White Elm Joinery & Construction Ltd

We chose White Elm after seeing them working on several projects in our neighbourhood and hearing positive feedback from a neighbour. At the outset, the company came across as professional, and we really liked the work we'd seen them do in the neighbourhood.

One positive note is Michael, co-owner, who was hardworking, respectful, and clearly committed to the job.

Our main concerns relate to project management and completion of works. Andy advised us not to use our architect and stated he would personally manage the project. In our experience, this did not happen, and the project lacked consistent oversight. Receipts that were promised were not provided, and coordination of works was often unclear.

After the final payment was made, a number of issues remained outstanding. Andy indicated these would be resolved; however, when we requested timelines, responses were vague and communication eventually ceased.

The issues we experienced included:

Flue relocation: This caused delays during construction. The wall was closed without required inspection hatches, which were later installed after completion, leaving large and visibly poor openings.

Roof: Leaks developed within months. Independent roofers subsequently identified glued slates and a drilled hole in the roof's valley.

Kitchen ceiling: Holes were left following first-floor works and were not repaired, despite being acknowledged.

Bathroom window: Left unsealed and not resolved.

Doors: Never cut to accommodate carpet installation.

Staircase: A significant squeak in the final step remained unresolved. This was later corrected by another contractor, who advised it had not been installed correctly.

Electrical: Electricians sent by the company identified an issue and proposed remedial work; however, an independent contractor later determined this diagnosis was incorrect and resolved the actual fault.

Completion certificate: Several required items for sign-off were left incomplete.

As these matters were not resolved, we engaged alternative contractors and incurred additional costs of several thousand pounds to complete and rectify the work in order to obtain our completion certificate. Given the total project cost of approximately £90k, this was particularly disappointing.

While we acknowledge Michael’s efforts, the lack of effective project management and the number of unresolved and remedial issues resulted in a stressful and costly experience.

Based on our experience, overall the work they did was high quality, however if you want to work with them just make sure everything is finished before final payment.

Would highly recommend Andy and the team! Great communication throughout the project. All finished to a really high standard. The team fully renovated and extended our home, we were making wheelchair accessible adaptations and they were great at working with us to adapting to our needs and making more custom options. The team were really tidy and our neighbours complimented how they were in the street. Could put our trust in them fully and would highly recommend!

A big shout to Andy White and his team (White Elm Joinery and Construction) for doing a fantastic job on our recent renovation.
We would highly recommend these guys.
Professional throughout with attention to detail, second to none!!
They are all perfectionist, even pointing out a little issue that we would never have noticed ourselves.
They are reliable and nothing is too much trouble.
We lived in our home during the (winter) renovation and I can honestly say they were so respectful and a delight to have around.
Thanks again for everything guys.

Really impressed with these guys, had them in to lay Herringbone Flooring throughout our property, from first point of communication through to completion of works I cannot speak highly enough of Andrew and his team. Very thorough and great attention to detail, I would not hesitate to recommend to anyone.

I am delighted to provide a reference for White Elm Joinery, who completed my house extension and renovation project in 2022 at my property on Mountcastle Drive North, Edinburgh. Their work was exceptional, and I couldn’t be more pleased with the results.

The team at White Elm Joinery demonstrated outstanding professionalism and craftsmanship throughout the project. Key highlights of their work include:
• High-Quality Workmanship: The attention to detail in every aspect of the extension was remarkable.
• Timely Completion: The project was completed within the agreed timeframe, with regular updates to ensure everything was on track.
• Excellent Communication: The team was approachable and transparent, answering all my questions and keeping me informed throughout the process.
• Problem-Solving Skills: They handled any challenges that arose with efficiency and a positive attitude, ensuring a smooth experience.

I highly recommend White Elm Joinery for any construction or renovation projects. Their dedication to delivering high-quality work is evident, and I would not hesitate to work with them again in the future.

White Elm completed our home extension, consisting of an upstairs dormer conversion and a downstairs room extension.
From day one they were very professional and completed our building work to the highest standard.
Even though there were unavoidable delays due to changes made by us, we were very happy and felt we received good value for money.
We would definitely use them again and recommend them unreservedly.

We had a full refurb of a property after purchasing. New wiring, heating, bathroom, kitchen, windows. Andy coordinated the whole thing, ensuring work was done to a high standard. We are really happy with the result and will definitely use him again in future.

Recently had a new extension built to the rear of our property . Straight from our 1st meeting the guys were very thorough on every level of communication. Good trustworthy tradesmen from exterior to interior and having a lot of extra work put in to original quote they managed to fit it into the build . I would highly recommend this company.

White Elm fitted panelling and a kitchen for us. The service, standard of work and professionalism was outstanding. Great communication throughout and all work was completed on time to a high standard.

Very professional from start to finish and work done to a very high standard.

Andrew and Mike from White Elm Joinery have successfully delivered on multiple property renovations for us in the past 3 years. In construction it’s not uncommon to run into unforeseen problems but their ability to provide cost effective solutions and help out in any way makes them our go to contractor. Have honest tradesmen with integrity is hard to find but you can rely on their team to be upfront at all stages of the project. Communication is key and they helped us through discussion of topics such as specification and alterations of existing designs in order to obtain our completion certificate.