Angus Trusted Trader Case Study - Pest King
Friday 01 May 2026From forensic science to founding a pest control business
I founded Pest King in late 2024, based in Brechin, Angus. We serve homes and businesses throughout North East Scotland, reaching across Angus, Dundee, Aberdeen, Perth, Stirling, Fife and many surrounding towns and rural areas.
Our work ranges from urgent rodent and insect treatments to wasp nest removal, bird proofing, loft clearances and tailored commercial maintenance contracts. Demand took off faster than I anticipated. With a small team, we have earned strong local trust, with hundreds of five-star reviews, and we are proud to be NPTA registered along with TrustMark approval and Angus Trusted Trader status.
Why we joined the Angus Trusted Trader scheme
In pest control, trust is everything, but the industry can sometimes feel overcrowded with unverified operators. We joined the Angus Trusted Trader scheme because we wanted an independent stamp of approval from Trading Standards. It helps us stand out as a properly vetted, professional local company that customers can rely on with confidence.The vetting process itself was detailed yet surprisingly smooth and logical. Every check, from insurance and qualifications to trading references, felt purposeful and fair. The conversations we had with the Trusted Trader team during approval were friendly, professional and genuinely supportive, they made the whole experience straightforward.
The impact on our business
Membership has comfortably met what we hoped for. The Trusted Trader status does not just bring enquiries directly from the website, it gives reassurance to customers who find us through Google, recommendations or social media. That added credibility has helped turn more enquiries into booked jobs, particularly for homeowners and landlords who value accountability and peace of mind."Joining Trusted Trader has proven to be one of the best decisions we have made."
We promote our membership at every opportunity. The Angus Trusted Trader logo appears on our website, company vans, quotations, invoices, email footers and social media. We display the certificate proudly and encourage customers to check our verified status. Plenty of people have told us the logo was the deciding factor that made them feel safe choosing us. Joining the Angus Trusted Trader scheme has boosted customer confidence from day one, and that trust has been a real catalyst in helping Pest King establish itself so quickly.
Looking ahead
I take huge pride in how Pest King has developed from a solo venture into a respected local service in such a short space of time. What keeps me motivated is helping people regain control of their homes and businesses when pests cause chaos and stress, whether dealing with a stubborn rat problem or a sudden wasp invasion, and doing so with safe, effective and considerate methods.We stay committed to continuous training, using the most up-to-date humane and environmentally responsible techniques, alongside clear prevention advice so customers are not just treated once but supported long-term. Our goal is steady, responsible growth while always upholding the professional standards that earned us Trusted Trader recognition.
We are grateful for the backing the scheme offers and optimistic about continuing to serve communities across North East Scotland with reliability and care.
Ben West
Managing Director
- View Pest King's Angus Trusted Trader profile.
- If you would like to become a Trusted Trader, you can apply here
- If you are a Trusted Trader and would like to leave a case study either as text or as a video, get in touch.