In association with East Lothian Council
East Lothian
Trusted Trader

M&F Funeral Services

review stars review stars review stars review stars review stars
 5.0 out of 5 based on 34 reviews and feedback
Trusted Trader since 2019

M&F Funeral Services
8 Lochend Road South
Musselburgh
EH21 6BD
0131 653 6177
  

Trader Categories and Services

Funeral Directors, Monumental Masons

Trade Associations

Trade Association Membership

Business Information

We at M&F offer a highly personalised service, being independently owned means we can take time with our clients to ensure their needs are met and exceeded.
We offer a 24 hour call out service where you will always speak with one of our dedicated team who are on hand to offer information and options whenever you need it. We work from four beautifully presented and comfortable funeral homes and our staff are on hand to care for you and your loved ones with respect and dignity.

Trader Map Location

Reviews and Feedback

review stars review stars review stars review stars review stars
5.0 out of 5 based on 34 reviews.
Order by:
review stars review stars review stars review stars review stars   10th August 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Stewart and the guys made what was 1 of the most devastating periods of my life, as bearable as it could be. From the very 1st visit nothing was to much trouble. Always at the end of the phone to answer any question I had.
They looked after my husband with dignity and respect. The extra touches they did on the day of the funeral was amazing. Nothing was to much trouble.
Excellent service.
review stars review stars review stars review stars review stars   10th August 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Thank you for making my husband's funeral perfect for me. At such a sad and upsetting time I felt very comfortable and relaxed dealing with arrangements.

review stars review stars review stars review stars review stars   11th July 2022
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Office staff Heidi was very welcoming on first visit and further ones. Really helpful and professional. Everything possible was done to help the family through a very difficult time.

review stars review stars review stars review stars review stars   13th May 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
On the 27th November 2021 I gave birth to my 21 week old boy Harry. It was all very sudden and the worst week of my life. Dan and Kirstin, I could not ask for anyone else better. Kirstin called me to go through everything, she made sure it was perfect. I cried and laughed on the phone to this wonderful woman and I appreciate it. Dan, who I really don't even have enough words in this world to write how amazing he was. Every single step on the way he was there for me. Myself and my family will never forget what M & F funeral services did for us. When a loved one dies its the hardest thing but it makes it a little easier when you have people like Kirstin and Dan and a great service, so thank you❤️
review stars review stars review stars review stars review stars   11th May 2022
Value of Products/Services or Work Performed: £1 - £1000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Kirstin and Daniel dealt with my babys funeral and have to say from the moment they picked him up from Glasgow he was treated like an absolute Prince they cared for him like he was one of their own and treated me and my wife with the upmost respect and cared about how we were feeling each step of the day they listened to us and gave us exactly what we wanted and went above and beyond to make sure the hardest day of our life's was that little bit easier then on the day it was the little things like ribbons on the car doors that topped it off I can't say enough good things about them and will never be able to repay them for the way they treated us
review stars review stars review stars review stars review stars   10th May 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Excellent friendly service. Always willing to go over and above when was asked. Nothing was a problem. Very good quality of service. Made everything much more comforting and doable. Took away any anxiety and worry

review stars review stars review stars review stars review stars   28th March 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
After suddenly losing my father very quickly due to covid ammonia.

M&F Funeral Services looked after my father from the beginning to the end. When collected from hospital they even had his music playing from Wishaw to Musselburgh. Looked after him properly making sure he looked the way he would have liked. Hair cut, nails trimmed, 3 piece suit pristine and his baseball cap (because he always stole his grandchildren's)

Nothing was too much to ask, they allowed us to come late in the day as we stayed in Lanarkshire so we could have some time alone with our Father, grandfather and great grandfather, without feeling rushed or watched over as we said our goodbyes.

The service its self on the day was a funeral everyone commented on, telling his 3 daughters how beautiful a service it was and how it was purely focused on the life and legacy my father left behind. Start To Finish Was perfect.

The flowers they helped arranged also were breath-taking and beautiful.

I can't thank Jordan, Kirsten and Daniel enough for their hard work and help. The small things created a long lasting memory of how I will remember my father.

But what I will always cherish is the thumb print jewellery they mentioned when I was near finishing discussing the arrangements. It will always be with me and close to my heart.

Not got enough words to describe how thoughtful and caring the whole team were and how professional they were from the start.

Thank you

Review Image 1 for M&F Funeral Services by Codonna Family 
review stars review stars review stars review stars review stars   25th March 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
It is true that you get a lot more from an independent funeral director and this is the case with M&F. A small dedicated team to look after you at one of the worst times of your life. With large funeral directors you will be dealing with dozens of different people and sometimes people outwith Scotland and I feel this makes the process lose its personal touch. M&F will make you feel welcome and put you and your loved one first.

review stars review stars review stars review stars review stars   23rd March 2022
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
This is the second time we have dealt with M&F and in particular Kirsten is great to deal with. Your overall service was excellent and Kirsten cared for my wife first time around and then my mum.

review stars review stars review stars review stars review stars   27th January 2022
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Stewart and Kirsten – both fantastic. A genuine, warm, kind and professional service. Very impressed.

review stars review stars review stars review stars review stars   27th July 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I’ve got no negative comments, all staff have been fantastic to deal with. Overall excellent service. My Mum was presented beautifully and the additional flowers ordered were exquisite.

review stars review stars review stars review stars review stars   15th April 2021
Value of Products/Services or Work Performed: £5001 - £25,000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Everything from start to finish was conducted in a caring and professional manner even though, due to Covid, things were more difficult. Felt totally supported and listened to throughout the arrangements and the funeral itself. Nothing was too much trouble. Couldn’t be more satisfied with everything.

review stars review stars review stars review stars review stars   17th February 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
The funeral was perfect. The staff, especially Kirsten and Stewart, are fantastic – so professional, compassionate and calming. They are an asset to your company. There was nothing I could fault them on.

review stars review stars review stars review stars review stars   7th January 2021
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Carried out my mums funeral to the highest standard and empathy, very easy company to deal with at a stressful time

review stars review stars review stars review stars review stars   21st December 2020
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
I used M&F Funeral Services for my Mum’s funeral and was very happy with the services. That is the reason I have used M&F again. The staff are very helpful and considerate.

review stars review stars review stars review stars review stars   8th December 2020
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
From the first time we walked into M&F Funerals Services I knew I had made the right choice. They made us feel at ease. They took the stress away from me and could not do enough for me. I cannot thank them enough.

review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
We were made very welcome and such a professional staff and very helpful. I have to thank you for such a professional service.
review stars review stars review stars review stars review stars   2nd March 2020
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
All staff were very professional, caring and helpful as my mum's funeral was the first I had ever organised. Great overall service.
review stars review stars review stars review stars review stars   1st March 2020
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Kirsten was exceptional from the very first call. Arrangements were seamless and everyone was comfortable to communicate with. You are doing a fantastic job and have excellent staff who understand their position.

review stars review stars review stars review stars review stars   28th February 2020
Value of Products/Services or Work Performed: £1001 - £5000
Ratings
review stars review stars review stars review stars review stars   Value for money
review stars review stars review stars review stars review stars   Customer service or reliability
review stars review stars review stars review stars review stars   Quality of service or product
review stars review stars review stars review stars review stars   Likelihood to use again or recommend
Overall Rating  review stars review stars review stars review stars review stars
Review Comments
Tanya whom I dealt with at first was excellent, and Barbara was superb! So kind, understanding, a gem! All done professionally and with empathy. Thank you all!
1 2 »