Celsius Plumbing and Heating

Highly skilled, knew their stuff, arrived promptly and were really efficient.

Helpful engineer, explained problem and fixed it.

Turned up on time, did a great job and gave good advice.

The boiler had broken down late Friday afternoon. I phoned Celsius and spoke with Monique who did her best over the phone to try to get it working again. By this time it was too late to get an engineer so we had an out of hours appointment booked for the following day. Despite me constantly changing my mind about the timing of the engineer appointment she remained very patient and obliging.
Aiden (the engineer) changed his schedule to accommodate an important visit that we had, explained everything about what he was doing and was also very helpful.
My overriding impression was that I was dealing with an organisation that was very professional and had my best interests at heart. Well done Celsius.

Boiler Service. Done quickly by very pleasant engineers

Repairs to pipe work in attic. Engineer arrived on schedule and kept me informed throughout. Job completed as required. Excellent service from plan to completion.

I had two mains water valves replaced, plumber arrived on time, finished job on time and left job all clean and tidy.

Excellent service from first contact to getting the work done. The plumber was on time, courteous and very efficient. Very happy customer!

Didn’t have to book too far ahead and price was reasonable (we got one or two other quotes). Boiler annual service was quick and efficient.

The engineer was excellent. Fast diagnosis of problems and parts ordered and installed and fixed the next day. Celsius went out there way to get the central heating back working again as quickly as possible for my 91 year old mother

Excellent service.

Fantastic customer service

Upgrading our radiators, first time I have used Celsius but very pleased with the experience. Good communication before the visit, they came out and offered a free estimate (many other firms wanted a payment to provide an estimate)
The engineer was very polite and quietly got on with the job and made sure everything was clean tidy and working before he left.

The engineer was replacing a condensate pipe to our combi boiler. Very professional, tidy and punctual. Excellent service as always from Celsius.

Thank you for your quick response to our problem. Very satisfied and grateful for your quick response. Thank you. Jo

Celsius quickly, efficiently and in a friendly way gave us a quote, arranged a date and completed the work. We were really impressed!

Checking a leak. The plumber was very professional and knowledgable.

Boiler service. Excellent

Emergency repair to gas pipe - very quick, courteous and excellent quality of work

Replacement radiator

I had 3 visits from Celsius (1st for initial quote, 2nd to remove radiator and 3rd to install larger radiator after room had been painted. Each visit was quick, thorough and professional.

Customer services is the best and communication is excellent. Engineers were polite, friendly, efficient and wore masks.

I was really happy that they made great effort to safeguard the (still drying) paintwork on the skirting board. It all looks great and more importantly is working well. Told me to phone if there were any issues and they would come back.

Can't recommend Celsius highly enough.

Yearly boiler service. Great job

Excellent service as always

Excellent professionalism, reliability and consistency

Engineer was very pleasant and explained the problem well and advised what to do should a similar situation arise in the future.

Celsius are the best. From your first call with them, right through to their great workmanship & as always fab customer service. Thanks a million again!

Great lads.

Combi boiler broke down. Had no heating or hot water. Telephone receptionist warm helpful professional. Trusted straight away when she suggested I try something first before calling out. Clear. Got engineer same day, who fixed it quickly and efficiently. Professional, friendly and helpful. Had appointment for evening (same price) but got message later offering an earlier cancelled appointment. Great.

Just a boiler servicing, but great service from booking the appointment to getting the work done. This was my first time using Celsius, but I will use them again.

Fitted the new kitchen taps, renewed faulty drains, sorted the pipe work to and from the dishwasher and washing machine plus fixed leaks. A job well done, it looks like a professional job now and not a spaghetti mess!

I had 2 radiators installed. Very pleasant plumbers, worked away till they were satisfied with the job. I needed the job done quickly and Celsius did this for me. I found this firm myself as the plumber who originally started the job did not answer my calls or texts do I had to find someone else to fo it.

Gas boiler service. Very courteous and efficient. Telephoned 15 mins before arrival and made sure I was aware what he was planning to do before he did it. A very painless experience.

Great communication , easy to arrange & arrived as planned. Efficient, friendly & helpful.

On time and diagnosed in first hour

Boiler service to fulfil warranty obligations. I have no way of quantifying the work carried out as I have no technical expertise; I can only trust that what is said was done, and to an acceptable standard.
It would be good to have a 'don't know' option in your ratings-scale.
Celsius have always been polite and professional in all their business, which is why I would be likely to recommend them. The engineers are always punctual, courteous, and helpful with their explanations.
However, I find the price of an annual boiler check extremely high. I bought my boiler from Celsius, which was a significant financial outlay. Over the ten years of warrantee services I will have paid nearly £900 extra. This seems like a large additional cost.

We have needed a plumber for ages to replace a tap and fix a toilet eco-flush, but it is hard to get someone for a small job. Celsius were excellent from start to finish. Friendly, helpful and accessible office staff. Efficient and knowledgeable plumbers. The repairs weren’t complicated, but they were quick, did exactly what they said they would do, when they said they would do it, and for the price they quoted. A really positive experience and very highly recommended.

Aidan was quick & friendly and very helpful

I used Celsius for boiler-related services in the past and always benefited from their assistance and most valuable advice when needed. I would like to say a big thank you to the Celsius Team for always going the extra mile in matters of customer service. In addition I would like to express my endless gratitude to engineer Malcolm Wilson who has recently assisted me sorting a radiator issue with second-to-none customer service and the skills expected of a professional. 5 star service indeed!!
David

Standard annual boiler/CH check. Engineer on time and carried out the job very efficiently. Worth confirming that the current guidelines re COVID were adhered to e.g. use of face mask

Engineer telephones in advance and arrived promptly on time. Left the area we was working in the kitchen spotless and was very informative with the one or two questions we had about the system. Very friendly and polite.

Great service from Celsius & Richard the engineer on the day. Knowledgeable & helpful with everything regarding our new heating system & hive set up. Would definitely recommend.

Delighted with service received. Malcolm arrived promptly. He was friendly, helpful and efficient, answering all my questions and giving me good advice about lagging a pipe. The ability to phone and talk to a person at the company is a huge advantage over other companies using automated systems and terrible "on hold" music.

I use Celsius in my line of work as a letting agent and myself and my team have been extremely happy with their work and communication. Prices are very reasonable and they always go the extra mile to accommodate to our tenant and landlord needs. We have used them from emergency call outs to boiler replacements and the care and standard has always maintained a high standard.

Great outfit with very good communication. Have used multiple times over the last 9 years.

Celsius Plumbing fitted new taps and chlorinated my cold water storage tank. Tasks performed to a very good standard with no fuss, no mess.

The engineer was polite and respectful throughout. Also very knowledgeable and approachable, providing clear answers to all queries raised by me.

Very pleased with outcome and would not hesitate to contact Celsius again in future.

Boiler serviced. Really nice guy explained what he was doing and what I had to do if there was a pressure problem again

We need urgent work doing to our boiler to a boiler as party of extensive finding a leak. Celsius, were just brilliant, being able to help quickly, then follow up with further repairs. I can't recommend them highly enough.

Very impressed by the heating engineer’s ability to work through a difficult problem. Excellent service.

Very proficient customer service. The Celsius team were extremely courteous and tidy in going about their jobs efficiently.

Radiator installation and heating system check up

Very responsive to an emergency.

Maolcom, the plumber was absolutely excellent. Very helpful and good communicator. Helped manage the situation well.

Emergency call out due to flood. Malcolm attended and was excellent and very polite.
Nothing was any problem. He couldn't have been more helpful. Thanks Malcolm!

Really pleased with the service. I made a booking for the annual boiler service and they came the next day. Within a few minutes I got a text and email confirmation. The engineer called me half an hour before he arrived. Just the service I was looking for as the company I have been using for many years had let me down with continually giving me dates and then not turning up on more than one occasion.

Fantastic job from start to finish on a new boiler installation. Good communication throughout, kept me informed of progress and did a great tidy up job at the end. The team who did the installation were really polite and gave me a in depth talk through of how to operate the boiler. Highly recommend Celsius.

We were having difficulty tracing the source of a leak in our heating system, which had already caused damage to the ceiling of a room below our boiler. Celsius were prompt about sending an engineer to help us open up the damaged ceiling to trace the source, which was in an inaccessible area behind the hot water storage tank. They came and quoted for removal of the tank to inspect the leak and rectify the situation. Their engineers such as Aidan were punctual, courteous and efficient. They replaced the faulty section of piping and re-installed the hot water tank with a minimum of fuss, leaving our boiler room tidy. Communication from Celsius as a whole has always been timely, courteous and clear. We shall wait to see if no more leaks ensue but we feel confident that we can trust Celsius to follow up if there are any issues.

All good. We had a shower and a new hot water cylinder fitted, and I have no complaints, all very courteous service and professionally done

Annual Combo Boiler service carried out with care and consideration for me in these trying times.
Excellent

We had the Hive system installed. From start to finish the engineer was fabulous. He was quick, courteous, efficient and patient!
I have used Celsius many times and I am really impressed that they have kept up their high level of customer care.

Fantastic service and job. Accepted job and communication was clear. Arrived early and explained potentially problem cause. Dealt with two problems swiftly and was very friendly and professional. I’ll be definitely recommending this service to friends and family. Good value for money too. Thanks again for your help.

Engineer was very efficient and the work was carried out as per the quotation. Would not hesitate to use Celsius in future.

One could not ask for better. Good customer support, answered all my questions promptly. The staff are incredibly hardworking and friendly.

Great friendly and professional service. Been using Celsius for many years for boiler installation and service work.

Very quick, friendly service from both plumber and customer services. Fixed flush on my toilet in 10 mins. Would definitely recommend!

Excellent service. Engineer was really helpful!

Great work

Excellent service. Engineer turned up on time and was very professional and thorough.

We had a boiler replaced with a combi boiler. The engineer who did the work was great and even solved a problem we had with low water pressure!

Boiler service and safety checks.
Aiden helped us with everything we had booked and looked at things we had questions about.
Very friendly and helpful.
Will be using Celsius again.

Great servicing, easy to organize, punctual, friendly and high quality work, very recommended!

Great service. They managed to accommodate me at short notice and the plumber was friendly and explained to me what the problem was and what he was doing. I'd highly recommend.

Annual boiler service.
Used hand gel before working then gloved up
Used mask.
Quick
Neat

Prompt reliable service every time!

Turned up on time. Worked efficiently and tidily.

No problems encountered

Great service

Have used Celsius a few times for repair and servicing. Always excellent and brilliant friendly engineers.

Due to a misunderstanding with my letting agent I didn't understand the access needed and left a 3 generation's old china cabinet in the hall. Mark and Robert must have emptied it, moved it, then put it all back, to get it out the way. It undoubtedly put them behind time and I am so grateful for their care. It's not worth anything, but the cabinet and it's contents have massive sentimental value to me and my family. I can't overstate how much it meant to me, and how bad I felt that I did move it in the first place! Absolutely great, great big virtual hug. Thank you so much.

Had a leaky tap which ultimately needed replaced. Quick and efficient service, polite technicians, easy admin with their office and all done with no fuss.

Our hot water system was not working. They managed to give me an appointment the same day and fix it. Excellent, professional service from the minute they answered the phone.

Clean airlock in supply lines.

Sebastian was really helpful and friendly and organsied everyrhing really quickly for us.
The engineer was exactly the same, super polite, friendly and helpful and talked me through what he had found.

Would definetly use your services again if we need!

Thanks a lot.

My first and definitely last time using Edinburgh Trusted Trader. This was absolutely the worst experience I've ever had of hiring a plumber.

They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.

They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.

I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.

Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.

Lovely man, arrived on time, very efficient, job done to an excellent standard, thanks so much.

I had to get a new boiler installed due to my old one giving in. When I first called Celsius I felt relief and in safe hand almost immediately. Someone was sent out promptly in order to inspect and write up a quote. All my answers and worries were answered - I took less than a week to get that quote and it was a reasonable price. I also at the same time had someone come out to look at bath taps that weren’t running water when I opened them and this was inspected and diagnosed. I was without hot water and heating I was treated as a priority. I couldn’t recommend Celsius more and I’m going to tell anyone and everyone who tells me they have plumbing issues to call them ASAP.

Great service, good guys!

This is not the first time Celsius have helped us out.

Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.

Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.

Using the services of Celsius was a pleasure end to end. Job sorted!

Removal and replacement of a broken Feroli gas boiler with a new Worcester boiler. This required an upgrade to my gas supply pipe under the floorboards from the meter to the boiler approx 14mtrs. As no boiler meant no heating or hot water for the household, the Celsius team worked through a weekend for an early installation. Despite the old tenement complications, we have a great new boiler installed and fully functioning by Sunday evening. This is the 5th time I've used them. Well done again Celsius.

Great service all round. Helped us out of a pickle (of my own doing!!) When other companies were simply willing to only charge to come and turn our water off! Chap that arrived was excellent!! Cannot fault him. Kept us updated all day. He'd been working all weekend!! Even came to us towards 9pm. Great service! Thank you! Specially to the young man that came out, we didn't catch his name, but pass it on to him please!!

Emergency boiler repair managed quickly and politely!

Emergency call-out due to water leak. Quick response, explained everything clearly and identified problem quickly.

Tap fitted outside my property. Arrived on time excellent work carried out. Left the place clean and tidy. Would highly recommend this company.

Fixed an issue with our toilet + serviced and diagnosed an issue with our water tank. Easy to organise.

Boiler service. Prompt, very polite, good explanation of what was done. Will definitely use again.

We had our toilet flush replaced.
Celsius were extremely efficient. They were friendly yet professional and they made getting the job sorted easy and stress free!
I would definitely use them again and would be happy to recommend them to family and friends.
Thank you Celsius.

I have used Celsius Plumbing and Heating for a number of various jobs (heating, boiler check etc) I have always found the service provided (by both their engineers and admin staff) to be trustworthy and prompt. On this occasion I was replacing a bathroom radiator and again the engineer was helpful, polite and thorough. The work area was left clean and tidy.

Everything was great. I phoned to get an appointment for a radiator to be replaced and a couple of leaks to be fixed. The guy on the phone was knowledgeable and managed to get me an appointment for the next day, which was ideal. On the day, the engineer showed up in time and completed the work in 2 hours. Can't complain about the quality of the work done. Highly recommended.

Excellent service by celsius... from the initial phone call to discuss the work to the speedy appointment given and great service.
Would highly recommend Celsius to anyone needing a reliable company for their heating and plumbing.

Came to fix a leaky boiler. Have always found Celcius to be extremely helpful, polite, efficient and value for money. Would highly recommend

Work included the removal of surplus piping from a removed former bathroom and installation of a new toilet flushing mechanism.

I’ve used this plumbers twice and both times they have been prompt, reliable and well-organised.

However, be warned that I was charged for a call out and when the plumber came, this turned into what was effectively just a quote (if I’d have asked for a quote it would have been free) and still had to pay for this (even though no physical work was actually undertaken at all). Don’t fall into this mistake!

The plumber unblocked a drain. I was pleased to have a quick response, the same morning.

Sent out a few emails for quotes for fitting a tap. Celsius was the most responsive and gave a very competitive quote. Work was arranged to be carried out in less than a day and tap was installed in less than an hour. Very happy with the work and excellent service from the engineer.

Resealed a leaking radiator. Couldn’t be happier with the work and the trader. Would use again.

Emergency fix of leaking radiator valve.

Thank you to Sebastian for your help with my toilet your advise help sort the problem

Excellent service from Richard today. He followed the Covid 19 measures that Celsius have in place. He took the time to answer the questions I had in regards to the boiler and went into fine detail. Will definitely use Celsius from now on! 5 star ⭐️

Boiler service. Great, quick service and good explanation of our boiler.

The plumbing engineer was very courteous, had taken Covid19 precautions, and accomplished the tasks diligently.

Engineer was excellent. Competent. Informed, friendly and took time to listen

Leak repair in my mother’s house. The work was carried out promptly and professionally and customer service was superb.

We have contracted Celsius Plumbing for multiple Conservatory/ Orangery projects over the years and every time the communication and workmanship has been first class. We would highly recommend this company.

Reliable and thorough servicing as ever!

Very friendly. Quick, smooth job and very professional.

Boiler fitted quickly, great service.
Would recommend

Excellent service and really fast at providing parts and workmen.

Responded to boiler repair request very speedily as we were completely let down by Scottish Gas when we were left with lack of heating and hot water even though our boiler was still under warranty with them.
The service was friendly and professional
and repair was carried out really efficiently.
Wouldn't hesitate to use again.

Excellent service

Reliable and efficient

Good work

Everything went fine except 1 little valve was not reopened so no heating. Called and an engineer came straight over and solved the problem.

Very helpful during an unexpected leak.

Celcius were able to send out a plumber that day who found a temporary solution until after weekend when problem fixed permanently.

Lovely young man, polite, patient and took time to communicate the problem effectively with all involved. Office staff very kind and helpful too especially Monica.

My Boiler had a fault 2 days before Christmas. Celsius Heating came round the same day to fix it.
The fault happened again on Christmas Eve (everywhere was closed) but Michael the owner of Celsius popped round and fixed the issue and made sure it was all working fine for Christmas.
That is what I call Customer Service!

Arrived on time were very pleasant and fixed the problem. Took all precautions against covid and left me very happy.

Had a problem with boiler loosing pressure. As they had installed the boiler and I have it serviced annually by them they attended and rectified what they perceived was problem at no charge to me.
Unfortunately a few weeks later problem returned. They identified that the issue was work that would be covered by warranty.
They contacted manufacturer on my behalf and problem was dealt with the next day.
Not a lot of companies own a problem these days and I will have no hesitation in recommending Celsius. First class customer service.

Celsius got a plumber to me very quickly. He was friendly and helpful and restored my heating and hot water. Pleasant, efficient service - would definitely recommend.

We had our boiler serviced. The engineers were prompt, super friendly and helpful.

Boiler service. Excellent

Many thanks to Celsius Plumbing and Heating and to Keith in particular for organising a visit and ensuring that the heating and hot water was back up and running on the same day as the fault was reported through the Local Hero scheme. Polite, friendly, first class service.

New central heating system fitted and annual service

The condensate in our boiler had frozen on Saturday and we were without heating and hot water.
I called Celsius Plumbing early afternoonand was able to speak to the on-call plumber.
He arrived later the same day and fixed the problem for us.
We were very happy with the service overall and would not hesitate to use Celsius again.

The diverter valve on the boiler needed to be replaced. Friendly and very prompt service. Was kept up to date at each stage. Pandemic guidelines adhered to such as distancing, mask wearing and wiping down surfaces afterwards. Very happy with my experience, and would recommend them.

Leak under floor from water cylinder. .Engineer had no worries on going under floor despite limited space..Very pleasant young man..

Free checkup of a boiler installed last year

Needed to have my boiler checked as the pressure was dropping and overheating regularly. Initial spoke to a very helpful guy who booked an engineer for the next morning. The engineer called before his arrival to advise me when he would be. He knew exactly what he was doing, was happy to answer my questions and was very polite. Never used this company before but wouldn’t hesitate to call them in the future and recommend to others. Really good when you find a company that you can trust.

I had a leak from my kitchen sink. It was sorted in 45 minutes. Very prompt service also.

I required to use Celsius in an emergency situation, Keith undertook two visits, initially to temporarily repair my boiler and subsequently to replace the fan unit. On both occasions he arrived timeously having kept in contact to advise of any delays. He observed strict Covid procedures at all times whilst in the house and ensured that he tidied up after him. I was very pleased with the overall service provided particularly the regular communication and updates sent by email/text and the simple payment process.
I would certainly use Celsius again should I be in a similar situation.

If its doable it will get done in no time at lowest price possible every time. Its starting to feel like family rather then business very happy again lol