Melville Whitson and Muir Ltd

Power flush of central heating system and replacement of radiator valves.

Arrived on correct day and on time.
The team worked efficiently and in a pleasant and friendly manner
Gave clear explanations of the work involved

Excellent from start to finish. Refurbished downstairs cloakroom,main bathroom and a couple of repairs in ensuite. Great advice from Kevin who came out to see what was required. Nicky arrived on time each day, worked extremely hard. Very nice person, easy to communicate with. Disruption was kept to a minimum. Very happy with results. Would use this company again.

New boiler installed in one of our rental properties, smooth process from start to finish. Happy tenant and landlord. Would recommend their services.

Exceptional quality of service and product. Top tradesman ,exceeded my vision for the transformation of a dated bathroom. 2nd to none service would highly recommend them to anyone thinking of doing any sort of work with bathrooms. All materials supplied and fitted, all old fixtures and fittings removed and taking away. 10 out off 10

Cannot recommend MW&M highly enough. We had our en-suite completely refurbished and insulation added to the walls. Work was also carried out on another bathroom to upgrade the sink and bath taps. The team were a joy to have in the house and worked really hard. Chris and Nicky were excellent as were all the other guys that worked on the job. They’ve turned a cold, leaking and smelly bathroom into a wonderful warm classy space. Will definitely be using them for further plumbing works needing carried out. Wonderful company and all the guys are a credit to you.

I have used this company over a number of years.They have installed a new bathroom suite, fitted a replacement gas fire,fixed a shower tray leak and installed a new shower head fitment, and carry out the annual gas fire service each year.They are very reliable and come at the time agreed.I find their charges are reasonable.Their work has been carried out competently and efficiently,and I have had no reason to complain to them.I have recommended them to a friend and her experience was also excellent,and she would use them again.

After recently having a new boiler system from Melville, Whitson and Muir, I was really pleased to also choose them to give me a completely new bathroom. It took 7 days to rip everything out and install the new bathroom. I am delighted with it and would recommend the company without hesitation. Every member of the team demonstrates skill and professionalism and they really care about the customer being happy with the result. Also worthy to note is that the team clear up afterwards making the total experience excellent.

So delighted with the service from Melville Whitson and Muir. Came to service a hot water boiler which was done promptly and efficiently by Stevie. Very impressed and would not hesitate to recommend them.

En suite shower refurb & installation of shower screen. End to end process & service was excellent. Great quality work, very clean & extremely pleased with the work done

We discovered Melville Whitson through this site and over the summer we employed them to fit a new gas boiler and upgrade our en-suite shower room along with some work in our kitchen. The team at Melville Whitson were excellent. They were very patient with us and accommodated a few changes of plan (some at very short notice!) and the tradesmen who carried out the work were top notch. They kept us fully informed of what they were doing at all times and were really clean and tidy keeping any mess to an absolute minimum.
Wouldn't hesitate to use them the next time we need work done.

The whole team demonstrate the very best quality of workmanship, customer care and commitment to their work. I cannot rate them highly enough. Chris and Kevin fitted my new boiler, radiators and hive controller, cleared up after the work and ensured I was happy with everything and knew how to operate the new system. Everything was excellent.

I have been using Melville Whitson & Muir for quite some time now, replacing boilers, servicing and general plumbing and heating work for my own house and my rental properties, they are my go-to company. I find them extremely knowledgeable, helpful and very competitive with their pricing. Their customer service is also excellent, I would highly recommend them.

Got my ensuite bathroom replaced. Really impressed by how neat and tidy this was - especially when the old one was ripped out. There were a couple of snagging things to fix but the team were really responsive and never acted like this was an issue.
Excellent quality and respectful and courteous team.

Shower refurbishment completed as scheduled and finished to a high standard. Great customer care and very knowledgeable and professional tradesmen.

Excellent job when fitting my new boiler. Was impressed with service and work.
I therefore asked them to refurbish my bathroom. Fantastic job, excellent service and delighted with the transformation and finish look. Great team of excellent tradesmen. Can't thank you all enough. Highly recommend.

Fantastic job done by Kevin and his team. From Kevin’s initial survey right thru to last wipe down of the floor these guys have shown how professional they are.
Complete bathroom refit, removing old cast bath and replacing it with a fab walk in shower. New wet wall, floor, toilet and sink. Well done to the joiner who managed to save my wooden panelling and refit it. As for John the plumber, I want him on speed dial for all future work/problems we might have. Great job John, lovely guy too!
Most of all thanks Kevin for the excellent customer care when we changed our mind about an item and it had to be replaced after it was fitted. Nothing was too much trouble.
Will definitely use M&W again and would highly recommend to everyone

Had a new shower cubicle installed new flooring and a new radiator. From quote to completion very friendly and professional, I'd highly recommend this company 5 ⭐️⭐️⭐️⭐️⭐️

We have had this Company renew our Central Heating Boiler and remove a bath and install a shower all in the past two months we are so pleased with the workmanship and professional conduct of these hard working tradesmen and would recommend them to anyone

Chris fitted a Drayton Wiser smart heating thermostat and radiator valves. He was friendly, quick and efficient, and we're very satisfied with the result.

Second time I have had work done by this company and on both occasions I found them professional, efficient and reliable. Work done by very competent tradesperson was very satisfactory.
I would most certainly recommend, and also use this company again.
Many thanks.

New oil boiler, very well done by first class tradesmen and hope to use the firm in the not too distant future to do further work

Elderly, frail parents required bathroom conversion to a shower, as unable to use bath. Kevin was extremely helpful and patient with them, going to great lengths to ensure they understood what was planned, and would meet their needs, and helping choose appropriate shower cubicle, flooring etc. The work was done within a good timescale, at a fair price, and on time. All the team on site were very pleasant, tidy and considerate, and the finished work is excellent quality with every little detail as planned. In fact a small piece of additional work done at no extra cost.
Have used them before for my own house, for a boiler replacement, and would highly recommend them.

Work was some bathroom upgrades - a new sink and unit, new toilet and new bath panel.
Experience was very good - when coming out to quote and then planning in the job, they did everything they said they would, when they said they'd do it - exactly what you want!
On-site Kevin and John were friendly and professional and even though there were a couple of unexpected extra little jobs which needed doing, they sorted these quickly and made sure I understood everything they were doing.

This review not only covers work undertaken by M&W but in hindsight, also looks back over 12 months to Sept '20. Hopefully this will give the reader a fuller perspective.

The work involved. New boiler & water cylinder. New pump/valves/significant pipework & rewiring. Installation of Hive. M&W engineer - Chris Muir. Plumbing engineer - John.

Also: replacement of kitchen tap

Reason for work? 25+ yr old boiler/slight leak from cylinder/tap failure.

Three preferred suppliers were sourced. 3 pitches were made after which Melville & Whitson were chosen. They were significantly more professional and thorough than the other two under detailed questioning of their proposals.

Scoping: Chris arrived at our home - on time. Full assessment done of needs. Open & frank discussion of what solutions would solve the issues. Convincing reasons given to back these up e.g. optimum Kwh size of boiler - flexibility to reduce/increase power if desired e.g. if we wanted to install additional radiators.

Written quotation produced for work agreed - sent within timescales promised. Date agreed for work to be completed ( over 2 days).

Work commenced on date agreed - no delays.

Friendly but equally business like disposition throughout.

Preparation of workplace: time spent securing safety of home contents (e.g. carpets etc) Full explanation given as to what was to be done and how it would be carried out. Minimised disruption at all times. Updates also provided as work progressed. Were fully informed at all times.

All work completed and tested to make sure fully operational.

Not left between day 1 and day 2 without hot water.

New boiler/system controls fully explained and demonstration given.

Hive system set up via broadband. Again, fully tested and explained.

Vaillant boiler maintenance/invalidation of 10 year warranty conditions talked through e.g. regular annual services/adding of inhibitor to system.

Outcome? Extremely successful. Brand new, powerful, high quality efficient heating/water system installed at a fair price.

Post installations - all old materials/components taken away and debris tidied up.

Invoice received - as per quote agreed. Efficient over the phone payment taken.

12 months on - so looking back did the solution meet our needs? Yes. Totally. Not one issue.
Home heating and hot water at the touch of the App/Hive control. Very quiet boiler and pump systems.

Warranty service done - October '22. Chris returned, inspected all aspects of the system. No faults. Performance level readings extremely high. Minute residue in filtration - normal. Overall, the system and its components are doing what they should.

Chris made sure service book stamped to preserve warranty terms. Pointed out that at next service inhibitor needed to be added to system. If it wasn't and the boiler developed a fault due to the PH level, Vaillant would fall back on that to excuse itself from liability.

Overall/Summary

M&W via Chris are a 1st class company and its people strive to do the very best for their customers. They pride themselves in delivering the best they can as reputation is clearly very important to them.
Chris in particular takes a personal interest in his work and should he ever get it wrong he will be the first to admit fault but make sure he puts it right. He is a trades person customers want to deal with. He comes up with logical ideas. He always makes himself available at the end of the phone to discuss any issues/worries.

If you're contemplating whether to consider using M&W for any work at your home/place of work you'd be very wise to.

Hope this assists you in your deliberations about choice of supplier.

New central heating system designed and installed in a development; annual service; repairs and maintenance on an existing system.

New part fitted in boiler following fault with the gas flue.
Engineer was friendly and professional.
Good experience all round.

Thank you to Chris and his team for their prompt and efficient service

Used this company to install a new oil boiler and upgrade to the heating and radiator controls. Company stuck to their quote, arrived on time, completed their work in the period quoted, were very clean and tidy leaving the house as they found it each day and all members of staff involved were courteous and helpful, explaining what was happening at each stage of the process. Would highly recommend.

Melville Whitson regularly service my boiler, but in addition they have sorted numerous plumbing issues over the years. They are very reliable and have great customer service. I would highly recommend them to anybody needing a quality plumbing service.

We have used Melville & Whitson for a number of years for our gas boiler in our office and have found the company to be very reliable and efficient. Their engineers always turn up on time and are courteous and professional. We would recommend Melville & Whitson to anyone looking for a reliable company.

Work was done to a boiler within historical building the guys were very professional and friendly would definitely call again.

Having recently moved to the area, we had no prior experience with any local tradespeople nor did we know anyone to ask for recommendations. We were encouraged by the numerous excellent reviews on trusted trader so made contact with Melville and Whitson in order to replace our ancient boiler and water tank and install a new Combi boiler. Chris came to our home and couldn’t have been more helpful, taking the time to explain everything to us and answering any questions we had.
As for the work itself, we moved out for a couple of days as we have a small baby so left the guys to it. They completed the job on time and ensured everything was cleaned up for our return home.
We are delighted with the work they did and would not hesitate to use them again.

Replacement of central heating boiler. From requesting quotation to completion of installation everything went smoothly. The 2 tradesmen who fitted the boiler put down coverings on the floor and surfaces. We were kept informed as job progressed. They tidied up after themselves and removed all rubbish.

We required remedial work to replace taps and a cistern in a bathroom.

The plumber first attended to look at issues and we then received a quote within 24 hours. Quote was accepted and an appointment to carry out the work made the next day for 3 days time.

Workman turned up on time, carried out all work as quoted, and left a clean and tidy workplace.

Subsequently invoice for the amount quoted.

Highly satisfactory

I have used Melville and Whitson before for a service but it was now time to get our aging lpg boiler replaced along with other work to radiators. I would highly reccomend them to anyone. They are extremely knowledgable and do an excelent job.

Called to get some radiators replaced, had someone round giving me a quote a couple of days later, and within a couple of weeks the works were complete.

The engineer I had was Stevie, who was lovely and a fast worker. He noticed one of the radiators I bought was damaged, so came back after that was replaced to complete the works. 10/10, will definitely recommend and use their services again!

Ive used the company for the last few years now for my annual boiler service. At my last service they identified a potential future issue which did become an issue around six months later. This was a part which was showing signs of wear. I contacted them and they promptly replaced the part leaving my boiler working perfectly. Great company with friendly staff I can't recommend them enough. I'll continue to use them for years to come.

Communication with the office and staff was all very good. Extremely pleasant to deal with which is a joy for the customer

Fitted Wiser Hub to boiler and two electronic radiator valves and explained clearly how to fit further ones myself, also guided me through setting up the Drayton Wiser app. Good job well done, cheers.

Our bathroom was completely transformed within 5 days. A new toilet, shower and wash hand basin were fitted and the bath was reinstated in a new postion. Despite the fact our bathroom is not a uniform shape they were able to fit in all the appliances and box around everything so that the space was maximised.
The workmanship was exellent and they paid attention to detail. The work was started promptly every day and at the end of the day everything was left clean and tidy. The staff were all very friendly and accomodating and I would highly recommend Melville and Whitson.

Gas boiler service. Turned up as arranged, job carried out, left place neat and tidy. Would have no hesitation in recommending or using M&W again.

They did a completely new bathroom and it is fabulous. It looks amazing. Kevin was brilliant and so helpful with all the choices from the shower sink etc. The work is excellent. So professional. Would definitely recommend them and will use them again for any plumbing needs in the future. Really excellent service from start to finish.

Reliable and friendly service. All work carried out to a high standard, to the agreed specifications and in a timely manner. Good after service care and very quick to respond to any queries. Would highly recommend to others and will use for any future plumbing and heating needs.

We had our boiler serviced, they also serviced our hot water tank. The engineer came when he was supposed to, he was polite and explained everything clearly and left no mess!

I would definitely use them again

Prompt, professional. Excellent quality of work and tradesmen. Will use again.

An exceptionally good company.
From a thorough and careful pre-planning of the job to the very pleasant and helpful staff, everything went very well and I shall certainly use this firm again and am recommending it to my friends. The Trusted Trader Scheme I have used in the past and it is a great help.
All round - one very satisfied customer!

This is a great company to work with. Kevin was so helpful from start to end. He presented all the options based on what I wanted and was flexible at each stage when I changed my mind. Even on the day when work was due to start, I found a new leak and Kevin and John just got on with helping by getting the parts and fixing it all.. This company have the customer at the forefront.

Quiet and processional workman (plumber). Cleaned up all mess after himself. So impressed I employed them for a larger job.

Prompt, reliable and tidied up after them!

Existing solid fuel boiler disconnected, and new gas boiler installed.

Everything went as planned and very happy with the standard of the work.

We will definitely use them again.

We had three pieces of work done in our bathroom (new toilet, electric shower and hot towel rail) and are very happy with the work done. Emails were responded to quicky and clearly, and a very minor problem was resolved without fuss. The plumber was professional and efficient and I have no hesitation in recommending.

5*

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Came at agreed time, completed on time, cleaned up after themselves. Good experience.

Melville and Whitson are brilliant Plumbers. The job gets done in good time and I always trust them to do a good job. Their engineers are polite and well presented and Danni in the office is super efficient and always cheery on the phone. 10/10, couldn't recommend more highly.

There were several things that impressed me:
Work and supply of materials and parts were well organised.
The trades (plumbers, joiners, tilers, plasterers) were well skilled.
They cleaned up after every days work.
All carpets and floors where they passed through were protected beforehand.
All rubbish was removed as they went along.
Everyone was helpful.
They did not stop working, 10 minutes for a cup of tea and they were off again.
Final product was what we had envisaged.

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Initial quote was highly detailed after a site visit.

Turned up on time each day. Job done on time with no mess and good quality finish.

One small issue was rectified quickly and checked the following week to ensure satisfaction.

Clean and tidy.

Happy with this service and would use again.

Replacement of existing boiler, plus installing wireless programmable thermostat.

Stevie and Callum were prompt, polite, professional and tidy. All dealings with this company were top notch, from asking for quotes to organising dates and the actual job itself.

Very happy to recommend.

Called out to fix a gas fire which had stopped working.

Very efficient. Came quickly and completed the job in one visit. Could not give us a price as he wasn't sure what was involved but very pleased overall.

1. Boiler service.
2.Diagnose issue with gas fire

Very efficient, came on time and phoned ahead. Office kept me informed of progress with quote.

Service and repair gas fire in lounge and supply and fit pressure reducing valve on water pumping system.

Professional but helpful and friendly service. Commendable.

Service boiler: Professional service by courteous engineer

Disconnect redundant boiler: This contractor went above and beyond.  They arrived on time and completed work timely and efficiently.  They discovered sub-standard pipework and went ahead to disconnect without fuss.  Providing additional helpful advice.

Removal of cast fire insert and installation of gas fire: Very satisfied with work carried out

Bathroom upgrade:-  replacement toilet, wash hand basin and new shower installation.  New flooring and wet walls. Upgrade plumbing.  Upgrade electrical installation: First class job from initial survey, complete quote and associated works.  Quality of work and workmanship excellent plus post installation review following completion of work.  Absolutely no hesitation in recommending Melville Whitson.

Fix gas escape in hob pipework: Came same day.  Both Danni and the fitter were professional and impressive.

Replaced c/h oil boiler: A good job completed on time and to cost.

Servicing of gas fire: From initial contact with office to tradesman completing job all efficient and courteous.  Would recommend.

Visit 1 - service.  Visit 2 - expansion vessel replaced: Clean, efficient, professional, good value

Standard boiler service followed by request for quotation to: (a) replace boiler fill and return valve, (b) replace waste kit under kitchen sink to prevent leakages, (c) adjust alignment of hall radiator, (d) replace damaged chrome towel rail in bathroom: Prompt and polite service on initial enquiry phone call.  Helpful and efficient engineer when boiler was serviced.  Full details taken of extra work requested and a no-obligation quote provided by post.  Work carried out to an excellent standard and all 4 areas have made a considerable difference to appearance/comfort of home.  Thank You.  Fantastic service!