Celsius Plumbing and Heating
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Heating Engineers, Gas Engineers, Gas Installers, Plumbers, Landlord Certification, Landlords Gas Safety Certificate, Electrical Inspection & Testing, Legionella Risk Assessment, Boiler Installation, Boiler Repairs, Boiler Servicing, Gas Appliance Installation & Maintenance, Gas Taps & Valves, Gas Fires, Boiler Cleaning, Emergency Gas Engineer, Emergency Plumber, Plumbing and Heating, Plumbing PartsTrade Associations
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Business Information
⭐⭐⭐⭐⭐ 1600 + Reviews on Edinburgh Trusted Trader and we could not be prouder of our team. Thank you to all our amazing customers who took the time to leave both positive and constructive feedback.⭐⭐⭐⭐⭐
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Service Centre and Registered Address:
2D West Telferton,
Telferton Industrial Estate
Edinburgh
EH7 6UL
City Centre Office:
6 Waterloo Place
Edinburgh
EH1 3EG
At Celsius Plumbers, we are all things boilers, central heating and plumbing and cover Edinburgh, East Lothian and Midlothian.
We specialise in central heating boiler repairs and servicing, boiler replacements and installations as well as general plumbing ranging from tap repairs, toilet repairs through to radiator replacements, central heating chemical flushing and blocked drains.
We are open 7 days a week 8am - 8pm and operate an emergency plumber service.
We are proud of our excellent customer ratings for boiler repairs and new boiler installations on the Edinburgh Council Trusted Trader scheme
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Service Centre and Registered Address:
2D West Telferton,
Telferton Industrial Estate
Edinburgh
EH7 6UL
City Centre Office:
6 Waterloo Place
Edinburgh
EH1 3EG
At Celsius Plumbers, we are all things boilers, central heating and plumbing and cover Edinburgh, East Lothian and Midlothian.
We specialise in central heating boiler repairs and servicing, boiler replacements and installations as well as general plumbing ranging from tap repairs, toilet repairs through to radiator replacements, central heating chemical flushing and blocked drains.
We are open 7 days a week 8am - 8pm and operate an emergency plumber service.
We are proud of our excellent customer ratings for boiler repairs and new boiler installations on the Edinburgh Council Trusted Trader scheme
Trader Map Location
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Our Customer Journey Video - Why we do things differentlyWe are all things Plumbing, Boilers and Central Heating.
As part of our commitment to our customers, we operate 6 days a week, with our primary aim to provide the best customer experience.
Reviews and Feedback
4.9 out of 5 based on
1759 reviews.
Order by:
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Replace a heat plate exchange, good overall everything is fixed and I have hot water again.
Michal Mionskowski
16th May 2022Value of Products/Services or Work Performed: £1 - £1000
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work done 5*
13th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Aiden was amazing carrying out the boiler service. Made all the relevant checks and explained he had charged the expansion vessel as it needed done. His apprentice Craig was very friendly and helpful.
Sean Donaldson
11th May 2022Value of Products/Services or Work Performed: £1 - £1000
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After trying lots of different plumbers who couldn’t fit me in I phoned Celsius who were very helpful, professional and speedy. They got us up and running really quickly and the person was really helpful.
10th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Good communication before coming and also here. Aidan explained the job and was also quick to find a solution. I’m happy with their service and would definitely recommend it.
Gabriela MacPherson
10th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Nice service
Stevo Mak
6th May 2022Value of Products/Services or Work Performed: £1 - £1000
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Carried out annual boiler service Landlord safety checks diligently, with some helpful guidance on future work that may be required
Alan M
29th April 2022Value of Products/Services or Work Performed: £1001 - £5000
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Thank you. Installation new water system was carried out professionally. Some additional issues occurred due to my older boiler system interface that required to be addressed. These were explained & additional work carried out timely. Every interaction, including with office staff has been fabulous. No hesitation in recommending your company.
Sheila
26th April 2022Value of Products/Services or Work Performed: £1 - £1000
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Engineer came on time, was quick and effective on the repair.
Excellent service, highly recommended.
Excellent service, highly recommended.
Bob
26th April 2022Value of Products/Services or Work Performed: £1001 - £5000
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Replacing boiler. Excellent work, on time & workmen courteous
Sandra Cameron
22nd April 2022Value of Products/Services or Work Performed: £1 - £1000
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After calling 15 Plumbers , only one of two companies that actually called back!
Emergency problem solved in less than a hour
Many Thanks for a Stress free resolution.
Emergency problem solved in less than a hour
Many Thanks for a Stress free resolution.
20th April 2022Value of Products/Services or Work Performed: £1001 - £5000
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Boiler replacement and pipe repair. V good service - however took longer than I had expected to get a date for replacement and was left with no hot water for two weeks (poss due to Easter weekend).
Engineers are very pleasant to deal with.
Engineers are very pleasant to deal with.
19th April 2022Value of Products/Services or Work Performed: £1 - £1000
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Fast response time, good communication, the plumber was very nice and showed me what the issue was and what he'd done to resolve it.
31st March 2022Value of Products/Services or Work Performed: £1 - £1000
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Shower became cold after three minutes for 45 seconds, then cold again in another three minutes. Initially diagnosed as shower valve/cartridge which was replaced. However issue recurred. Changing Mode of combo from Eco to Preheat also did not work. Plumbers came again and checked, noticing removing shower head caused no occurrence of cold water issue. A pressure limiter washer was the issue. Once removed the pressure coming through was enough for boiler not to increase its temperature and then cut out causing cold periods. Although replacing cartridge was unnecessary I feel that the final fix of the problem was worth it.
30th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Radiator replacement. Engineer arrived at booked time, calling ahead half an hour before arrival. Work done, and old radiator removed, with no problem.
Covid rules were followed. Engineer even swept up after finishing work.
Covid rules were followed. Engineer even swept up after finishing work.
29th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Had an issue with one of the immersion rods, called Celsius due to the excellent reviews, glad I did. Sean was assigned to the job, could not fault the work or professionalism, would highly recommend.
25th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Sean did an annual service of my boiler and fixed a problem with my tank which a previous company were u able to fix - would recommend Celsius.
Updated prior to arrival too
Updated prior to arrival too
14th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Called out to do a really tricky trace and repair: a tiny (2mbar) pressure drop on an old property with a bunch of disused old pipelines confusing the issue. Aidan was an absolute hero, first eliminating the potential easy fixes then crawling around under the floor to track down the problem. He ended up identifying and cutting off the leaky pipe within a couple of hours. Friendly, professional and explained what was happening at each stage.
Aran W
12th March 2022Value of Products/Services or Work Performed: £1 - £1000
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We chose to use Celsius as they are local and their reviews are good. However we will not use them again. Don’t get caught out. They charge £90 (in fact they tried to charge us £150 for out of hours even though they came during the day) just for them to confirm the heating and hot water wasn’t working. They misdiagnosed the issue and I was convinced they hadn’t taken the time to look properly. They just said it must be the fan as it was noisy. After speaking to Celsius who refused to discuss their quote or re-examine the issue we got a two other opinions. Both confirmed the error code shown would never mean an issue with the fan but was the circuit board. If we’d gone with them we’d have paid almost £500 and would still have had an issue. Will never use them again and would recommend against them as they do not do they job and charge a lot of money.
11th March 2022Value of Products/Services or Work Performed: £1 - £1000
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Engineer communication excellent - pre arrival notification and another when arriving was of high value. Identified issue quickly and configured well within estimated time. All in all an excellent service.
8th March 2022Value of Products/Services or Work Performed: £1001 - £5000
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GSC and LRA have been done. The engineer is friendly and helpful.
KAM LUN MAK
1st March 2022Value of Products/Services or Work Performed: £1 - £1000
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Fantastic company great service fixed the issue in 24hrs couldnt ask for morw big thanks to aiden,Michael and team
Ross Horton
23rd February 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Excellent.
18th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Very helpful and quick to reply
17th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler service
Anne
14th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Very thorough work. From quotation through to completion. So easy.
Consulted with us all the way. Attended on time. Made hood suggestions. Left no mess. :-) :-)
We have happily used Celsius Plumbing before for gas heating. Thoroughly recommend.
Consulted with us all the way. Attended on time. Made hood suggestions. Left no mess. :-) :-)
We have happily used Celsius Plumbing before for gas heating. Thoroughly recommend.
Heather and Ian
10th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Overall a very good experience from the moment I called to book the appointment (very friendly over the phone) to the visit of the engineers.
I will definitely use the services again and I highly recommend them.
I will definitely use the services again and I highly recommend them.
Atenea
8th February 2022Value of Products/Services or Work Performed: £1 - £1000
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Boiler and gas fire annual service , top notch
Malcolm mackay
3rd February 2022Value of Products/Services or Work Performed: £1 - £1000
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I have always found Celsius Plumbing & Heating to be a highly trustworthy and reliable company. I have used them on a few occasions now, most recently for a gas boiler service. Both the administrative staff and their engineers are a pleasure to deal with. I would highly recommend using Celsius Plumbing and Heating.
1st February 2022Value of Products/Services or Work Performed: £1 - £1000
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We had an issue with our boiler which we needed checked out. We got in touch with Celsius after the earliest our current provider of gas and central heating could offer us an appointment was three weeks! Celsius were able to send an engineer within 24hrs.
Absolutely first class customer service from my first contact to their office to the engineer visit. Extremely impressed and would thoroughly recommend.
Absolutely first class customer service from my first contact to their office to the engineer visit. Extremely impressed and would thoroughly recommend.
Janet Sprott
31st January 2022Value of Products/Services or Work Performed: £1 - £1000
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Very professional, fixed the problem.
Nick
31st January 2022Value of Products/Services or Work Performed: £1 - £1000
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Always good to use
Robert McDowall
28th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Another tidy job. Highly recommend.
27th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Our 2nd time using Celsius - this time for a plumbing emergency. We were able to get someone out that same evening who sorted it there and then. Great chap who explained exactly what had happened and how it was fixed.
Customer service on the phone was excellent too.
Will continue to use Celsius as our go-to plumbers!
Customer service on the phone was excellent too.
Will continue to use Celsius as our go-to plumbers!
26th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Were able to come out to investigate a gas leak and replace some defective pipework quickly after we made contact. The engineer was great and quicky restored our gas supply at a reasonable cost. Would recommend and use again.
Andrew
19th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Fabulous company…wonderful tradesman…delightful office staff….
Let this company undertake any work you require….. you will be amazed at the excellent knowledgable tradesmen and staff. Thank you
Let this company undertake any work you require….. you will be amazed at the excellent knowledgable tradesmen and staff. Thank you
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Radiator replacement
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service, replace faulty toilet syphon PAT test/ landlords certification.
Not the cheapest but very efficient and went the extra mile to get the job sorted within the timescale we needed.
Very good explanation and service thanks
Not the cheapest but very efficient and went the extra mile to get the job sorted within the timescale we needed.
Very good explanation and service thanks
18th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Had a leak from the upstairs that was causing staining on the roof below.
From the initial callout to the work being completed, Celsius were excellent. Friendly and knowledgeable throughout. Would definitely use them again and recommend to others.
From the initial callout to the work being completed, Celsius were excellent. Friendly and knowledgeable throughout. Would definitely use them again and recommend to others.
B Campbell
17th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Absolutely delighted with all work done, all workers on time, respectful and informed us at time exactly what they were doing, will not go past them now, definitely use again,
Robert Marshall
13th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Non flushing toilet. Turned up on time fixed problem, professional from when I first contacted Celsius until job completed
Keith
10th January 2022Value of Products/Services or Work Performed: £1 - £1000
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Very fast service during an emergency - friendly and helpful.
Graeme Littlejohn
23rd December 2021Value of Products/Services or Work Performed: £1 - £1000
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Lovely guys, very quick, knew what they were doing and were able to fit us in at short notice before Christmas.
Elise McDonald
16th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius is a very reliable company. They’re always on time and get the job done properly. You can definitely count on them for anything! Will recommend highly!
Abraham
15th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Had our boiler serviced. Engineer was very friendly and job was done quickly. Great service
Claire Duncan
14th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Gas disconnected to hob, and gas boiler serviced. Very helpful, efficient and friendly engineer.
14th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service and advice about possible pinprick radiator leak.
Heather
9th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent and efficient work as always
7th December 2021Value of Products/Services or Work Performed: £1 - £1000
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Leaky radiator causing low pressure. Although, as it turned out, it was a straight forward fix I had no idea what to do hence the call out. The guy explained everything he was doing so learnt a lot from the information. Friendly informative and quick.
pamela clark
6th December 2021Value of Products/Services or Work Performed: £1 - £1000
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5*
Nicola Goldie
4th December 2021Value of Products/Services or Work Performed: £1001 - £5000
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I was needing to install a new boiler. Celsius is professional and efficient (and friendly) from start to finish (obtaining quotes and installation). Mike and Bruce are superb at the job (and have a great sense of humour) and are able to answer all the questions that I had. You feel they are a team that you can 100 % trust. Hopefully I won't be needing another new boiler for the next while but would definitely recommend this company to anyone and happy to have Celsius to do any future work for my flat.
3rd December 2021Value of Products/Services or Work Performed: £1 - £1000
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Workman was very good came in good time pleasant efficient man
Iain
3rd December 2021Value of Products/Services or Work Performed: £1 - £1000
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I was impressed by the thoroughness and efficiency of your technicians.
I was particularly pleased to see how your technician interacted with the trainee who was with him, telling him in detail how various tasks should be carried out.
I was particularly pleased to see how your technician interacted with the trainee who was with him, telling him in detail how various tasks should be carried out.
Ala n .Mackie
30th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Came on time, cleaned up, friendly professional service at a fair price.
Brian Mackrell
30th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Arrived on date and time clean good manner and new what about repair delighted with service during these recent events and glad to know such services and repairs are available both locally and by others ! Regards jerzy george edmund elas
Jerzy george edmund elas
29th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Just a boiler service this time but Celsius fitted my boiler previously…professional and super helpful as always.
Grace
29th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Had same problems shortly after Celsius carried out boiler repair. Issue was clearly not fixed. Had no heating or hot water (at a particularly cold time) and was told it would be a week before they could come again. To try getting someone else. Paid again for a different company who fixed it properly.
27th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Absolutely star plumbing engineer who did over and above what was required. Incredibly helpful - we were really impressed!
Mabel
26th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service as always! Thanks!
Andrew
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service. Friendly, efficient and helpful engineer. Arrived on time after calling to confirm. Would definitely recommend.
Janice Matheson
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Highly skilled, knew their stuff, arrived promptly and were really efficient.
Jo Turbitt
25th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Helpful engineer, explained problem and fixed it.
24th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Turned up on time, did a great job and gave good advice.
22nd November 2021Value of Products/Services or Work Performed: £1 - £1000
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The boiler had broken down late Friday afternoon. I phoned Celsius and spoke with Monique who did her best over the phone to try to get it working again. By this time it was too late to get an engineer so we had an out of hours appointment booked for the following day. Despite me constantly changing my mind about the timing of the engineer appointment she remained very patient and obliging.
Aiden (the engineer) changed his schedule to accommodate an important visit that we had, explained everything about what he was doing and was also very helpful.
My overriding impression was that I was dealing with an organisation that was very professional and had my best interests at heart. Well done Celsius.
Aiden (the engineer) changed his schedule to accommodate an important visit that we had, explained everything about what he was doing and was also very helpful.
My overriding impression was that I was dealing with an organisation that was very professional and had my best interests at heart. Well done Celsius.
17th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service. Done quickly by very pleasant engineers
16th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Repairs to pipe work in attic. Engineer arrived on schedule and kept me informed throughout. Job completed as required. Excellent service from plan to completion.
Nigel E
16th November 2021Value of Products/Services or Work Performed: £1 - £1000
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I had two mains water valves replaced, plumber arrived on time, finished job on time and left job all clean and tidy.
12th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from first contact to getting the work done. The plumber was on time, courteous and very efficient. Very happy customer!
Ruth Jepson
11th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Didn’t have to book too far ahead and price was reasonable (we got one or two other quotes). Boiler annual service was quick and efficient.
David Williams
10th November 2021Value of Products/Services or Work Performed: £1 - £1000
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The engineer was excellent. Fast diagnosis of problems and parts ordered and installed and fixed the next day. Celsius went out there way to get the central heating back working again as quickly as possible for my 91 year old mother
Excellent service.
Excellent service.
Duncan Millar
10th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Fantastic customer service
Katie
9th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Upgrading our radiators, first time I have used Celsius but very pleased with the experience. Good communication before the visit, they came out and offered a free estimate (many other firms wanted a payment to provide an estimate)
The engineer was very polite and quietly got on with the job and made sure everything was clean tidy and working before he left.
The engineer was very polite and quietly got on with the job and made sure everything was clean tidy and working before he left.
Steven Richardson
8th November 2021Value of Products/Services or Work Performed: £1 - £1000
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The engineer was replacing a condensate pipe to our combi boiler. Very professional, tidy and punctual. Excellent service as always from Celsius.
4th November 2021Value of Products/Services or Work Performed: £1 - £1000
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Thank you for your quick response to our problem. Very satisfied and grateful for your quick response. Thank you. Jo
31st October 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius quickly, efficiently and in a friendly way gave us a quote, arranged a date and completed the work. We were really impressed!
Evelyn Dodds
29th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Checking a leak. The plumber was very professional and knowledgable.
Jill Baxter
28th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Excellent
Stephen Carr
28th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency repair to gas pipe - very quick, courteous and excellent quality of work
27th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Replacement radiator
I had 3 visits from Celsius (1st for initial quote, 2nd to remove radiator and 3rd to install larger radiator after room had been painted. Each visit was quick, thorough and professional.
Customer services is the best and communication is excellent. Engineers were polite, friendly, efficient and wore masks.
I was really happy that they made great effort to safeguard the (still drying) paintwork on the skirting board. It all looks great and more importantly is working well. Told me to phone if there were any issues and they would come back.
Can't recommend Celsius highly enough.
I had 3 visits from Celsius (1st for initial quote, 2nd to remove radiator and 3rd to install larger radiator after room had been painted. Each visit was quick, thorough and professional.
Customer services is the best and communication is excellent. Engineers were polite, friendly, efficient and wore masks.
I was really happy that they made great effort to safeguard the (still drying) paintwork on the skirting board. It all looks great and more importantly is working well. Told me to phone if there were any issues and they would come back.
Can't recommend Celsius highly enough.
Carol
26th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Yearly boiler service. Great job
Asm iqbal
26th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service as always
Robert
25th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent professionalism, reliability and consistency
Monty
19th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer was very pleasant and explained the problem well and advised what to do should a similar situation arise in the future.
Gary Boyd
12th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius are the best. From your first call with them, right through to their great workmanship & as always fab customer service. Thanks a million again!
Celia Sweeney
8th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Great lads.
Brian
7th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Combi boiler broke down. Had no heating or hot water. Telephone receptionist warm helpful professional. Trusted straight away when she suggested I try something first before calling out. Clear. Got engineer same day, who fixed it quickly and efficiently. Professional, friendly and helpful. Had appointment for evening (same price) but got message later offering an earlier cancelled appointment. Great.
6th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Just a boiler servicing, but great service from booking the appointment to getting the work done. This was my first time using Celsius, but I will use them again.
Sandy
5th October 2021Value of Products/Services or Work Performed: £1 - £1000
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Fitted the new kitchen taps, renewed faulty drains, sorted the pipe work to and from the dishwasher and washing machine plus fixed leaks. A job well done, it looks like a professional job now and not a spaghetti mess!
Ian Messer
1st October 2021Value of Products/Services or Work Performed: £1 - £1000
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I had 2 radiators installed. Very pleasant plumbers, worked away till they were satisfied with the job. I needed the job done quickly and Celsius did this for me. I found this firm myself as the plumber who originally started the job did not answer my calls or texts do I had to find someone else to fo it.
Linda Richards
29th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Gas boiler service. Very courteous and efficient. Telephoned 15 mins before arrival and made sure I was aware what he was planning to do before he did it. A very painless experience.
Brian Connolly
27th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Great communication , easy to arrange & arrived as planned. Efficient, friendly & helpful.
Christine
22nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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On time and diagnosed in first hour
William Young
19th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service to fulfil warranty obligations. I have no way of quantifying the work carried out as I have no technical expertise; I can only trust that what is said was done, and to an acceptable standard.
It would be good to have a 'don't know' option in your ratings-scale.
Celsius have always been polite and professional in all their business, which is why I would be likely to recommend them. The engineers are always punctual, courteous, and helpful with their explanations.
However, I find the price of an annual boiler check extremely high. I bought my boiler from Celsius, which was a significant financial outlay. Over the ten years of warrantee services I will have paid nearly £900 extra. This seems like a large additional cost.
It would be good to have a 'don't know' option in your ratings-scale.
Celsius have always been polite and professional in all their business, which is why I would be likely to recommend them. The engineers are always punctual, courteous, and helpful with their explanations.
However, I find the price of an annual boiler check extremely high. I bought my boiler from Celsius, which was a significant financial outlay. Over the ten years of warrantee services I will have paid nearly £900 extra. This seems like a large additional cost.
15th September 2021Value of Products/Services or Work Performed: £1 - £1000
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We have needed a plumber for ages to replace a tap and fix a toilet eco-flush, but it is hard to get someone for a small job. Celsius were excellent from start to finish. Friendly, helpful and accessible office staff. Efficient and knowledgeable plumbers. The repairs weren’t complicated, but they were quick, did exactly what they said they would do, when they said they would do it, and for the price they quoted. A really positive experience and very highly recommended.
Nick Leake
14th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Aidan was quick & friendly and very helpful
Heather MacGregor
14th September 2021Value of Products/Services or Work Performed: £1 - £1000
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I used Celsius for boiler-related services in the past and always benefited from their assistance and most valuable advice when needed. I would like to say a big thank you to the Celsius Team for always going the extra mile in matters of customer service. In addition I would like to express my endless gratitude to engineer Malcolm Wilson who has recently assisted me sorting a radiator issue with second-to-none customer service and the skills expected of a professional. 5 star service indeed!!
David
David
13th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Standard annual boiler/CH check. Engineer on time and carried out the job very efficiently. Worth confirming that the current guidelines re COVID were adhered to e.g. use of face mask
Alan Searl
10th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer telephones in advance and arrived promptly on time. Left the area we was working in the kitchen spotless and was very informative with the one or two questions we had about the system. Very friendly and polite.
Gillian Kelly
8th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service from Celsius & Richard the engineer on the day. Knowledgeable & helpful with everything regarding our new heating system & hive set up. Would definitely recommend.
Ian Davidson
6th September 2021Value of Products/Services or Work Performed: £1 - £1000
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Delighted with service received. Malcolm arrived promptly. He was friendly, helpful and efficient, answering all my questions and giving me good advice about lagging a pipe. The ability to phone and talk to a person at the company is a huge advantage over other companies using automated systems and terrible "on hold" music.
stuart Robertson
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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I use Celsius in my line of work as a letting agent and myself and my team have been extremely happy with their work and communication. Prices are very reasonable and they always go the extra mile to accommodate to our tenant and landlord needs. We have used them from emergency call outs to boiler replacements and the care and standard has always maintained a high standard.
3rd September 2021Value of Products/Services or Work Performed: £5001 - £25,000
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Great outfit with very good communication. Have used multiple times over the last 9 years.
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius Plumbing fitted new taps and chlorinated my cold water storage tank. Tasks performed to a very good standard with no fuss, no mess.
The engineer was polite and respectful throughout. Also very knowledgeable and approachable, providing clear answers to all queries raised by me.
Very pleased with outcome and would not hesitate to contact Celsius again in future.
The engineer was polite and respectful throughout. Also very knowledgeable and approachable, providing clear answers to all queries raised by me.
Very pleased with outcome and would not hesitate to contact Celsius again in future.
Steve Schoppler
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler serviced. Really nice guy explained what he was doing and what I had to do if there was a pressure problem again
Craig Nash
3rd September 2021Value of Products/Services or Work Performed: £1 - £1000
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We need urgent work doing to our boiler to a boiler as party of extensive finding a leak. Celsius, were just brilliant, being able to help quickly, then follow up with further repairs. I can't recommend them highly enough.
Jonathan Davies
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Very impressed by the heating engineer’s ability to work through a difficult problem. Excellent service.
David Harrison
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Very proficient customer service. The Celsius team were extremely courteous and tidy in going about their jobs efficiently.
2nd September 2021Value of Products/Services or Work Performed: £1 - £1000
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Radiator installation and heating system check up
Marty
1st September 2021Value of Products/Services or Work Performed: £1 - £1000
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Very responsive to an emergency.
Maolcom, the plumber was absolutely excellent. Very helpful and good communicator. Helped manage the situation well.
Maolcom, the plumber was absolutely excellent. Very helpful and good communicator. Helped manage the situation well.
Chris S
1st September 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency call out due to flood. Malcolm attended and was excellent and very polite.
Nothing was any problem. He couldn't have been more helpful. Thanks Malcolm!
Nothing was any problem. He couldn't have been more helpful. Thanks Malcolm!
Tam C
25th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Really pleased with the service. I made a booking for the annual boiler service and they came the next day. Within a few minutes I got a text and email confirmation. The engineer called me half an hour before he arrived. Just the service I was looking for as the company I have been using for many years had let me down with continually giving me dates and then not turning up on more than one occasion.
24th August 2021Value of Products/Services or Work Performed: £1001 - £5000
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Fantastic job from start to finish on a new boiler installation. Good communication throughout, kept me informed of progress and did a great tidy up job at the end. The team who did the installation were really polite and gave me a in depth talk through of how to operate the boiler. Highly recommend Celsius.
Graeme
24th August 2021Value of Products/Services or Work Performed: £1 - £1000
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We were having difficulty tracing the source of a leak in our heating system, which had already caused damage to the ceiling of a room below our boiler. Celsius were prompt about sending an engineer to help us open up the damaged ceiling to trace the source, which was in an inaccessible area behind the hot water storage tank. They came and quoted for removal of the tank to inspect the leak and rectify the situation. Their engineers such as Aidan were punctual, courteous and efficient. They replaced the faulty section of piping and re-installed the hot water tank with a minimum of fuss, leaving our boiler room tidy. Communication from Celsius as a whole has always been timely, courteous and clear. We shall wait to see if no more leaks ensue but we feel confident that we can trust Celsius to follow up if there are any issues.
Rissa de la Paz
20th August 2021Value of Products/Services or Work Performed: £1001 - £5000
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All good. We had a shower and a new hot water cylinder fitted, and I have no complaints, all very courteous service and professionally done
Charlotte Lunn
13th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Annual Combo Boiler service carried out with care and consideration for me in these trying times.
Excellent
Excellent
Russell Anderson
13th August 2021Value of Products/Services or Work Performed: £1 - £1000
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We had the Hive system installed. From start to finish the engineer was fabulous. He was quick, courteous, efficient and patient!
I have used Celsius many times and I am really impressed that they have kept up their high level of customer care.
I have used Celsius many times and I am really impressed that they have kept up their high level of customer care.
RB
10th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Fantastic service and job. Accepted job and communication was clear. Arrived early and explained potentially problem cause. Dealt with two problems swiftly and was very friendly and professional. I’ll be definitely recommending this service to friends and family. Good value for money too. Thanks again for your help.
Zuzana
5th August 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer was very efficient and the work was carried out as per the quotation. Would not hesitate to use Celsius in future.
Alison Scott
3rd August 2021Value of Products/Services or Work Performed: £1001 - £5000
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One could not ask for better. Good customer support, answered all my questions promptly. The staff are incredibly hardworking and friendly.
Brian harron
31st July 2021Value of Products/Services or Work Performed: £1 - £1000
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Great friendly and professional service. Been using Celsius for many years for boiler installation and service work.
29th July 2021Value of Products/Services or Work Performed: £1 - £1000
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Very quick, friendly service from both plumber and customer services. Fixed flush on my toilet in 10 mins. Would definitely recommend!
sandy blair
22nd July 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. Engineer was really helpful!
Alan T
21st July 2021Value of Products/Services or Work Performed: £1 - £1000
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Great work
16th July 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service. Engineer turned up on time and was very professional and thorough.
Duncan
9th July 2021Value of Products/Services or Work Performed: £1001 - £5000
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We had a boiler replaced with a combi boiler. The engineer who did the work was great and even solved a problem we had with low water pressure!
Charles platt
7th July 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service and safety checks.
Aiden helped us with everything we had booked and looked at things we had questions about.
Very friendly and helpful.
Will be using Celsius again.
Aiden helped us with everything we had booked and looked at things we had questions about.
Very friendly and helpful.
Will be using Celsius again.
2nd July 2021Value of Products/Services or Work Performed: £1 - £1000
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Great servicing, easy to organize, punctual, friendly and high quality work, very recommended!
Simon D
29th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service. They managed to accommodate me at short notice and the plumber was friendly and explained to me what the problem was and what he was doing. I'd highly recommend.
Karen Davidson
24th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Annual boiler service.
Used hand gel before working then gloved up
Used mask.
Quick
Neat
Used hand gel before working then gloved up
Used mask.
Quick
Neat
Marianne Russell
23rd June 2021Value of Products/Services or Work Performed: £1001 - £5000
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Prompt reliable service every time!
Vicki Richardson
22nd June 2021Value of Products/Services or Work Performed: £1001 - £5000
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Turned up on time. Worked efficiently and tidily.
No problems encountered
Great service
No problems encountered
Great service
Alan johnstone
21st June 2021Value of Products/Services or Work Performed: £1 - £1000
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Have used Celsius a few times for repair and servicing. Always excellent and brilliant friendly engineers.
Robert Morrice
18th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Due to a misunderstanding with my letting agent I didn't understand the access needed and left a 3 generation's old china cabinet in the hall. Mark and Robert must have emptied it, moved it, then put it all back, to get it out the way. It undoubtedly put them behind time and I am so grateful for their care. It's not worth anything, but the cabinet and it's contents have massive sentimental value to me and my family. I can't overstate how much it meant to me, and how bad I felt that I did move it in the first place! Absolutely great, great big virtual hug. Thank you so much.
Sarah
10th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Had a leaky tap which ultimately needed replaced. Quick and efficient service, polite technicians, easy admin with their office and all done with no fuss.
Allan T
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Our hot water system was not working. They managed to give me an appointment the same day and fix it. Excellent, professional service from the minute they answered the phone.
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Clean airlock in supply lines.
Charles
9th June 2021Value of Products/Services or Work Performed: £1 - £1000
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Sebastian was really helpful and friendly and organsied everyrhing really quickly for us.
The engineer was exactly the same, super polite, friendly and helpful and talked me through what he had found.
Would definetly use your services again if we need!
Thanks a lot.
The engineer was exactly the same, super polite, friendly and helpful and talked me through what he had found.
Would definetly use your services again if we need!
Thanks a lot.
Louise Herd
8th June 2021Value of Products/Services or Work Performed: £1 - £1000
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My first and definitely last time using Edinburgh Trusted Trader. This was absolutely the worst experience I've ever had of hiring a plumber.
They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.
They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.
I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.
Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.
They charged £90 for an initial callout during which it was established my water heater was broken. Which... I already knew for free. The engineer they sent didn't follow any of the covid safety procedures they outlined, including me having to ask him to put his mask on properly. I was left for several days with the water heater leaking slightly worse than it had been before I called them out. When I checked it in the evening, I found the multi socket plug I'd raised concerns about had been left directly below the leak, sitting in 3mm of pooled water. He also left a horrendous mess, saying he'd left his cleaning things in the van.
They mistook a clear enquiry as to whether a particular model might work as a request for it and, despite repeatedly saying I didn't think it would work, went ahead and ordered it. At least they listened when I pointed out the need for a 2kW heater, rather than the 3kW one I tried asking their opinion on. But in the end they ordered and fitted a version that simply doesn't fit the limited space available.
I'm left almost £400 out of pocket, with a water heater that more or less works, but there's no way to see what temperature it's set at in the too-small space, so it's pure guesswork trying to get the temperature right.
Bonus points for making it almost impossible to reach the stopcock now and refusing to supply any paperwork guaranteeing their work.
27th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Lovely man, arrived on time, very efficient, job done to an excellent standard, thanks so much.
Helen
26th May 2021Value of Products/Services or Work Performed: £1001 - £5000
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I had to get a new boiler installed due to my old one giving in. When I first called Celsius I felt relief and in safe hand almost immediately. Someone was sent out promptly in order to inspect and write up a quote. All my answers and worries were answered - I took less than a week to get that quote and it was a reasonable price. I also at the same time had someone come out to look at bath taps that weren’t running water when I opened them and this was inspected and diagnosed. I was without hot water and heating I was treated as a priority. I couldn’t recommend Celsius more and I’m going to tell anyone and everyone who tells me they have plumbing issues to call them ASAP.
21st May 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service, good guys!
Suzan
18th May 2021Value of Products/Services or Work Performed: £1 - £1000
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This is not the first time Celsius have helped us out.
Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.
Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.
Using the services of Celsius was a pleasure end to end. Job sorted!
Today Aiden re-routed and corrected the plumbing pipework for the washing machine. Celsius were very professional once again.
Aidan attended on time, consulted with us about solutions, made positive improvements and was very professional.
Using the services of Celsius was a pleasure end to end. Job sorted!
17th May 2021Value of Products/Services or Work Performed: £1001 - £5000
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Removal and replacement of a broken Feroli gas boiler with a new Worcester boiler. This required an upgrade to my gas supply pipe under the floorboards from the meter to the boiler approx 14mtrs. As no boiler meant no heating or hot water for the household, the Celsius team worked through a weekend for an early installation. Despite the old tenement complications, we have a great new boiler installed and fully functioning by Sunday evening. This is the 5th time I've used them. Well done again Celsius.
Graham Kerr
17th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Great service all round. Helped us out of a pickle (of my own doing!!) When other companies were simply willing to only charge to come and turn our water off! Chap that arrived was excellent!! Cannot fault him. Kept us updated all day. He'd been working all weekend!! Even came to us towards 9pm. Great service! Thank you! Specially to the young man that came out, we didn't catch his name, but pass it on to him please!!
Niall
11th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency boiler repair managed quickly and politely!
Zubin
9th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency call-out due to water leak. Quick response, explained everything clearly and identified problem quickly.
7th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Tap fitted outside my property. Arrived on time excellent work carried out. Left the place clean and tidy. Would highly recommend this company.
Mary
6th May 2021Value of Products/Services or Work Performed: £1 - £1000
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Fixed an issue with our toilet + serviced and diagnosed an issue with our water tank. Easy to organise.
Joe
3rd May 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Prompt, very polite, good explanation of what was done. Will definitely use again.
Alan
28th April 2021Value of Products/Services or Work Performed: £1 - £1000
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We had our toilet flush replaced.
Celsius were extremely efficient. They were friendly yet professional and they made getting the job sorted easy and stress free!
I would definitely use them again and would be happy to recommend them to family and friends.
Thank you Celsius.
Celsius were extremely efficient. They were friendly yet professional and they made getting the job sorted easy and stress free!
I would definitely use them again and would be happy to recommend them to family and friends.
Thank you Celsius.
Bryony Dunlop
27th April 2021Value of Products/Services or Work Performed: £1 - £1000
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I have used Celsius Plumbing and Heating for a number of various jobs (heating, boiler check etc) I have always found the service provided (by both their engineers and admin staff) to be trustworthy and prompt. On this occasion I was replacing a bathroom radiator and again the engineer was helpful, polite and thorough. The work area was left clean and tidy.
Valerie Wilkins
23rd April 2021Value of Products/Services or Work Performed: £1 - £1000
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Everything was great. I phoned to get an appointment for a radiator to be replaced and a couple of leaks to be fixed. The guy on the phone was knowledgeable and managed to get me an appointment for the next day, which was ideal. On the day, the engineer showed up in time and completed the work in 2 hours. Can't complain about the quality of the work done. Highly recommended.
Matteo
22nd April 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service by celsius... from the initial phone call to discuss the work to the speedy appointment given and great service.
Would highly recommend Celsius to anyone needing a reliable company for their heating and plumbing.
Would highly recommend Celsius to anyone needing a reliable company for their heating and plumbing.
21st April 2021Value of Products/Services or Work Performed: £1 - £1000
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Came to fix a leaky boiler. Have always found Celcius to be extremely helpful, polite, efficient and value for money. Would highly recommend
Jenny
20th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Work included the removal of surplus piping from a removed former bathroom and installation of a new toilet flushing mechanism.
I’ve used this plumbers twice and both times they have been prompt, reliable and well-organised.
However, be warned that I was charged for a call out and when the plumber came, this turned into what was effectively just a quote (if I’d have asked for a quote it would have been free) and still had to pay for this (even though no physical work was actually undertaken at all). Don’t fall into this mistake!
I’ve used this plumbers twice and both times they have been prompt, reliable and well-organised.
However, be warned that I was charged for a call out and when the plumber came, this turned into what was effectively just a quote (if I’d have asked for a quote it would have been free) and still had to pay for this (even though no physical work was actually undertaken at all). Don’t fall into this mistake!
19th April 2021Value of Products/Services or Work Performed: £1 - £1000
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The plumber unblocked a drain. I was pleased to have a quick response, the same morning.
14th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Sent out a few emails for quotes for fitting a tap. Celsius was the most responsive and gave a very competitive quote. Work was arranged to be carried out in less than a day and tap was installed in less than an hour. Very happy with the work and excellent service from the engineer.
Justas Zemgulys
12th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Resealed a leaking radiator. Couldn’t be happier with the work and the trader. Would use again.
Andrei
7th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Emergency fix of leaking radiator valve.
7th April 2021Value of Products/Services or Work Performed: £1 - £1000
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Thank you to Sebastian for your help with my toilet your advise help sort the problem
Theresa Rouse
29th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from Richard today. He followed the Covid 19 measures that Celsius have in place. He took the time to answer the questions I had in regards to the boiler and went into fine detail. Will definitely use Celsius from now on! 5 star ⭐️
25th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Great, quick service and good explanation of our boiler.
Max Thomas
24th March 2021Value of Products/Services or Work Performed: £1 - £1000
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The plumbing engineer was very courteous, had taken Covid19 precautions, and accomplished the tasks diligently.
24th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Engineer was excellent. Competent. Informed, friendly and took time to listen
Gavin Archibald
24th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Leak repair in my mother’s house. The work was carried out promptly and professionally and customer service was superb.
Mr S Murray
22nd March 2021Value of Products/Services or Work Performed: £1 - £1000
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We have contracted Celsius Plumbing for multiple Conservatory/ Orangery projects over the years and every time the communication and workmanship has been first class. We would highly recommend this company.
Lewis Roden
18th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Reliable and thorough servicing as ever!
Wil Tunnell
17th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Very friendly. Quick, smooth job and very professional.
Kate
17th March 2021Value of Products/Services or Work Performed: £1001 - £5000
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Boiler fitted quickly, great service.
Would recommend
Would recommend
16th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service and really fast at providing parts and workmen.
16th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Responded to boiler repair request very speedily as we were completely let down by Scottish Gas when we were left with lack of heating and hot water even though our boiler was still under warranty with them.
The service was friendly and professional
and repair was carried out really efficiently.
Wouldn't hesitate to use again.
The service was friendly and professional
and repair was carried out really efficiently.
Wouldn't hesitate to use again.
12th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Excellent service
11th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Reliable and efficient
10th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Good work
Barry Jackson
9th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Everything went fine except 1 little valve was not reopened so no heating. Called and an engineer came straight over and solved the problem.
8th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Very helpful during an unexpected leak.
Celcius were able to send out a plumber that day who found a temporary solution until after weekend when problem fixed permanently.
Lovely young man, polite, patient and took time to communicate the problem effectively with all involved. Office staff very kind and helpful too especially Monica.
Celcius were able to send out a plumber that day who found a temporary solution until after weekend when problem fixed permanently.
Lovely young man, polite, patient and took time to communicate the problem effectively with all involved. Office staff very kind and helpful too especially Monica.
Beverley
8th March 2021Value of Products/Services or Work Performed: £1 - £1000
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My Boiler had a fault 2 days before Christmas. Celsius Heating came round the same day to fix it.
The fault happened again on Christmas Eve (everywhere was closed) but Michael the owner of Celsius popped round and fixed the issue and made sure it was all working fine for Christmas.
That is what I call Customer Service!
The fault happened again on Christmas Eve (everywhere was closed) but Michael the owner of Celsius popped round and fixed the issue and made sure it was all working fine for Christmas.
That is what I call Customer Service!
Richard Barrett
8th March 2021Value of Products/Services or Work Performed: £1 - £1000
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Arrived on time were very pleasant and fixed the problem. Took all precautions against covid and left me very happy.
Mrs K Hogg
2nd March 2021Value of Products/Services or Work Performed: £1 - £1000
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Had a problem with boiler loosing pressure. As they had installed the boiler and I have it serviced annually by them they attended and rectified what they perceived was problem at no charge to me.
Unfortunately a few weeks later problem returned. They identified that the issue was work that would be covered by warranty.
They contacted manufacturer on my behalf and problem was dealt with the next day.
Not a lot of companies own a problem these days and I will have no hesitation in recommending Celsius. First class customer service.
Unfortunately a few weeks later problem returned. They identified that the issue was work that would be covered by warranty.
They contacted manufacturer on my behalf and problem was dealt with the next day.
Not a lot of companies own a problem these days and I will have no hesitation in recommending Celsius. First class customer service.
David Rodger
1st March 2021Value of Products/Services or Work Performed: £1 - £1000
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Celsius got a plumber to me very quickly. He was friendly and helpful and restored my heating and hot water. Pleasant, efficient service - would definitely recommend.
1st March 2021Value of Products/Services or Work Performed: £1 - £1000
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We had our boiler serviced. The engineers were prompt, super friendly and helpful.
24th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler service. Excellent
17th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Many thanks to Celsius Plumbing and Heating and to Keith in particular for organising a visit and ensuring that the heating and hot water was back up and running on the same day as the fault was reported through the Local Hero scheme. Polite, friendly, first class service.
Rory, Edinburgh
16th February 2021Value of Products/Services or Work Performed: £1 - £1000
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New central heating system fitted and annual service
16th February 2021Value of Products/Services or Work Performed: £1 - £1000
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The condensate in our boiler had frozen on Saturday and we were without heating and hot water.
I called Celsius Plumbing early afternoonand was able to speak to the on-call plumber.
He arrived later the same day and fixed the problem for us.
We were very happy with the service overall and would not hesitate to use Celsius again.
I called Celsius Plumbing early afternoonand was able to speak to the on-call plumber.
He arrived later the same day and fixed the problem for us.
We were very happy with the service overall and would not hesitate to use Celsius again.
Mrs Craig
12th February 2021Value of Products/Services or Work Performed: £1 - £1000
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The diverter valve on the boiler needed to be replaced. Friendly and very prompt service. Was kept up to date at each stage. Pandemic guidelines adhered to such as distancing, mask wearing and wiping down surfaces afterwards. Very happy with my experience, and would recommend them.
Nicola H
12th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Leak under floor from water cylinder. .Engineer had no worries on going under floor despite limited space..Very pleasant young man..
Elizabeth Stott
12th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Free checkup of a boiler installed last year
Dean
8th February 2021Value of Products/Services or Work Performed: £1 - £1000
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Needed to have my boiler checked as the pressure was dropping and overheating regularly. Initial spoke to a very helpful guy who booked an engineer for the next morning. The engineer called before his arrival to advise me when he would be. He knew exactly what he was doing, was happy to answer my questions and was very polite. Never used this company before but wouldn’t hesitate to call them in the future and recommend to others. Really good when you find a company that you can trust.
Jenny
6th February 2021Value of Products/Services or Work Performed: £1 - £1000
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I had a leak from my kitchen sink. It was sorted in 45 minutes. Very prompt service also.
Karen MacLean
4th February 2021Value of Products/Services or Work Performed: £1 - £1000
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I required to use Celsius in an emergency situation, Keith undertook two visits, initially to temporarily repair my boiler and subsequently to replace the fan unit. On both occasions he arrived timeously having kept in contact to advise of any delays. He observed strict Covid procedures at all times whilst in the house and ensured that he tidied up after him. I was very pleased with the overall service provided particularly the regular communication and updates sent by email/text and the simple payment process.
I would certainly use Celsius again should I be in a similar situation.
I would certainly use Celsius again should I be in a similar situation.
28th January 2021Value of Products/Services or Work Performed: £1 - £1000
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If its doable it will get done in no time at lowest price possible every time. Its starting to feel like family rather then business very happy again lol
I oguz
27th January 2021Value of Products/Services or Work Performed: £1 - £1000
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Problem solving, polite helpful and well equipped
Karen
19th January 2021Value of Products/Services or Work Performed: £1 - £1000
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We called Celsius Plumbing based on the good reviews and I am very happy with the quality of the job done and their costumer service which I thought it was great. Friendly, quick response and reasonably priced.
The job was to disconnect an old cold water tank and rework the pipes so I could floor the loft. This was done within a couple of hours and the engineer did a very good job at lowering the pipework so I could floor that section of the loft. Everything was kept very tidy during and after the job was completed and they even sent a engineer report with images and details of what was done. I would definitely recommend to others.
The job was to disconnect an old cold water tank and rework the pipes so I could floor the loft. This was done within a couple of hours and the engineer did a very good job at lowering the pipework so I could floor that section of the loft. Everything was kept very tidy during and after the job was completed and they even sent a engineer report with images and details of what was done. I would definitely recommend to others.
Santiago
16th January 2021Value of Products/Services or Work Performed: £1 - £1000
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Keith Kinnaird from Celcius was prompt, polite, and efficient. He phoned to say he was on his way, then was polite and swift, and followed all Covid protocols. I will use again next year.
Sam
14th January 2021Value of Products/Services or Work Performed: £1 - £1000
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This week it was the annual boiler and unvented cylinder service. Easy to book, the engineer turned up exactly on time, wore his mask properly, got straight down to work, asked the right questions, and left us feeling assured that everything had been checked.
We knew it would be fine as this was a new installation by Celsius 2 years ago which transformed the heating of the house (and reduced the bills considerably). Even so we recognise that regular servicing is vital - and we will be getting the team at Celsius to do it.
We knew it would be fine as this was a new installation by Celsius 2 years ago which transformed the heating of the house (and reduced the bills considerably). Even so we recognise that regular servicing is vital - and we will be getting the team at Celsius to do it.
Geoff Pearson
6th January 2021Value of Products/Services or Work Performed: £1 - £1000
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Boiler Service - communication and work carried out was great. Turned up on time and had the job completed within the hour. Used Celsius previously and they are always honest with any additional work required or potential work in future.
Iain Toule
24th December 2020Value of Products/Services or Work Performed: £1 - £1000
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Andrew was thorough and informative . I would definitely use you again x
KAREN MASON
23rd December 2020Value of Products/Services or Work Performed: £1 - £1000
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Leak repair. Quick response and clear diagnosis of the problem. Friendly service
22nd December 2020Value of Products/Services or Work Performed: £1 - £1000
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I needed a small fix done fairly quickly. Celsius were able to schedule the work promptly. Andrew arrived on schedule and was extremely courteous and helpful. The job was very quick in the end, which meant Andrew had time to look at another non-urgent plumbing problem in the bathroom, which he also resolved quickly. An excellent service overall.
Charlotte
This review does not make us smile, ☹.
Having looked into what has gone on, it appears clear from how this reads that the customer has got some very valid points. Straight away, we asked Trusted Trader to open a complaint on this matter, so we could resolve the issues highlighted in the feedback. Unfortunately this wasn’t something the customer wanted do. Regardless, we take this type of feedback very seriously and have completed a full and proper investigation.
As a team, we have worked so hard to during Covid-19 to ensure our team follow some of the best laid out health and safety procedures in our industry. Some of the feedback we have received on Trusted Trader over the past 18 months or so, specifically in relation to Covid has been amazing.
Having completed our own investigation into the matters raised, we don’t agree with many aspects of the customers feedback, however we respect that is their opinion and its clearly how they see things. We are sure if the full complaints procedure through Edinburgh Trusted Trader was allowed to have been opened, all the points in the feedback would have been addressed. None the less, if the customer wishes to contact us directly to discuss this further, we would be more than happy to go over the points directly.