendly, quick and efficient, and we're very satisfied with the result.
review stars review stars review stars review stars review stars   12th November 2021
Value of Products/Services or Work Performed: £1 - £1000
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Second time I have had work done by this company and on both occasions I found them professional, efficient and reliable. Work done by very competent tradesperson was very satisfactory.
I would most certainly recommend, and also use this company again.
Many thanks.

review stars review stars review stars review stars review stars   8th November 2021
Value of Products/Services or Work Performed: £1001 - £5000
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New oil boiler, very well done by first class tradesmen and hope to use the firm in the not too distant future to do further work
review stars review stars review stars review stars review stars   1st November 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Elderly, frail parents required bathroom conversion to a shower, as unable to use bath. Kevin was extremely helpful and patient with them, going to great lengths to ensure they understood what was planned, and would meet their needs, and helping choose appropriate shower cubicle, flooring etc. The work was done within a good timescale, at a fair price, and on time. All the team on site were very pleasant, tidy and considerate, and the finished work is excellent quality with every little detail as planned. In fact a small piece of additional work done at no extra cost.
Have used them before for my own house, for a boiler replacement, and would highly recommend them.
review stars review stars review stars review stars review stars   31st October 2021
Value of Products/Services or Work Performed: £1001 - £5000
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Work was some bathroom upgrades - a new sink and unit, new toilet and new bath panel.
Experience was very good - when coming out to quote and then planning in the job, they did everything they said they would, when they said they'd do it - exactly what you want!
On-site Kevin and John were friendly and professional and even though there were a couple of unexpected extra little jobs which needed doing, they sorted these quickly and made sure I understood everything they were doing.
review stars review stars review stars review stars review stars   12th October 2021
Value of Products/Services or Work Performed: £1001 - £5000
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This review not only covers work undertaken by M&W but in hindsight, also looks back over 12 months to Sept '20. Hopefully this will give the reader a fuller perspective.

The work involved. New boiler & water cylinder. New pump/valves/significant pipework & rewiring. Installation of Hive. M&W engineer - Chris Muir. Plumbing engineer - John.

Also: replacement of kitchen tap

Reason for work? 25+ yr old boiler/slight leak from cylinder/tap failure.

Three preferred suppliers were sourced. 3 pitches were made after which Melville & Whitson were chosen. They were significantly more professional and thorough than the other two under detailed questioning of their proposals.

Scoping: Chris arrived at our home - on time. Full assessment done of needs. Open & frank discussion of what solutions would solve the issues. Convincing reasons given to back these up e.g. optimum Kwh size of boiler - flexibility to reduce/increase power if desired e.g. if we wanted to install additional radiators.

Written quotation produced for work agreed - sent within timescales promised. Date agreed for work to be completed ( over 2 days).

Work commenced on date agreed - no delays.

Friendly but equally business like disposition throughout.

Preparation of workplace: time spent securing safety of home contents (e.g. carpets etc) Full explanation given as to what was to be done and how it would be carried out. Minimised disruption at all times. Updates also provided as work progressed. Were fully informed at all times.

All work completed and tested to make sure fully operational.

Not left between day 1 and day 2 without hot water.

New boiler/system controls fully explained and demonstration given.

Hive system set up via broadband. Again, fully tested and explained.

Vaillant boiler maintenance/invalidation of 10 year warranty conditions talked through e.g. regular annual services/adding of inhibitor to system.

Outcome? Extremely successful. Brand new, powerful, high quality efficient heating/water system installed at a fair price.

Post installations - all old materials/components taken away and debris tidied up.

Invoice received - as per quote agreed. Efficient over the phone payment taken.

12 months on - so looking back did the solution meet our needs? Yes. Totally. Not one issue.
Home heating and hot water at the touch of the App/Hive control. Very quiet boiler and pump systems.

Warranty service done - October '22. Chris returned, inspected all aspects of the system. No faults. Performance level readings extremely high. Minute residue in filtration - normal. Overall, the system and its components are doing what they should.

Chris made sure service book stamped to preserve warranty terms. Pointed out that at next service inhibitor needed to be added to system. If it wasn't and the boiler developed a fault due to the PH level, Vaillant would fall back on that to excuse itself from liability.

Overall/Summary

M&W via Chris are a 1st class company and its people strive to do the very best for their customers. They pride themselves in delivering the best they can as reputation is clearly very important to them.
Chris in particular takes a personal interest in his work and should he ever get it wrong he will be the first to admit fault but make sure he puts it right. He is a trades person customers want to deal with. He comes up with logical ideas. He always makes himself available at the end of the phone to discuss any issues/worries.

If you're contemplating whether to consider using M&W for any work at your home/place of work you'd be very wise to.

Hope this assists you in your deliberations about choice of supplier.
review stars review stars review stars review stars review stars   28th September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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New central heating system designed and installed in a development; annual service; repairs and maintenance on an existing system.

review stars review stars review stars review stars review stars   16th September 2021
Value of Products/Services or Work Performed: £1 - £1000
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New part fitted in boiler following fault with the gas flue.
Engineer was friendly and professional.
Good experience all round.
review stars review stars review stars review stars review stars   2nd September 2021
Value of Products/Services or Work Performed: £1 - £1000
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Thank you to Chris and his team for their prompt and efficient service
review stars review stars review stars review stars review stars   2nd September 2021
Value of Products/Services or Work Performed: £5001 - £25,000
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Used this company to install a new oil boiler and upgrade to the heating and radiator controls. Company stuck to their quote, arrived on time, completed their work in the period quoted, were very clean and tidy leaving the house as they found it each day and all members of staff involved were courteous and helpful, explaining what was happening at each stage of the process. Would highly recommend.
review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Melville Whitson regularly service my boiler, but in addition they have sorted numerous plumbing issues over the years. They are very reliable and have great customer service. I would highly recommend them to anybody needing a quality plumbing service.
review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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We have used Melville & Whitson for a number of years for our gas boiler in our office and have found the company to be very reliable and efficient. Their engineers always turn up on time and are courteous and professional. We would recommend Melville & Whitson to anyone looking for a reliable company.

review stars review stars review stars review stars review stars   31st August 2021
Value of Products/Services or Work Performed: £1 - £1000
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Work was done to a boiler within historical building the guys were very professional and friendly would definitely call again.

review stars review stars review stars review stars review stars   11th December 2020
Value of Products/Services or Work Performed: £5001 - £25,000
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Having recently moved to the area, we had no prior experience with any local tradespeople nor did we know anyone to ask for recommendations. We were encouraged by the numerous excellent reviews on trusted trader so made contact with Melville and Whitson in order to replace our ancient boiler and water tank and install a new Combi boiler. Chris came to our home and couldn’t have been more helpful, taking the time to explain everything to us and answering any questions we had.
As for the work itself, we moved out for a couple of days as we have a small baby so left the guys to it. They completed the job on time and ensured everything was cleaned up for our return home.
We are delighted with the work they did and would not hesitate to use them again.
review stars review stars review stars review stars review stars   9th November 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Replacement of central heating boiler. From requesting quotation to completion of installation everything went smoothly. The 2 tradesmen who fitted the boiler put down coverings on the floor and surfaces. We were kept informed as job progressed. They tidied up after themselves and removed all rubbish.

review stars review stars review stars review stars review stars   24th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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We required remedial work to replace taps and a cistern in a bathroom.

The plumber first attended to look at issues and we then received a quote within 24 hours. Quote was accepted and an appointment to carry out the work made the next day for 3 days time.

Workman turned up on time, carried out all work as quoted, and left a clean and tidy workplace.

Subsequently invoice for the amount quoted.

Highly satisfactory
review stars review stars review stars review stars review stars   12th August 2020
Value of Products/Services or Work Performed: £1001 - £5000
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I have used Melville and Whitson before for a service but it was now time to get our aging lpg boiler replaced along with other work to radiators. I would highly reccomend them to anyone. They are extremely knowledgable and do an excelent job.

review stars review stars review stars review stars review stars   10th August 2020
Value of Products/Services or Work Performed: £1 - £1000
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Called to get some radiators replaced, had someone round giving me a quote a couple of days later, and within a couple of weeks the works were complete.

The engineer I had was Stevie, who was lovely and a fast worker. He noticed one of the radiators I bought was damaged, so came back after that was replaced to complete the works. 10/10, will definitely recommend and use their services again!
review stars review stars review stars review stars review stars   22nd May 2020
Value of Products/Services or Work Performed: £1 - £1000
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Ive used the company for the last few years now for my annual boiler service. At my last service they identified a potential future issue which did become an issue around six months later. This was a part which was showing signs of wear. I contacted them and they promptly replaced the part leaving my boiler working perfectly. Great company with friendly staff I can't recommend them enough. I'll continue to use them for years to come.
review stars review stars review stars review stars review stars   25th March 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Communication with the office and staff was all very good. Extremely pleasant to deal with which is a joy for the customer

review stars review stars review stars review stars review stars   3rd February 2020
Value of Products/Services or Work Performed: £1 - £1000
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Fitted Wiser Hub to boiler and two electronic radiator valves and explained clearly how to fit further ones myself, also guided me through setting up the Drayton Wiser app. Good job well done, cheers.
review stars review stars review stars review stars review stars   12th January 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Our bathroom was completely transformed within 5 days. A new toilet, shower and wash hand basin were fitted and the bath was reinstated in a new postion. Despite the fact our bathroom is not a uniform shape they were able to fit in all the appliances and box around everything so that the space was maximised.
The workmanship was exellent and they paid attention to detail. The work was started promptly every day and at the end of the day everything was left clean and tidy. The staff were all very friendly and accomodating and I would highly recommend Melville and Whitson.
review stars review stars review stars review stars review stars   6th December 2019
Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service. Turned up as arranged, job carried out, left place neat and tidy. Would have no hesitation in recommending or using M&W again.
review stars review stars review stars review stars review stars   12th November 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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They did a completely new bathroom and it is fabulous. It looks amazing. Kevin was brilliant and so helpful with all the choices from the shower sink etc. The work is excellent. So professional. Would definitely recommend them and will use them again for any plumbing needs in the future. Really excellent service from start to finish.
review stars review stars review stars review stars review stars   4th November 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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Reliable and friendly service. All work carried out to a high standard, to the agreed specifications and in a timely manner. Good after service care and very quick to respond to any queries. Would highly recommend to others and will use for any future plumbing and heating needs.
review stars review stars review stars review stars review stars   31st October 2019
Value of Products/Services or Work Performed: £96.00
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We had our boiler serviced, they also serviced our hot water tank. The engineer came when he was supposed to, he was polite and explained everything clearly and left no mess!

I would definitely use them again

review stars review stars review stars review stars review stars   8th August 2019
Value of Products/Services or Work Performed: £5001 - £25,000
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Prompt, professional. Excellent quality of work and tradesmen. Will use again.
review stars review stars review stars review stars review stars   2nd August 2019
Value of Products/Services or Work Performed: £1001 - £5000
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An exceptionally good company.
From a thorough and careful pre-planning of the job to the very pleasant and helpful staff, everything went very well and I shall certainly use this firm again and am recommending it to my friends. The Trusted Trader Scheme I have used in the past and it is a great help.
All round - one very satisfied customer!

review stars review stars review stars review stars review stars   24th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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This is a great company to work with. Kevin was so helpful from start to end. He presented all the options based on what I wanted and was flexible at each stage when I changed my mind. Even on the day when work was due to start, I found a new leak and Kevin and John just got on with helping by getting the parts and fixing it all.. This company have the customer at the forefront.
review stars review stars review stars review stars review stars   22nd July 2019
Value of Products/Services or Work Performed: £288.46
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Quiet and processional workman (plumber). Cleaned up all mess after himself. So impressed I employed them for a larger job.

review stars review stars review stars review stars review stars   13th July 2019
Value of Products/Services or Work Performed: £1001 - £5000
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Prompt, reliable and tidied up after them!

Existing solid fuel boiler disconnected, and new gas boiler installed.

Everything went as planned and very happy with the standard of the work.

We will definitely use them again.

review stars review stars review stars review stars review stars   24th March 2019
Value of Products/Services or Work Performed: £1 - £1000
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We had three pieces of work done in our bathroom (new toilet, electric shower and hot towel rail) and are very happy with the work done. Emails were responded to quicky and clearly, and a very minor problem was resolved without fuss. The plumber was professional and efficient and I have no hesitation in recommending.
review stars review stars review stars review stars review stars   28th February 2019
Value of Products/Services or Work Performed: £1 - £1000
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5*
review stars review stars review stars review stars review stars   1st November 2018
Value of Products/Services or Work Performed: £1 - £1000
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The reviewer did not add any additional comments
review stars review stars review stars review stars review stars   31st October 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Came at agreed time, completed on time, cleaned up after themselves. Good experience.
review stars review stars review stars review stars review stars   1st October 2018
Value of Products/Services or Work Performed: £1 - £1000
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Melville and Whitson are brilliant Plumbers. The job gets done in good time and I always trust them to do a good job. Their engineers are polite and well presented and Danni in the office is super efficient and always cheery on the phone. 10/10, couldn't recommend more highly.
review stars review stars review stars review stars review stars   28th September 2018
Value of Products/Services or Work Performed: £15,000
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There were several things that impressed me:
Work and supply of materials and parts were well organised.
The trades (plumbers, joiners, tilers, plasterers) were well skilled.
They cleaned up after every days work.
All carpets and floors where they passed through were protected beforehand.
All rubbish was removed as they went along.
Everyone was helpful.
They did not stop working, 10 minutes for a cup of tea and they were off again.
Final product was what we had envisaged.
review stars review stars review stars review stars review stars   27th September 2018
Value of Products/Services or Work Performed: £1 - £1000
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Administrator:
The reviewer did not add any additional comments.

review stars review stars review stars review stars review stars   5th June 2018
Value of Products/Services or Work Performed: £4,068
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Initial quote was highly detailed after a site visit.

Turned up on time each day. Job done on time with no mess and good quality finish.

One small issue was rectified quickly and checked the following week to ensure satisfaction.
review stars review stars review stars review stars review stars   4th May 2018
Value of Products/Services or Work Performed: £1 - £1000
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Clean and tidy.
review stars review stars review stars review stars review stars   20th March 2018
Value of Products/Services or Work Performed: £1 - £1000
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Happy with this service and would use again.
review stars review stars review stars review stars review stars   18th January 2018
Value of Products/Services or Work Performed: £2,280.94
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Replacement of existing boiler, plus installing wireless programmable thermostat.

Stevie and Callum were prompt, polite, professional and tidy. All dealings with this company were top notch, from asking for quotes to organising dates and the actual job itself.

Very happy to recommend.

review stars review stars review stars review stars review stars   12th January 2018
Value of Products/Services or Work Performed: £72
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Called out to fix a gas fire which had stopped working.

Very efficient. Came quickly and completed the job in one visit. Could not give us a price as he wasn't sure what was involved but very pleased overall.

review stars review stars review stars review stars review stars   14th December 2017
Value of Products/Services or Work Performed: £72
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1. Boiler service.
2.Diagnose issue with gas fire

Very efficient, came on time and phoned ahead. Office kept me informed of progress with quote.

review stars review stars review stars review stars review stars   27th November 2017
Value of Products/Services or Work Performed: £275
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Service and repair gas fire in lounge and supply and fit pressure reducing valve on water pumping system.

Professional but helpful and friendly service. Commendable.

review stars review stars review stars review stars review stars   20th November 2017
Value of Products/Services or Work Performed: £60
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Service boiler: Professional service by courteous engineer

review stars review stars review stars review stars review stars   19th November 2017
Value of Products/Services or Work Performed: £80
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Disconnect redundant boiler: This contractor went above and beyond.  They arrived on time and completed work timely and efficiently.  They discovered sub-standard pipework and went ahead to disconnect without fuss.  Providing additional helpful advice.

review stars review stars review stars review stars review stars   19th October 2017
Value of Products/Services or Work Performed: £297
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Removal of cast fire insert and installation of gas fire: Very satisfied with work carried out

review stars review stars review stars review stars review stars   9th October 2017
Value of Products/Services or Work Performed: £4,600
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Bathroom upgrade:-  replacement toilet, wash hand basin and new shower installation.  New flooring and wet walls. Upgrade plumbing.  Upgrade electrical installation: First class job from initial survey, complete quote and associated works.  Quality of work and workmanship excellent plus post installation review following completion of work.  Absolutely no hesitation in recommending Melville Whitson.

review stars review stars review stars review stars review stars   8th October 2017
Value of Products/Services or Work Performed: £48
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Fix gas escape in hob pipework: Came same day.  Both Danni and the fitter were professional and impressive.

review stars review stars review stars review stars review stars   7th October 2017
Value of Products/Services or Work Performed: £6,900
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Replaced c/h oil boiler: A good job completed on time and to cost.

review stars review stars review stars review stars review stars   7th October 2017
Value of Products/Services or Work Performed: £60
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Servicing of gas fire: From initial contact with office to tradesman completing job all efficient and courteous.  Would recommend.

review stars review stars review stars review stars review stars   2nd October 2017
Value of Products/Services or Work Performed: £187.31
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Visit 1 - service.  Visit 2 - expansion vessel replaced: Clean, efficient, professional, good value

review stars review stars review stars review stars review stars   1st September 2017
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Standard boiler service followed by request for quotation to: (a) replace boiler fill and return valve, (b) replace waste kit under kitchen sink to prevent leakages, (c) adjust alignment of hall radiator, (d) replace damaged chrome towel rail in bathroom: Prompt and polite service on initial enquiry phone call.  Helpful and efficient engineer when boiler was serviced.  Full details taken of extra work requested and a no-obligation quote provided by post.  Work carried out to an excellent standard and all 4 areas have made a considerable difference to appearance/comfort of home.  Thank You.  Fantastic service!