In association with East Lothian Council
East Lothian
Trusted Trader

Alex Russell Gas & Heating

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 5.0 out of 5 based on 16 reviews and feedback

Alex Russell Gas & Heating
21 Clanranald Avenue
Prestonpans
EH32 9FP
07387 962 869
  

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Gas Engineer in East Lothian, Specialising in Gas Boilers, Central Heating Systems and Water Heaters.

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Reviews and Feedback

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5.0 out of 5 based on 16 reviews.
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review stars review stars review stars review stars review stars   28th February 2021
Value of Products/Services or Work Performed: £1 - £1000
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Heating not working properly and British Gas unable to attend for 10 days , Alex Russell attended within an hour , immediately identified the fault , carried out the work and replaced relevant part . Alex was COVID aware, professional and completed work to a high standard at a satisfactory price . Highly Recommended.
review stars review stars review stars review stars review stars   28th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. I cancelled my long term boiler service contract with big 6 service company, due to poor service and exorbitant charges.
Alex responded at short notice, arrived on schedule and completed the service to my satisfaction. Alex explained details of the technical aspects of the service and issued a detailed formal report. I will be utilising Alex services for all future boiler work.

review stars review stars review stars review stars review stars   7th December 2020
Value of Products/Services or Work Performed: £1 - £1000
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I moved to my present home at then of February & have since found that certain rooms had too many, or badly located, radiators.
Alex checked these out for me, & provided a very good quote for their removal &, or, their relocation.
I'm pleased to say the whole job, from quote to finishing, only took a couple of weeks. He arrived on time, & 'got stuck into' the work, & explained all the processes from emptying the radiator system, to capping off the used pipes, to extending pipework to the newly sited radiator, & refilling the system,
He also double checked everything was working properly again before leaving, but said to contact him if I had any problems later on.
Now the weather's changed, I'm really glad he could come so quickly.
Superb.
review stars review stars review stars review stars review stars   7th October 2020
Value of Products/Services or Work Performed: £1001 - £5000
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Alex is an excellent engineer. He responded to my enquiry regarding a new boiler very quicky. He visited me to see what would would be the best option for me and explained everything very clearly. The standard of workmanship was excellent and was carried out in the time quoted. Very happy with the service!
review stars review stars review stars review stars review stars   27th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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The best gas engineer I came across in my life! Extremely experienced and knowledgeable. Every job got completed in a very short timeframe and once fixed we never had any problems again.I would hight recommend Alex as we use his services on ongoing basics.
review stars review stars review stars review stars review stars   25th April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Boiler service
Alex is very professional, let’s you know exactly what is wrong and keeps you updated. Honest and reliable and felt very comfortable having him in my home. Time keeping was great arrived when he said he would and is very tidy

review stars review stars review stars review stars review stars   21st April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Boiler attached securely to wall to make safe and fix a previous botch job done by another tradesperson.
Happy to recommend Alex; reliable, trustworthy and great communication.
review stars review stars review stars review stars review stars   21st April 2020
Value of Products/Services or Work Performed: £1 - £1000
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I've used Alex on a number of occasions to service and fix my boiler. I've found his work to be of a high standard and I have recommended him to others for this very reason.
review stars review stars review stars review stars review stars   21st April 2020
Value of Products/Services or Work Performed: £1 - £1000
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Carried out work at 2 properties for me, very happy with the thorough inspections, communications and work carried out. Would recommend.
review stars review stars review stars review stars review stars   21st April 2020
Value of Products/Services or Work Performed: £1 - £1000
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I contacted Alex when my boiler stopped working and he arranged to come out the following morning.
He arrived on time and after checking out my boiler explained what was wrong and managed to fix it there and then.
I will have him back to do the service when it's due and wouldn't hesitate to recommend him to friends and family.
review stars review stars review stars review stars review stars   18th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Alex Russell fitted a filter to my gas boiler which had been recommended during the annual service by my service company. I wanted to get a second opinion on the availability of parts for my boiler which had been put in doubt by my service company. I was more than happy with the work and advice from Mr Russell and will be terminating my existing contract at renewal.
review stars review stars review stars review stars review stars   17th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Alex fitted a new radiator in our Garage conversion and replaced an old one in the family bathroom. Great Job and very reasonable.

review stars review stars review stars review stars review stars   17th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Alex came highly recommended from a friend. He was able to start work with little notice. He promptly diagnosed the issue with my boiler, sourced new parts and fitted them the next day. A perfect tradesman.
review stars review stars review stars review stars review stars   15th October 2019
Value of Products/Services or Work Performed: £1 - £1000
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Had radiator valves replaced throughout the house. Alex was reliable and tidy. He even discovered a problem with my heating we were unaware of.
Very happy with the service and have recommended to friends.

review stars review stars review stars review stars review stars   15th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
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Boiler service done. Alex arrived on time.
He serviced the boiler explaining things as he went.
The boiler was deemed to be fine and a safety certificate issued.
No mess. No hassle.
Very good value.
I have recommended Alex to family and friends as very impressed with his service.
review stars review stars review stars review stars review stars   15th October 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Fixed heating and hot water, also after safety checks he found things that others had missed,
Fitted carbon monoxide detector and went above and beyond when it came to moving cooker, very tidy and thorough work as I asked Alex questions he took the time to explain things to me very clear the man knows what he is talking about and has a passion for it very nice and trustworthy man. When it comes to gas I trust Alex with my family’s life thank you