In association with East Renfrewshire Council
East Renfrewshire
Trusted Trader

Retrofit Group

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 4.6 out of 5 based on 11 reviews and feedback.
Trusted Trader member since 2023.

Retrofit Group
Suite 2/3 Westbourne Business Centre, Kelburn Street, Barrhead
Glasgow
G78 1LR
0141 260 5837
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Business Information

Insulating your home has been a long standing way of keeping your fuel bills down.

Great quality insulation will improve the way your home keeps the heat in, while keeping the cold out.

Upgrading your boiler is another great way to keep fuel bills down. In a typical semi-detached property that uses mains gas for heating you can reduce your heating bills by around £300 per year by upgrading your boiler.

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Reviews and Feedback

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4.6 out of 5 based on 11 reviews.
Order by:
review stars   9th July 2024
Value of Products/Services or Work Performed: £1 - £1000
Ratings
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Review Comments
Fitted new boiler, loft insulation and fans.
Would never recommend this company. Caused damage to flooring, worktops and a personal item.
They partly repaired the flooring damage, declined to repair work top and totally ignored that they broke a personal item. All of this was an issue to even get them to look at damage and get to repair only the flooring. No dust sheets were used.
After the did repair flooring we have since noticed they have damaged my pvc ceiling when removing water tank, they also left wires hanging loose where water tank was, that they were meant to remove 3 months later the wires are still there.
Electrician wrongly vented the fan into our loft, which would eventually have caused condensation, again two months later this was rectified but should never have occurred in first place.
At first meeting of the sales rep he advised that we may have to pay £200 to have the gas pipes upgraded but this will be checked on the day of installation, Retrofit called looking for the money before the trades had even looked at the pipes, boiler, etc
Moderator Response
Feedback from Retrofit Group

Hi Lesley,

Thank you for taking time to share your feedback. We value all customer reviews as they help us to continuously improve our services. After thoroughly reviewing the details of your feedback, we would like to provide some clarity on the situation.

Based on our records:
The property was attended by an independent monitoring company who inspects the technical aspects of all our work to ensure we comply with the strict regulatory standards of the ECO Scheme. During the inspection, the issue with the venting for the fan was discovered and this was booked to be rectified as soon as we received the report back.

Upon receiving the complaint regarding the scratch on the kitchen flooring and worktop, and damage to a fridge magnet (personal item), an internal investigation was carried out. Several visits to the property were arranged including a visit by senior management. The outcome of these visits combined with photographic evidence on the day of install and testimonies from our tradesmen lead us to conclude that the issues mentioned were not as a result of our tradesmen. However, while we did not accept liability for the issues mentioned, we want to ensure customers have a positive experience with our company. As a gesture of goodwill, we arranged for the section of flooring mentioned to be repaired. This was also when the roughcasting was booked in. It then became clear that the desired outcome of the complaint was for Retrofit Group to replace the entirety of the kitchen flooring and worktops or pay for the equivalent. While customer satisfaction is our top priority, this is simply not something we could do.

Regarding the gas line upgrade payment, our engineers have full access to the survey pictures of the property. From these pictures, they can usually determine what work is required and give a price for the gas line upgrade in advance. Not all properties require a gas line upgrade but where they do, it is necessary to comply with Gas Safe regulations. The engineer passes the information on to the office who contact customers to discuss. Customers are always made aware in advance of any potential costs and can cancel at any point.

We are disappointed that this has been a negative experience, however we stand by our integrity and our decision in this instance.

Thank you again for your feedback.
review stars review stars review stars review stars review stars   27th April 2024
Value of Products/Services or Work Performed: £1001 - £5000
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Review Comments
Excellent service from start to finish. Mellisa at the office was very helpful and Paul the heating installer done a great job. Cannot fault this company. Thankyou for an excellent job.
review stars review stars review stars review stars review stars   16th April 2024
Value of Products/Services or Work Performed: £1001 - £5000
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I had a new heating system installed as well as loft insulation and fans fitted.
From the moment workers arrived at my home they were very professional, helpful and friendly.
They met with some challenges when installing the heating and insulating the loft, due to size and location of same, however they never complained and had to call on other colleagues to help with these challenges, again they were very helpful.
After heating system was installed, the person took time to explain all the controls to me and answered any questions I had with no hesitation.
Once all the work was completed, all debris was removed from all rooms and tidied up.
I was very satisfied with the workmanship, helpfulness and friendliness off all workers involved, I would not hesitate to use this company again for any work required.
review stars review stars review stars review stars review stars   15th September 2023
Value of Products/Services or Work Performed: £1001 - £5000
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I've recently just had work carried out by Retrofit, via G1 Eco Consultancy and the ECO4 scheme. Through the scheme I received a new boiler with 7 year warranty, new loft insulation, vents fitted to windows, TRV valves upgraded on radiators, extractor fan fitted in bathroom along with new energy saving bulbs fitted and downlight covers so light fittings were fire safe.

The whole team were absolutely spot on, Billie & Morgan in the office were always on the ball with returning any calls and answering any questions. There was an issue with wiring up the boiler due to how previous boiler was set up but this was no fault of the team, and was all sorted promptly. The guys were thorough in explaining everything and cleaned up after themselves. Couldn't fault the service at all.

review stars review stars review stars review stars review stars   10th May 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Retrofit helped me to get a new boiler installed through North Lanarkshire Grant Scheme. I was struggling to get the relevant information they required and Billie Waite gave me all her time and assistance to acquire this information. Their surveyor to the heat engineers installing the boiler were all excellent tradespeople and carried out a first class service.

review stars review stars review stars review stars review stars   9th May 2023
Value of Products/Services or Work Performed: £1001 - £5000
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The work was completed quickly and efficiently, the work done was a new combi boiler, removing all old pipes and water tanks. Installing new gas pipes and upgrading water supply.
The contractor were clean and tidy and efficient.

review stars review stars review stars review stars review stars   9th May 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Boiler re-fit, loft insulation, window vents and extractor fan were fitted recently and the team did an excellent job. Friendly, efficient and tidy! Would use again and recommend.
review stars review stars review stars review stars review stars   1st April 2023
Value of Products/Services or Work Performed: £1 - £1000
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New gas boiler installed, loft insulation,

review stars review stars review stars review stars review stars   22nd March 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Within 11 days of contacting the Retrofit Group about ECO4 funding to replace an old Combi-boiler, I had a FREE "A"rated boiler fitted. All communications were excellent and any questions I had were answered promptly. The heating company contracted by The Retrofit Group, also did a wonderful job.
All in all, I have been delighted from my very first call to this company and delighted with all the help and information provided by Morgan and Billie. 10/10
review stars review stars review stars review stars review stars   16th March 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Absolutely first class service from this company! Excellent Communication from the office team & installation date was so quick. I had loft insulation fitted which was done so neat & quickly. Then a bigger job getting a new boiler installed which turned out to be an even bigger job for the engineer. He was excellent so professional, hard working, tidy & never stopped until the work was completed. All the work was finished to a very high standard. And all the rubbish including my old boiler was taken away. I highly recommend this company. Thanks again

review stars review stars review stars review stars review stars   3rd March 2023
Value of Products/Services or Work Performed: £1 - £1000
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Removal of back boiler and combi boiler installed. The 2 engineers involved were 100% first class in every way. Excellent workmanship and I cannot praise them enough.