In association with East Lothian Council
East Lothian
Trusted Trader

Premitel

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 4.8 out of 5 based on 32 reviews and feedback.
Trusted Trader member since 2015.

Premitel
18 Alderston Meadow
Haddlington
EH41 3RU
03300 553912
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Business Information

Premitel are a telecommunications & internet consultancy and systems integrator with offices in Edinburgh, Scotland’s capital city, and in Haddington, East Lothian, about 30 km from Edinburgh.

We were established over 30 years ago and over that period have developed a reputation for delivering high quality telecommunications & internet solutions and services.

In recent years we have launched the Premitel VoIP Phone Service for our local customer base.

This is a digital voice service which is the ideal solution for home and business users
who want to keep their existing phone number when their copper landlines are ceased.

The Premitel VoIP Phone Service also enables our customers to continue using existing devices, such as phones and alarm equipment

Our customers are primarily businesses, but we also offer our services to individuals that have complex telecommunications or internet access requirements in their home-offices.

Our aim is to ensure that the telecommunications & internet infrastructure & services used by our customers are: cost effective; fit for purpose; and take account of the benefits offered by the latest technology and services.

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Reviews and Feedback

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4.8 out of 5 based on 32 reviews.
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review stars review stars review stars review stars review stars   19th October 2023
Value of Products/Services or Work Performed: £1 - £1000
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premitel.uk - An inexpensive VOIP phone service with outstanding customer support ...
I upgraded my broadband, but my new ISP didn't offer a VOIP phone service to replace my old ISP's landline phone offering.
After some research online, I came across Premitel. They offer a VOIP phone service for a rolling monthly fee (other packages are available if you need more inclusive calls).
From an initial email to confirm that Premitel's service would provide what I thought it would, to many emails over a few days to help me to try to get a cheap ATA configured to work with Premitel's service, the customer support provided by Premitel's Stephen has been outstanding. He responded multiple times with the values I needed to input into my ATA's interface to configure it to work with Premitel's service. He even dug out an old ATA like mine (discontinued by the manufacturer years ago) so that he could provide screenshots of its interface with the fields to be updated highlighted for me, and responded late in the evening when I was struggling to get my cheap eBay sourced ATA to work with their service. Outstanding!
Premitel offer an ATA that they've preconfigured with the settings required for it to work with their service out of the box. However, if you do try a cheaper option and need any help and advice to get your Premitel service working, you can be sure Premitel will be quick to help (especially if you are fortunate to have your support provided by Stephen.
Highly recommended!
review stars review stars review stars review stars review stars   22nd September 2023
Value of Products/Services or Work Performed: £1 - £1000
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Excellent service from Stephen who took the time to diagnose the issues and work out a solution. Saved us a lot of money on alternative options.
review stars review stars review stars review stars review stars   25th July 2023
Value of Products/Services or Work Performed: £1 - £1000
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An Excellent , friendly and professional service by knowledgable people
Would highly recommend
review stars review stars review stars review stars review stars   25th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Very helpful in the scoping of our requirements and design of the system, very efficient installation.
review stars review stars review stars review stars review stars   18th July 2023
Value of Products/Services or Work Performed: £1001 - £5000
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Excellent wifi network knowledge and solutions, prompt responses to all correspondence, ongoing support was excellent. Highly recommended if you need to get a larger scale wifi and network solution in place.

review stars review stars review stars review stars review stars   21st December 2021
Value of Products/Services or Work Performed: £1 - £1000
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I had a poor wifi signal in one crucial area of a property and had followed others’ advice, working my way through a variety of short term fixes.

Frustrated, I found Premitel via an online search. A short site visit resulted in a particular product recommendation (reasonably priced). Since the day that was installed I have had no further problem.
Quick, easy, efficient. Wish I’d tried Premitel to start with!
review stars review stars review stars review stars review stars   15th January 2021
Value of Products/Services or Work Performed: £1 - £1000
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Premitel upgraded our home wifi network to allow us to work from home better during the pandemic. They gave us a simple solution, helped us set it up and provided a Covid-safe service.
review stars review stars review stars review stars review stars   26th May 2020
Value of Products/Services or Work Performed: £1 - £1000
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I had constant problems with my internet dropping out. Steven quickly identified the problem and provided me with a new router. This new one gives me much more reliable service than my previous BT one . The password is very easy to remember to!
Highly recommend this business for any internet problems.
review stars review stars review stars review stars review stars   29th August 2019
Value of Products/Services or Work Performed: £1 - £1000
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My home phone and wifi system needed rationalised and I needed a faster connection. Stephen analysed the problems and came up with an excellent solution. The work was done promptly and efficiently at times of day which were convenient to me. All in all he provided exactly what I had been looking for.

review stars review stars review stars review stars review stars   14th January 2019
Value of Products/Services or Work Performed: £25,000+
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We own and operate a medium-sized rural property business in the Scottish Borders. Poor internet speeds were a growing issue for our existing and prospective tenants; BT Openreach did not have any reliable plan for improvement. Working with Premitel we have built a private super-fast network. Result: happy, productive residents and future-proofed business.
review stars review stars review stars review stars review stars   12th December 2018
Value of Products/Services or Work Performed: £434
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Mr. S. Killen provide an excellent IT consultancy to greatly improve our domestic broadband wifi coverage. I would readily recommend him to family and friends.

review stars review stars review stars review stars review stars   11th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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I have used Premitel since the 1990s and have always found them to be very helpful and to provide an excellent service. They are much easier to work with, than some of the large phone line and service suppliers, when refurbishing an office or wanting to add extensions to your home.
I would not consider using anyone else.
review stars review stars review stars review stars review stars   6th December 2018
Value of Products/Services or Work Performed: £1 - £1000
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Premitel provide a professional service and product. The work was carried out efficiently with the minimum amount of disruption. I would definitely use them again.
review stars review stars review stars review stars review stars   5th December 2018
Value of Products/Services or Work Performed: £1001 - £5000
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We are a central Edinburgh Church, we have used this company for a number of years, we have found them to be extremely good, always respond quickly, work very effectively and if there is an emergency - which there have been several! always find the solution and work it to the end. The service is very good value and we wouldn't go anywhere else.
review stars review stars review stars review stars review stars   3rd December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Always quick to respond to the needs of the business, friendly and helpful. They will make recommendations but are happy to work within our budget.
review stars review stars review stars review stars review stars   1st December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Excellent service
review stars review stars review stars review stars review stars   1st December 2018
Value of Products/Services or Work Performed: £5001 - £25,000
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Premitel focus on finding solutions to difficult problems. They have helped both my home and businesses to operate in today’s digital world
review stars review stars review stars review stars review stars   30th November 2018
Value of Products/Services or Work Performed: £1001 - £5000
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Reliable service and great to deal with. Very attentive. Personal, bespoke service.
review stars review stars review stars review stars review stars   30th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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I have used Premitel for many years and find their service very good and quick.
review stars review stars review stars review stars review stars   28th November 2018
Value of Products/Services or Work Performed: £1 - £1000
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Premitel have provided Wi-Fi and phone systems for both my business and home for many years and will continue to do so in the future. They are reliable, efficient and cost-effective.
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