The Angus Trusted Trader scheme

Angus Trusted Trader is a Council backed initiative, with all members fully vetted by Trading Standards and the scheme is supported by Police Scotland. The scheme started in October 2019 and replaced the Angus Reputable Traders Scheme (ARTS) which officially shut down on the 31 March 2020.

ARTS members were invited to move over to Angus Trusted Trader, and those that passed the more vigorous Trusted Trader vetting process are able to display previous reviews obtained whilst on the ARTS.

The Angus Council Trusted Trader scheme is a local business partnership which aims to:

• increase consumer confidence
• promote good practice within local businesses
• help prevent doorstep crime.

The elements of the Angus Trusted Trader scheme

The Angus Trusted Trader scheme is made up of Angus Council, Angus Trading Standards Service, Kent County Council Trading Standards ADR and Trusted Directory Services (TDS).

The Council back and oversee the scheme, with the vetting process carried out by Trading Standards Officers. Trading Standards also ensure Traders adhere to the Code of Practice and will intervene in disputes when required.

Kent County Council Trading Standards ADR allows impartial adjudication when a dispute arises between consumer and business and can be settled outside of court. TDS is responsible for scheme administration, customer service and website support.