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East Lothian
Trusted Trader

Muddy Boots Garden and Fencing Service

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 4.9 out of 5 based on 126 reviews and feedback.
Trusted Trader member since 2017.

Muddy Boots Garden and Fencing Service
27A Andrew Dodds Avenue, Mayfield
Dalkeith
EH22 5BW


This trader is currently unable to accept any new work requests.

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Business Information

I offer everything from grass / hedge cutting / pruning / fencing / turfing / garden tidy ups / landscaping / all rubbish removed.

I have worked on small estates and farms were I have done fencing to ditch digging ect. My horticulture training was done at Edinburgh University and Oatridge college in1986.

I am hard working, honest and very passionate about my business and about keeping costs as low as possible for my clients. I have liability insurance, SEPA licence and a Scotvec certificate

Please get in touch if you need any more information or to set up a meeting.

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Reviews and Feedback

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4.9 out of 5 based on 126 reviews.
Order by:
review stars review stars review stars review stars review stars   5th September 2018
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Completed a big job very well. Perhaps could have done with a labourer to assist. We made one or two small changes which Mark took in his stride.

review stars review stars review stars review stars review stars   27th February 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Mark created a good raised bed (in very difficult soil and a difficult shape), repaired a fenced bin area, fitted a new garden gate and built new fencing for us. He was patient, punctual and well-organised throughout the process, making the most of limited resources and a fairly demanding client!! He did a good job, was great at getting back to us promptly and we plan to use him again for more gardening work.
review stars review stars review stars review stars   27th March 2019
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars
Review Comments
Excellent service from Mark at Muddy Boots. Was very detailed about the work to be performed and knowledgeable. Good at adapting materials to the needs of my garden. I am delighted with my new fence and raised plant bed.
review stars review stars review stars review stars   2nd May 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars
Review Comments
Mark was employed to replace the fences in our front and back gardens. The front was completed last year and we are absolutely delighted with the work he carried out. We agreed that as it was getting late in the year the larger back fence would be left until the spring. This is where the reliability issue comes in. We were given an early estimate of end of March/April and then a confirmed date which was moved twice. He has failed to contact me again to provide any further update so we had to cancel him.

Excellent at what he does but communication and commitment to timescale let him down.

Moderator Response
I apologise for the miscommunication here. I did get in touch with you to explain that I was on a massive fencing job that I had to get finished and that I would get back to you with a new date. Due to me working long hours on this job and as I work on my own, I did not get a chance to reply back to you with new dates, and by the time I was going to get in touch you had cancelled the job.

I always strive to keep in touch with my customers and if a job is going to take longer I may need to reschedule a job back in.

I feel my reviews speak for themselves as I am committed to my customers and most of my review are 5 stars.
Please accept my apologies on this occasion.
Regards
Mark Gerrard
review stars review stars   18th May 2018
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars
Review Comments
Mark was prompt at getting back to me regarding a quote for the work to be carried out.
I agreed to the quote for installing a gate and clearing a small piece of ground, putting down membrane chips and a raised bed. However the work was very rushed which equates to it costing £50 an hour and of very poor quality and finish.

I would not recommend Muddy Boots and have arranged for another person to finish the job to an acceptable quality.

Moderator Response
The trader has replied to the comments as follows:

We want to apologise first of all to the reviewer if she feels at all let down.
Our normal standard of work is very high and we pride ourselves on this.

The positive reviews on this site speak for themselves.

We do dispute the comments regarding the hourly rate, I quoted £450 for the job and was on site over 16 hours in total over 4 days.
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