MJ Joinery (Scot) Ltd

We had our bathroom renovated by MJ Joinery in the summer of 2024. I would like to preface by mentioning we received a partial refund for their abysmal work, but who wants to be left with a bathroom you're not completely happy with after spending any time and money on it? Not to mention we also had to go through the arduous complaints process involving Edinburgh Trusted Traders before we were compensated. As homeowners we make the big decision to renovate a room because we want to increase the enjoyment, functionality, and practicality of our homes. None of the other bathroom fitters I’ve spoken to since will even touch our bathroom to fix the issues unless we contract them to do another full bathroom renovation from scratch so we're left with a bathroom we're completely not happy with.

We believe the bad quality is down to poor project management on MJ Joinery's part and the work being subcontracted to other 3rd parties. Each subcontractor did their own task (plumber, tiler, etc) but there was nobody from MJ Joinery who checked up on the quality of their work before moving on to the next task.

Our complaints were:

1. Grout haze – the tiler did not thoroughly rinse the excess epoxy grout, so this left clear streaks and chalky stains on the tiles’ surfaces. The grout haze detracts from the appearance of the tiles, making them look dull and dirty (yellowing instead of pristine). And over time the grout haze causes dirt to build up more quickly.

2. Wrong Installation of wall mounted basin – the plumber did not follow the manufacturer’s installation guide which clearly detailed the recommended positioning and measurements for the hot and cold-water supply lines, with one on each side of the waste drain (hot water supply to the left of the waste drain, and cold-water supply to the right of the waste drain). This causes the copper pipes to stick out so it’s an eyesore. Matthew tried to fix this by spray painting the copper pipes with black paint, but instead this made it worse because it looks like soot, and he also got black spray paint on the tile behind it.

3. Damage to our tiled front garden and adjacent entrance walkway – which was used as a dumping site because a skip was not provided. MJ Joinery also did not provide adequate protection for the garden tiles, so the residues created (by the tiler) from cutting the tiles had adhered. I personally had to purchase a pressure washer because the front garden was left in this state.

We contracted MJM to complete a full house renovation and extension. Matthew and his team meticulously completed the entire project on time and on budget and to an excellent standard of finish. His entire team are are a true example to the rest of the trade and industry on how works are to be completed professionally, and accurately to specification. The team were always contactable throughout the week, always on time and with a pleasant friendly manner. Taking care to explain and communicate the works that had been completed and upcoming factors to consider. We have made every effort to recommend MJM to friends, family and colleagues. During the works our neighbours commented on how clean, tidy, and polite the whole team were.
We are now looking to get him and his team back to complete the second phase of the renovations for an attic conversion.

I had a fixed stair to replace a loft hatch and ladder be able to use my attic space as an easily accessible storage room. The builders/joiners were a joy to have in the house. Each day the cleared up before the left, explained what had been done that day and the planned tasks for the next day. I could not be more pleased with the work, exactly what was discussed at the outset. The finished project was better than I had envisioned.

We renovated our small bathroom, MJ Joinery did a great job, and returned a couple of times at the end to clear up some minor issues which inevitably crop up.

External paintwork and bedroom complete redecoration with overboarding to the ceiling and plastering before painting ceiling and walls. The team also lifted and removed the old carpet.
The joiners, painters, plasterers and the customer service were all absolutely fabulous. Helpful, professional, respectful and clean. I have no hesitation in recommending the company.

My contact with Matthew began when he came to assess work to be done in my kitchen. Faced, on his first visit, with a series of problems stemming from earlier unsatisfactory work which had been done, he put in place a schedule of work to address the problems. A quotation accepted, a starting date was established and was followed by a period of steady, careful work which resolved all these problems. The men were punctual, hard working and patient, ready to find ways of solving unanticipated snags along the way and I was delighted with the end result.

I was grateful to Matthew for being prepared to undertake this rather unattractive project. He was, throughout, courteous, attentive and well organised and I would be very happy to recommend him to others.

Excellent work on both a kitchen and bathroom refurbishment. Very good planning and reliably executied work on dates planned. Very good at keeping in regular communication. Also did a good job in resolving some third party supply issues.

From my first point of contact with Matthew, the communication about the work from Kirsty and the laying of flooring by Luke and Tom, I could not have felt in better hands for my work. Friendly and efficient as a team, I am absolutely delighted with my new floors. So much so, that Im getting the team back to do some more work done already.Luke and Tom did a brilliant job, even dealt with an unexpected issue; removing a bath and replacing the floorboards all in the time frame they initially agreed.
Fantastic team. Absolutely no hesitation in recommending them.

Matthew, Luke and Kirsty and the rest of the team were fantastic. Highly recommend their work. They did a kitchen, two bathrooms and another room, knocked through box rooms in a top floor tenement. They were exceptionally speedy and efficient and did a really high quality job throughout. They also dealt rapidly with any snagging or problems that occurred. Highly recommend.

Loft conversion
We had an attic converted in a thirties-built property. From the initial contact through quoting stage, the build and some additional jobs following the completion of the project itself the MJ team were phenomenal.
I am really impressed by the work ethic, quality of work, craftsmanship and brilliant customer service. The entire team are just absolutely brilliant.
Kirsty and Matthew were fantastic and super helpful answering hundreds of questions and finetuning the quote (not all companies want to work on projects where the client doesn't want a turnkey product but not MJ joinery) and communication was fantastic even before the project started. Probably the most responsive business I've ever dealt with.
James, Gregor and David were fabulous when on site. Always on time, always smiling, very tidy - even the messiest of jobs were done in the way that minimised the mess and the team always cleaned up at the end of each day. I'm particularly impressed by attention to detail and the problem-solving skills. The way the joiners went about solving some tricky problems was a joy to watch. Really professional excellent craftsmen.
The attic used to be just an empty space and MJ Joinery transformed it into a cosy, fresh, well insulated space and I can't get enough of it. I have been recommending MJ Joinery to everyone who asks and will definitely be using them if I ever need to build anything.
The project was delivered on time, on budget (quote was incredibly accurate) and a few minor snags were remediated as soon as I reported them.

I am absolutely delighted with both the process and the end results. MJ managed all of the other trades. They were on site as required and I think this is testament to excellent and trusted relationships the trades enjoy. We had a new kitchen, new appliances, new flooring and new external doors. Everything went according to plans and timetable. I would definitely look no further than MJ Joinery for any future work.

MJ Joinery renovated our kitchen, replaced our bathroom ceiling with new PUV panels, and improved our kitchen storage room. The team members were very friendly. I am impressed by their effective communication and high quality of work. I am also very impressed by their responsible way of handling unexpected incident. There was no any hidden cost. I feel I can truly trust them.

Incredibly helpful. Happy to take on a relatively small job of altering the kitchen to install a dishwasher. All the team were polite with excellent communication, very positive and upbeat. Work itself is perfectly finished to a high standard.

Will use again and have already recommended to family and friends!

Excellent and professionals. Highly recommended

Flooring in 2 rooms.

As a returning customer I had high expectations and they were fully met:- excellent work, good communication, everything left clean and tidy, fair price. Faultless, in fact

New windows fitted by James and Gregor who were excellent workman. They were polite, friendly and nothing was too much trouble for them. I would certainly use MJ Joinery again.

Renovation and flat conversion in the city centre

Matthew, James and the team renovated part of our category B listed property, installing insulation, new roof lights and French doors, completely transforming the space. They were complete professionals throughout. They understood our vision and specific requests, managed all aspects of the project, kept us informed of progress, completed the works within the original estimated timeframe and, most importantly, the work was completed to a really high standard. We couldn't have been happier with their service from start to finish.

Matt and Tom were excellent. Matt initially came to review the hallway and provided a really thorough overview of what he could do with a really reasonable quote. The service was excellent and the finish is to an excellent standard as well; im really happy with the job and it’s transformed my hallway.

The job was really complex as my hallway is long and very angular and the speed of the job (they completed in a day) was amazing. Im so happy with it. Thanks Again Matt!

I had some custom cupboards built by Matthew and his team. I am incredibly pleased with the end result but even more so with Matthew, James and Martin who did the work and the entire service of this professional and reliable business.

The guys were professional, kind, and efficient with great attention to detail we were extremely impressed with them.

Thank you for providing such an excellent service.