Edinburgh Heating Ltd

I can't think of anything I would have done differently with Edinburgh Heating. I found them on Edinburgh Trusted Traders, so was already quite confident, but they far exceeded expectations.

Initially we contacted them to have them service the ancient boiler in our new flat. However when we got the keys it became apparent that the boiler was so old it was likely to be both inefficient and unreliable, so we changed our request before they came, to fitting a new boiler instead. They took that in their stride, and came to discuss options. They fitted the new boiler the next day, at what we feel was a very good price, and worked cleanly and quickly. They also returned to fit a Nest thermostat, which we are big fans of too.

All their communication has been great, and they have been a pleasure to deal with.

Iain came out to complete my boiler's first annual service and a gas safety certificate. He was quickly able to identify that there was a better way to connect my Nest thermostat to the boiler and was also able to configure my Intergas boiler to be more efficient at the same time. I'm very happy with the service provided and will use Edinburgh Heating again in the future.

My boiler developed a fault late on Friday night. I contacted Iain first thing on Saturday morning and - despite having personal family commitments of his own - he took the trouble to call me back and talk me through a temporary fix for the boiler. He wouldn’t take a penny for doing it. I’ve got a three year old son who is staying with me this evening and it would have been a disaster if I didn’t have any hot water or central heating. I honestly can’t thank him enough and definitely will use and recommend him in the future.

Iain very helpfully gave me some advice over the phone to help me get my boiler going again. This worked and saved me the call out charge. The world needs more tradesmen like this: helpful and honest. Great customer service. Thanks Iain.

Iain came out just before christmas, our boiler broke as he was finishing his last shift before the holidays but he still came out at 8pm. We have a newborn and just prior to her being born my partner lost her job so finances have been extremely tight. As well as doing the call out so late he did not charge us for the work he had to do. NOt only was the work amazing he restored my faith in humanity.

Emergency This morning (Sunday) Water flooding out of boiler. Had to shut main water valve to house to stop flood. Contacted Edinburgh Heating and spoke to Iain who was extremely helpful. He diagnosed the fault over the phone, talked me through isolating the hot water from the boiler to the taps. Now I have heating, water to the house. Emergency averted and now have time to arrange repair to the boiler so that I can have hot water taps again.
Can't thank him enough.

Mine is an old house with complex pipe structures and an ageing gas meter in another room, neither of which caused Iain any difficulty. A brilliant job. Thank you, Edinburgh Heating.

Iain was breath of fresh air and totally agree with all his other customer's comments.

Our 40 year old system died the first day snow fell in Spring ‘18.
Trying to find someone to replace it was a frustrating experience; our listed building was treated like a modern house and they couldn’t cope with the solid flagstone floors; they told us we must get rid of the hot water tank and must have this or that boiler - it was what they used; they had a solution they tried to impose on us … even if they even bothered to come and take a look.

Eventually, I found Edinburgh Heating and Iain’s approach was totally different.
He listened to our needs and wants.
He took time to understand the building and our needs designing a system that would deliver exactly what we wanted.
What’s more he delivered it on time and it has now been running perfectly and our gas bill has dropped and the house is the warmest it has ever been – all day.

Iain’s calculations showed that the old micro-bore system could never have delivered the heat we wanted – even when it was new.
His pipework, which you can’t see is a work of art.
His team were careful, clean and tidy.

The aluminium radiators deliver a different type of heat.
The boiler is better built and designed than the ‘Brands’ others were offering and that we’d had previously.
The titanium water tank specified supplies scalding water instantly and is so well lagged it stays hot all day.
When we found the mains water pressure too low, Iaine simply added an American made accumulator to the system. No drama whatsoever.
The WiFi control is brilliant and works.
Edinburgh Heating is not your average discount installer – but they are bespoke and deliver more and care about everything they do.
Real knowledge, skill and customer based.

My boiler had stopped working and I phoned up Iain at Edinburgh heating to see if he could come and fix it. He was on the other side of town and was fully booked, but he gave me some advice which allowed me to get the boiler working again. Really nice guy, very helpful and knowledgeable, he saved the day. I would definitely call him next time I need any work doing.

Thorough investigation of the job required and the best solution, by Iain. Very pleased with the resulting boiler and thermostat, and 2 new radiators.

Edinburgh Heating removed our 1980s boiler, radiators and controls and replaced with a brand new two zone system with WiFi enabled thermostats.

Throughout the job and afterwards we haven't been able to fault Edinburgh Heating's work, their service or their aftercare. The system they have installed works perfectly and we are very pleased with our remotely controllable high efficiency system.

I have no hesitation in recommending Iain Clarke and Edinburgh Heating.

my boiler decide to go on strike so I contacted shona at Edinburgh heating and she arranged for ian to come and have look at the culprit. Ian quickly found the ailment and pointed me in the right direction to resolve the problem, I found him to be professional and FAIR will be using his services if needed again in the future thanks again folks. kind regards john

Excellent servicing of my old boiler and gas fire arranged at short notice. Iain explained everything very clearly and I shall be contacting him when the boiler eventually goes to Valhalla. Excellent value for money.
Nice guy too.

Iain and his team were professional and did a great job. They replaced a boiler and did it at short notice in the middle of winter.

I would recommend them to anyone. Great service. Many thanks

Our boiler stopped working 10 days before Christmas and I spent 3 days trying to find a heating engineer that could fit us in. Edinburgh Heating called me back, managed to fit me in to their busy schedule and attended when they said they would (unlike some other heating companies I could mention who gave me three separate "no-shows").

Iain attended and was friendly, polite and professional throughout.
He "unseized" the boiler pump, gave me some advice for nursing the system through the festive period and also recommended some remedial work including solutions to resolve the layout issues of the pipework caused by the chimps that installed the system in the first place.

I was also impressed with his invoicing system, a PDF invoice direct from his phone :)

We'll be in touch after the NY to arrange the remedial work.

We wanted to replace our old combi boiler with a modern one and add a Nest thermostat. Edinburgh Heating Ltd gave us excellent advice on options for replacement and a very good value price. Then, when our old boiler packed it in before the scheduled date for its replacement, they made arrangements to bring the installation forward at very short notice! Really appreciated, as it was midwinter and the alternative would have been getting a spare part to be used for just a few weeks.

Absolutely excellent, friendly and professional service. We wouldn't hesitate to recommend Edinburgh Heating Ltd.

Iain did a fabulous job. He installed evohome for me and TBH its the sort of old fashioned customer service and quality tradesmanship that is sadly lacking with a lot of firms these days. Recommend Iain ? My next door neighbour has already expressed an interest and Edinburgh Heating will be getting a call. First Class.

Fitted a new boiler for my 84 year old mum and wouldn't hesitate in recommending this company. Didn't try to sell anything other than the boiler; very trustworthy, respectful, clean, tidy workers. Emails were responded to in a timely manner and work completed to a very high standard. Thank you, wish more trades companies were like Edinburgh Heating.

I called Iain at Edinburgh Heating to quote on a new boiler after our old boiler was broken following a repair by another engineer. Iain really knows his stuff and is thorough, friendly and reliable. He kept us informed and pulled out all the stops to install our new boiler quickly as we had no heating. In one day Iain and Raymond upgraded our gas pipe and installed our new Vaillant ecoTEC exclusive Green iQ 835 boiler. As he is an Advanced Vaillant installer we get an extended guarantee of 7 years which we're delighted with. There was a problem with the signal on the wireless thermostat programmer (which was not Iain's fault) but he happily returned and wired the receiver externally to the boiler to remedy the problem and we are delighted with the result. Our thanks go to Iain and Raymond as you've restored our faith in reliable trustworthy tradesmen.

I contacted Iain through Facebook initially, which he followed up with a phone call. He came to view the work required and did the job there and then!! Very tidy installation of a 3rd Gen Nest Thermostat with advice and recommendation for some further work. Absolutely would recommend and will be the first person I call for any further work!