Edinburgh Heating Ltd

Chris came to service our boiler this week. As usual I was kept fully informed of his arrival time and he did a very efficient and competent job. We have used the company several times now and are very happy with the friendly professional service they offer. Iain has given us excellent advice and Sarah in the office is charming and helpful too. I thoroughly recommend them.

My Google Nest CH controller stopped working just when the weather turned to snow and wind. The plumber and electrician combo who installed the system were "rushed off their feet, no time, sorry" and could offer no help.
I called Iain, Edinburgh Heating at random and am so pleased I did.
Firstly, he gave me advice on how to contact Google appliances help and mentioned there were issues with latest version of the heat link and they may replace for free even although (just) outside warranty. As a result I will receive a replacement heat link for free.
Secondly, he arranged for an engineer to come round to temporarily by-pass the defunct heat link and restore heating to my place. The engineer had come, fixed the by-pass and was gone with 90 minutes.
I am seriously impressed and know now who will get any further business from me.
Thank you Iain and team!

We have a two storey flat in an old Victorian tenement block with building quirks including split levels, traditional flooring and an indoor cat. Iain and his friendly and efficient team worked extremely hard and did an amazing job installing a whole new central heating system across two storeys, and dealt really well with all the challenges which our flat presented. They were friendly, thorough, tidy and very professional. We are extremely pleased and look forward to our first winter in a warm flat!

Boiler and Fire. Done in a jiffy.

A1 service, the only company I'll use from now on.

Iain replaced our system over 2 years ago. This is the first winter I've spent the whole time at home. The system he fitted for us has excelled my expectations. Our home is over 300 years old and with the old inadequate system we could never keep the house warm and as a result couldn't afford to run it to capacity. This new system is heating the home in a much more balanced and cost effective way. I can even work in my kitchen with no ancillary heating. Unknown in 40 years! We left a review at the time to say how pleased we were with Iain and his team, working sometimes in very difficult circumstances - our external wall proved to be very challenging! I feel so happy with the system I feel an update is appropriate.

I had no heating or hot water on a cold Saturday in January. I have a Scottish Gas Homecare contract but their engineers were on strike and I was told to call a local trader. Edinburgh Heating we’re unable to come out to fix the problem, but kindly talked me through on the phone how to reset my boiler. I had both heating and hot water in minutes. Friendly, competent service. Would recommend.

I had a boiler gas leak and an initial engineer was unable to solve the problem, insisting a joiner would be needed to remove and rebuild the surrounding unit first to gain access. A friend recommended Iain and he called back the same day, arranged to come out the next and was able to quickly fix the leak without any additional work required. Was a relief someone was able to fix it so quickly without it becoming a bigger job. Great guy and highly recommended.

Edinburgh Heating installed central heating in my flat. Excellent service and incredibly friendly and responsive. Very happy with the work.

I can't think of anything I would have done differently with Edinburgh Heating. I found them on Edinburgh Trusted Traders, so was already quite confident, but they far exceeded expectations.

Initially we contacted them to have them service the ancient boiler in our new flat. However when we got the keys it became apparent that the boiler was so old it was likely to be both inefficient and unreliable, so we changed our request before they came, to fitting a new boiler instead. They took that in their stride, and came to discuss options. They fitted the new boiler the next day, at what we feel was a very good price, and worked cleanly and quickly. They also returned to fit a Nest thermostat, which we are big fans of too.

All their communication has been great, and they have been a pleasure to deal with.

Iain came out to complete my boiler's first annual service and a gas safety certificate. He was quickly able to identify that there was a better way to connect my Nest thermostat to the boiler and was also able to configure my Intergas boiler to be more efficient at the same time. I'm very happy with the service provided and will use Edinburgh Heating again in the future.

My boiler developed a fault late on Friday night. I contacted Iain first thing on Saturday morning and - despite having personal family commitments of his own - he took the trouble to call me back and talk me through a temporary fix for the boiler. He wouldn’t take a penny for doing it. I’ve got a three year old son who is staying with me this evening and it would have been a disaster if I didn’t have any hot water or central heating. I honestly can’t thank him enough and definitely will use and recommend him in the future.

Iain very helpfully gave me some advice over the phone to help me get my boiler going again. This worked and saved me the call out charge. The world needs more tradesmen like this: helpful and honest. Great customer service. Thanks Iain.

Iain came out just before christmas, our boiler broke as he was finishing his last shift before the holidays but he still came out at 8pm. We have a newborn and just prior to her being born my partner lost her job so finances have been extremely tight. As well as doing the call out so late he did not charge us for the work he had to do. NOt only was the work amazing he restored my faith in humanity.

Emergency This morning (Sunday) Water flooding out of boiler. Had to shut main water valve to house to stop flood. Contacted Edinburgh Heating and spoke to Iain who was extremely helpful. He diagnosed the fault over the phone, talked me through isolating the hot water from the boiler to the taps. Now I have heating, water to the house. Emergency averted and now have time to arrange repair to the boiler so that I can have hot water taps again.
Can't thank him enough.

Mine is an old house with complex pipe structures and an ageing gas meter in another room, neither of which caused Iain any difficulty. A brilliant job. Thank you, Edinburgh Heating.

Iain was breath of fresh air and totally agree with all his other customer's comments.

Our 40 year old system died the first day snow fell in Spring ‘18.
Trying to find someone to replace it was a frustrating experience; our listed building was treated like a modern house and they couldn’t cope with the solid flagstone floors; they told us we must get rid of the hot water tank and must have this or that boiler - it was what they used; they had a solution they tried to impose on us … even if they even bothered to come and take a look.

Eventually, I found Edinburgh Heating and Iain’s approach was totally different.
He listened to our needs and wants.
He took time to understand the building and our needs designing a system that would deliver exactly what we wanted.
What’s more he delivered it on time and it has now been running perfectly and our gas bill has dropped and the house is the warmest it has ever been – all day.

Iain’s calculations showed that the old micro-bore system could never have delivered the heat we wanted – even when it was new.
His pipework, which you can’t see is a work of art.
His team were careful, clean and tidy.

The aluminium radiators deliver a different type of heat.
The boiler is better built and designed than the ‘Brands’ others were offering and that we’d had previously.
The titanium water tank specified supplies scalding water instantly and is so well lagged it stays hot all day.
When we found the mains water pressure too low, Iaine simply added an American made accumulator to the system. No drama whatsoever.
The WiFi control is brilliant and works.
Edinburgh Heating is not your average discount installer – but they are bespoke and deliver more and care about everything they do.
Real knowledge, skill and customer based.

My boiler had stopped working and I phoned up Iain at Edinburgh heating to see if he could come and fix it. He was on the other side of town and was fully booked, but he gave me some advice which allowed me to get the boiler working again. Really nice guy, very helpful and knowledgeable, he saved the day. I would definitely call him next time I need any work doing.

Thorough investigation of the job required and the best solution, by Iain. Very pleased with the resulting boiler and thermostat, and 2 new radiators.

Edinburgh Heating removed our 1980s boiler, radiators and controls and replaced with a brand new two zone system with WiFi enabled thermostats.

Throughout the job and afterwards we haven't been able to fault Edinburgh Heating's work, their service or their aftercare. The system they have installed works perfectly and we are very pleased with our remotely controllable high efficiency system.

I have no hesitation in recommending Iain Clarke and Edinburgh Heating.