In association with the City of Edinburgh Council
Edinburgh
Trusted Trader

Raising a Trusted Trader concern or complaint


Please only use this form for issues relating to Edinburgh Trusted Traders.

For any consumer complaints not related to Edinburgh Trusted Traders, you will need to use the consumeradvice.scot consumer helpline, 0808 164 6000. Step by step instructions are here: Reporting Traders to Trading Standards

Please complete all the following fields. Your details will remain 100% secure.
Enter your e-mail address so we can respond to your query.
Enter a contact phone number in case we need to get in touch.
This is to help us to establish if an issue is regarding work underway, previously done, or regarding something else such as customer service.


This is to help us establish at what stage the work or issue is at.


Who is the main person you have been dealing with?

Please give a detailed overview of what the issue or problem is.

If a formal complaint is started, then we will contact you and request a full written account of the issue or problem that needs resolving which can also include images or documents. But to allow us to identify the best course of action, we need an overview of the issue or problem.
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